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（）等部门负责。","answer":"D","explanation":"《国铁集团普速旅客列车消防安全管理办法》铁办安监〔2024〕2号","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客运"},{"key":"B","text":"车辆"},{"key":"C","text":"机务"},{"key":"D","text":"以上都是"}],"sourceSheet":"单项选择题700"},{"id":"regular-single-551","bank":"regular","bankLabel":"普速题库","type":"single","question":"《国铁集团普速旅客列车消防安全管理办法》中规定，旅客列车运行途中的消防安全工作在（）的统一领导下，实行岗位消防安全责任制。","answer":"A","explanation":"《国铁集团普速旅客列车消防安全管理办法》铁办安监〔2024〕2号","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车长"},{"key":"B","text":"乘警"},{"key":"C","text":"车辆乘务员"},{"key":"D","text":"列车员"}],"sourceSheet":"单项选择题700"},{"id":"regular-single-552","bank":"regular","bankLabel":"普速题库","type":"single","question":"《国铁集团普速旅客列车消防安全管理办法》中规定，旅客列车运行途中应建立由列车长为组长，车辆乘务人员 (含动力集中动车组随车机械师，下同) 、 客运乘务人员、 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)、( )、( )等侵权责任。","answer":"BCD","explanation":"《民法典》&gt;侵权责任第1167条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"约束"},{"key":"B","text":"排除妨碍"},{"key":"C","text":"消除危险"},{"key":"D","text":"停止侵害"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-724","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"旅客无票乘坐、（）、（）、或者（）优惠客票乘坐的,应当补交票款,承运人可以按照规定加收票款。","answer":"ABD","explanation":"《民法典》&gt;运输合同第815条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"超程乘坐"},{"key":"B","text":"越级乘坐"},{"key":"C","text":"无座乘车"},{"key":"D","text":"持不符合减价条件的"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-725","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"承运人在运输过程中,应当尽力救助患有（）、（）、（）的旅客。","answer":"ABC","explanation":"《民法典》&gt;运输合同第822条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"急病"},{"key":"B","text":"分娩"},{"key":"C","text":"遇险"},{"key":"D","text":"暴力行为"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-726","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"旅客未乘降完毕列车启动时，列车工作人员发现时应迅速呼叫( 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）四个等级。","answer":"ABCD","explanation":"《事规》第7条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"特别重大事故"},{"key":"B","text":"一般事故"},{"key":"C","text":"较大事故"},{"key":"D","text":"重大事故"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-734","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"旅客( )，由公安机关依法给予治安管理处罚。","answer":"ABC","explanation":"《铁路安全管理条例》第99条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"违法携带、夹带管制器具"},{"key":"B","text":"违法携带、托运烟花爆竹、枪支弹药等危险物品"},{"key":"C","text":"其他违禁物品的"},{"key":"D","text":"携带品超重、超大物品"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-735","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"哪种乘车证有效期间为一个历年？（  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）反馈核查结果。","answer":"ABCD","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"证据采集"},{"key":"B","text":"信息录入"},{"key":"C","text":"审核及相关证据资料保管"},{"key":"D","text":"12306客服中心"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-743","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"乘车证颜色为浅蓝色的有：（）。","answer":"ABCD","explanation":"《铁路乘车证管理办法》第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"硬席临时定期"},{"key":"B","text":"硬席乘车证"},{"key":"C","text":"硬席全年定期"},{"key":"D","text":"便乘证"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-744","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"因工作需要一次性的外出乘车，可使用（）、（）乘车证。","answer":"AC","explanation":"《铁路乘车证管理办法》第7条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"软席"},{"key":"B","text":"临时定期"},{"key":"C","text":"硬席"},{"key":"D","text":"便乘"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-745","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"如果人身伤亡是因（）或者由于（）的原因造成的,铁路运输企业不承担赔偿责任。","answer":"AB","explanation":"《铁路法》第2条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"不可抗力"},{"key":"B","text":"受害人自身"},{"key":"C","text":"铁路运输企业"},{"key":"D","text":"承运人"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-746","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路法》所称铁路，包括（）、（）、（）和（）。","answer":"ABCD","explanation":"《铁路法》第58条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"国家铁路"},{"key":"B","text":"地方铁路"},{"key":"C","text":"专用铁路"},{"key":"D","text":"铁路专用线"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-747","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"( 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）等。","answer":"ABC","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十五条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"本人证明"},{"key":"B","text":"音视频记录"},{"key":"C","text":"旅客证人证言"},{"key":"D","text":"2名以上旅客证人证言"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-750","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十二条，拒绝补票人员被限制购票后需由（  ）办理补票，补票可通过（  ）待补票功能进行支付，也可通过   （  ）办理补票。","answer":"ABC","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十二条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"本人"},{"key":"B","text":"12306网站"},{"key":"C","text":"车站售票窗口"},{"key":"D","text":"自动售票机"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-751","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十一条，旅客登录铁路（  ）购买车票或在（  ）购买车票时，系统自动查询购票人乘车记录，并对拒绝补票人员采取限制购票措施。","answer":"AB","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十一条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"铁路12306网站"},{"key":"B","text":"车站售票窗口"},{"key":"C","text":"自动售票机"},{"key":"D","text":"自助购票机"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-752","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第九条，对发生以下违规乘车行为且拒绝补票的乘车人员采取限制购票措施（包含候补购票和预约购票）：（  ）","answer":"ABCD","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第九条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1.无票乘车，持失效车票乘车或在车票到站后不下车继续乘车的。"},{"key":"B","text":"2.持用变造、伪造或涂改的乘车凭证乘车的。3.票、证、人不一致的。"},{"key":"C","text":"4.持用低票价席别车票乘坐高票价席别的。"},{"key":"D","text":"5.旅客持优惠票、优待票，没有规定的减价凭证或不符合减价条件的。"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-753","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"铁路消防工作贯彻“   （  ）   、 （）    ”的方针","answer":"AB","explanation":"《消管规》第2条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"预防为主"},{"key":"B","text":"防消结合"},{"key":"C","text":"安全第一"},{"key":"D","text":"综合治理"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-754","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"动车组以外的旅客列车中途摘挂车辆的规定，车站值班员应及时将甩挂作业的列车（）（）、（）、位置及（）等向有关人员传达清楚。","answer":"ABCD","explanation":"《行规》第58条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车次"},{"key":"B","text":"辆数"},{"key":"C","text":"股道"},{"key":"D","text":"注意事项"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-755","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"列车未完全停靠站台，停车原因消除且需再次移动，车站值班员须得到客运人员（  ）、（  ）、（  ）的汇报后，方可通知司机移动列车。","answer":"ABC","explanation":"《行细》第26条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车门已关闭"},{"key":"B","text":"乘降已停止"},{"key":"C","text":"站台防护已做好"},{"key":"D","text":"已上车"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-756","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"收入管理部门实施监督检查过程中，有权调阅与运输收入有关的各种（ ）(含电子数据信息和必要的技术文档)，有权暂时留存能够证明违纪事实的资料。","answer":"AC","explanation":"《中国铁路运输收入管理规定》第13条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"帐表凭证"},{"key":"B","text":"文字"},{"key":"C","text":"文件资料"},{"key":"D","text":"车辆资料"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-757","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"收入管理部门开展监督检查时，有权对客货运输（）、（）和（）等原始凭证 以及电子数据信息的及时性、 完整性进行监督检查。","answer":"ABC","explanation":"《中国铁路运输收入管理规定》第13条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"票据"},{"key":"B","text":"凭证"},{"key":"C","text":"报表"},{"key":"D","text":"技术资料"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-758","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"运输收入分为（ ）、（ ）、（ ）和（ ）。","answer":"ABCD","explanation":"《中国铁路运输收入管理规定》第18条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客运收入"},{"key":"B","text":"货运收入"},{"key":"C","text":"铁路建设基金"},{"key":"D","text":"代收款"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-759","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"铁路运输费用核收方式分为（ ）、（ ） 、（ ） 、 （ ）四种。","answer":"ABCD","explanation":"《中国铁路运输收入管理规定》第25条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"现付"},{"key":"B","text":"到付"},{"key":"C","text":"后付"},{"key":"D","text":"预付"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-760","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"旅客列车应当配备保险柜存放票据和现金，并由（ ）或（ ）负责管理，确保票据和现金安全。","answer":"AB","explanation":"《中国铁路运输收入管理规定》第42条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车长"},{"key":"B","text":"指定专人"},{"key":"C","text":"软卧乘务员"},{"key":"D","text":"列车员"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-761","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"运输收入是指运输企业在办理客货运输业务和辅助作业中，向（ ）核收的运输全程票款、运费和杂费等运输费用的总称，其资金形态统称为运输收入进款。","answer":"ABC","explanation":"《中国铁路运输收入管理规定》第4条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"旅客"},{"key":"B","text":"托运人"},{"key":"C","text":"收货人"},{"key":"D","text":"发货人"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-762","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"运输收入事故分类：（ ）。","answer":"BCD","explanation":"《中国铁路运输收入管理规定》第65条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"杂费损失"},{"key":"B","text":"票据事故"},{"key":"C","text":"现金事故"},{"key":"D","text":"坏账损失"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-763","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"运输收入事故等级分为：（  ）。","answer":"ABC","explanation":"《中国铁路运输收入管理规定》第66条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一般事故"},{"key":"B","text":"大事故"},{"key":"C","text":"重大事故"},{"key":"D","text":"较大事故"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-764","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"（）、（）由运输企业处理，并报国铁集团收入管理部门备案。","answer":"AC","explanation":"《中国铁路运输收入管理规定》第68条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"重大事故"},{"key":"B","text":"一般事故"},{"key":"C","text":"大事故"},{"key":"D","text":"较大事故"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-765","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"制定《安全生产法》的目的？（  ）","answer":"ABC","explanation":"《中华人民共和国安全生产法》第一条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"防止和减少生产安全事故"},{"key":"B","text":"保障人民群众生命和财产安全"},{"key":"C","text":"促进经济社会持续健康发展"},{"key":"D","text":"加强基础管理"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-766","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"生产经营单位应当具备《安全生产法》和有关法律、行政法规和（）或者（）规定的安全生产条件。","answer":"BD","explanation":"《中华人民共和国安全生产法》第三十六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"国际标准"},{"key":"B","text":"国家标准"},{"key":"C","text":"企业标准"},{"key":"D","text":"行业标准"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-767","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"安全生产工作坚持（）。安全生产工作应当以人为本，坚持（），把保护人民生命安全摆在首位，树牢安全发展理念，坚持（）的方针，从(   )上防范化解重大安全风险。","answer":"ABCD","explanation":"《中华人民共和国安全生产法》第三条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"中国共产党的领导"},{"key":"B","text":"人民至上、生命至上"},{"key":"C","text":"安全第一、预防为主、综合治理"},{"key":"D","text":"源头"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-768","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"根据《铁路客运运价规则》，国家铁路的（）尾数保留至角。","answer":"AC","explanation":"根据《铁路客运运价规则》第5条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"行李、包裹运价"},{"key":"B","text":"成人票"},{"key":"C","text":"客运杂费"},{"key":"D","text":"儿童票"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-769","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》发生旅客人身损害事故时，旅客可向（）或（ ）要求赔偿 。","answer":"BD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第103条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"始发站"},{"key":"B","text":"事故发生站"},{"key":"C","text":"终到站"},{"key":"D","text":"处理站"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-770","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》中第一百零五条规定：发生行李损失时，车站应会同有关人员编制（  ）交旅客作为要求赔偿的依据。损失赔偿一般应在（  ）办理，特殊情况也可由发站办理。","answer":"BC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第105条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"发站"},{"key":"B","text":"行包记录"},{"key":"C","text":"到站"},{"key":"D","text":"行包事故记录"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-771","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》发生行李损失，旅客要求赔偿时，应在规定的期限内提出并应附下列材料：（  ）。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第106条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"旅客有效身份证件、行李票；"},{"key":"B","text":"行包记录；"},{"key":"C","text":"证明物品内容和价格的凭证。"},{"key":"D","text":"客运记录"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-772","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》中第一百零八条规定：行李全部损失时为（）的次日，部分损失时为交付的次日；全批未到的为（）。","answer":"CD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第108条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"运到期限终止"},{"key":"B","text":"运到期限期满后的第30日"},{"key":"C","text":"运到期限终了"},{"key":"D","text":"运到期限期满后的第31日"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-773","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》车站的启用 、封闭和营业范围的变更于实施前通过（）或（）公布 。","answer":"AB","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第111条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车站营业场所"},{"key":"B","text":"12306网站"},{"key":"C","text":"电子显示屏"},{"key":"D","text":"公告栏"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-774","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》车票应通过铁路运输企业提供的（）、（）、（）、（）或铁路车票销售代理人的售票处发售。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第10条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"售票窗口"},{"key":"B","text":"自动售票机"},{"key":"C","text":"12306网站"},{"key":"D","text":"订票电话"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-775","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》铁路运输企业开办（ ）、（ ）、（ 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 ）。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第11条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"往来港澳通行证"},{"key":"B","text":"外国人永久居留身份证"},{"key":"C","text":"外国人护照"},{"key":"D","text":"新生儿出生医学证明"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-780","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》通过自动售票机购票时，可以使用的有效身份证件包括：（   ）。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第11条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"中华人民共和国居民身份证，中华人民共和国护照"},{"key":"B","text":"中华人民共和国港澳居民居住证，港澳居民来往内地通行证"},{"key":"C","text":"中华人民共和国台湾居民居住证、台湾居民来往大陆通行证"},{"key":"D","text":"外国人永久居留身份证。"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-781","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》旅客应向铁路运输企业提供（ ）的联系方式。发售实名制车票时，铁路运输企业可以（ ）并在铁路服务过程中使用（ ），按国家规定承担相应的保密义务。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第12条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"真实有效"},{"key":"B","text":"记录、保存"},{"key":"C","text":"旅客信息、联系方式"},{"key":"D","text":"旅客信息、车票信息"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-782","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《中国国家铁路集团有限公司铁路旅客运输规程》第五十五条，旅客凭各种有效身份证件（  ）、（   ）、（  ）后，均可在车站售票窗口申请开具铁路电子发票。","answer":"ACD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第55条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"购票"},{"key":"B","text":"换票"},{"key":"C","text":"退票"},{"key":"D","text":"改签"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-783","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《中国国家铁路集团有限公司铁路旅客运输规程》第五十五条，使用自动售票机购票证件（   ）、（    ）、（   ）的，还可通过（   ）申请开具铁路电子发票。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第55条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"购票"},{"key":"B","text":"退票"},{"key":"C","text":"改签"},{"key":"D","text":"自动售票机"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-784","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》儿童优惠票的（）、（）及（）应与同行成年人所持车票相同，其到站不得远于成年人车票的到站。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第15条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"乘车日期"},{"key":"B","text":"车次"},{"key":"C","text":"席位"},{"key":"D","text":"席别"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-785","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》哪些学校的学生可以购买学生票（）。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第16条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"军事院校"},{"key":"B","text":"技工学校"},{"key":"C","text":"民办中等专业学校"},{"key":"D","text":"职业高中"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-786","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》第十七条：持（）、（）、（）的人员凭证可以购买优待票。","answer":"ACD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第17条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"中华人民共和国残疾军人证"},{"key":"B","text":"中华人民共和国残疾人证"},{"key":"C","text":"国家综合性消防救援队伍残疾人员证"},{"key":"D","text":"中华人民共和国伤残人民警察证"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-787","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》为维护铁路旅客运输正常秩序，保护铁路旅客运输合同各方当事人的合法权益，依据（ ）（ ）（ ）等法律、行政法规和《铁路旅客运输规程》（ ）等有关规定，制定本运输规程。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第1条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"《中华人民共和国民法典》"},{"key":"B","text":"《铁路安全管理条例》"},{"key":"C","text":"《中华人民共和国铁路法》"},{"key":"D","text":"《铁路旅客车票实名制管理办法》"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-788","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》铁路运输企业应当（）、（）和有关规定，对旅客及其携带品进行安全检查。旅客携带品应当遵守国家禁止或者限制运输的相关规定。","answer":"AB","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第21条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"依照法律"},{"key":"B","text":"行政法规"},{"key":"C","text":"铁路规章制度"},{"key":"D","text":"中华人民共和国民法典"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-789","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》规定，铁路运输企业应当依照法律、行政法规和有关规定，对（  ）及其（）进行安全检查。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第21条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"旅客"},{"key":"B","text":"乘车人"},{"key":"C","text":"携带品"},{"key":"D","text":"行李"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-790","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》铁路稽查人员凭（）、（）可以在车内验票。","answer":"AD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第23条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"稽查证件"},{"key":"B","text":"工作证"},{"key":"C","text":"身份证"},{"key":"D","text":"佩戴稽查标识"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-791","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》第二十四条规定：旅客的乘车凭证是购票时使用的（）；随行免费乘车儿童乘车凭证是其（）时所使用的儿童有效身份证件。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第24条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"有效身份证件"},{"key":"B","text":"有效身份证"},{"key":"C","text":"购票申明"},{"key":"D","text":"申明"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-792","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》第二十五条规定：旅客应当按有效车票载明的（）、（）、车次、（）、席位号和（）乘车。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第25条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"日期"},{"key":"B","text":"时间"},{"key":"C","text":"车厢号"},{"key":"D","text":"席别"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-793","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》规定，视力残疾旅客进站、乘车时，需主动出示（）、（）、（）等证件，携带的导盲犬接受安全检查。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第27条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"残疾人证"},{"key":"B","text":"导盲犬工作证"},{"key":"C","text":"宠物证"},{"key":"D","text":"动物健康免疫证明"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-794","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》旅客可办理（）改签，在铁路运输企业有运输能力的前提下，按下列规定办理：开车前48小时以上，可免费改签（）内的列车。","answer":"AB","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第28条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一次"},{"key":"B","text":"预售期"},{"key":"C","text":"次日"},{"key":"D","text":"以后"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-795","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》办理变更到站的改签时， 应在开车前（）小时以上，原车票已托运行李的， 还应办理（  ）或取消业务。","answer":"BC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第28条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"24"},{"key":"B","text":"48"},{"key":"C","text":"行李变更"},{"key":"D","text":"行李改签"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-796","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》旅客可在（）、（）和具备改签功能的（）办理改签。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第29条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车站售票窗口"},{"key":"B","text":"12306网站"},{"key":"C","text":"通过12306客服"},{"key":"D","text":"自动售票机"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-797","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《中国国家铁路集团有限公司铁路旅客运输规程》第五十四条，旅客开具铁路电子发票后，可通过（  ）或（   ）查询、    （   ）或通过（    ）接收铁路电子发票。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第54条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"12306网站"},{"key":"B","text":"个人所得税App"},{"key":"C","text":"下载铁路电子发票"},{"key":"D","text":"邮件"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-798","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》凭各种有效身份证件购买的车票均可在车站售票窗口办理改签，但使用（  ）购买的车票，仅可在（  ）办理改签。","answer":"AB","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第29条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车站售票窗口"},{"key":"B","text":"现金支付方式"},{"key":"C","text":"已打行程信息提示单"},{"key":"D","text":"电子支付"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-799","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》本规程适用于中国国家铁路集团有限公司（以下简称国铁集团）所属（ ）和（ ）在境内的铁路旅客运输。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第2条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"铁路运输企业"},{"key":"B","text":"地方铁路"},{"key":"C","text":"控股合资铁路公司"},{"key":"D","text":"合资铁路"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-800","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《中国国家铁路集团有限公司铁路旅客运输规程》第五十四条，旅客可通过车站售票窗口、自动售票机、12306网站申请开具本人（  ）以及（  ）、（  ）的铁路电子发票。","answer":"ACD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第54条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"已购车票"},{"key":"B","text":"购买车票"},{"key":"C","text":"退票费"},{"key":"D","text":"改签费"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-801","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》因铁路运输企业责任或自然灾害等特殊情况使旅客不能按票面载明的日期、时间、（）、（）、（）、（）乘车时，站、车应妥善安排。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第33条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车次"},{"key":"B","text":"车厢号"},{"key":"C","text":"席位号"},{"key":"D","text":"席别"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-802","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》在车站售票窗口发生旅客车票（）时，旅客当场提出的，车站换发（），需退还票价差额时，不收（）。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第36条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"误售、误购"},{"key":"B","text":"新票"},{"key":"C","text":"误乘、误降"},{"key":"D","text":"退票费"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-803","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》发生（）、（）时，旅客应向站、车工作人员提出。列车长应编制客运记录交前方停车站。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第37条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"误乘"},{"key":"B","text":"误售"},{"key":"C","text":"误降"},{"key":"D","text":"误购"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-804","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》车站对本站发现或列车移交的（）旅客，应指定（）免费送回至（）或原票乘车站（当日无列车送回到站或原票乘车站时，经旅客同意可送至到站或原票乘车站的同城车站），对出站后提出的不予受理。","answer":"BCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第37条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"误售、误购"},{"key":"B","text":"误乘、误降"},{"key":"C","text":"最近列车"},{"key":"D","text":"车票到站"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-805","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》免费送回区间，旅客应按照铁路运输企业指定的（）乘坐，旅客如提出乘坐高票价席别时，应（）高票价席别票款。","answer":"BD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第38条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"座别"},{"key":"B","text":"席别"},{"key":"C","text":"补收"},{"key":"D","text":"重新支付"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-806","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》如中途下车，对往返乘车的免费区间，按（）所乘列车等级分别核收（）的票款。","answer":"CD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第38条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"下行"},{"key":"B","text":"免费区间"},{"key":"C","text":"返程"},{"key":"D","text":"往返区间"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-807","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》所指的儿童是指符合（）和（）。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"购买铁路儿童优惠票条件"},{"key":"B","text":"购买成人车票的儿童"},{"key":"C","text":"免费乘车条件的未成年人"},{"key":"D","text":"办理儿童申领手续的儿童"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-808","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》席别是指旅客列车席位的类别，包括（）、软座、（）、一等座、（）、商务座、硬卧、软卧、（）、二等卧、一等卧等。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"硬座"},{"key":"B","text":"二等座"},{"key":"C","text":"特等座"},{"key":"D","text":"高级软卧"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-809","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》中改签是指旅客变更乘车日期、（）、 （）、（）、席别和（）时需办理的签证手续。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"时间"},{"key":"B","text":"席位"},{"key":"C","text":"到站"},{"key":"D","text":"车次"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-810","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》车票实名制管理：（ ）和（ ）统称为车票实名制管理。","answer":"AB","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车票实名购买"},{"key":"B","text":"实名查验"},{"key":"C","text":"实名核验"},{"key":"D","text":"车票实名检票"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-811","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》时间：以（ ）为准，从（ ）起计算，实行（ ）制。","answer":"BCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"12小时"},{"key":"B","text":"北京时间"},{"key":"C","text":"零时"},{"key":"D","text":"24小时"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-812","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》车票实名购买，是指购票人凭乘车人的有效身份证件购买车票，铁路运输企业凭乘车人的有效身份证件销售车票，并记录旅客（ ）和（ ）的行为。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"身份信息"},{"key":"B","text":"乘车信息"},{"key":"C","text":"购票信息"},{"key":"D","text":"联系信息"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-813","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》客运记录：在（ ）运输过程中因特殊情况，（ ）与旅客之间需记载某种事项或车站与列车之间办理业务交接的（ ）。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"旅客或行李"},{"key":"B","text":"铁路运输企业"},{"key":"C","text":"纸质或电子凭证"},{"key":"D","text":"凭证"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-814","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》席位是指车票载明的（ ），以及（ ）或（ ）位置。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车厢"},{"key":"B","text":"座位"},{"key":"C","text":"铺位"},{"key":"D","text":"席（铺）位"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-815","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》以上、以下、以前、以后、以内、以外均含本数，（ ）、（ ）、（ ）均不含本数。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"超过"},{"key":"B","text":"未满"},{"key":"C","text":"小于"},{"key":"D","text":"不足"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-816","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》铁路车票销售代理人：与（ ）签有代售合同，办理铁路车票（ ）业务的（ ）组织。","answer":"ACD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"铁路运输企业"},{"key":"B","text":"承运人"},{"key":"C","text":"销售经营"},{"key":"D","text":"独立法人"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-817","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》联程车票：旅客分段购买的，出发地至目的地间可（ ）的多段车票；前段车票到站与后段车票发站应为（ ）铁路客运营业站（以下简称车站）。","answer":"AD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"联程接续"},{"key":"B","text":"同城"},{"key":"C","text":"同一"},{"key":"D","text":"同一或同城"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-818","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》办理退票手续时，如核查丢失证件所购原票有出站记录的，后补车票（）；无出站记录的，办理退票时，（）。","answer":"BC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第39条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"不予退还"},{"key":"B","text":"不予退票"},{"key":"C","text":"不收退票费"},{"key":"D","text":"全部退款"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-819","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》旅客在（）、出站前丢失证件的，须先办理（），凭（）检票出站。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第39条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车上"},{"key":"B","text":"补票手续"},{"key":"C","text":"补收票款手续"},{"key":"D","text":"后补车票"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-820","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》旅客应在乘车日期之日起30日以内，凭该有效身份证件发证机构办理的（）和（）( 如开具纸质客运记录，还应携带纸质客运记录)，到列车的（）退票窗口办理后补车票与原票乘车区间一致部分的退票手续。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第39条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"临时身份证明"},{"key":"B","text":"后补车票"},{"key":"C","text":"终到站"},{"key":"D","text":"经停站"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-821","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》持用（）、（）或（）的乘车凭证乘车时，除按无票处理外并送交公安部门处理。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第40条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"变造"},{"key":"B","text":"伪造"},{"key":"C","text":"涂改"},{"key":"D","text":"修改"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-822","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》有下列行为时，铁路运输企业按规定补票，并加收已乘区间应补票价50%的票款。（  ）","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第40条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"无票乘车且未主动补票时，补收自乘车站（不能判明时自始发站）起至到站止的车票票款。持失效车票乘车或在车票到站后不下车继续乘车的，按无票处理。"},{"key":"B","text":"持用变造、伪造或涂改的乘车凭证乘车时，除按无票处理外并送交公安部门处理。"},{"key":"C","text":"票、证、人不一致的，按无票处理;持用低票价席别车票乘坐高票价席别时，补收所乘区间的票价差额。"},{"key":"D","text":"旅客持优惠票、优待票，没有规定的减价凭证或不符合减价条件时，按照全价票价补收票价差额。"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-823","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》有下列情况时应当补收票款：（  ）。","answer":"ACD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第41条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"应购买儿童优惠票而未买票的儿童，补收儿童优惠票票款。"},{"key":"B","text":"购买学生优惠票，学生优惠资质不符，需补收学生优惠票价与全价票价的差额。"},{"key":"C","text":"应购买全价票而购买儿童优惠票乘车的未成年人，应补收儿童优惠票价与全价票价的差额。"},{"key":"D","text":"主动补票或者经站、车同意上车补票的。"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-824","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》对无票乘车而又拒绝补票的人，列车长可责令其下车并应编制客运记录交（）或（）处理(其到站近于上述车站时应交到站处理)。","answer":"BD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第42条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"下车站"},{"key":"B","text":"前方三等以上车站"},{"key":"C","text":"前方停车站"},{"key":"D","text":"县、市所在地车站"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-825","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》对下列（）旅客，站、车均可拒绝其进站、上车或责令其下车。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第44条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"有本规程第四十一条规定的情况之一，拒不支付应补票款和加收票款的；"},{"key":"B","text":"不接受安全检查的，坚持携带或者夹带禁止、限制物品的；"},{"key":"C","text":"不接受车票实名制查验的；国家规定的其他情况。"},{"key":"D","text":"在站、车内寻衅滋事、扰乱公共秩序，患有烈性传染病、严重精神障碍和醉酒等有可能危及列车安全或者其他旅客以及铁路站车工作人员人身安全的；"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-826","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》在站、车内（）、（），患有（）、严重精神障碍和（）等有可能危及列车安全或者其他旅客以及铁路站车工作人员人身安全的，站、车均可拒绝其进站、上车或责令其下车；对责令其下车的，其未使用至到站的票款不予退还，运输合同即行终止。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第44条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"寻衅滋事"},{"key":"B","text":"扰乱公共秩序"},{"key":"C","text":"烈性传染病"},{"key":"D","text":"醉酒"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-827","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《中国国家铁路集团有限公司铁路旅客运输规程》第五十四条，旅客可通过（  ）、（  ）、（   ）申请开具本人已购车票以及退票费、改签费的铁路电子发票。","answer":"BCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第54条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"自助售票机"},{"key":"B","text":"车站售票窗口"},{"key":"C","text":"自动售票机"},{"key":"D","text":"12306网站"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-828","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》旅客要求退票时，须在车票载明的（）、（）开车时间前办理。","answer":"BC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第45条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"时间"},{"key":"B","text":"日期"},{"key":"C","text":"车次"},{"key":"D","text":"期限"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-829","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》第四十六条规定，哪些情况下不能办理退票？（  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）。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第16条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"二等包座"},{"key":"B","text":"多功能座"},{"key":"C","text":"一等座和动车组卧铺各席别"},{"key":"D","text":"商务座"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-832","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》铁路旅客运输合同是明确（ ）与（ 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）","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第50条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"在车票发站，退还全部票款；"},{"key":"B","text":"在中途站，退还未乘区间票款；"},{"key":"C","text":"在到站，退还车票未用部分票款；"},{"key":"D","text":"列车因空调设备故障在运行过程中不能修复时，应退还未使用区间的空调费用。"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-835","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》因列车（）导致旅客退票时，旅客可自列车停运信息公布时起至车票乘车日期后（  ）以内办理退票手续，不收退票费。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第52条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"停运"},{"key":"B","text":"晚点"},{"key":"C","text":"30日"},{"key":"D","text":"180日"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-836","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》必要时，铁路运输企业可以临时调整（）。","answer":"AB","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第35条、第53条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"改签办法"},{"key":"B","text":"退票办法"},{"key":"C","text":"退票手续费"},{"key":"D","text":"改签手续费"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-837","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》儿童10千克，外交人员35千克，其他旅客20千克。每件物品外部尺寸长、宽、高之和不超过（）厘米，杆状物品不超过（）厘米；但乘坐动车组列车均不超过 （）厘米。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第57条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"160"},{"key":"B","text":"200"},{"key":"C","text":"130"},{"key":"D","text":"120"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-838","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输规程》旅客每人免费携带品,（）、（）等轮式代步工具须使用硬质包装物妥善包装。","answer":"BC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第57条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"轮式 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）使用方法等消防安全知识宣传。","answer":"ABCD","explanation":"《国铁集团动车组旅客列车消防安全管理办法》（铁办安监〔2024〕2号）第43条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"电子显示"},{"key":"B","text":"严禁携带禁限物品"},{"key":"C","text":"逃生知识"},{"key":"D","text":"紧急破窗锤"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-867","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"空调旅客列车应按有关规定配备紧急破窗锤；（   ）应配备2条灭火毯；发电车、（  ）、（   ）应各配备2具过滤式消防自救呼吸器。","answer":"ABC","explanation":"《国铁集团动车组旅客列车消防安全管理办法》（铁办安监〔2024〕2号）第46条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"餐车厨房"},{"key":"B","text":"行李车"},{"key":"C","text":"邮政车"},{"key":"D","text":"客车"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-868","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"列车发生火灾、爆炸应急处理措施包括（  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）等设备设施，作用良好。","answer":"ABC","explanation":"《空调列车服务质量规范》7.12.2","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"无障碍卫生间"},{"key":"B","text":"座椅"},{"key":"C","text":"专用座席"},{"key":"D","text":"专用座椅"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-954","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《空调列车服务质量规范》11.5宿营车整齐有序，管理规范，乘务员休息铺位（），客运、公安、车辆等乘务人员每两人轮流使用一个铺位（日勤人员除外），不在乘务人员休息区安排旅客。硬卧宿营车旅客与乘务人员休息区之间有（），印有（）标志。乘务人员铺位每格有遮光窗帘、挡帘。宿营车端门有（）“保持安静”标志。","answer":"ABCD","explanation":"《空调列车服务质量规范》11.5","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"定位管理"},{"key":"B","text":"止步挡帘"},{"key":"C","text":"“旅客止步、请勿喧哗”"},{"key":"D","text":"“保持安静”"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-955","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《空调列车服务质量规范》11.7库内保洁作业纳入客技站一体化作业管理。客技站有客运备品存放、人员间休和值班等场所，向列车提供（）、（）、（）、（）、等作业条件。","answer":"ABCD","explanation":"《空调列车服务质量规范》11.7","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"上下水"},{"key":"B","text":"照明"},{"key":"C","text":"用电"},{"key":"D","text":"上下卧具"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-956","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《空调列车服务质量规范》11.7库内保洁作业纳入客技站一体化作业管理。客技站有（）、（）和（）等场所，向列车提供上下水、照明、用电、上下卧具等作业条件。","answer":"BCD","explanation":"《空调列车服务质量规范》11.7","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"报道出乘"},{"key":"B","text":"客运备品存放"},{"key":"C","text":"人员间休"},{"key":"D","text":"值班"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-957","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《空调列车服务质量规范》12.4（）、（）和软卧（高级动卧、动卧、一等卧）列车员能够使用（）简单沟通交流。","answer":"BCD","explanation":"《空调列车服务质量规范》12.4","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"值班员"},{"key":"B","text":"列车长"},{"key":"C","text":"商务座"},{"key":"D","text":"英语"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-958","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《空调列车服务质量规范》12.4列车长须具有列车乘务工作（）年以上工作经历。列车值班员从事列车乘务工作满（）年。","answer":"BC","explanation":"《空调列车服务质量规范》12.4","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"3"},{"key":"B","text":"2"},{"key":"C","text":"1"},{"key":"D","text":"5"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-959","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《中国国家铁路集团有限公司客运安全管理规则》（铁客〔2024〕7号）客运站车发生冒烟起火爆炸、（）、（）、治安事件等问题以及疑似食物中毒、（）、客运站车发生影响行车事件时，要在事发2小时内按照规定渠道报送客运突发事件信息。","answer":"BCD","explanation":"《中国国家铁路集团有限公司客运安全管理规则》（铁客〔2024〕7号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"轻伤及以上人身伤害（含职工）"},{"key":"B","text":"重伤及以上人身伤害（含职工）"},{"key":"C","text":"群体性事件"},{"key":"D","text":"责任旅客漏乘越站"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-960","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《中国国家铁路集团有限公司客运安全管理规则》（铁客〔2024〕7号）旅客列车发生超员影响运行的，应及时疏散旅客并停止办理（ ）、（ ）补票业务并及时通报相关车站和（）。","answer":"BCD","explanation":"《中国国家铁路集团有限公司客运安全管理规则》（铁客〔2024〕7号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"补卧"},{"key":"B","text":"无票"},{"key":"C","text":"越站"},{"key":"D","text":"客运（客服）调度"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-961","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《中国国家铁路集团有限公司客运安全管理规则》（铁客〔2024〕7号）入住公寓集体列队，折返时间严禁（）、（）、（）等，因病等事由确须外出的，应经车队（车间）领导同意，并由列车长签字确认，返回时需销假。","answer":"ABD","explanation":"《中国国家铁路集团有限公司客运安全管理规则》（铁客〔2024〕7号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"饮酒"},{"key":"B","text":"游玩"},{"key":"C","text":"吸烟"},{"key":"D","text":"私自外出就餐"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-962","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《公安部、国家移民局、国铁集团等七个部门关于进步落实外国人乘坐境内交通运输实名制管理工作的通知》(国移民发（2022〕4号)中规定外国人在中国境内乘坐实名制管理的交通运输工具，可以使用的证件是（）。","answer":"ABCD","explanation":"《国铁集团客运部关于认真落实公安部等七部门外国人乘坐境内交通运输实名制管理工作有关要求的通知》（客管函（2022）37号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"本人合法有效护照"},{"key":"B","text":"海员证"},{"key":"C","text":"外国人永久居留身份证"},{"key":"D","text":"外国人出入境证"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-963","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"国铁集团客运部关于印发\n《客运安全红线管理办法》 的通知（客管函〔2026〕8号）第四条，客运安全红线分为  （  ）、（  ）和（   ）。","answer":"BCD","explanation":"国铁集团客运部关于印发\n《客运安全红线管理办法》 的通知（客管函〔2026〕8号）第四条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"消防红线"},{"key":"B","text":"通用红线"},{"key":"C","text":"管理红线"},{"key":"D","text":"作业红\n线"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-964","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《国铁集团客运部关于转发退役军人事务部换发〈残疾军人证〉等有关事项的通知》（客管函〔2020〕28号）新版《残疾军人证》在封底加装了电子芯片，将残疾军人（  ）等个人信息写入其中。","answer":"ABCD","explanation":"《国铁集团客运部关于转发退役军人事务部换发〈残疾军人证〉等有关事项的通知》（客管函〔2020〕28号）第二条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"姓名"},{"key":"B","text":"身份证号码"},{"key":"C","text":"类别"},{"key":"D","text":"照片"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-965","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路常旅客服务办法》中规定：（  ）等暂不参与乘车积分累积。","answer":"ABCD","explanation":"《铁路常旅客服务办法》（铁总客〔2017〕306号）第十五条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"代用票"},{"key":"B","text":"列车补票"},{"key":"C","text":"到站补票"},{"key":"D","text":"非实名制车票"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-966","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路常旅客服务办法》（铁总客〔2017〕306号）常旅客会员申请可使用的有效身份证件有（  ）。","answer":"ABCD","explanation":"《铁路常旅客服务办法》（铁总客〔2017〕306号）第五条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"中华人民共和国居民身份证"},{"key":"B","text":"港澳居民来往内地通行证"},{"key":"C","text":"台湾居民来往大陆通行证"},{"key":"D","text":"外国居民为按规定可使用的护照"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-967","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路定期票、计次票管理办法》（铁客〔2020〕200号）；乘车人在定期票、计次票指定发到站出站时，如没有（  ）之一的，乘车人须按规定补票。","answer":"ABCD","explanation":"《铁路定期票、计次票管理办法》（铁客〔2020〕200号）第二十二条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"席位预约记录"},{"key":"B","text":"进站检票记录"},{"key":"C","text":"列车填报的乘车记录"},{"key":"D","text":"乘车人自行填报的乘车记录"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-968","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路交通事故调查处理规则》铁路机车车辆在运行过程中发生（  ）等影响铁路正常行车的事故，为铁路交通事故。","answer":"ABCD","explanation":"《铁路交通事故调查处理规则》第2条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"冲突"},{"key":"B","text":"脱轨"},{"key":"C","text":"火灾"},{"key":"D","text":"爆炸"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-969","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路交通事故调查处理规则》铁路交通事故事故责任分为（  ）。","answer":"ABCD","explanation":"《铁路交通事故调查处理规则》第49条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"全部责任"},{"key":"B","text":"主要责任"},{"key":"C","text":"重要责任"},{"key":"D","text":"次要责任、同等责任"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-970","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路交通事故应急救援和调查处理条例》根据（  ）等情形，确定事故等级。","answer":"ABCD","explanation":"《铁路交通事故应急救援和调查处理条例》第八条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"事故造成的人员伤亡"},{"key":"B","text":"直接经济损失"},{"key":"C","text":"列车脱轨辆数"},{"key":"D","text":"中断铁路行车时间"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-971","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路交通事故应急救援和调查处理条例》任何单位和个人不得干扰、阻碍（  ）。","answer":"ABCD","explanation":"《铁路交通事故应急救援和调查处理条例》第七条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"事故应急救援"},{"key":"B","text":"事故调查处理"},{"key":"C","text":"铁路线路开通"},{"key":"D","text":"列车运行"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-972","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客车票实名制管理办法》交通运输部令2022年第39号；不属于长途客运的（  ）根据实际情况暂不实行车票实名制管理的，铁路运输企业应当提前向社会公布并说明理由。","answer":"ABCD","explanation":"《铁路旅客车票实名制管理办法》第五条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"公益性“慢火车”"},{"key":"B","text":"市域（郊）列车"},{"key":"C","text":"城际列车"},{"key":"D","text":"相关车站"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-973","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客车票实名制管理办法》交通运输部令2022年第39号；购买车票以及办理（  ）等业务时，应当提供乘车人真实有效的身份证件或者身份证件信息。","answer":"ABCD","explanation":"《铁路旅客车票实名制管理办法》第十一条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"补票"},{"key":"B","text":"取票"},{"key":"C","text":"改签"},{"key":"D","text":"退票"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-974","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）《涉诉工单》是客服中心通知涉诉单位对旅客投诉内容进行调查，了解实际情况的工具。应包含（  ）。","answer":"ABCD","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）第十五条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"投诉人姓名、联系方式、车票信息"},{"key":"B","text":"投诉问题发生的时间、地点、事由、诉求"},{"key":"C","text":"投诉对象相关信息"},{"key":"D","text":"可提供的有关证据"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-975","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）规定，旅客投诉受理渠道主要包括（ 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等。","answer":"ABCD","explanation":"《 中国国家铁路集团有限公司 铁路重点旅客运输服务管理办法》（ 铁客 〔2024〕 73 号）第十二条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"无陪伴年长旅客服务"},{"key":"B","text":"无陪伴孕妇旅客服务"},{"key":"C","text":"视觉/ 听觉障碍旅客服务"},{"key":"D","text":"携带导盲犬旅客服务"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-978","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《铁路旅客运输安全检查管理办法》（中华人民共和国交通运输部令2023年第21号）旅客不接受或者拒绝配合安全检查，或者不听从铁路运输企业工作人员劝阻，坚持携带、夹带禁止或者超过（）、（）限制随身携带的物品的，铁路运输企业应当拒绝运输。","answer":"AB","explanation":"《铁路旅客运输安全检查管理办法》（中华人民共和国交通运输部令2023年第21号）第十七条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"规格"},{"key":"B","text":"数量"},{"key":"C","text":"容积"},{"key":"D","text":"体积"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-979","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《安全生产法》中，从业人员应当（  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如会员有呈报虚假或错误信息、向他人出售积分兑换车票、提报不实乘车记录、冒用他人身份信息注册等行为，铁路企业可（）、（）、（）等措施。","answer":"ABD","explanation":"《铁路常旅客服务办法》（铁总客〔2017〕306号）第四十四条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"核减积分"},{"key":"B","text":"冻结账户"},{"key":"C","text":"列入征信"},{"key":"D","text":"注销账户"}],"sourceSheet":"多项选择题300"},{"id":"regular-multiple-992","bank":"regular","bankLabel":"普速题库","type":"multiple","question":"《旅客列车给水工作管理办法》（铁总运〔2014〕224号）第十五条 客车给水站按照列车运行（  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时,应尽量将旅客列车停留在办理客运业务的较大车站。","answer":"正确","explanation":"《旅客列车晚点运行组织及处置办法》（铁调[2019]6号）第15条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1023","bank":"regular","bankLabel":"普速题库","type":"judge","question":"每旬终到晚点2小时以上超过2次的列车,为严重惯性晚点列车。","answer":"错误","explanation":"《旅客列车晚点运行组织及处置办法》（铁调[2019]6号）第20条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1024","bank":"regular","bankLabel":"普速题库","type":"judge","question":"直通旅客列车晚点1小时以上,为严重晚点列车。","answer":"错误","explanation":"《旅客列车晚点运行组织及处置办法》（铁调[2019]6号）第20条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1025","bank":"regular","bankLabel":"普速题库","type":"judge","question":"列车晚点向旅客通报时,站车广播每次间隔不超过20分钟。","answer":"错误","explanation":"《旅客列车晚点运行组织及处置办法》（铁调[2019]6号）第9条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1026","bank":"regular","bankLabel":"普速题库","type":"judge","question":"行为人因过错侵害他人民事权益造成损害的，应当承担侵权责任。","answer":"正确","explanation":"《民法典》第1165条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1027","bank":"regular","bankLabel":"普速题库","type":"judge","question":"侵权行为危及他人人身、财产安全的，被侵权人有权请求侵权人承担停止侵害、排除妨碍、消除危险等侵权责任。","answer":"正确","explanation":"《民法典》第1167条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1028","bank":"regular","bankLabel":"普速题库","type":"judge","question":"因第三人的行为造成他人损害的，由第三人承担侵权责任。","answer":"正确","explanation":"《民法典》第1198条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1029","bank":"regular","bankLabel":"普速题库","type":"judge","question":"经营者、管理者或者组织者未尽到安全保障义务的，承担相应的补充责任。经营者、管理者或者组织者承担补充责任后，可以向第三人追偿。","answer":"正确","explanation":"《民法典》第1198条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1030","bank":"regular","bankLabel":"普速题库","type":"judge","question":"承运人迟延运输或者有其他不能正常运输情形的,应当及时告知和提醒旅客,采取必要的安置措施,并安排改乘其他班次或者退票。","answer":"错误","explanation":"《民法典》第820条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1031","bank":"regular","bankLabel":"普速题库","type":"judge","question":"承运人在运输过程中,应当尽力救助患有急病、分娩、遇险的旅客。","answer":"正确","explanation":"《民法典》第822条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1032","bank":"regular","bankLabel":"普速题库","type":"judge","question":"在运输过程中旅客随身携带物品毁损、灭失,应当承担赔偿责任。","answer":"错误","explanation":"《民法典》第824条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1033","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《铁路交通事故应急救援和调查处理条例》中规定因事故死亡、重伤人数7日内发生变化，导致事故等级变化的，不改变原事故等级。","answer":"错误","explanation":"《铁路交通事故应急救援和调查处理条例》第十七条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1034","bank":"regular","bankLabel":"普速题库","type":"judge","question":"旅客意外伤害铁路运输企业责任分为车站责任和列车责任。","answer":"错误","explanation":"《铁道部关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运[2012]320号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1035","bank":"regular","bankLabel":"普速题库","type":"judge","question":"旅客在列车上被挤伤、烫伤时，均属于列车责任。","answer":"错误","explanation":"《铁道部关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运[2012]320号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1036","bank":"regular","bankLabel":"普速题库","type":"judge","question":"车站误售、误剪车票，列车未能妥善处理造成旅客跳车伤害的属于车站责任。","answer":"错误","explanation":"《铁道部关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运[2012]320号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1037","bank":"regular","bankLabel":"普速题库","type":"judge","question":"因列车报错站名致使旅客误下车造成伤害的属于列车责任。","answer":"正确","explanation":"《铁道部关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运[2012]320号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1038","bank":"regular","bankLabel":"普速题库","type":"judge","question":"由于组织不当，旅客下车挤、摔造成伤害的属于车站责任。","answer":"错误","explanation":"《铁道部关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运[2012]320号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1039","bank":"regular","bankLabel":"普速题库","type":"judge","question":"因误售不停车站车票造成旅客跳车伤害时，属列车责任。","answer":"错误","explanation":"《铁道部关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运[2012]320号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1040","bank":"regular","bankLabel":"普速题库","type":"judge","question":"由于车门未锁造成旅客跳车、坠车或站内背门下车造成旅客伤害的属于列车责任。","answer":"正确","explanation":"《铁道部关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运[2012]320号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1041","bank":"regular","bankLabel":"普速题库","type":"judge","question":"站车交接时，列车应编制客运记录和旅客携带物品清单一式两份， 一份由列车自存，一份连同旅客证明材料、相关证人或第三责任人和旅客物品等一并交车站客运人员。","answer":"正确","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1042","bank":"regular","bankLabel":"普速题库","type":"judge","question":"铁路旅客人身伤害及携带品处理工作应遵循实事求是、依法依规、就近及时的原则开展。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1043","bank":"regular","bankLabel":"普速题库","type":"judge","question":"旅客伤病情况严重需紧急停车处理或发生3人以上疑似食物中毒的，应报告所在铁路局集团公司客运(客服)调度，接到报告后，客运(客服) 调度员应当立即根据列车长提出的要求，通知有关车站及值班主任 (列车调度员) ，需要停车处理的停车处理。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1044","bank":"regular","bankLabel":"普速题库","type":"judge","question":"列车发现旅客在区间坠车时，应立即停车按本办法第四条处理，并报运行所在铁路局集团公司客运(客服)调度，将受伤旅客移交前方停车站。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1045","bank":"regular","bankLabel":"普速题库","type":"judge","question":"客运记录应主要记录日期、车次、旅客姓名、有效身份证件号码、车票信息、联系方式、伤病情况、受伤部位、铁路乘意险等，涉及第三人的应有第三人详细信息，因时间来不及记明前述内容时，可在客运记录中简要记明日期、车次、下交原因，并须在5日内向处理单位补交有关材料。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1046","bank":"regular","bankLabel":"普速题库","type":"judge","question":"特殊情况来不及编制客运记录时，应在3日内将客运记录及有关材料补交下车站。列车监控视频应在乘务交路完成，返回本段后3日内移交车站。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1047","bank":"regular","bankLabel":"普速题库","type":"judge","question":"列车发现严重精神障碍旅客时，列车长要立即通\n知乘警，重点予以关注，交到站妥善处理；对可能危及列车安全或其他旅客以及站车工作人员人身安全的，提前交二类及以上停车站。","answer":"正确","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1048","bank":"regular","bankLabel":"普速题库","type":"judge","question":"站车交接时，列车应编制客运记录一式两份，一份由列车自存，一份连同旅客证明材料、相关证人或第三责任人和旅客物品等一并交车站客运人员。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1049","bank":"regular","bankLabel":"普速题库","type":"judge","question":"职工工作地至家属居住地在三百公里以内，上下班有适当列车可乘，不影响出勤、工作和休息的，需通勤时，可使用通勤乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》第11条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1050","bank":"regular","bankLabel":"普速题库","type":"judge","question":"铁路职工入一年以内短训班、进修班，可按规定使用通勤乘车证。","answer":"错误","explanation":"《铁路乘车证管理办法》第13条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1051","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第三条，旅客：持有铁路有效乘车凭证的人。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1052","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第三条，车票实名查验，是指铁路运输企业对实行车票实名购买的车票记载的身份信息与旅客及其有效身份证件进行一致性核对，并记录旅客乘车信息的行为。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1053","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第三条，车票实名查验，是指铁路运输企业对实行车票实名购买的车票记载的身份信息与乘车人及其有效身份证件进行一致性核对，并记录旅客乘车信息的行为。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1054","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第十六条，学生优惠票根据减价优惠区间按相对近径路或合理径路发售。在减价优惠区间内购买联程车票时，开车时间在5天以内的扣减1次优惠乘车次数。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第16条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1055","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第十六条，学生优惠票根据减价优惠区间按相对近径路或合理径路发售。在减价优惠区间内购买联程车票时，开车时间在48小时内的扣减1次优惠乘车次数。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第16条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1056","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第五十一条，晚点列车晚点信息公布前购买的联程车票，可一并办理退票，不收退票费。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第51条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1057","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第五十一条，晚点列车晚点信息公布前已购联程车票，可一并办理退票，不收退票费。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第51条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1058","bank":"regular","bankLabel":"普速题库","type":"judge","question":"持用全年定期、临时定期、软席、硬席乘车证和便乘证，在正式或临时营业铁路上准乘各种旅客列车（国际列车除外）。","answer":"正确","explanation":"《铁路乘车证管理办法》第31条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1059","bank":"regular","bankLabel":"普速题库","type":"judge","question":"持用铁路全年定期、临时定期软席、硬席乘车证均可乘坐空调可躺式客车。","answer":"正确","explanation":"《铁路乘车证管理办法》第31条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1060","bank":"regular","bankLabel":"普速题库","type":"judge","question":"定期通勤乘车证一个月只限使用一次，未使用完的次数移作下月使用。","answer":"错误","explanation":"《铁路乘车证管理办法》第31条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1061","bank":"regular","bankLabel":"普速题库","type":"judge","question":"如节假日适逢月初或月末，乘车证的往返日期可跨及上月末或下月初，但起止时间不超过一周。","answer":"正确","explanation":"《铁路乘车证管理办法》第31条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1062","bank":"regular","bankLabel":"普速题库","type":"judge","question":"对持用伪造乘车证者，一经发现，应立即查扣，并移交公安机关依法处理。","answer":"正确","explanation":"《铁路乘车证管理办法》第42条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1063","bank":"regular","bankLabel":"普速题库","type":"judge","question":"违章使用乘车证，如：在票面上加添、涂改、转借、超过有效期限或有效区间乘车，未持规定的有关证明、证件或持伪造证明、证件的均按无票处理，  要查扣其乘车证及有关证件。","answer":"正确","explanation":"《铁路乘车证管理办法》第42条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1064","bank":"regular","bankLabel":"普速题库","type":"judge","question":"铁路各种乘车证均属有价证券。","answer":"正确","explanation":"《铁路乘车证管理办法》第46条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1065","bank":"regular","bankLabel":"普速题库","type":"judge","question":"监察人员因监察工作需要凭《监察证》可进出车站，并在列车、公寓、招待所食宿，使用铁路电报、电话、乘坐旅客列车时，按规定办理签证。","answer":"错误","explanation":"《铁路乘车证管理办法》第51条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1066","bank":"regular","bankLabel":"普速题库","type":"judge","question":"机要人员、送档案人员，在执行取送秘密文件、档案、保密设备时，可采取购票报销的办法，也可使用软席乘车证。","answer":"错误","explanation":"《铁路乘车证管理办法》第57条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1067","bank":"regular","bankLabel":"普速题库","type":"judge","question":"退休人员搬家可比照在职职工使用乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》第7条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1068","bank":"regular","bankLabel":"普速题库","type":"judge","question":"凡因工作需要，必须经常在所管辖区段内铁路沿线往返乘车的铁路职工，可使用所管辖区段内的全年定期乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》第7条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1069","bank":"regular","bankLabel":"普速题库","type":"judge","question":"临时定期乘车证一次出差到一条线的几个站，可填到最远站；一次出差到几条线又不顺路者，可按线填最远到站，但不能超过四个到站。","answer":"错误","explanation":"《铁路乘车证管理办法》第7条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1070","bank":"regular","bankLabel":"普速题库","type":"judge","question":"因工作需要一次性的外出乘车，可使用软席、硬席乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》第7条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1071","bank":"regular","bankLabel":"普速题库","type":"judge","question":"铁路院校组织学生在学校所在地铁路局管辖范围内（含在职入学职工）实习时，可使用由学校到实习地点的往返硬席乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》第7条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1072","bank":"regular","bankLabel":"普速题库","type":"judge","question":"因工作需要短期内须在一定区段内连续往返乘车或一次出差到几个地点又不顺路的，可使用一定区段内的临时定期乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》第7条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1073","bank":"regular","bankLabel":"普速题库","type":"judge","question":"机车车辆中途发生故障，机务段、车辆段检修工人去修理，应填发一次硬席乘车证，不能使用便乘证。","answer":"正确","explanation":"《铁路乘车证管理办法》第8条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1074","bank":"regular","bankLabel":"普速题库","type":"judge","question":"事故救援与抢险救灾，由于时间紧迫来不及填发乘车证时，可凭调度命令乘车，一次乘车有效。","answer":"正确","explanation":"《铁路乘车证管理办法》第9条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1075","bank":"regular","bankLabel":"普速题库","type":"judge","question":"装卸工（包括外委装卸）到外站装卸车，可按货运有关部门规定使用铁路分局调度命令乘车。","answer":"正确","explanation":"《铁路乘车证管理办法》第9条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1076","bank":"regular","bankLabel":"普速题库","type":"judge","question":"列车乘务人员（包括所携带的物件）与牵引供电设备带电部分的距离，不得少于1500mm。","answer":"错误","explanation":"《铁路技术管理规程》（普速铁路部分）第205条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1077","bank":"regular","bankLabel":"普速题库","type":"judge","question":"铁路行车有关人员在执行职务时，必须坚守岗位，穿着规定的服装，佩带易于识别的证章，讲普通话。","answer":"错误","explanation":"《铁路技术管理规程》（普速铁路部分）第244条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1078","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《技规》要求行车有关人员，接班前须充分休息，严禁饮酒，如有违反，立即停止其所承担的任务。","answer":"正确","explanation":"《铁路技术管理规程》（普速铁路部分）第245条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1079","bank":"regular","bankLabel":"普速题库","type":"judge","question":"动车组以外的旅客列车按列车编组表编组，编挂一辆未搭乘旅客的车辆作为隔离车。","answer":"错误","explanation":"《铁路技术管理规程》（普速铁路部分）第247条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1080","bank":"regular","bankLabel":"普速题库","type":"judge","question":"如隔离车在途中发生故障摘下时，应重新安排加挂。","answer":"错误","explanation":"《铁路技术管理规程》（普速铁路部分）第247条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1081","bank":"regular","bankLabel":"普速题库","type":"judge","question":"行李车、邮政车、发电车等非乘坐旅客的车辆应分别挂于机车后第一位和列车尾部，起隔离作用。","answer":"正确","explanation":"《铁路技术管理规程》（普速铁路部分）第247条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1082","bank":"regular","bankLabel":"普速题库","type":"judge","question":"单组动车组运用状态下不得解编，两组短编组同型动车组可重联运行。","answer":"正确","explanation":"《铁路技术管理规程》（普速铁路部分）第248条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1083","bank":"regular","bankLabel":"普速题库","type":"judge","quest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业对旅客遗失物品提供保管和快递服务，并可依据相关法律、行政法规和有关规定对遗失物品核收保管费和快递费。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第61条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1125","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第六十八条，旅客凭有效车票和有效身份证件可在乘车区间行李办理站间托运一次行李，办理时需出示车票报销凭证。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第68条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1126","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第六条，客运站段负责组织各岗位工作人员按规定做好违规乘车拒绝补票行为证据采集、信息录入、审核及相关证据资料保管等管理工作。","answer":"正确","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第六条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1127","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十一条，旅客登录铁路12306网站购买车票或在车站售票窗口购买车票时，系统自动查询旅客乘车记录，并对拒绝补票人员采取限制购票措施。","answer":"错误","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十一条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1128","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十三条，各铁路局集团公司12306客服中心应指定人员负责受理限制购票拒绝补票人员提出的异议复核申请，复核应在5个工作日内完成。","answer":"错误","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十三条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1129","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十四条，旅客补票后可在原行程结束之日起180日内申请开具铁路电子发票。","answer":"正确","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十四条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1130","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十六条，拒绝补票行为发生后，站车工作人员应及时通过“铁路客运管理信息系统”（网页版或移动终端App）中“拒补限购管理”功能模块，按规定格式录入拒绝补票行为信息，并在48小时内（列车在客运乘务交路终到48小时内）补全视频证据材料。","answer":"正确","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十六条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1131","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十七条，客运站段应指定专人负责，在5个工作日内完成录入信息的审核，并上报至铁路局集团公司客运主管部门进行复核。","answer":"错误","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十七条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1132","bank":"regular","bankLabel":"普速题库","type":"judge","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十九条，客运站段要做好对违规乘车拒绝补票行为证据的管理，对电子格式文件和视频应使用单独的存储介质保管，并做好备份，不得随意存放在工作电脑中，防止拒绝补票人员身份信息、相关证据外泄或遗失。相关证据应保存1年。","answer":"错误","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十九条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1133","bank":"regular","bankLabel":"普速题库","type":"judge","question":"动车组列车配备的音视频记录仪须满足夜视拍摄功能。","answer":"错误","explanation":"《中国铁路总公司关于加强和规范客运站车音视频记录仪管理的通知》(铁总客函[2018]279号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1134","bank":"regular","bankLabel":"普速题库","type":"judge","question":"车门无法关闭但列车已启动时，列车工作人员应立即使用紧急制动阀停车，同时迅速通知车辆乘务员到场处理。","answer":"正确","explanation":"《中国铁路总公司关于印发《普速旅客列车车门管理规定》的通知》（铁总运〔2015〕191号）第十条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1135","bank":"regular","bankLabel":"普速题库","type":"judge","question":"旅客未乘降完毕列车启动时，车站工作人员发现后应立即按规定通知列车长处理。","answer":"错误","explanation":"《中国铁路总公司关于印发《普速旅客列车车门管理规定》的通知》（铁总运〔2015〕191号）第十条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1136","bank":"regular","bankLabel":"普速题库","type":"judge","question":"旅客未乘降完毕列车启动时，列车工作人员发现时应迅速呼叫列车长处理。","answer":"错误","explanation":"《中国铁路总公司关于印发《普速旅客列车车门管理规定》的通知》（铁总运〔2015〕191号）第十条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1137","bank":"regular","bankLabel":"普速题库","type":"judge","question":"列车运行中助理值班员发现车门开启时，应呼叫司机立即停车。","answer":"错误","explanation":"《中国铁路总公司关于印发《普速旅客列车车门管理规定》的通知》（铁总运〔2015〕191号）第十一条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1138","bank":"regular","bankLabel":"普速题库","type":"judge","question":"消防救援人员乘坐境内运行的火车 (高铁) 时，享受优先购票、 安检、 候车、 乘车服务。","answer":"正确","explanation":"《中国铁路总公司应急管理部关于保障国家综合性消防救援队伍人员铁路出行优待的通知》（铁总客[2019]92号\n）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"regular-judge-1139","bank":"regular","bankLabel":"普速题库","type":"judge","question":"残疾消防救援人员乘坐境内运行的火车 (高铁) 时 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)，可利用电子显示屏实时显示。","answer":"D","explanation":"《铁路暴风雨雪雾等恶劣天气应急预案（暂行）》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"10分钟"},{"key":"B","text":"15分钟"},{"key":"C","text":"20分钟"},{"key":"D","text":"30分钟"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-28","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"防洪线路中断后，遇变更径路时，做好（），配合车站组织不同径路的旅客下车，按规定做好站车交接。","answer":"C","explanation":"《铁路暴风雨雪雾等恶劣天气应急预案（暂行）》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"宣传"},{"key":"B","text":"解释"},{"key":"C","text":"宣传解释"},{"key":"D","text":"服务"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-29","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"防洪线路中断后，启用热备车底时，列车调度员（动车调度）应通知客调、辆调、机调和客运处、机务处、车辆处，(  )应通知相关站段和餐饮、保洁公司。","answer":"D","explanation":"《铁路暴风雨雪雾等恶劣天气应急预案（暂行）》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"辆调"},{"key":"B","text":"机调"},{"key":"C","text":"列车调度员"},{"key":"D","text":"客调"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-30","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路暴风雨雪雾等恶劣天气应急预案（暂行）》防洪线路中断后，客运部门应加强雨雪天气安全知识广播宣传，提醒旅客注意防滑,并在坡道、台阶等易滑处所设立防滑（  ），铺设防滑草垫，在旅客通行的露天地段、旅客乘降上下车必经地段清理出旅客安全通道，设专人防护引导，防止旅客、职工摔伤。","answer":"D","explanation":"《铁路暴风雨雪雾等恶劣天气应急预案（暂行）》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"警示带"},{"key":"B","text":"地毯"},{"key":"C","text":"警示垫"},{"key":"D","text":"警示牌"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-31","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"防洪线路中断后，列车运行中遇有旅客因伤、病必须临时停车抢救时，列车长通过司机向列车调度员报告情况请求临时停车。列车调度员接到报告后，应尽快确定临时停车站，并向司机和停车站下达（   ）。","answer":"C","explanation":"《铁路暴风雨雪雾等恶劣天气应急预案（暂行）》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"命令"},{"key":"B","text":"通知"},{"key":"C","text":"调度命令"},{"key":"D","text":"客调命令"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-32","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路暴风雨雪雾等恶劣天气应急预案（暂行）》防洪线路中断后，按恶劣天气的持续性、严重程度和影响范围，应急响应级别原则上分为（  ）。","answer":"C","explanation":"《铁路暴风雨雪雾等恶劣天气应急预案（暂行）》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一级"},{"key":"B","text":"二级"},{"key":"C","text":"三级"},{"key":"D","text":"四级"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-33","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"防洪线路中断后，列车运行中遇有旅客因伤、病必须临时停车抢救时，列车长通过司机向列车调度员报告情况请求临时停车。有关站车接到命令后，应及时做好交接和救护等准备工作，(  )不下车参与处理。","answer":"A","explanation":"《铁路暴风雨雪雾等恶劣天气应急预案（暂行）》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客运乘务员"},{"key":"B","text":"列车工作人员"},{"key":"C","text":"乘务员"},{"key":"D","text":"客运人员"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-34","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路暴风雨雪雾等恶劣天气应急预案（暂行）》防洪线路中断后，调度部门根据现场情况，根据“（  ）”的原则调整列车运行，优先放行进京、进沪、进穗的旅客列车，组织压缩晚点旅客列车晚点时分，重点掌握动车组、旅客列车、重点列车及抢险救灾列车的运行情况，组织旅客列车停运、折返、加开或迂回运输，妥善安排旅客列车、货物列车停车待令处所。","answer":"A","explanation":"《铁路暴风雨雪雾等恶劣天气应急预案（暂行）》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"先客后货"},{"key":"B","text":"先货后客"},{"key":"C","text":"先重点后一般"},{"key":"D","text":"先快车后慢车"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-35","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》持用（）乘车证，应同时附有乘车证使用卡片。","answer":"C","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"全年定期、通勤"},{"key":"B","text":"临时定期、通勤"},{"key":"C","text":"全年定期、临时定期"},{"key":"D","text":"全年定期、临时定期、通勤"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-36","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》第十条规定，定期通勤乘车证，有效期间为（ ）。","answer":"D","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"3个月"},{"key":"B","text":"6个月"},{"key":"C","text":"9个月"},{"key":"D","text":"一个历年"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-37","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》第十一条规定，铁路职工到其他单位驻勤，符合通勤条件的，可按规定使用（ ）乘车证。","answer":"B","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"定期通勤"},{"key":"B","text":"通勤"},{"key":"C","text":"硬席"},{"key":"D","text":"软席"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-38","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》第十三条规定， 铁路职工入一年以内短训班、进修班，符合通勤条件，可按规定使用（ ）乘车证。","answer":"B","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"定期通勤"},{"key":"B","text":"通勤"},{"key":"C","text":"硬席"},{"key":"D","text":"软席"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-39","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》规定，职工出差使用卧铺中途下车，不足夜间乘车6h或连续乘车（　　）的，列车长应按章核收已乘区间的卧铺票价。","answer":"C","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"8h"},{"key":"B","text":"10h"},{"key":"C","text":"12h"},{"key":"D","text":"14h"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-40","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》各种乘车证（全年、临时定期乘车证除外）每张只限填（　　）到站。","answer":"A","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一个"},{"key":"B","text":"二个"},{"key":"C","text":"三个"},{"key":"D","text":"四个"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-41","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》持用（）乘车证，除换乘外，中途下车无效。","answer":"A","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"软、硬席"},{"key":"B","text":"软席全年定期"},{"key":"C","text":"硬席全年定期"},{"key":"D","text":"硬席临时定期"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-42","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》持用公用乘车证符合使用卧铺的条件是:从（）之间,在车上过夜6小时以上的,准予免费使用卧铺。","answer":"D","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"21时至次日晨7时"},{"key":"B","text":"20时至次日晨6时"},{"key":"C","text":"21时至次日晨6时"},{"key":"D","text":"20时至次日晨7时"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-43","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》定期通勤乘车证一个月只限使用（　　），不能提前或移作下月使用。","answer":"A","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一次"},{"key":"B","text":"二次"},{"key":"C","text":"三次"},{"key":"D","text":"四次"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-44","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》（　　）使用乘车证，不能免费使用卧铺。","answer":"C","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"出入学校"},{"key":"B","text":"医疗护送人员"},{"key":"C","text":"学生实习"},{"key":"D","text":"医疗转院（含职工供养的直系亲属）"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-45","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》持用铁路定期乘车证，须有工作证等（）俱全。","answer":"C","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"两证"},{"key":"B","text":"四证"},{"key":"C","text":"三证"},{"key":"D","text":"五证"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-46","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》持用公用乘车证符合使用卧铺的条件是:以本人开始乘座本次列车开车时刻计算,连续乘车超过（ ）以上的,准予免费使用卧铺。","answer":"D","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"6小时"},{"key":"B","text":"8小时"},{"key":"C","text":"10小时"},{"key":"D","text":"12小时"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-47","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》定期通勤乘车证一个月限使用（）次。","answer":"A","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"2"},{"key":"C","text":"4"},{"key":"D","text":"10"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-48","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》规定，铁路乘车证分（ ）种。","answer":"B","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"7"},{"key":"B","text":"8"},{"key":"C","text":"9"},{"key":"D","text":"10"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-49","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》发现使用过期的跨局全年定期乘车证时，除按章补收票款外，还要自该乘车证有效期终了的次日起至发现日止按每日乘车（　　）km计算票价。","answer":"D","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"50"},{"key":"B","text":"300"},{"key":"C","text":"200"},{"key":"D","text":"100"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-50","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》第四十二条规定，定期通勤乘车证，按票面填写乘车区间，自有效月份起至发现违章月份止，按（ ）往返的里程计算。","answer":"D","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"每天一次"},{"key":"B","text":"每天两次"},{"key":"C","text":"每周一次"},{"key":"D","text":"每月一次"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-51","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》乘车证使用过程中发现的违章事项，当时处理不了的，站车应（），连同查扣的乘车证及有关证件报本铁路局财务部门。","answer":"C","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"发电报"},{"key":"B","text":"发通话记录"},{"key":"C","text":"编制客运记录"},{"key":"D","text":"汇报客调"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-52","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》第六条规定，不属于因公乘车的是（ ）。","answer":"C","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"出差"},{"key":"B","text":"驻勤"},{"key":"C","text":"旅游"},{"key":"D","text":"搬家"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-53","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》第七条规定，因工作需要短期内须在一定区段内连续往返乘车或一次出差到几个地点又不顺路的，可使用一定区段内的（ ）乘车证。","answer":"B","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"全年定期"},{"key":"B","text":"临时定期"},{"key":"C","text":"通勤"},{"key":"D","text":"就医"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-54","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》规定，临时定期乘车证一次出差到几条线又不顺路者，可按线填最远到站，但最多不能超过（）个到站。","answer":"C","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"2"},{"key":"C","text":"3"},{"key":"D","text":"5"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-55","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》第七条规定，凡因工作需要，必须经常在所管辖区段内铁路沿线往返乘车的铁路职工，可使用所管辖区段内的（ ）乘车证。","answer":"A","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"全年定期"},{"key":"B","text":"临时定期"},{"key":"C","text":"通勤"},{"key":"D","text":"硬席"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-56","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》第七条规定，因工作需要一次性的外出乘车，可使用（ ）乘车证，乘车区段及期间按实际需要填发，单程或往返一次有效，除转乘外，中途下车无效。","answer":"C","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"硬席全年定期"},{"key":"B","text":"软席全年定期"},{"key":"C","text":"软席、硬席"},{"key":"D","text":"硬席临时定期"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-57","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路乘车证管理办法》第八条规定，机车车辆在中途发生故障，机务段、车辆段检修工人去修理，应填发一次硬座乘车证，不能使用（ 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）起施行。","answer":"B","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"5/1/26"},{"key":"B","text":"6/1/26"},{"key":"C","text":"1/1/23"},{"key":"D","text":"9/1/24"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-124","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第六条，（  ）负责组织各岗位工作人员按规定做好违规乘车拒绝补票行为证据采集、信息录入、审核及相关证据资料保管等管理工作；及时做好旅客拒绝补票信息异议的复核，向12306客服中心反馈核查结果。","answer":"B","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"各铁路局集团公司"},{"key":"B","text":"客运站段"},{"key":"C","text":"各铁路局集团公司12306客服中心"},{"key":"D","text":"12306技术中心"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-125","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十条，站车工作人员发现旅客违规乘车且拒绝补票时，应告知依据     （  ）和铁路限制拒绝补票人员购买车票处置有关规定，将对其采取限制购票措施，现场采集并收集相关违规乘车行为证据。","answer":"A","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"《国铁集团铁路旅客运输规程》"},{"key":"B","text":"《铁路旅客运输规程》"},{"key":"C","text":"《中华人民共和国民法典》"},{"key":"D","text":"《中华人民共和国铁路法》"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-126","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十一条，旅客登录铁路12306网站购买车票或在车站售票窗口购买车票时，系统自动查询（  ）乘车记录，并对拒绝补票人员采取限制购票措施。","answer":"C","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十一条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"旅客"},{"key":"B","text":"乘车人"},{"key":"C","text":"购票人"},{"key":"D","text":"旅客或购票人"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-127","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定：铁路旅客人身伤害及携带品处理工作应遵循实事求是、依法依规、（ ）、以站保车的原则。","answer":"D","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"以人为本"},{"key":"B","text":"预防为主"},{"key":"C","text":"救助及时"},{"key":"D","text":"就近及时"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-128","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定：旅客列车或客运车站 (以下简称客运站车) 发生旅客人身伤害或突发急病时，站车工作人员应立即到现场查看旅客伤病情况，并迅速报告（  ）、客运值班员或值班站长组织救护，稳定旅客情绪，维护现场秩序。必要时可采取遮挡措施。","answer":"B","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"乘警长"},{"key":"B","text":"列车长"},{"key":"C","text":"检车长"},{"key":"D","text":"红十字救护员"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-129","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定： 列车因旅客伤病需交车站处理时，应移交前方县级及以上所在地车站或（  ）的停车站。需车站提前做好救护准备的，列车长应提前报告运行所在铁路局集团公司客运 (客服) 调度，由客运 (客服) 调度员通知车站。","answer":"B","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"三等以上车站"},{"key":"B","text":"当地具备公共医疗条件"},{"key":"C","text":"三级医院"},{"key":"D","text":"二等以上车站"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-130","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定： 旅客伤病情况严重需紧急停车处理或发生3人以上疑似食物中毒的，应报告（  ），接到报告后，客运(客服)调度员应当立即根据列车长提出的要求，通知有关车站及值班主任 (列车调度员)，需要停车处理的停车处理。","answer":"C","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"所属铁路局集团公司行车调度"},{"key":"B","text":"运行所在铁路局集团公司行车调度"},{"key":"C","text":"运行所在铁路局集团公司客运（客服）调度"},{"key":"D","text":"所属铁路局集团公司客运（客服）调度"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-131","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定：站车发生旅客人身伤害，需要保护现场时，应第一时间做好现场保护工作， 禁止与救援、调查无关的人员进入，\n必要时可请求（  ）协助。","answer":"D","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"安监部门"},{"key":"B","text":"公安部门"},{"key":"C","text":"民政部门"},{"key":"D","text":"地方人民政府"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-132","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》发生旅客人身伤害或突发急病时，列车长、客运值班员应及时组织现场调查ꎬ 全面搜集相关证据资料。站车工作人员要检查、记录旅客有效身份证件和旅客车票票号、发到站、车次、席位号等信息，收集不少于（  ）现场旅客的证言和伤病旅客的相关就医、自带药品、车站联系急救机构时间及现场实际环境等资料、物品。","answer":"B","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一名"},{"key":"B","text":"两名"},{"key":"C","text":"两份"},{"key":"D","text":"一份"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-133","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定：收集相关证言、证据时，可采取笔录、音视频、拍照等方式，形成（  ）的证据链，能够证明发生的过程和原因。","answer":"C","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"准确"},{"key":"B","text":"完成"},{"key":"C","text":"完整"},{"key":"D","text":"有效"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-134","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定：站车交接时，列车应编制（  ）和旅客携带物品清单一式两份，一份由列车自存， 一份连同旅客证明材料、相关证人或第三责任人和旅客物品等一并交车站客运人员。","answer":"A","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客运记录"},{"key":"B","text":"电报"},{"key":"C","text":"行包记录"},{"key":"D","text":"速报"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-135","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定：特殊情况来不及编制客运记录时，应\n在（  ）内将客运记录及有关材料补交下车站，列车监控视频和列车工作人员的音视频资料应在乘务交路完成，返回本段后 ３ 日内移交车站。","answer":"B","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"24小时"},{"key":"B","text":"3日"},{"key":"C","text":"5日"},{"key":"D","text":"10日"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-136","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定：客运记录应主要记录日期、车次、旅客姓名、有效身份证件号码、车票信息、 联系方式、伤病情况、受伤部位、铁路乘意险等，涉及第三人的应有第三人详细信息，因时间来不及记明前述内容时，可在客运记录中简要记明日期、车次、下交原因，并须在（）日内向处理单位补交有关材料。","answer":"D","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"10日"},{"key":"B","text":"7日"},{"key":"C","text":"5日"},{"key":"D","text":"3日"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-137","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定：发生旅客伤病时，站车单位应在事发后及时上报（   ）。其中因铁路交通事故导致旅客伤亡的、其他原因导致旅客重伤和死亡的，应立即上报，铁路局集团公司客运部要立即上报国铁集团客运部。","answer":"B","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"段生产综合指挥中心"},{"key":"B","text":"铁路局集团公司客运部"},{"key":"C","text":"国铁集团客运部"},{"key":"D","text":"车队（间）主管领导"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-138","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》旅客使用12306网站购票证件，通过现金方式购买的车票，可通过12306网站先行办理退票，自网上办理退票成功之日起（    ），凭旅客有效身份证件到车站指定窗口办理退款手续。","answer":"C","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第47条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"30日以内"},{"key":"B","text":"30日"},{"key":"C","text":"180日以内"},{"key":"D","text":"180日"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-139","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》在列车上发现时， 应当在下车前声明 ，由列车长开具（）交到站处理。","answer":"A","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第104条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客运记录"},{"key":"B","text":"电报"},{"key":"C","text":"文字凭证"},{"key":"D","text":"传真"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-140","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》旅客在车站发现携带品损失时，应当在离开车站前向   （ ）声明 。","answer":"B","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第104条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"始发站"},{"key":"B","text":"发生站"},{"key":"C","text":"票面发站"},{"key":"D","text":"票面到站"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-141","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》铁路运输企业与旅客因合同纠纷产生索赔或互相间要求办理退补费用的有效期为（    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）本人办理的，需出具购票时所使用的有效身份证件；代旅客办理的，需出具代办人的有效身份证件和旅客购票时所使用的有效身份证件。","answer":"A","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第48条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"旅客"},{"key":"B","text":"购票人"},{"key":"C","text":"乘车人"},{"key":"D","text":"购票人或乘车人"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-158","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》第十四条规定：车票最远发售至本次（），铁路运输企业另有规定的票种除外。","answer":"C","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第14条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"终点站"},{"key":"B","text":"前方站"},{"key":"C","text":"列车终到站"},{"key":"D","text":"三等以上车站"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-159","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》除需要乘坐旅客列车通勤上学的学生和铁路运输企业同意在旅途中监护的儿童外，未满（）的儿童应当随同成年人旅客旅行。","answer":"C","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第15条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"12周岁"},{"key":"B","text":"12"},{"key":"C","text":"14周岁"},{"key":"D","text":"14岁"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-160","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》规定，每一名持票成年人旅客可免费携带一名未满6周岁且不单独占用席位的儿童乘车，超过一名时，超过人数应当购买（），儿童年龄按（）计算。","answer":"A","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第15条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"儿童优惠票；乘车日期"},{"key":"B","text":"儿童票；乘车日期"},{"key":"C","text":"儿童优惠票；身份证"},{"key":"D","text":"儿童优惠票；购票日期"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-161","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》规定，未满（）的儿童应当随同成年人旅客旅行。","answer":"D","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第15条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"11周岁"},{"key":"B","text":"12周岁"},{"key":"C","text":"13周岁"},{"key":"D","text":"14周岁"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-162","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》规定，（）单独使用席位时应购买儿童优惠票。","answer":"C","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第15条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"年满6周岁的儿童"},{"key":"B","text":"随同成人乘车的儿童"},{"key":"C","text":"免费乘车的儿童"},{"key":"D","text":"未满14周岁的儿童"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-163","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》规定，儿童优惠票的（）应与同行成年人所持车票相同，到站不得远于成年人车票的到站。","answer":"D","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第15条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"乘车日期、 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)进行。","answer":"A","explanation":"《行规》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"两个站台面"},{"key":"B","text":"站台面"},{"key":"C","text":"一个站台面"},{"key":"D","text":"两个站台边"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-325","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《行规》各单位接到启用热备动车组的调度命令后，应立即通知本单位热备动车组值乘人员，迅速做好热备动车组出动前的各项准备工作，确保接令后在车站热备的动车组(   )具备车站发车条件。","answer":"A","explanation":"《行规》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"10min"},{"key":"B","text":"20min"},{"key":"C","text":"30min"},{"key":"D","text":"40min"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-326","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《行规》动车组列车空调失效超过(  )不能恢复但列车能够正常运行时，列车长可视车内温度和旅客舒适度通知司机向列车调度员提出在前方最近客运站停车的请求，列车调度员安排列车在前方最近客运站停车。","answer":"B","explanation":"《行规》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"10min"},{"key":"B","text":"20min"},{"key":"C","text":"30min"},{"key":"D","text":"40min"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-327","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《行规》动车组列车空调失效时应急处置规定防护网的安装需在列车停车状态下进行，安装位置为（  ）(非会车侧)车门处。","answer":"C","explanation":"《行规》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"运行方向右侧"},{"key":"B","text":"运行方向前侧"},{"key":"C","text":"运行方向左侧"},{"key":"D","text":"运行方向后侧"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-328","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《行规》列车恢复开行前或救援列车挂妥后，司机通知车辆乘务员，车辆乘务员立即组织乘务人员按照“(   )”的原则松开全列人力制动机。","answer":"A","explanation":"《行规》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"谁拧紧、谁松开"},{"key":"B","text":"谁拧紧、谁负责"},{"key":"C","text":"谁制动、谁松开"},{"key":"D","text":"谁缓解、谁松开"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-329","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《行规》制定特殊行车组织办法的规定旅客列车在桥梁上、隧道内停车时，除需疏散旅客外，旅客乘务组人员不得（  ），禁止列车乘务人员下车（必须按规定下车作业除外）。","answer":"B","explanation":"《行规》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"打开车窗"},{"key":"B","text":"打开车门"},{"key":"C","text":"组织乘降"},{"key":"D","text":"窜岗离岗"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-330","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《行规》动车组以外的旅客列车在区间被迫停车遇自动制动机失效等情况影响列车就地制动时，司机应通知车辆乘务员立即组织列车乘务人员拧紧全列车辆的人力制动机，以保证就地（   ）。","answer":"B","explanation":"《行规》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"松开"},{"key":"B","text":"制动"},{"key":"C","text":"缓解"},{"key":"D","text":"拧紧"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-331","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《行规》铁路职工发现危及行车和人身安全的情况时，应立即采取（  ）措施，并保证安全生产。","answer":"B","explanation":"《行规》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"停车"},{"key":"B","text":"有效安全"},{"key":"C","text":"制止"},{"key":"D","text":"紧急制动"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-332","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《行规》在中间站（含折返站）关门作业组织补充规定：动车组列车开车前，客运（值班）员得到车辆吸污作业完毕的汇报并确认客运作业完毕后通知列车长。列车长（重联时为运行方向前组列车长）接到相关作业完毕的通知后，按规定通知司机（随车机械师）关闭车门。其中动车组设有餐车专用上货门的，上货门由（    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）上水。入动车所作业的动车组在所内上水。","answer":"B","explanation":"《行细》第23条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"动车所"},{"key":"B","text":"给水站"},{"key":"C","text":"折返站"},{"key":"D","text":"中途站"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-338","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《行细》动车组列车在车站吸污作业完毕，作业人员确认吸污口各阀及盖板关闭后通知客运（值班）员，客运（值班）员通知（     ）。","answer":"A","explanation":"《行细》第24条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车长"},{"key":"B","text":"列车工作人员"},{"key":"C","text":"司机"},{"key":"D","text":"随车机械师"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-339","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《行细》办理客运业务的动车组（含动力集中动车组）列车因故（非站台长度原因）导致列车未完全停靠站台后，如动车组列车无法再次移动，司机应主动联系（     ），询问停靠站台车厢情况，并告知随车机械师开启相应车门，列车员组织引导旅客由停靠站台的车门乘降。","answer":"C","explanation":"《行细》第48条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车站值班员"},{"key":"B","text":"客运值班员"},{"key":"C","text":"列车长"},{"key":"D","text":"行车调度员"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-340","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《行细》办理客运业务的动车组以外的旅客列车因故导致未完全停靠站台后，列车无法再次移动时，车站、列车客运人员负责有序引导旅客由（    ）的车门乘降。","answer":"C","explanation":"《行细》第48条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"开启"},{"key":"B","text":"开启部分"},{"key":"C","text":"停靠站台"},{"key":"D","text":"停靠固定站台"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-341","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第十五条规定，禁止用人单位招用未满（  ）岁的未成年人，必须依照国家有关规定，履行审批手续，并保障其接受义务教育的权利。","answer":"A","explanation":"《中华人民共和国劳动法》第15条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"16"},{"key":"B","text":"10"},{"key":"C","text":"11"},{"key":"D","text":"12"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-342","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第二十条规定，劳动合同的期限分为（  ）和以完成一定的工作为期限。","answer":"A","explanation":"《中华人民共和国劳动法》第20条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"有固定期限、无固定期限"},{"key":"B","text":"有固定期限"},{"key":"C","text":"无固定期限"},{"key":"D","text":"临时期限"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-343","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第二十一条规定，劳动合同可以约定试用期。试用期最长不得超过（  ）个月。","answer":"A","explanation":"《中华人民共和国劳动法》第21条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"6"},{"key":"B","text":"10"},{"key":"C","text":"11"},{"key":"D","text":"12"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-344","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第二十三条规定，劳动合同期满或者当事人约定的劳动合同终止条件出现，劳动合同（  ）。","answer":"A","explanation":"《中华人民共和国劳动法》第23条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"即行终止"},{"key":"B","text":"可不终止"},{"key":"C","text":"自动延续"},{"key":"D","text":"协商后终止"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-345","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第二十六条规定，劳动者不能胜任工作，经过培训或者调整工作岗位，仍不能胜任工作的。用人单位可以解除劳动合同，但是应当提前（  ）日以书面形式通知劳动者本人。","answer":"A","explanation":"《中华人民共和国劳动法》第26条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"30"},{"key":"B","text":"100"},{"key":"C","text":"110"},{"key":"D","text":"120"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-346","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第二十七条规定，用人单位依据本条规定裁减人员，在（  ）个月内录用人员的，应当优先录用被裁减人员。","answer":"A","explanation":"《中华人民共和国劳动法》第27条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"6"},{"key":"B","text":"12"},{"key":"C","text":"16"},{"key":"D","text":"18"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-347","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第三十一条规定，劳动者解除劳动合同，应当提前三十日以（  ）形式通知用人单位。","answer":"A","explanation":"《中华人民共和国劳动法》第31条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"书面"},{"key":"B","text":"口头"},{"key":"C","text":"电话"},{"key":"D","text":"多种方式"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-348","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第三十六条规定，国家实行劳动者每日工作时间不超过8小时、平均每周工作时间不超过（  ）小时的工时制度。","answer":"A","explanation":"《中华人民共和国劳动法》第36条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"44"},{"key":"B","text":"56"},{"key":"C","text":"58"},{"key":"D","text":"60"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-349","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第三十六条规定，国家实行劳动者每日工作时间不超过（  ）小时、平均每周工作时间不超过44小时的工时制度。","answer":"A","explanation":"《中华人民共和国劳动法》第36条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"8"},{"key":"B","text":"10"},{"key":"C","text":"11"},{"key":"D","text":"12"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-350","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第三十八条规定，用人单位应当保证劳动者每周至少休息（  ）日。","answer":"A","explanation":"《中华人民共和国劳动法》第38条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"1.5"},{"key":"C","text":"2"},{"key":"D","text":"0.5"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-351","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第五十八条规定，国家对（  ）和未成年工实行特殊劳动保护。未成年工是指年满16周岁未满18周岁的劳动者。","answer":"A","explanation":"《中华人民共和国劳动法》第58条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"女职工"},{"key":"B","text":"职工"},{"key":"C","text":"男职工"},{"key":"D","text":"成人"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-352","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第五十八条规定，国家对女职工和未成年工实行特殊劳动保护。未成年工是指年满（  ）周岁未满18周岁的劳动者。","answer":"A","explanation":"《中华人民共和国劳动法》第58条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"16"},{"key":"B","text":"10"},{"key":"C","text":"11"},{"key":"D","text":"12"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-353","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国劳动法》第七条规定，（  ）代表和维护劳动者的合法权益，依法独立自主地开展活动。","answer":"A","explanation":"《中华人民共和国劳动法》第7条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"工会"},{"key":"B","text":"团体组织"},{"key":"C","text":"个人"},{"key":"D","text":"党员"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-354","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国铁路法》第十一条规定，（  ）合同是明确铁路运输企业与旅客、托运人之间权利义务关系的协议。","answer":"A","explanation":"《中华人民共和国铁路法》第11条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"铁路运输"},{"key":"B","text":"旅客运输"},{"key":"C","text":"行李运输"},{"key":"D","text":"包裹运输"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-355","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国铁路法》第十一条规定，（  ）票和货物运单是合同或者合同的组成部分。","answer":"A","explanation":"《中华人民共和国铁路法》第11条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"旅客车票、行李票、包裹"},{"key":"B","text":"行李"},{"key":"C","text":"行李票、包裹"},{"key":"D","text":"包裹"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-356","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国铁路法》第十二条规定，铁路运输企业应当保证旅客按车票载明的（  ）乘车，并到达目的站。","answer":"A","explanation":"《中华人民共和国铁路法》第12条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"日期、车次"},{"key":"B","text":"日期"},{"key":"C","text":"车次"},{"key":"D","text":"有效期"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-357","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国铁路法》第十三条规定，（  ）应当采取有效措施做好旅客运输服务工作，做到文明礼貌、热情周到，保持车站和车厢内的清洁卫生，提供饮用开水，做好列车上的饮食供应工作。","answer":"A","explanation":"《中华人民共和国铁路法》第13条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"铁路运输企业"},{"key":"B","text":"承运人"},{"key":"C","text":"客运人员"},{"key":"D","text":"乘务人员"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-358","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国铁路法》第十四条规定，旅客乘车应当持有效车票。对无票乘车或者持失效车票乘车的，应当补收票款，并按照规定（  ）；拒不交付的，铁路运输企业可以责令下车。","answer":"A","explanation":"《中华人民共和国铁路法》第14条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"加收票款"},{"key":"B","text":"核收手续费"},{"key":"C","text":"交站处理"},{"key":"D","text":"依法处理"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-359","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国铁路法》第十六条规定，铁路运输企业逾期（  ）日仍未将货物、包裹、行李交付收货人或者旅客的，托运人、收货人或者旅客有权按货物、包裹、行李灭失向铁路运输企业要求赔偿。","answer":"A","explanation":"《中华人民共和国铁路法》第16条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"30"},{"key":"B","text":"8"},{"key":"C","text":"5"},{"key":"D","text":"3"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-360","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国铁路法》中所称的国家铁路是指（  ）。","answer":"A","explanation":"《中华人民共和国铁路法》第2条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"由国务院铁路主管部门管理的铁路"},{"key":"B","text":"由地方人民政府管理的铁路"},{"key":"C","text":"由企业或者其他单位管理的铁路"},{"key":"D","text":"铁路专用线"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-361","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国铁路法》中所称的地方铁路是指（  ）。","answer":"A","explanation":"《中华人民共和国铁路法》第2条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"由地方人民政府管理的铁路"},{"key":"B","text":"由国务院铁路主管部门管理的铁路"},{"key":"C","text":"由企业或者其他单位管理的铁路"},{"key":"D","text":"与国家铁路或者其他铁路线路接轨的岔线"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-362","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国铁路法》第五条规定，铁路运输企业必须坚持（  ），切实改进路风，提高运输服务质量。","answer":"A","explanation":"《中华人民共和国铁路法》第5条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"社会主义经营方向和为人民服务的宗旨，改善经营管理"},{"key":"B","text":"社会主义经营方向和为人民服务的宗旨"},{"key":"C","text":"社会主义经营方向，改善经营管理"},{"key":"D","text":"社会主义经营方向"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-363","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国铁路法》第六条规定，公民有爱护铁路设施的义务。禁止（  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刀等日用刀具进站乘车。","answer":"A","explanation":"《国铁集团办公厅转发<国家铁路局、公安部关于公布<铁路旅客禁止、限制携带和托运物品目录>的公告的通知》（铁办客〔2022〕47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"不超过60毫米"},{"key":"B","text":"不超过70毫米"},{"key":"C","text":"不超过80毫米"},{"key":"D","text":"不超过120毫米"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-470","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《国铁集团办公厅转发<国家铁路局、公安部关于公布<铁路旅客禁止、限制携带和托运物品目录>的公告的通知》（铁办客〔2022〕47号）规定，旅客可以携带包装密封完好、标志清晰且酒精体积百分含量大于或者等于24%、小于或者等于70%且累计不超过（   ）毫升的酒类饮品进站乘车。","answer":"C","explanation":"《国铁集团办公厅转发<国家铁路局、公安部关于公布<铁路旅客禁止、限制携带和托运物品目录>的公告的通知》（铁办客〔2022〕47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"5000"},{"key":"B","text":"6000"},{"key":"C","text":"3000"},{"key":"D","text":"4000"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-471","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《国铁集团办公厅转发<国家铁路局、公安部关于公布<铁路旅客禁止、限制携带和托运物品目录>的公告的通知》（铁办客〔2022〕47号）规定，旅客可以携带标志清晰的充电宝、锂电池进站乘车（含有锂电池的电动轮椅除外）,单块充电宝、锂电池额定能量不超过（  ）Wh。","answer":"A","explanation":"《国铁集团办公厅转发<国家铁路局、公安部关于公布<铁路旅客禁止、限制携带和托运物品目录>的公告的通知》（铁办客〔2022〕47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"100"},{"key":"B","text":"50"},{"key":"C","text":"150"},{"key":"D","text":"200"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-472","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"铁路旅客禁止托运和随身携带的物品包含有（  ）类。","answer":"D","explanation":"《国铁集团办公厅转发<国家铁路局、公安部关于公布<铁路旅客禁止、限制携带和托运物品目录>的公告的通知》（铁办客〔2022〕47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"五"},{"key":"B","text":"八"},{"key":"C","text":"九"},{"key":"D","text":"十"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-473","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"不超过（  ）毫升的防身喷雾剂可以办理铁路托运。","answer":"A","explanation":"《国铁集团办公厅转发<国家铁路局、公安部关于公布<铁路旅客禁止、限制携带和托运物品目录>的公告的通知》（铁办客〔2022〕47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"50"},{"key":"B","text":"150"},{"key":"C","text":"600"},{"key":"D","text":"3000"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-474","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"包装密封完好、标志清晰且酒精体积百分含量（  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）毫升乘坐火车。","answer":"B","explanation":"《国铁集团办公厅转发<国家铁路局、公安部关于公布<铁路旅客禁止、限制携带和托运物品目录>的公告的通知》（铁办客〔2022〕47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"20"},{"key":"B","text":"50"},{"key":"C","text":"100"},{"key":"D","text":"150"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-477","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"铁路旅客携带冷烫精、染发剂、摩丝、发胶、杀虫剂、空气清新剂等自喷压力容器，单体溶器容积不超过（）毫升，每种限带（）件，累计不超过（）毫升。","answer":"A","explanation":"《国铁集团办公厅转发<国家铁路局、公安部关于公布<铁路旅客禁止、限制携带和托运物品目录>的公告的通知》（铁办客〔2022〕47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"150,1,600"},{"key":"B","text":"50,1，600"},{"key":"C","text":"150,2,600"},{"key":"D","text":"100,1,600"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-478","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"日用刀具如水果刀、见到、裁纸刀等，刀刃长度超过（），乘坐火车时禁止随身携带，但可以办理托运。","answer":"A","explanation":"《国铁集团办公厅转发<国家铁路局、公安部关于公布<铁路旅客禁止、限制携带和托运物品目录>的公告的通知》（铁办客〔2022〕47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"60毫米"},{"key":"B","text":"60厘米"},{"key":"C","text":"50毫米"},{"key":"D","text":"50厘米"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-479","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"铁路旅客可携带不超过（  ）个普通打火机乘车。","answer":"B","explanation":"《国铁集团办公厅转发<国家铁路局、公安部关于公布<铁路旅客禁止、限制携带和托运物品目录>的公告的通知》（铁办客〔2022〕47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"2"},{"key":"C","text":"5"},{"key":"D","text":"10"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-480","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《国铁集团客运部关于12306网站新增业务办理事项的通知》（客营电〔2021〕15号）规定遇特殊情况列车无法正常运行至终点站，旅客线上办理电子客票折返退差（退票）时(  )手续费。","answer":"D","explanation":"《国铁集团客运部关于12306网站新增业务办理事项的通知》（客营电〔2021〕15号","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1元"},{"key":"B","text":"2元"},{"key":"C","text":"5元"},{"key":"D","text":"免收"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-481","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《国铁集团客运部关于12306网站新增业务办理事项的通知》（客营电〔2021〕15号）规定遇特殊情况列车无法正常运行至终点站，旅客线上办理电子客票折返退差（退票），办理时间为(  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）车站。","answer":"C","explanation":"《关于加强铁路站车上城市生活无着的流浪乞讨人员救助管理工作的通知》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"前方停车站"},{"key":"B","text":"旅客车票到站"},{"key":"C","text":"三等以上车站"},{"key":"D","text":"县市所在地车站"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-514","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"旅客运输中发生旅客轻伤且旅客同意现场调解、责任明确的，可由（  ）会同铁路派出所，发生单位，旅客，第三人或其代理人等共同处理。","answer":"B","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"受轻伤的旅客"},{"key":"B","text":"处理站（段）"},{"key":"C","text":"处理铁路局集团公司"},{"key":"D","text":"列车长"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-515","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"旅客人身伤害及携带品损失可能涉及设备设施、列车运行等原因的相关管理单位在接到要求后（  ）日内提交有关证据材料。","answer":"B","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"3"},{"key":"B","text":"5"},{"key":"C","text":"30"},{"key":"D","text":"60"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-516","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"发生旅客人身伤害及携带品损失确定运输企业责任后，应当及时出具（  ），交善后处理工作组。","answer":"B","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"责任通知书"},{"key":"B","text":"铁路旅客人身伤害及携带品损失定责通知书"},{"key":"C","text":"客运记录"},{"key":"D","text":"铁路传真电报"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-517","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"站段处理旅客人身伤害的工作人员应当持有（  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重大过失造成的，铁路运输企业不承担赔偿责任。","answer":"B","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第98条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"乘车期间"},{"key":"B","text":"铁路运送期间"},{"key":"C","text":"铁路旅客运输合同"},{"key":"D","text":"铁路承运期间"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-524","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》规定，在铁路运送期间因(  )原因造成旅客人身损害的，由第三人承担赔偿责任。","answer":"A","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第98条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"第三人"},{"key":"B","text":"第一人"},{"key":"C","text":"承运人"},{"key":"D","text":"列车员"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-525","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》规定，铁路运输企业有过错的，应当在能够防止或者制止损害的范围内承担相应的补充赔偿责任。铁路运输企业承担补充赔偿责任后，有权向（）追偿。","answer":"A","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第98条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"第三人"},{"key":"B","text":"处理站"},{"key":"C","text":"发生站"},{"key":"D","text":"第一人"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-526","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"铁路运输企业按照“站停（  ）内实现全列辆辆满水”的要求，核定客车给水人员定员。","answer":"B","explanation":"《旅客列车给水工作管理办法》第4条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"6分钟"},{"key":"B","text":"8分钟"},{"key":"C","text":"10分钟"},{"key":"D","text":"12分钟"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-527","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"客车给水站按照列车运行（  ）小时或距离200~300公里的原则确定，给水站由总公司公布。","answer":"D","explanation":"《旅客列车给水工作管理办法》第15条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"2~3"},{"key":"B","text":"3~4"},{"key":"C","text":"4~5"},{"key":"D","text":"5~6"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-528","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"客车给水站按照列车运行5~6小时或距离（  ）公里的原则确定，给水站由总公司公布。","answer":"B","explanation":"《旅客列车给水工作管理办法》第15条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"100~200"},{"key":"B","text":"200~300"},{"key":"C","text":"300~400"},{"key":"D","text":"400~500"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-529","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中国铁路总公司关于印发〈旅客列车给水工作管理办法〉的通知》中客车给水站按照列车运行(    )小时或距离(  )公里的原则确定，给水站由总公司公布。","answer":"C","explanation":"《旅客列车给水工作管理办法》第15条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"3~4，100~200"},{"key":"B","text":"4~5，100~200"},{"key":"C","text":"5~6，200~300"},{"key":"D","text":"6~7，300~400"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-530","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中国铁路总公司关于印发〈旅客列车给水工作管理办法〉的通知》中动车组列车给水原则：单程运行时间在(   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）安全检查。","answer":"D","explanation":"《关于印发《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》的通知》（铁总办运2015-60号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"不能接受"},{"key":"B","text":"自愿选择"},{"key":"C","text":"可不用"},{"key":"D","text":"接受"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-537","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"导盲犬，是指经过特殊训练并取得（   ）（载有导盲犬使用者信息，盖有公安部门或残疾人联合会公章，或带有国际导盲犬联盟标识“IGDF”），用于辅助视力残疾人工作、生活的服务犬。","answer":"A","explanation":"《关于印发《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》的通知》（铁总办运2015-60号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"导盲犬工作证"},{"key":"B","text":"犬类工作证"},{"key":"C","text":"导盲工作证"},{"key":"D","text":"特种工作证"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-538","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《关于印发《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》的通知》中导盲犬，是指经过特殊训练并取得导盲犬工作证（载有导盲犬使用者信息，盖有公安部门或残疾人联合会公章，或带有国际导盲犬联盟标识“（   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）负责照看导盲犬及照顾导盲犬吃、喝、排泄。","answer":"C","explanation":"《关于印发《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》的通知》（铁总办运2015-60号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"公安人员"},{"key":"B","text":"铁路客运人员"},{"key":"C","text":"旅客或同行成年人"},{"key":"D","text":"同行人"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-541","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"为保障旅客出行安全，有下列情形（  ）的，需要与具备照看导盲犬能力的成年人同行。","answer":"D","explanation":"《关于印发《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》的通知》（铁总办运2015-60号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"购买联程票"},{"key":"B","text":"两趟列车接续时间2小时以内"},{"key":"C","text":"全程旅行时间超过12小时"},{"key":"D","text":"以上三个同时具备"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-542","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"旅客投诉处理应遵循“首诉负责、统一受理、依法合规、（  ）、客观公正、注重时效”的原则。","answer":"C","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客户至上"},{"key":"B","text":"专业负责"},{"key":"C","text":"专业管理"},{"key":"D","text":"专业监督"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-543","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"客服中心接到旅客投诉后应及时流转，原则上受理的信件投诉、社会监督机构、上级单位及政府部门转来的投诉流转时间不应超过（  ）小时，其他渠道的投诉不应超过（  ）小时。","answer":"A","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"24、12"},{"key":"B","text":"48、24"},{"key":"C","text":"32、24"},{"key":"D","text":"48、72"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-544","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"客服中心接到旅客投诉后应及时流转，但可能构成客运安全红线、严重及以上服务质量问题，或可能引起严重负面影响或群体事件的，应及时报告（  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）小时。","answer":"B","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"3"},{"key":"B","text":"6"},{"key":"C","text":"12"},{"key":"D","text":"24"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-547","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"涉诉客运站段和与旅客运输相关单位应指定部门（  ）负责投诉问题的调查处理。","answer":"C","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"全天不间断"},{"key":"B","text":"12小时"},{"key":"C","text":"24小时"},{"key":"D","text":"48小时"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-548","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"与旅客电话沟通时，应使用具有（  ）专用电话，原则上不得由涉诉人与旅客直接联系沟通处理。","answer":"A","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"录音功能的"},{"key":"B","text":"外放功能的"},{"key":"C","text":"插卡录音功能的"},{"key":"D","text":"来电显示功能的"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-549","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"涉及动车组列车商务座和普速列车高级软卧旅客的调查处理结果原则上应在（  ）小时内，其他调查处理结果应在（  ）小时内反馈本铁路运输企业客服中心。","answer":"D","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"24、12"},{"key":"B","text":"48、24"},{"key":"C","text":"32、24"},{"key":"D","text":"48、72"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-550","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"客服中心应在收到涉诉单位回复结果24小时内向旅客进行回访，回访率不应低于全部投诉的（  ）。","answer":"B","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"0.5"},{"key":"B","text":"0.6"},{"key":"C","text":"0.7"},{"key":"D","text":"0.8"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-551","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"受理投诉的所有记录及有关 资料需保存完整，建档、归档并保存不少于（  ），以备查阅。","answer":"A","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一年"},{"key":"B","text":"三年"},{"key":"C","text":"五年"},{"key":"D","text":"长久"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-552","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》中规定通过（）购票时，可以使用的有效身份证件包括: 中华人民共和国居民身份证 ( 含中华人民共和国临时居民身份证) ，中华人民共和国护照， 中华人民共和国港澳居民居住证，中华人民共和国台湾居民居住证， 港澳居民来往内地通行证，台湾居民来往大陆通行证，外国人永久居留身份证，外国人护照。","answer":"A","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第11条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"12306网站、 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国家综合性消防救援队伍残疾人员证的人员凭证可以购买优待票。","answer":"A","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第17条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"中华人民共和国残疾军人证"},{"key":"B","text":"残疾人证"},{"key":"C","text":"军士证"},{"key":"D","text":"警士证"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-554","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》中规定在无人售票的乘降所上车的人员，可在（）。","answer":"A","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第18条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车内购票"},{"key":"B","text":"列车内购票并收取手续费"},{"key":"C","text":"代收点购票"},{"key":"D","text":"自助售票机购票"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-555","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》规定，旅客应当按有效车票载明的日期、 时间、 车次、 车厢号、 席位号和（）乘车。","answer":"B","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第25条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"座别"},{"key":"B","text":"席别"},{"key":"C","text":"铺别"},{"key":"D","text":"铺位号"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-556","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》规定，旅客可办理一次改签，在铁路运输企业有运输能力的前提下，按下列规定办理：开车前 （）， 可免费改签预售期内的列车。","answer":"D","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第28条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"12小时以上"},{"key":"B","text":"24小时以上"},{"key":"C","text":"48小时以下"},{"key":"D","text":"48小时以上"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-557","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》规定，旅客可办理一次改签，在铁路运输企业有运输能力的前提下，按下列规定办理：开车前（），可免费改签车票载明的乘车日期以前的列车。","answer":"D","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第28条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"不足12小时"},{"key":"B","text":"不足24小时"},{"key":"C","text":"不足36小时"},{"key":"D","text":"不足48小时"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-558","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客运输规程》规定，旅客可办理一次改签，在铁路运输企业有运输能力的前提下，按下列规定办理：开车后，在（）， 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），托盘上放托盘垫纸。","answer":"C","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一客一换"},{"key":"B","text":"一客一清"},{"key":"C","text":"一客一餐一托盘"},{"key":"D","text":"一餐一托盘"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-625","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》中，收取垃圾和不用的服务用品时，观光区内商务座应使用（  ）收回。","answer":"D","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"垃圾袋"},{"key":"B","text":"清洁袋"},{"key":"C","text":"垃圾小推车"},{"key":"D","text":"托盘"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-626","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》中，到站信息通告应在旅客到站前（  ）预先告知下车旅客。","answer":"B","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"3分钟"},{"key":"B","text":"5分钟"},{"key":"C","text":"10分钟"},{"key":"D","text":"15分钟"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-627","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》中，给商务座旅客送餐时应使用托盘、垫纸，（  ）应置于托盘左上侧。","answer":"D","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"餐具"},{"key":"B","text":"餐巾纸"},{"key":"C","text":"牙签"},{"key":"D","text":"速溶汤"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-628","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》中，商务座正餐（午、晚餐）以（  ）为主。","answer":"B","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"热链"},{"key":"B","text":"冷链"},{"key":"C","text":"常温链"},{"key":"D","text":"网络订餐"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-629","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》中，始发站立岗迎客时，站立在（  ）面向门口。","answer":"A","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车厢内"},{"key":"B","text":"车厢外"},{"key":"C","text":"车厢内部"},{"key":"D","text":"车厢外部"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-630","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）规定动车组商务座服务人员应从事动车组列车客运乘务工作不少于(  )年。","answer":"A","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"2"},{"key":"C","text":"3"},{"key":"D","text":"4"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-631","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）规定动车组商务座防寒毯单条整齐叠放，CR（CRH）标识直观可见，使用年限(  )年，一客一换，遇明显污迹的，应即刻换洗。","answer":"B","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）附件2","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"2"},{"key":"C","text":"3"},{"key":"D","text":"4"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-632","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）规定动车组列车商务座车应配备专职人员，商务、特、一等座小食品按(   )调整。","answer":"B","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）附件2","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"年度"},{"key":"B","text":"季度"},{"key":"C","text":"半年度"},{"key":"D","text":"月度"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-633","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）规定动车组列车商务座靠垫应根据(  )配备，但考虑可能发生途中污染，应适当增配靠垫或靠垫套。","answer":"A","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）附件2","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车定员"},{"key":"B","text":"客流情况"},{"key":"C","text":"列车停站频次"},{"key":"D","text":"一客一换要求"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-634","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）规定，列车服务备品使用（   ）标识。","answer":"C","explanation":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"和谐号CR"},{"key":"B","text":"和谐号CRH"},{"key":"C","text":"复兴号CR"},{"key":"D","text":"复兴号CRH"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-635","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）规定，列车按《时速160公里动力集中动车组运营维修暂行管理办法》规定由（ ）进行集控开关门操作。（在非本次列车图定办客站的低站台除外）","answer":"D","explanation":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车员手动"},{"key":"B","text":"列车长"},{"key":"C","text":"随车机械师"},{"key":"D","text":"司机"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-636","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"动车组列车网上订餐考虑到列车上人员配备情况,初期每个配餐站,短编列车订餐总数不超过（  ）,长编或重联列车不超过（  ）份,供餐限量视运作情况逐步调整,暂在G、D字头动车组列车试行。","answer":"C","explanation":"《关于实施动车组列车互联网订餐工作的通知》（铁总运〔2017〕147号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"40；80"},{"key":"B","text":"50；80"},{"key":"C","text":"50；100"},{"key":"D","text":"60；120"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-637","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"动车组列车无座订餐人（旅客）应在票面标记的车厢号,等候列车派发人员送餐或联系餐车服务人员,凭（  ）领取餐食。","answer":"B","explanation":"《关于实施动车组列车互联网订餐工作的通知》（铁总运〔2017〕147号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"手机号码"},{"key":"B","text":"订单手机号码后5位"},{"key":"C","text":"订单手机号码后6位"},{"key":"D","text":"订单手机号码后4位"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-638","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"动车组列车列车长通知司机关闭车门，列车长呼叫后，应注意监听司机的应答。呼叫（  ）秒后未得到司机应答时，应再次呼叫。","answer":"B","explanation":"《动车组列车关闭车门作业联系用语规定》（铁运〔2020〕120号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"3"},{"key":"B","text":"5"},{"key":"C","text":"6"},{"key":"D","text":"10"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-639","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》共计(  )编，八个部分，加附则共84章，计1260条，共10万余字。","answer":"A","explanation":"《中华人民共和国民法典》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"七"},{"key":"B","text":"八"},{"key":"C","text":"九"},{"key":"D","text":"十"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-640","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第十条 处理民事纠纷，应当依照法律；法律没有规定的，可以适用（  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)以上的未成年人为限制民事行为能力人，实施民事法律行为由其法定代理人代理或者经其法定代理人同意、追认；但是，可以独立实施纯获利益的民事法律行为或者与其年龄、智力相适应的民事法律行为。","answer":"C","explanation":"《中华人民共和国民法典》第十九条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"十周岁"},{"key":"B","text":"七周岁"},{"key":"C","text":"八周岁"},{"key":"D","text":"十二周岁"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-645","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第二十条　不满八周岁的（   ）为无民事行为能力人，由其法定代理人代理实施民事法律行为。","answer":"D","explanation":"《中华人民共和国民法典》第二十条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"青少年"},{"key":"B","text":"儿童"},{"key":"C","text":"自然人"},{"key":"D","text":"未成年人"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-646","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第二十一条（  ）为无民事行为能力人，由其法定代理人代理实施民事法律行为。","answer":"C","explanation":"《中华人民共和国民法典》第二十一条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"未满十四周岁"},{"key":"B","text":"未满十二周岁"},{"key":"C","text":"不能辨认自己行为的成年人"},{"key":"D","text":"未满十八周岁"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-647","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第二十三条　无民事行为能力人、限制民事行为能力人的监护人是其（  ）。","answer":"B","explanation":"《中华人民共和国民法典》第二十三条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"抚养人"},{"key":"B","text":"法定代理人"},{"key":"C","text":"亲属"},{"key":"D","text":"法定代表人"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-648","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第五十七条（  ）是具有民事权利能力和民事行为能力，依法独立享有民事权利和承担民事义务的组织。","answer":"B","explanation":"《中华人民共和国民法典》第五十七条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"人民"},{"key":"B","text":"法人"},{"key":"C","text":"自然人"},{"key":"D","text":"公民"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-649","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第一百零九条（  ）的人身自由、人格尊严受法律保护。","answer":"A","explanation":"《中华人民共和国民法典》第一百零九条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"自然人"},{"key":"B","text":"公民"},{"key":"C","text":"法人"},{"key":"D","text":"社会组织"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-650","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第一百一十一条（  ）的个人信息受法律保护。","answer":"A","explanation":"《中华人民共和国民法典》第一百一十一条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"自然人"},{"key":"B","text":"公民"},{"key":"C","text":"法人"},{"key":"D","text":"社会组织"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-651","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第一百二十条   民事权益受到侵害的，被侵权人有权请求侵权人承担（  ）责任。","answer":"D","explanation":"《中华人民共和国民法典》第一百二十条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"违约"},{"key":"B","text":"法律"},{"key":"C","text":"赔偿"},{"key":"D","text":"侵权"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-652","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第一百八十四条  因自愿实施紧急救助行为造成受助人损害的，救助人不承担（  ）责任。","answer":"C","explanation":"《中华人民共和国民法典》第一百八十四条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"法律"},{"key":"B","text":"赔偿"},{"key":"C","text":"民事"},{"key":"D","text":"侵权"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-653","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第五百零二条  依法成立的合同，自（  ）时生效，但是法律另有规定或者当事人另有约定的除外。","answer":"A","explanation":"《中华人民共和国民法典》第五百零二条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"成立"},{"key":"B","text":"拟定"},{"key":"C","text":"签认"},{"key":"D","text":"签订"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-654","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第八百零九条 （  ）是承运人将旅客或者货物从起运地点运输到约定地点,旅客、托运人或者收货人支付票款或者运输费用的合同。","answer":"B","explanation":"《中华人民共和国民法典》第八百零九条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"承运合同"},{"key":"B","text":"运输合同"},{"key":"C","text":"客运合同"},{"key":"D","text":"铁路运输合同"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-655","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第八百一十四条（  ）自承运人向旅客出具客票时成立,但是当事人另有约定或者另有交易习惯的除外。","answer":"C","explanation":"《中华人民共和国民法典》第八百一十四条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"承运合同"},{"key":"B","text":"运输合同"},{"key":"C","text":"客运合同"},{"key":"D","text":"铁路运输合同"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-656","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第八百一十五条　承运人可以按照规定加收票款;旅客不支付票款的,承运人可以(  )。","answer":"D","explanation":"《中华人民共和国民法典》第八百一十五条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"终止运输"},{"key":"B","text":"单方面违约"},{"key":"C","text":"拒绝承运"},{"key":"D","text":"拒绝运输"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-657","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》 第八百一十五条 实名制客运合同的旅客丢失（  ）的,可以请求承运人挂失补办,承运人不得再次收取票款和其他不合理费用。","answer":"C","explanation":"《中华人民共和国民法典》 第八百一十五条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"有效购票证件"},{"key":"B","text":"报销凭证"},{"key":"C","text":"客票"},{"key":"D","text":"纸质车票"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-658","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第八百一十七条　旅客随身携带行李应当符合约定的限量和品类要求;超过限量或者违反品类要求携带行李的,应当办理（  ）。","answer":"A","explanation":"《中华人民共和国民法典》第八百一十七条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"托运手续"},{"key":"B","text":"寄递业务"},{"key":"C","text":"改签手续"},{"key":"D","text":"取消业务"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-659","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第八百一十八条　旅客不得随身携带或者在行李中夹带易燃、易爆、有毒、(  )、有放射性以及可能危及运输工具上人身和财产安全的危险物品或者违禁物品。","answer":"D","explanation":"《中华人民共和国民法典》第八百一十八条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"有刺激性"},{"key":"B","text":"有异味"},{"key":"C","text":"有恶臭"},{"key":"D","text":"有腐蚀性"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-660","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第八百二十一条　承运人擅自降低(    )的,应当根据旅客的请求退票或者减收票款;提高()的,不得加收票款。","answer":"D","explanation":"《中华人民共和国民法典》第八百二十一条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"服务水平"},{"key":"B","text":"业务水平"},{"key":"C","text":"业务标准"},{"key":"D","text":"服务标准"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-661","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第八百二十四条　在运输过程中旅客随身携带物品（  ）、灭失,承运人有过错的,应当承担赔偿责任。","answer":"D","explanation":"《中华人民共和国民法典》第八百二十四条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"丢失"},{"key":"B","text":"损坏"},{"key":"C","text":"毁坏"},{"key":"D","text":"毁损"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-662","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第一百八十八条　向人民法院请求保护民事权利的诉讼时效期间为(  )。法律另有规定的，依照其规定。","answer":"C","explanation":"《中华人民共和国民法典》第一百八十八条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一年"},{"key":"B","text":"二年"},{"key":"C","text":"三年"},{"key":"D","text":"五年"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-663","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第二百条　民法所称的期间按照(   )计算。","answer":"A","explanation":"《中华人民共和国民法典》第二百条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"公历年、月、日、小时"},{"key":"B","text":"公历年、月、日、"},{"key":"C","text":"公历年、月、日、小时、分钟、"},{"key":"D","text":"公历年、月、日、小时、分钟、秒"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-664","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《中华人民共和国民法典》第三百一十八条　遗失物自发布招领公告之日起（  ）无人认领的，归国家所有。","answer":"B","explanation":"《中华人民共和国民法典》第三百一十八条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"两年内"},{"key":"B","text":"一年内"},{"key":"C","text":"90日内"},{"key":"D","text":"180日内"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-665","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"乘警工作席,原在动车组列车紧邻操纵端司机室为值乘乘警预留的（  ）座席 (不含商务座、优选一等座，同时非操纵端不预留)保持不变。","answer":"D","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"A"},{"key":"B","text":"B"},{"key":"C","text":"D"},{"key":"D","text":"F"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-666","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"乘警工作席,动车组列车重联运行时，除列车运行前列预留外，同时在列车运行后列尾部预留紧邻非操纵端司机室的F座席 (不含商务座、优选（  ）)。","answer":"A","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一等座"},{"key":"B","text":"二等座"},{"key":"C","text":"特等座"},{"key":"D","text":"商务座"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-667","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"对于单程包车的旅游团体，二等座、一等座、特等座 票价按标记定员计算并核收，商务座票价按标记定员计算并可 最低实行（  ）优惠。","answer":"A","explanation":"中国铁路总公司关于明确动车组旅游列车票价收费标准的通知","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"6折"},{"key":"B","text":"7折"},{"key":"C","text":"8折"},{"key":"D","text":"9折"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-668","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"对于往返包车的旅游团体，二等座、一等座、特等座 票价按标记定员计算并可最低实行（  ）优惠，商务座票价按标 记定员计算并可最低实行6折优惠。","answer":"D","explanation":"中国铁路总公司关于明确动车组旅游列车票价收费标准的通知","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"6折"},{"key":"B","text":"7折"},{"key":"C","text":"8折"},{"key":"D","text":"9折"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-669","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"动车组列车公布票价应统筹考虑建设投资和运营成本、市场供求状况、竞争比价关系等因素确定。每年调整公布票价原则上不得超过(   )次。","answer":"B","explanation":"中国铁路总公司动车组列车票价管理办法（试行）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"2"},{"key":"C","text":"3"},{"key":"D","text":"4"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-670","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《关于规范和加强铁路客运站车厕所管理的指导意见》(铁总客[2018]11号)规定，旅客列车厕所分别由客运段段长担任列车厕所\"卫生总所长\"，客运段车队队长担任本车队列车厕所（  ）。","answer":"B","explanation":"《关于规范和加强铁路客运站车厕所管理的指导意见》(铁总客[2018]11号)","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"\"卫生总所长\""},{"key":"B","text":"\"卫生所长\""},{"key":"C","text":"\"卫生总队长\""},{"key":"D","text":"\"总所长\""}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-671","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《关于加强和规范客运站车音视频记录仪管理的通知》（铁总客函[2018]279号）规定旅客列车音视频记录仪的配备范围，应优先为列车长、列车值班员、（ ）、列车行李员配备。","answer":"C","explanation":"《关于加强和规范客运站车音视频记录仪管理的通知》（铁总客函[2018]279号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车员"},{"key":"B","text":"安全员"},{"key":"C","text":"列车安全员"},{"key":"D","text":"专项服务人员"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-672","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《关于加强和规范客运站车音视频记录仪管理的通知》（铁总客函[2018]279号）规定，动车组（ ）和车站贵宾室专职服务人员不宜佩戴音视频记录仪。","answer":"B","explanation":"《关于加强和规范客运站车音视频记录仪管理的通知》（铁总客函[2018]279号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"特等座"},{"key":"B","text":"商务座"},{"key":"C","text":"一等座"},{"key":"D","text":"二等座"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-673","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客车票实名制管理办法》铁路运输企业应当结合车票实名制管理实际，针对客流高峰、设备系统故障等特殊情况制定有效的（  ）或者应急处置措施，定期实施应急演练。","answer":"D","explanation":"《铁路旅客车票实名制管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"法律法规"},{"key":"B","text":"规章制度"},{"key":"C","text":"管理办法"},{"key":"D","text":"应急预案"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-674","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客车票实名制管理办法》铁路运输企业应当根据旅客（  )确定车站实名查验通道的开放数量。车站应当设有人工实名查验通道，为老年人、证件无法自动识读、需要使用无障碍通道和其他需要帮助的旅客提供必要的服务。","answer":"B","explanation":"《铁路旅客车票实名制管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"中转"},{"key":"B","text":"发送量"},{"key":"C","text":"客流量"},{"key":"D","text":"客流流向"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-675","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客车票实名制管理办法》铁路运输企业应当采取有效措施，确保经车票实名查验的旅客与未经车票实名查验的旅客（  ）。","answer":"C","explanation":"《铁路旅客车票实名制管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"分区候车"},{"key":"B","text":"物理隔离"},{"key":"C","text":"分区隔离"},{"key":"D","text":"隔离栏杆"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-676","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客车票实名制管理办法》 对已经在车站查验车票、身份信息的旅客，铁路运输企业可以在（  ）上进行必要的实名查验。","answer":"A","explanation":"《铁路旅客车票实名制管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"旅客列车"},{"key":"B","text":"乘降所"},{"key":"C","text":"检票口"},{"key":"D","text":"出站口"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-677","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"大编组或重联动车组停靠时，采用（  ）标识指示车厢停靠位置。","answer":"A","explanation":"中国铁路总公司运输局关于重新确定动车组车厢地面标识的通知","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"橘黄底黑字"},{"key":"B","text":"蓝底白字"},{"key":"C","text":"绿底黑字"},{"key":"D","text":"紫底白字"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-678","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"短编组动车组停靠时，采用（  ）标识指示车厢停靠位置。","answer":"B","explanation":"中国铁路总公司运输局关于重新确定动车组车厢地面标识的通知","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"橘黄底黑字"},{"key":"B","text":"蓝底白字"},{"key":"C","text":"绿底黑字"},{"key":"D","text":"紫底白字"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-679","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"若站内有反编组动车组运行时，可增加（  ）标识指示大编组或重联动车组车厢停靠位置。","answer":"C","explanation":"中国铁路总公司运输局关于重新确定动车组车厢地面标识的通知","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"橘黄底黑字"},{"key":"B","text":"蓝底白字"},{"key":"C","text":"绿底黑字"},{"key":"D","text":"紫底白字"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-680","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"若站内有反编组动车组运行时，可增加（  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）处。","answer":"B","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"2"},{"key":"C","text":"3"},{"key":"D","text":"4"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-685","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《国铁集团铁路客车停留存放消防安全管理办法》第二十三条  铁路局集团公司应制定《停留存放客车火灾事故应急预案》，预案演练每（  ）不少于1次。","answer":"C","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"月"},{"key":"B","text":"季度"},{"key":"C","text":"半年"},{"key":"D","text":"年"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-686","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《国铁集团铁路客车停留存放消防安全管理办法》第二十一条  消防点不应少于2处，每处配备35kg推车式ABC干粉和35L水型灭火器各（  ）具、4kg手提式ABC干粉和6L水基型灭火器各（  ）具，消防过滤式自救呼吸器（  ）具，消防斧2把，消防梯2个。","answer":"A","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"5；10；5"},{"key":"B","text":"10；5；5"},{"key":"C","text":"5；5；10"},{"key":"D","text":"5；10；10"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-687","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《国铁集团动车组旅客列车消防安全管理办法》 第二条  本办法适用于国铁集团及所属企业配属的（  ）旅客列车的消防安全管理。","answer":"A","explanation":"《国铁集团动车组旅客列车消防安全管理办法》 第二条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"动力分散动车组"},{"key":"B","text":"动力集中动车组"},{"key":"C","text":"普速"},{"key":"D","text":"高速"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-688","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"距离开车前不足6小时的，应到乘车站,12306服务台、综合服务中心现场提出申请，办理时限原则上应不晚于乘车站列车开车前60分钟，或在（  ）向客运乘务人员现场提出申请。","answer":"B","explanation":"《中国国家铁路集团有限公司铁路重点旅客服务管理办法》铁客［2024］74号第十六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"乘车站进站口"},{"key":"B","text":"旅客列车上"},{"key":"C","text":"乘车站售票窗口"},{"key":"D","text":"站台上"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-689","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路重点旅客服务管理办法》第17条中国残联在册残疾人旅客(限视力、肢体残疾，且残疾等级为1级或2级)应提交残疾人证记载个人信息的内容页，其他视觉/听觉障碍旅客、轮椅/担架(车)行动障碍旅客的残疾人应提交乘车日前（   ）内医院医生签字并盖有公章的《诊断证明书》(或出院小结)等。","answer":"C","explanation":"《中国国家铁路集团有限公司铁路重点旅客服务管理办法》铁客［2024］74号第十七条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"3日"},{"key":"B","text":"5日"},{"key":"C","text":"7日"},{"key":"D","text":"10日"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-690","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"中国残联在册残疾人旅客(限视力、肢体残疾，且残疾等级为1级或2级)以及无陪伴年长旅客还可通过12306客户服务热线提出预约申请，但都应不晚于乘车站列车开车前（  ）办理。","answer":"B","explanation":"《中国国家铁路集团有限公司铁路重点旅客服务管理办法》铁客［2024］74号第十六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"3小时"},{"key":"B","text":"6小时"},{"key":"C","text":"12小时"},{"key":"D","text":"24小时"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-691","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"无陪伴年长旅客服务，一般指面向年龄超过(   )，单独乘车且行动不便， 需要进出站引导以及途中随访关照旅客所提供的服务。","answer":"B","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"63周岁"},{"key":"B","text":"65周岁"},{"key":"C","text":"68周岁"},{"key":"D","text":"70周岁"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-692","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定，列车发现伤病旅客，需在前方站移交时，如旅客或其同行家属不同意的，列车长应采集旅客或其同行家属（   ），使用客运记录等书面证据的，旅客应签字确认。","answer":"A","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"拒绝下车救治的书面或音视频证据"},{"key":"B","text":"放弃下车治疗的书面或音视频证据"},{"key":"C","text":"铁路免责的书面或音视频证据"},{"key":"D","text":"继续乘车的音视频证据"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-693","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定，如旅客无法移动、伤势严重或疑似死亡以及不具备停车条件或迟延发现的，列车长应报运行所在铁路局集团公司客运 (客服)调度，客运(客服)调度接报后立即通知值班主任，值班主任通知相关列车调度员和地方铁路公安局情报指挥中心，由列车调度员和地方铁路公安局情报指挥中心分别通知邻近车站、（   ）及车站派出所派人处置或寻找。","answer":"B","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客运部门"},{"key":"B","text":"工务部门"},{"key":"C","text":"车辆部门"},{"key":"D","text":"乘警支队"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-694","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定，旅客伤害是因第三人造成的，列车在移交受伤旅客时，应将（   ）一同交站处理。","answer":"D","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"受伤旅客同行人"},{"key":"B","text":"受伤旅客"},{"key":"C","text":"同行人"},{"key":"D","text":"第三人"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-695","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定，对死者的衣物、随身携带物品等应妥善保管，善后处理时一并转交其（   ），死者身份不明或家属拒绝到站处理的，未纳入证据材料的物品，按遗失物品相关规定处理。","answer":"A","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"继承人"},{"key":"B","text":"家属"},{"key":"C","text":"充公"},{"key":"D","text":"同行人"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-696","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定，站车发生旅客人身伤害，需要保护现场时，应第一时间做好现场保护工作，禁止（   ）进入，必要时可请求地方人民政府协助。","answer":"A","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"与救援、调查与无关的人员"},{"key":"B","text":"同行人"},{"key":"C","text":"见证人"},{"key":"D","text":"调查组"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-697","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定，发生旅客人身伤害或突发急病时，列车长、客运值班员应及时组织现场调查，全面搜集相关证据资料。站车工作人员要检查、记录旅客有效身份证件和旅客车票票号、（   ）、车次、席位号等信息，收集不少于2名现场旅客的证言和伤病旅客的相关就医、自带药品、车站联系急救机构时间及现场实际环境等资料、物品。","answer":"A","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"发到站"},{"key":"B","text":"发站"},{"key":"C","text":"到站"},{"key":"D","text":"始发站"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-698","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定，旅客或第三人能够说明事件发生（  ）或责任的， 应通过音视频或书面材料 (旅客或第三人签字确认) 留存证据。","answer":"A","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"经过"},{"key":"B","text":"原因"},{"key":"C","text":"结果"},{"key":"D","text":"时间"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-699","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定，旅客证人应当具有（   ）。证人证言中应当记录证人的姓名、性别、居民身份证号码、联系方式和地址等内容，书面材料由证人签字确认，证言、证据应当真实，能够反映发生的时间、地点、过程、原因和结果。","answer":"B","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"不完全民事行为能力"},{"key":"B","text":"完全民事行为能力"},{"key":"C","text":"限制民事行为能力"},{"key":"D","text":"无民事行为能力"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-single-700","bank":"highspeed","bankLabel":"高速题库","type":"single","question":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）中规定：对现场参与救治的（   ），可在征求其同意的情况下，记录其姓名、工作单位和参与救治过程，未经对方同意，不得要求其出示相关工作证件和出具参与救治证言或证明。","answer":"A","explanation":"《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客〔2025〕209号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"医务工作人员"},{"key":"B","text":"医护人员"},{"key":"C","text":"红十字救护员"},{"key":"D","text":"爱心人士"}],"sourceSheet":"单项选择题700"},{"id":"highspeed-multiple-701","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"设置有超员预警、报警功能的动车组，遇全列车厢报警时，站车会同公安部门共同宣传组织（   ）、（    ）旅客下车，处置完毕后，由（    ）确认报警消除后通知司机。","answer":"ABC","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号第10条","difficulty":"","knowledgeId":"001001001,001002001","options":[{"key":"A","text":"无票"},{"key":"B","text":"越站"},{"key":"C","text":"随车机械师"},{"key":"D","text":"列车长"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-702","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"动车组超员影响运行时，站车对（   ）或（ ）、（    ）人员应进行说服劝离，对强占列车、车辆，扰乱站车运输秩序，危害铁路运输安全的应配合公安部门依法处置。","answer":"BCD","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号第10条","difficulty":"","knowledgeId":"001002001","options":[{"key":"A","text":"无座"},{"key":"B","text":"拒绝下车"},{"key":"C","text":"强行闯闸"},{"key":"D","text":"强行上车"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-703","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"动车组超员影响运行时，列车应停止办理（ ）、（    ）补票业务，向客运 (客服) 调度员报告，并立即通过客运管理信息系统通知相关车站。","answer":"AC","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号第10条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"无票"},{"key":"B","text":"儿童票"},{"key":"C","text":"越站"},{"key":"D","text":"变座"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-704","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"动车组在客运办理站长时间滞留时，遇（   ）、（   ）旅客或旅客提出（   ）等紧急情况需临时开启车门时，列车长及时与司机、随车机械师沟通，视情况做出打开车门决定，并明确开门位置。","answer":"ABC","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号第11条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"应急送餐"},{"key":"B","text":"下交疾病"},{"key":"C","text":"取消行程"},{"key":"D","text":"下车乘凉"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-705","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"动车组途中遇有（   ）以上的卫生间集便箱满载停用，预计无法维持使用至下一图定吸污站点时，由（   ）视情况，按照公布的高铁吸污站选择应急吸污站，原则上选择本次列车停靠车站，提前（   ）向吸污站所属局客运(客服)调度员提出应急吸污请求，具体内容包括车次、车站吸污车厢号。","answer":"ACD","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号第13条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"0.3"},{"key":"B","text":"0.5"},{"key":"C","text":"列车长"},{"key":"D","text":"1小时"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-706","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"高速铁路客运非正常情况下的应急处置工作要坚持以人民为中心，各专业、各岗位人员要（  ），严格履行岗位职责在危险面前做到（    ），最大限度（ ）保护安全。","answer":"BCD","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号第4条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"以旅客"},{"key":"B","text":"忠于职守"},{"key":"C","text":"有担当、有作为"},{"key":"D","text":"人民群众生命财产"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-707","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"动车组列车上，客运乘务组、随车机械师等列车乘务人员发现或接到旅客反映车厢内有（ ）、（   ）等火情或（   ）报警时,应立即（   ）并通知列车长。","answer":"ABCD","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号第5条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"明火"},{"key":"B","text":"冒烟"},{"key":"C","text":"消防设施"},{"key":"D","text":"施救"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-708","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"动车组列车发生火灾、 爆炸可能危及行车、人身安全时，客运乘务组、（    ）等列车乘务人员应立即通知（    ）采取停车措施，来不及报告时，应使用客室（   ）停车。","answer":"ABC","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号第5条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"随车机械师"},{"key":"B","text":"司机"},{"key":"C","text":"紧急制动装置"},{"key":"D","text":"人力制动机"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-709","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"动车组列车发生旅客疑似食物中毒事件，列车长应立即向客运(客服)调度员报告，并通知司机，司机向列车调度员报告，客运(客服)调度员立即向值班主任报告，值班主任通知铁路食品安全监督管理机构，内容包括发生食品安全事件的单位（车次)、（    ）、时间、（   ）、（    ）、（   ）等有关内容。","answer":"ABCD","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号第6条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车运行区段"},{"key":"B","text":"中毒人数"},{"key":"C","text":"可疑食物"},{"key":"D","text":"主要症状"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-710","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"故障动车组列车长接到司机传达的组织旅客换乘动车组的命令后，列车长组织列车工作人员检查车内情况，（    ），列车工作人员向旅客通告换乘的通知，告知（    ），做好（    ）。","answer":"ACD","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号第7条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"坚守岗位"},{"key":"B","text":"定时巡视"},{"key":"C","text":"注意事项"},{"key":"D","text":"后续服务工作"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-711","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"旅客列车上音视频记录仪主要在巡视检查，站车交接，（    ），（    ），（    ），旅客旁证采集，（    ）情况记录等情景开启使用。","answer":"ABCD","explanation":"《关于加强和规范客运站车音视频记录仪管理的通知》铁总客函〔2018〕279号第2条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"应急处置"},{"key":"B","text":"处理投诉"},{"key":"C","text":"旅客意外伤害处理取证"},{"key":"D","text":"行包异常"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-712","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"列车工作人员值乘中发现旅客列车车窗玻璃破损时，须立即将（   ）报告车辆乘务员。","answer":"ABCD","explanation":"《关于做好旅客列车车窗玻璃破损应急处置》铁总运〔2015〕81号","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"发现时间"},{"key":"B","text":"运行区间"},{"key":"C","text":"运行方向（左右侧）"},{"key":"D","text":"破损情况"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-713","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"商务座服务以“（   ）”为主要服务内容，整合服务资源、优化服务流程、拓宽服务内容，切实提高商务座服务品质。","answer":"ABCD","explanation":"《国铁集团办公厅关于开展商务座服务提质试点工作的指导意见》铁办客〔2020〕105号","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"专人迎送"},{"key":"B","text":"专用通道"},{"key":"C","text":"专区候车"},{"key":"D","text":"便捷检票"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-714","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"单程运行时间10～14小时的，途中安排重点车厢补水（   ）。16辆编组的，优先安排紧邻（   ）的前部2辆、后部2辆车厢补水；（ ）及（    ）的，每组优先安排紧邻餐吧车的前部1辆、后部1辆车厢补水；部分车型紧邻餐吧车车厢没有厕所的，向邻近车厢顺延。","answer":"ABCD","explanation":"《旅客列车给水工作管理办法》（铁总运〔2014〕224号）第21条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1次"},{"key":"B","text":"餐吧车"},{"key":"C","text":"8辆编组"},{"key":"D","text":"重联"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-715","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"客运段应在灾害多发季节，为旅客列车增备（     ），以备急需。","answer":"ABCD","explanation":"《旅客列车晚点运行组织及处置办法》（铁调〔2019〕6号）第18条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"餐料"},{"key":"B","text":"易于保质的食品"},{"key":"C","text":"饮用水"},{"key":"D","text":"应急药品"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-716","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"铁路安全管理坚持（   ）的方针。","answer":"ABC","explanation":"《铁路安全管理条例》第2条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"安全第一"},{"key":"B","text":"预防为主"},{"key":"C","text":"综合治理"},{"key":"D","text":"防消结合"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-717","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"旅客(     )，由公安机关依法给予治安管理处罚。","answer":"ABC","explanation":"《铁路安全管理条例》第99条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"违法携带、夹带管制器具"},{"key":"B","text":"违法携带、托运烟花爆竹、枪支弹药等危险物品"},{"key":"C","text":"其他违禁物品的"},{"key":"D","text":"携带品超重、超大物品"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-718","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"互联网订餐要严格控制加工与配送时间，常温贮运配送时，食品加工、（   ）、（    ）均应在30分钟以内完成，保证旅客可在（    ）2小时内食用。","answer":"ABC","explanation":"《铁路车站、旅客列车卫生管理办法》铁劳卫〔2020〕204号第20条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车站转运"},{"key":"B","text":"列车配送"},{"key":"C","text":"加工后"},{"key":"D","text":"送到后"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-719","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"软席乘车证有：（    ）。","answer":"ABD","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"软席全年定期乘车证"},{"key":"B","text":"软席临时乘车证"},{"key":"C","text":"硬席乘车证"},{"key":"D","text":"软席往返乘车证"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-720","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"（）的长编复兴号动车组列车中车厢编号最小的（）设为静音车厢遇其他情况可顺延设置。","answer":"AC","explanation":"《动车组列车静音车厢服务规范》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"17辆编组"},{"key":"B","text":"16辆编组"},{"key":"C","text":"两节二等座车厢"},{"key":"D","text":"两节一等座车厢"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-721","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"持有软席乘车证的铁路职工，可以办理动车组列车（   ）签证手续。","answer":"AD","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一等坐席"},{"key":"B","text":"二等坐席"},{"key":"C","text":"特等座"},{"key":"D","text":"卧铺"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-722","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"旅客列车停靠的高站台边缘距线路中心线的距离为（  ）mm，安全标线距站台边缘（   ）mm。","answer":"CD","explanation":"《铁路技术管理规程》第157条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1435"},{"key":"B","text":"1500"},{"key":"C","text":"1750"},{"key":"D","text":"1000"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-723","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"国铁集团客运部关于印发\n《客运安全红线管理办法》 的通知 客管函 〔2026〕 8号第4条作业红线有（  ）。","answer":"ABCD","explanation":"国铁集团客运部关于印发\n《客运安全红线管理办法》 的通知 客管函 〔2026〕 8号第4条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"站台客运相关作业人力推车 (不含轮椅) 未实施常态制\n动。"},{"key":"B","text":"临时停车擅自组织乘降；列车异地折返客运工作人员 (含保洁、餐服、商品销售\n人员) 擅自外出。"},{"key":"C","text":"运用旅客列车车底停留存放期间，客运作业人员 (含保\n洁、 餐服以及其他客运整备人员) 在车内吸烟、使用明火或以车代宿。"},{"key":"D","text":"客车运行中边门未锁闭上下锁、 塞拉门未锁闭隔离锁。"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-724","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第一条，为维护铁路旅客站车运输秩序，保证铁路旅客运输收入应收尽收，规范限制违规乘车拒绝补票人员（以下简称拒绝补票人员）购买车票的管理，依据（   ）、（   ）等法律法规、规章和（   ）规定，制定本办法。","answer":"BCD","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第一条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"《铁路安全管理条例》"},{"key":"B","text":"《中华人民共和国民法典》"},{"key":"C","text":"《铁路旅客运输规程》"},{"key":"D","text":"《中国国家铁路集团有限公司铁路旅客运输规程》"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-725","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第三条，限制拒绝补票人员购买车票管理工作应遵循（  ）、（  ）、     （ ）、（  ）的原则。","answer":"ABCD","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第三条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"依法合规"},{"key":"B","text":"实事求是"},{"key":"C","text":"公平公正"},{"key":"D","text":"证据充分"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-726","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"国铁集团关于印发《旅客列车空调失效应急处置办法》 的通知铁客 〔2025〕148号第19条救援方式要求，旅客列车全列空调失效且不能维持运行时，应第一时间（  ）或（   ），可根据不同场景，采取动车组救援、机车救援、换乘至热备动车组或其他旅客列车、其他交通工具转运、停运等处置方式。应急处置指导组根据现场实际情况，确定救援方案并组织实施。","answer":"AD","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》 的通知铁客 〔2025〕148号第19条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"解困旅客"},{"key":"B","text":"解困列车"},{"key":"C","text":"解困旅客列车"},{"key":"D","text":"旅客列车"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-727","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第六条，客运站段负责组织各岗位工作人员按规定做好违规乘车拒绝补票行为（  ）、（  ）、（  ）等管理工作；及时做好旅客拒绝补票信息异议的复核，向（  ）反馈核查结果。","answer":"ABCD","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"证据采集"},{"key":"B","text":"信息录入"},{"key":"C","text":"审核及相关证据资料保管"},{"key":"D","text":"12306客服中心"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-728","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十五条，违规乘车行为由铁路局集团公司根据站车现场采集的证据认定。相关证据包括：拒绝补票人员（  ）、（  ）、（   ）等。","answer":"ABC","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十五条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"本人证明"},{"key":"B","text":"音视频记录"},{"key":"C","text":"旅客证人证言"},{"key":"D","text":"2名以上旅客证人证言"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-729","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十二条，拒绝补票人员被限制购票后需由（  ）办理补票，补票可通过（  ）待补票功能进行支付，也可通过   （  ）办理补票。","answer":"ABC","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十二条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"本人"},{"key":"B","text":"12306网站"},{"key":"C","text":"车站售票窗口"},{"key":"D","text":"自动售票机"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-730","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第十一条，旅客登录铁路（  ）购买车票或在（  ）购买车票时，系统自动查询购票人乘车记录，并对拒绝补票人员采取限制购票措施。","answer":"AB","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第十一条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"铁路12306网站"},{"key":"B","text":"车站售票窗口"},{"key":"C","text":"自动售票机"},{"key":"D","text":"自助购票机"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-731","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《限制违规乘车拒绝补票人员购买车票管理办法》第九条，对发生以下违规乘车行为且拒绝补票的乘车人员采取限制购票措施（包含候补购票和预约购票）：（  ）","answer":"ABCD","explanation":"《限制违规乘车拒绝补票人员购买车票管理办法》第九条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1.无票乘车，持失效车票乘车或在车票到站后不下车继续乘车的。"},{"key":"B","text":"2.持用变造、伪造或涂改的乘车凭证乘车的。3.票、证、人不一致的。"},{"key":"C","text":"4.持用低票价席别车票乘坐高票价席别的。"},{"key":"D","text":"5.旅客持优惠票、优待票，没有规定的减价凭证或不符合减价条件的。"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-732","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》发生旅客人身损害事故时，旅客可向（）或（ ）要求赔偿 。","answer":"BD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第103条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"始发站"},{"key":"B","text":"事故发生站"},{"key":"C","text":"终到站"},{"key":"D","text":"处理站"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-733","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》车票应通过铁路运输企业提供的（）、（）、（）、（）或铁路车票销售代理人的售票处发售。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第10条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"售票窗口"},{"key":"B","text":"自动售票机"},{"key":"C","text":"12306网站"},{"key":"D","text":"订票电话"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-734","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》铁路运输企业开办（ ）、（ ）、（ ）等多种业务时，具体售票、改签、退票、检票和行李托运等业务规则由开办业务的铁路运输企业另行规定。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第10条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"定期票"},{"key":"B","text":"计次票"},{"key":"C","text":"乘车卡"},{"key":"D","text":"联程票"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-735","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》通过12306网站、订票电话购票时可以使用的有效身份证件包括：（）（含中华人民共和国临时居民身份证），（），（），中华人民共和国台湾居民居住证，港澳居民来往内地通行证，台湾居民来往大陆通行证；（），外国人护照。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第11条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"中华人民共和国居民身份证"},{"key":"B","text":"中华人民共和国护照"},{"key":"C","text":"中华人民共和国港澳居民居住证"},{"key":"D","text":"外国人永久居留身份证"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-736","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》通过车站售票窗口、铁路车票销售代理人的售票处购票或列车上购票、补票时，可以使用的有效身份证件包括：（  ）。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第11条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"往来港澳通行证"},{"key":"B","text":"外国人永久居留身份证"},{"key":"C","text":"外国人护照"},{"key":"D","text":"新生儿出生医学证明"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-737","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》通过自动售票机购票时，可以使用的有效身份证件包括：（   ）。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第11条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"中华人民共和国居民身份证，中华人民共和国护照"},{"key":"B","text":"中华人民共和国港澳居民居住证，港澳居民来往内地通行证"},{"key":"C","text":"中华人民共和国台湾居民居住证、台湾居民来往大陆通行证"},{"key":"D","text":"外国人永久居留身份证。"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-738","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》旅客应向铁路运输企业提供（ ）的联系方式。发售实名制车票时，铁路运输企业可以（ ）并在铁路服务过程中使用（ ），按国家规定承担相应的保密义务。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第12条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"真实有效"},{"key":"B","text":"记录、保存"},{"key":"C","text":"旅客信息、联系方式"},{"key":"D","text":"旅客信息、车票信息"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-739","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中国国家铁路集团有限公司铁路旅客运输规程》第五十五条，旅客凭各种有效身份证件（  ）、（   ）、（  ）后，均可在车站售票窗口申请开具铁路电子发票。","answer":"ACD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第55条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"购票"},{"key":"B","text":"换票"},{"key":"C","text":"退票"},{"key":"D","text":"改签"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-740","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中国国家铁路集团有限公司铁路旅客运输规程》第五十五条，使用自动售票机购票证件（   ）、（    ）、（   ）的，还可通过（   ）申请开具铁路电子发票。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第55条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"购票"},{"key":"B","text":"退票"},{"key":"C","text":"改签"},{"key":"D","text":"自动售票机"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-741","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》儿童优惠票的（）、（）及（）应与同行成年人所持车票相同，其到站不得远于成年人车票的到站。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第15条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"乘车日期"},{"key":"B","text":"车次"},{"key":"C","text":"席位"},{"key":"D","text":"席别"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-742","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》哪些学校的学生可以购买学生票（）。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第16条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"军事院校"},{"key":"B","text":"技工学校"},{"key":"C","text":"民办中等专业学校"},{"key":"D","text":"职业高中"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-743","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》第十七条：持（）、（）、（）的人员凭证可以购买优待票。","answer":"ACD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第17条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"中华人民共和国残疾军人证"},{"key":"B","text":"中华人民共和国残疾人证"},{"key":"C","text":"国家综合性消防救援队伍残疾人员证"},{"key":"D","text":"中华人民共和国伤残人民警察证"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-744","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》为维护铁路旅客运输正常秩序，保护铁路旅客运输合同各方当事人的合法权益，依据（ ）（ ）（ ）等法律、行政法规和《铁路旅客运输规程》（ ）等有关规定，制定本运输规程。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第1条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"《中华人民共和国民法典》"},{"key":"B","text":"《铁路安全管理条例》"},{"key":"C","text":"《中华人民共和国铁路法》"},{"key":"D","text":"《铁路旅客车票实名制管理办法》"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-745","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》铁路运输企业应当（）、（）和有关规定，对旅客及其携带品进行安全检查。旅客携带品应当遵守国家禁止或者限制运输的相关规定。","answer":"AB","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第21条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"依照法律"},{"key":"B","text":"行政法规"},{"key":"C","text":"铁路规章制度"},{"key":"D","text":"中华人民共和国民法典"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-746","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》规定，铁路运输企业应当依照法律、行政法规和有关规定，对（  ）及其（）进行安全检查。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第21条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"旅客"},{"key":"B","text":"乘车人"},{"key":"C","text":"携带品"},{"key":"D","text":"行李"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-747","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》铁路稽查人员凭（）、（）可以在车内验票。","answer":"AD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第23条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"稽查证件"},{"key":"B","text":"工作证"},{"key":"C","text":"身份证"},{"key":"D","text":"佩戴稽查标识"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-748","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》第二十四条规定：旅客的乘车凭证是购票时使用的（）；随行免费乘车儿童乘车凭证是其（）时所使用的儿童有效身份证件。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第24条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"有效身份证件"},{"key":"B","text":"有效身份证"},{"key":"C","text":"购票申明"},{"key":"D","text":"申明"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-749","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》第二十五条规定：旅客应当按有效车票载明的（）、（）、车次、（）、席位号和（）乘车。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第25条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"日期"},{"key":"B","text":"时间"},{"key":"C","text":"车厢号"},{"key":"D","text":"席别"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-750","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》规定，视力残疾旅客进站、乘车时，需主动出示（）、（）、（）等证件，携带的导盲犬接受安全检查。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第27条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"残疾人证"},{"key":"B","text":"导盲犬工作证"},{"key":"C","text":"宠物证"},{"key":"D","text":"动物健康免疫证明"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-751","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》旅客可办理（）改签，在铁路运输企业有运输能力的前提下，按下列规定办理：开车前48小时以上，可免费改签（）内的列车。","answer":"AB","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第28条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一次"},{"key":"B","text":"预售期"},{"key":"C","text":"次日"},{"key":"D","text":"以后"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-752","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》办理变更到站的改签时， 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）接收铁路电子发票。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第54条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"12306网站"},{"key":"B","text":"个人所得税App"},{"key":"C","text":"下载铁路电子发票"},{"key":"D","text":"邮件"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-755","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》凭各种有效身份证件购买的车票均可在车站售票窗口办理改签，但使用（  ）购买的车票，仅可在（  ）办理改签。","answer":"AB","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第29条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车站售票窗口"},{"key":"B","text":"现金支付方式"},{"key":"C","text":"已打行程信息提示单"},{"key":"D","text":"电子支付"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-756","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》本规程适用于中国国家铁路集团有限公司（以下简称国铁集团）所属（ ）和（ ）在境内的铁路旅客运输。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第2条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"铁路运输企业"},{"key":"B","text":"地方铁路"},{"key":"C","text":"控股合资铁路公司"},{"key":"D","text":"合资铁路"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-757","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中国国家铁路集团有限公司铁路旅客运输规程》第五十四条，旅客可通过车站售票窗口、自动售票机、12306网站申请开具本人（  ）以及（  ）、（  ）的铁路电子发票。","answer":"ACD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第54条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"已购车票"},{"key":"B","text":"购买车票"},{"key":"C","text":"退票费"},{"key":"D","text":"改签费"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-758","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》因铁路运输企业责任或自然灾害等特殊情况使旅客不能按票面载明的日期、时间、（）、（）、（）、（）乘车时，站、车应妥善安排。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第33条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车次"},{"key":"B","text":"车厢号"},{"key":"C","text":"席位号"},{"key":"D","text":"席别"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-759","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》在车站售票窗口发生旅客车票（）时，旅客当场提出的，车站换发（），需退还票价差额时，不收（）。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第36条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"误售、误购"},{"key":"B","text":"新票"},{"key":"C","text":"误乘、误降"},{"key":"D","text":"退票费"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-760","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》发生（）、（）时，旅客应向站、车工作人员提出。列车长应编制客运记录交前方停车站。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第37条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"误乘"},{"key":"B","text":"误售"},{"key":"C","text":"误降"},{"key":"D","text":"误购"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-761","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》车站对本站发现或列车移交的（）旅客，应指定（）免费送回至（）或原票乘车站（当日无列车送回到站或原票乘车站时，经旅客同意可送至到站或原票乘车站的同城车站），对出站后提出的不予受理。","answer":"BCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第37条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"误售、误购"},{"key":"B","text":"误乘、误降"},{"key":"C","text":"最近列车"},{"key":"D","text":"车票到站"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-762","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》免费送回区间，旅客应按照铁路运输企业指定的（）乘坐，旅客如提出乘坐高票价席别时，应（）高票价席别票款。","answer":"BD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第38条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"座别"},{"key":"B","text":"席别"},{"key":"C","text":"补收"},{"key":"D","text":"重新支付"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-763","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》如中途下车，对往返乘车的免费区间，按（）所乘列车等级分别核收（）的票款。","answer":"CD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第38条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"下行"},{"key":"B","text":"免费区间"},{"key":"C","text":"返程"},{"key":"D","text":"往返区间"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-764","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》所指的儿童是指符合（）和（）。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"购买铁路儿童优惠票条件"},{"key":"B","text":"购买成人车票的儿童"},{"key":"C","text":"免费乘车条件的未成年人"},{"key":"D","text":"办理儿童申领手续的儿童"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-765","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》席别是指旅客列车席位的类别，包括（）、软座、（）、一等座、（）、商务座、硬卧、软卧、（）、二等卧、一等卧等。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"硬座"},{"key":"B","text":"二等座"},{"key":"C","text":"特等座"},{"key":"D","text":"高级软卧"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-766","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》中改签是指旅客变更乘车日期、（）、 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）均不含本数。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"超过"},{"key":"B","text":"未满"},{"key":"C","text":"小于"},{"key":"D","text":"不足"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-773","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》铁路车票销售代理人：与（ ）签有代售合同，办理铁路车票（ ）业务的（ ）组织。","answer":"ACD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"铁路运输企业"},{"key":"B","text":"承运人"},{"key":"C","text":"销售经营"},{"key":"D","text":"独立法人"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-774","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》联程车票：旅客分段购买的，出发地至目的地间可（ ）的多段车票；前段车票到站与后段车票发站应为（ ）铁路客运营业站（以下简称车站）。","answer":"AD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"联程接续"},{"key":"B","text":"同城"},{"key":"C","text":"同一"},{"key":"D","text":"同一或同城"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-775","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》办理退票手续时，如核查丢失证件所购原票有出站记录的，后补车票（）；无出站记录的，办理退票时，（）。","answer":"BC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第39条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"不予退还"},{"key":"B","text":"不予退票"},{"key":"C","text":"不收退票费"},{"key":"D","text":"全部退款"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-776","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》旅客在（）、出站前丢失证件的，须先办理（），凭（）检票出站。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第39条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车上"},{"key":"B","text":"补票手续"},{"key":"C","text":"补收票款手续"},{"key":"D","text":"后补车票"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-777","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》旅客应在乘车日期之日起30日以内，凭该有效身份证件发证机构办理的（）和（）( 如开具纸质客运记录，还应携带纸质客运记录)，到列车的（）退票窗口办理后补车票与原票乘车区间一致部分的退票手续。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第39条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"临时身份证明"},{"key":"B","text":"后补车票"},{"key":"C","text":"终到站"},{"key":"D","text":"经停站"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-778","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》持用（）、（）或（）的乘车凭证乘车时，除按无票处理外并送交公安部门处理。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第40条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"变造"},{"key":"B","text":"伪造"},{"key":"C","text":"涂改"},{"key":"D","text":"修改"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-779","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》有下列行为时，铁路运输企业按规定补票，并加收已乘区间应补票价50%的票款。（  ）","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第40条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"无票乘车且未主动补票时，补收自乘车站（不能判明时自始发站）起至到站止的车票票款。持失效车票乘车或在车票到站后不下车继续乘车的，按无票处理。"},{"key":"B","text":"持用变造、伪造或涂改的乘车凭证乘车时，除按无票处理外并送交公安部门处理。"},{"key":"C","text":"票、证、人不一致的，按无票处理;持用低票价席别车票乘坐高票价席别时，补收所乘区间的票价差额。"},{"key":"D","text":"旅客持优惠票、优待票，没有规定的减价凭证或不符合减价条件时，按照全价票价补收票价差额。"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-780","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》有下列情况时应当补收票款：（  ）。","answer":"ACD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第41条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"应购买儿童优惠票而未买票的儿童，补收儿童优惠票票款。"},{"key":"B","text":"购买学生优惠票，学生优惠资质不符，需补收学生优惠票价与全价票价的差额。"},{"key":"C","text":"应购买全价票而购买儿童优惠票乘车的未成年人，应补收儿童优惠票价与全价票价的差额。"},{"key":"D","text":"主动补票或者经站、车同意上车补票的。"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-781","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》对无票乘车而又拒绝补票的人，列车长可责令其下车并应编制客运记录交（）或（）处理(其到站近于上述车站时应交到站处理)。","answer":"BD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第42条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"下车站"},{"key":"B","text":"前方三等以上车站"},{"key":"C","text":"前方停车站"},{"key":"D","text":"县、市所在地车站"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-782","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》对下列（）旅客，站、车均可拒绝其进站、上车或责令其下车。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第44条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"有本规程第四十一条规定的情况之一，拒不支付应补票款和加收票款的；"},{"key":"B","text":"不接受安全检查的，坚持携带或者夹带禁止、限制物品的；"},{"key":"C","text":"不接受车票实名制查验的；国家规定的其他情况。"},{"key":"D","text":"在站、车内寻衅滋事、扰乱公共秩序，患有烈性传染病、严重精神障碍和醉酒等有可能危及列车安全或者其他旅客以及铁路站车工作人员人身安全的；"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-783","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》在站、车内（）、（），患有（）、严重精神障碍和（）等有可能危及列车安全或者其他旅客以及铁路站车工作人员人身安全的，站、车均可拒绝其进站、上车或责令其下车；对责令其下车的，其未使用至到站的票款不予退还，运输合同即行终止。","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第44条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"寻衅滋事"},{"key":"B","text":"扰乱公共秩序"},{"key":"C","text":"烈性传染病"},{"key":"D","text":"醉酒"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-784","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中国国家铁路集团有限公司铁路旅客运输规程》第五十四条，旅客可通过（  ）、（  ）、（   ）申请开具本人已购车票以及退票费、改签费的铁路电子发票。","answer":"BCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第54条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"自助售票机"},{"key":"B","text":"车站售票窗口"},{"key":"C","text":"自动售票机"},{"key":"D","text":"12306网站"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-785","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》旅客要求退票时，须在车票载明的（）、（）开车时间前办理。","answer":"BC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第45条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"时间"},{"key":"B","text":"日期"},{"key":"C","text":"车次"},{"key":"D","text":"期限"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-786","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"运输收入事故分类：（   ）。","answer":"ABD","explanation":"《中国铁路运输收入管理规定》第65条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"现金事故"},{"key":"B","text":"票据事故"},{"key":"C","text":"杂费损失"},{"key":"D","text":"坏账损失"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-787","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"运输收入事故等级分为：（   ）（   ）（  ）。","answer":"ABC","explanation":"《中国铁路运输收入管理规定》第66条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一般事故"},{"key":"B","text":"大事故"},{"key":"C","text":"重大事故"},{"key":"D","text":"较大事故"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-788","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"运输收入分为（  ）、（   ）、（   ）和（   ）。","answer":"ABCD","explanation":"《中国铁路运输收入管理规定第18条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客运收入"},{"key":"B","text":"货运收入"},{"key":"C","text":"铁路建设基金"},{"key":"D","text":"代收款"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-789","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"旅客列车应当配备保险柜存放票据和现金，并由（   ）或（   ）负责管理，确保票据和现金安全。","answer":"AB","explanation":"《中国铁路运输收入管理规定第42条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车长"},{"key":"B","text":"指定专人"},{"key":"C","text":"值班员"},{"key":"D","text":"列车员"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-790","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"制定《安全生产法》的目的？（  ）","answer":"ABC","explanation":"《中华人民共和国安全生产法》第1条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"防止和减少生产安全事故"},{"key":"B","text":"保障人民群众生命和财产安全"},{"key":"C","text":"促进经济社会持续健康发展"},{"key":"D","text":"加强基础管理"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-791","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"安全生产工作坚持（   ）。安全生产工作应当以人为本，坚持（   ），把保护人民生命安全摆在首位，树牢安全发展理念，坚持（   ）的方针，从(    )上防范化解重大安全风险。","answer":"ABCD","explanation":"《中华人民共和国安全生产法》第3条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"中国共产党的领导"},{"key":"B","text":"人民至上、生命至上"},{"key":"C","text":"安全第一、预防为主、综合治理"},{"key":"D","text":"源头"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-792","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"如果人身伤亡是因（   ）或者由于（   ）的原因造成的,铁路运输企业不承担赔偿责任。","answer":"AB","explanation":"《中华人民共和国铁路法》第2条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"不可抗力"},{"key":"B","text":"受害人自身"},{"key":"C","text":"铁路运输企业"},{"key":"D","text":"承运人"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-793","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"中暑可分为(   )。","answer":"ABC","explanation":"《铁路劳动安全》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"先兆中暑"},{"key":"B","text":"轻症中暑"},{"key":"C","text":"重症中暑"},{"key":"D","text":"短暂中暑"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-794","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"对于冬季防护用品描述正确的是（    ）。","answer":"AD","explanation":"《铁路劳动安全》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"棉大衣要系好扣，不要敞怀"},{"key":"B","text":"戴棉帽子要将耳扣戴好，防止耳朵冻伤，影响听觉"},{"key":"C","text":"要穿塑料底鞋，以防冰面滑到"},{"key":"D","text":"不要穿硬底鞋，鞋号略大一些，以防过紧冻脚"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-795","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"失温症的程度分为（   ）。","answer":"ABC","explanation":"《铁路劳动安全》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"轻度失温"},{"key":"B","text":"中度失温"},{"key":"C","text":"重度失温"},{"key":"D","text":"短暂失温"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-796","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"根据冻伤的程度不同，可分为（   ）。","answer":"ABCD","explanation":"《铁路劳动安全》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"Ⅰ度冻伤"},{"key":"B","text":"Ⅱ度冻伤"},{"key":"C","text":"Ⅲ度冻伤"},{"key":"D","text":"Ⅳ度冻伤"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-797","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"烧烫伤急救的正确步骤包括(   )。","answer":"AC","explanation":"《铁路劳动安全》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"立即用冷水冲洗降温"},{"key":"B","text":"刺破水疱防止感染"},{"key":"C","text":"剪开衣物避免强行剥脱"},{"key":"D","text":"在创面涂抹油脂"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-798","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"冬季作业中，以下哪些因素会增加作业人员的安全风险？（  ）","answer":"ABC","explanation":"《铁路劳动安全》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"气温低"},{"key":"B","text":"风雪雨雾霜等天气现象频繁"},{"key":"C","text":"昼短夜长温差大"},{"key":"D","text":"作业场所照明条件良好"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-799","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"高温作业人员的作业能力随温度升高而明显下降，研究资料表明环境温度达到28度时，人的（   ）明显下降。","answer":"ABCD","explanation":"《铁路劳动安全》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"反应速度"},{"key":"B","text":"运算能力"},{"key":"C","text":"感觉敏感性"},{"key":"D","text":"运动协调功能"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-800","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"中暑的主要原因有：（    ）等。","answer":"ABCD","explanation":"《铁路劳动安全》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"环境温度过高，湿度过大"},{"key":"B","text":"劳动强度过大，时间过长"},{"key":"C","text":"过度疲劳，睡眠不足"},{"key":"D","text":"未热适应，身体虚弱"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-801","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"轻度中暑时，作业人员出现（    ）等临床症状。","answer":"ABCD","explanation":"《铁路劳动安全》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"头晕、胸闷、心悸、面色潮红、皮肤灼热"},{"key":"B","text":"呼吸和循环衰竭早期症状"},{"key":"C","text":"如大量出汗、面色苍白、血压下降、脉搏细弱"},{"key":"D","text":"肛温升高达38.5℃以上"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-802","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"凡出现（    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）。","answer":"ABCD","explanation":"《铁路劳动安全》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"避开烈日"},{"key":"B","text":"多喝水"},{"key":"C","text":"避免酒精"},{"key":"D","text":"从事户外活动应放慢速度"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-805","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"旅客列车空调失效时，列车长负责组织（    ）开窗、开门、 安装防护网及开门后的防护，负责组织指挥旅客安全疏散、 换乘至其他旅客列车。","answer":"ABCD","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车乘务人员"},{"key":"B","text":"餐车工作人员"},{"key":"C","text":"保洁员"},{"key":"D","text":"乘警/安全员"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-806","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"旅客列车全列空调失效且不能维持运行时，应第一时间解困旅客或旅客列车，可根据不同场景，采取（  ）、（  ）、（  ）至热备动车组或其他旅客列车、 其他交通工具转运、（  ）等处置方式。","answer":"ABCD","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  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）标志。","answer":"BC","explanation":"《动车组列车服务质量规范》5.9","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"1辆"},{"key":"B","text":"2辆"},{"key":"C","text":"使用单位"},{"key":"D","text":"生产单位"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-837","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组列车服务质量规范》第5.9条规定:可回收垃圾使用（  ）垃圾袋，其他垃圾使用（  ）垃圾袋；未实施垃圾分类的列车使用（  ）垃圾袋。","answer":"AD","explanation":"《动车组列车服务质量规范》5.9","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"蓝色"},{"key":"B","text":"绿色"},{"key":"C","text":"黄色"},{"key":"D","text":"黑色"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-838","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组列车服务质量规范》第5.10条规定：客运乘务组乘务岗位每人配备（   ）和（  ）；乘务人员每人配置具备录音功能的无线对讲设备。","answer":"AC","explanation":"《动车组列车服务质量规范》5.10","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"手持作业终端"},{"key":"B","text":"交互机"},{"key":"C","text":"音视频记录仪"},{"key":"D","text":"执法仪"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-839","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组列车服务质量规范》第6.1出库标准规定：（    ）(     )（    ) 、扶手干净、无污渍。","answer":"ACD","explanation":"《动车组列车服务质量规范》6.1.1.1","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车外皮"},{"key":"B","text":"车梯"},{"key":"C","text":"翻板内外"},{"key":"D","text":"窗门框及玻璃"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-840","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组列车服务质量规范》第6.1出库标准规定：天花板（顶棚）、板壁、边角、地板、连接处、灯罩、座椅（铺位）、暖气罩、空调口、通风口、电茶炉等部位(    )。","answer":"ABCD","explanation":"《动车组列车服务质量规范》6.1.1.2","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"清洁卫生"},{"key":"B","text":"无尘"},{"key":"C","text":"无垢"},{"key":"D","text":"缝隙无杂物"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-841","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组列车服务质量规范》第6.1出库标准规定：餐车橱、柜、箱(    )，(    )，商品、餐食、饮品和备品等（    ）。","answer":"ABC","explanation":"《动车组列车服务质量规范》6.1.1.4","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"干净无异味"},{"key":"B","text":"分类标志清晰"},{"key":"C","text":"分类定位放置"},{"key":"D","text":"分别定位放置"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-842","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组列车服务质量规范》第6.3 终到标准规定：终到站时车内（   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)等方式宣传旅客运输服务信息，引导旅客自助服务。","answer":"ABCD","explanation":"《动车组列车服务质量规范》7.7","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"电子显示"},{"key":"B","text":"广播"},{"key":"C","text":"视频"},{"key":"D","text":"铁路畅行码"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-845","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组列车服务质量规范》7.10.1商务座逢供餐时间的，免费供应餐食（“C”字头动车组列车和动力集中动车组列车除外）。供餐时间为：早餐（ ）以前，正餐（   ）、（   ）。","answer":"BCD","explanation":"《动车组列车服务质量规范》7.10.1","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"7:30"},{"key":"B","text":"8:00"},{"key":"C","text":"11:30-13:00"},{"key":"D","text":"17:30-19:00"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-846","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组列车服务质量规范》7.10.4一等卧为旅客提供（   ）、（   ）、（   ）等服务。","answer":"ABD","explanation":"《动车组列车服务质量规范》7.10.4","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"饮品"},{"key":"B","text":"一次性拖鞋"},{"key":"C","text":"杂志"},{"key":"D","text":"耳塞"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-847","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》火灾爆炸、重大疫情、食物中毒、空调失效、列车停运、列车换乘、（   ）列车严重晚点、（   ）站台紧急停车、（   ）、（   ）、恶劣天气影响运行等非正常情况下的应急处置办法健全有效，内容分工明确，流程清晰。","answer":"ABCD","explanation":"《动车组服务质量规范》8.1","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车超员"},{"key":"B","text":"办客站滞留期间临时开门"},{"key":"C","text":"应急卸污"},{"key":"D","text":"未完全停靠站台"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-848","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》日常组织培训，定期组织演练，培训演练（   ），（   ），（   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）等善后工作。","answer":"ABCD","explanation":"《动车组服务质量规范》8.3","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"咨询"},{"key":"B","text":"解释"},{"key":"C","text":"安抚"},{"key":"D","text":"生活保障"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-851","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》8.3.1列车晚点15分钟以上时，列车长根据调度、本段派班室（综合指挥中心）或车站的通报，向旅客公告（   ），（    ）、（   ）。广播每次间隔不超过30分钟，可利用电子显示屏实时显示。","answer":"ACD","explanation":"《动车组服务质量规范》8.3.1","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车晚点信息"},{"key":"B","text":"说明晚点原因"},{"key":"C","text":"已确定原因的说明晚点原因"},{"key":"D","text":"预计晚点时间"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-852","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》热备车底的（   ）、（   ）和（   ）同步配置到位。遇启用热备车底时，做好宣传解释，配合车站组织旅客换乘其他列车，造成席位置换时按照席位调整计划组织旅客调整席位，按规定做好站车交接。","answer":"ABC","explanation":"《动车组服务质量规范》8.3.3","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"乘务人员"},{"key":"B","text":"随车备品"},{"key":"C","text":"服务用品"},{"key":"D","text":"服务备品"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-853","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》发生烟火报警时，随车机械师、列车长和列车长根据司机通知立即到报警车厢查实确认，查看指定车厢的（   ）、（   ），随车机械师重点查看（   ）。","answer":"ABD","explanation":"《动车组服务质量规范》8.3.6","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客室"},{"key":"B","text":"卫生间"},{"key":"C","text":"电气设施"},{"key":"D","text":"电气设备"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-854","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》若发生客室或设备火情，可能危及行车、人身安全时，（  ）或（ ）立即通知司机按规定实施制动停车，并启动应急预案进行处理；","answer":"AC","explanation":"《动车组服务质量规范》8.3.6","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车长"},{"key":"B","text":"客运乘务人员"},{"key":"C","text":"随车机械师"},{"key":"D","text":"动车组机械师"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-855","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》发生(    )或(    )时，积极采取救助措施，按规定办理站车交接，客运乘务员不下车参与处理。必要时可请求在前方所在地有医疗条件的车站临时停车处理。","answer":"AC","explanation":"《动车组服务质量规范》8.3.7","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"人身伤害"},{"key":"B","text":"人身损害"},{"key":"C","text":"突发疾病"},{"key":"D","text":"旅客疾病"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-856","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》餐车销售的饮食品符合国家有关规定。销售的商品（   ），（   ），（   ），价签有（   ）标志，提供发票。餐车明显位置及售货车有商品价目表和菜单，无只收费不服务行为。","answer":"ABCD","explanation":"《动车组服务质量规范》9.1.2","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"质价相符"},{"key":"B","text":"明码标价"},{"key":"C","text":"一货一签"},{"key":"D","text":"“CR”"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-857","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》餐车配置的（   ）、（  ）、（   ）等厨房电器符合规定数量、规格和额定功率，保持洁净。","answer":"ABC","explanation":"《动车组服务质量规范》9.1.5","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"微波炉"},{"key":"B","text":"电烤箱"},{"key":"C","text":"咖啡机"},{"key":"D","text":"榨汁机"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-858","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》销售人员不在车内（   ）、（   ），（   ），销售过程中主动避让旅客，不得影响旅客休息。","answer":"ABD","explanation":"《动车组服务质量规范》9.1.6","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"高声叫卖"},{"key":"B","text":"危险演示"},{"key":"C","text":"虚假宣传"},{"key":"D","text":"严禁虚假宣传"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-859","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》供应品种多样，有高、中、低不同价位的旅行饮食品。尊重外籍旅客和少数民族的饮食习惯。盒饭以（   ）为主，（   ）为辅。","answer":"AB","explanation":"《动车组服务质量规范》9.1.7","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"冷链"},{"key":"B","text":"热链"},{"key":"C","text":"常温链"},{"key":"D","text":"冷链盒饭"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-860","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》不出售无（  ）、（  ）、（  ）和（  ），以及口香糖、方便面等严重影响列车环境卫生的食品。超过保质期限的食品单独存放、回收销毁。","answer":"ABCD","explanation":"《动车组服务质量规范》9.1.9","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"无生产单位"},{"key":"B","text":"生产日期"},{"key":"C","text":"保质期"},{"key":"D","text":"过期、变质"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-861","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组服务质量规范》广告经营规范。广告发布的内容、形式、位置等符合有关规范，布局合理，安装牢固，内容健康，与列车环境协调，不挤占（  ）、业务揭示、（  ）等客运服务（  ），不影响安全和服务功能，不损伤车辆设备设施。","answer":"ACD","explanation":"《动车组服务质量规范》9.2","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"铁路图形标志"},{"key":"B","text":"图形标志"},{"key":"C","text":"安全宣传"},{"key":"D","text":"内容或位置"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-862","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组列车服务质量规范》10.1高铁快运应使用周转箱、（   ）、（  ）、（  ）等集装容器运输，集装件装载在高铁快运专用柜、（  ）、二等车厢最后一排座椅后空当处等指定位置。","answer":"ABCD","explanation":"《动车组列车服务质量规范》10.1","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"集装包"},{"key":"B","text":"集装袋"},{"key":"C","text":"蓄冷箱"},{"key":"D","text":"大件行李存放处"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-863","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组列车服务质量规范》10.2 有押运员跟车作业的，列车长要对押运员的证件检查。无押运员跟车作业的，列车乘务人员在运行途中巡视、检查集装件（  ）、（  ）、（  ）等状况。","answer":"BCD","explanation":"《动车组列车服务质量规范》10.2","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"数量"},{"key":"B","text":"码放"},{"key":"C","text":"外包装"},{"key":"D","text":"施封"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-864","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《动车组列车服务质量规范》11.2按规定配置业务资料，内容修改及时、正确。除携带（  ）、（  ）和（  ）等必要资料外，车上不携带其他纸质资料台账。","answer":"ABD","explanation":"《动车组列车服务质量规范》11.2","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"铁路电报"},{"key":"B","text":"客运记录"},{"key":"C","text":"药械使用登记表"},{"key":"D","text":"处理票务"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-865","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中国铁路运输收入管理规定》规定，铁路运输收入分为（  ）。","answer":"ABCD","explanation":"《中国铁路运输收入管理规定》第十八条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客运收入"},{"key":"B","text":"货运收入"},{"key":"C","text":"铁路建设基金"},{"key":"D","text":"代收款"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-866","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中国铁路运输收入管理规定》规定，（  ）及（  ）应当设置票据库保管纸质票据。","answer":"AB","explanation":"《中国铁路运输收入管理规定》第二十三条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"运输企业"},{"key":"B","text":"客货营业单位"},{"key":"C","text":"客运车站"},{"key":"D","text":"客运段"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-867","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"铁路运输费用结算方式分为（  ）和（  ）两种。","answer":"AC","explanation":"《中国铁路运输收入管理规定》第二十六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"现金结算"},{"key":"B","text":"支票"},{"key":"C","text":"非现金结算"},{"key":"D","text":"电子支付"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-868","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"结账时间除特殊规定外统一规定为（  ），客运营业单位的售票结账时间可为（  ），12306网站售票结账时间为（  ）， 旅客列车结账时间为（  ）。","answer":"ABCD","explanation":"《中国铁路运输收入管理规定》第四十五条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"18点"},{"key":"B","text":"交接班时间"},{"key":"C","text":"24点"},{"key":"D","text":"本次乘务工作终了"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-869","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"发生运输收入事故时，应保护好现场并立即报告（  ）和（  ）， 及时组织破案。","answer":"AB","explanation":"《中国铁路运输收入管理规定》第六十八条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"运输企业收入管理部门"},{"key":"B","text":"公安部门"},{"key":"C","text":"上级收入管理部门"},{"key":"D","text":"同级收入管理部门"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-870","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"企业纪律处分: 根据情节轻重按照企业有关规定执行，包括(    )、记过、记大过、(    )、(    ) 、(    )。","answer":"ABCD","explanation":"《中国铁路运输收入管理规定》第七十三条条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"警告"},{"key":"B","text":"撤职"},{"key":"C","text":"留用察看"},{"key":"D","text":"开除"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-871","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"铁路印刷企业应当具有(    )等安全设备和措施。","answer":"ABCD","explanation":"《中国铁路运输收入票据管理工作规则》第二十四条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"防盗、防火"},{"key":"B","text":"防潮"},{"key":"C","text":"防鼠"},{"key":"D","text":"防虫咬"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-872","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路客运运价规则》规定，计算旅客票价，行李包裹运价起码里程为20千米的有（    ）。","answer":"BCD","explanation":"《铁路客运运价规则》第十二条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"加快票"},{"key":"B","text":"空调票"},{"key":"C","text":"客票"},{"key":"D","text":"行李"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-873","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路客运运价规则》规定，计算旅客票价的起码里程为（   ）。","answer":"ABCD","explanation":"《铁路客运运价规则》第十二条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客票20千米"},{"key":"B","text":"加快票100千米"},{"key":"C","text":"卧铺票400千米"},{"key":"D","text":"空调票20千米"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-874","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路客运运价规则》规定，客票票价包括（   ）。","answer":"AB","explanation":"《铁路客运运价规则》第十三条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"硬座票价"},{"key":"B","text":"软座票价"},{"key":"C","text":"加快票票价"},{"key":"D","text":"空调票票价"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-875","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路客运运价规则》规定，附加票票价包括（   ）。","answer":"ABC","explanation":"《铁路客运运价规则》第十三条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"加快票价"},{"key":"B","text":"卧铺票价"},{"key":"C","text":"空调票票价"},{"key":"D","text":"硬座客票票价"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-876","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路客运运价规则》规定，旅客票价包括和（   ）两部分。","answer":"CD","explanation":"《铁路客运运价规则》第十三条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"加快票票价"},{"key":"B","text":"保险费"},{"key":"C","text":"客票票价"},{"key":"D","text":"附加票票价"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-877","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"儿童票可享受（   ）的优惠。","answer":"ABC","explanation":"《铁路客运运价规则》第十六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客票"},{"key":"B","text":"加快票"},{"key":"C","text":"空调票"},{"key":"D","text":"附加票"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-878","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"学生票可享受（   ）的优惠。","answer":"ABC","explanation":"《铁路客运运价规则》第十六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"硬座客票"},{"key":"B","text":"加快票"},{"key":"C","text":"空调票"},{"key":"D","text":"附加票"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-879","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"残疾军人票可享受（   ）的优惠。","answer":"AD","explanation":"《铁路客运运价规则》第十六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"客票"},{"key":"B","text":"加快票"},{"key":"C","text":"空调票"},{"key":"D","text":"附加票"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-880","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"事故速报应包括的内容（   ）。","answer":"ABC","explanation":"《铁路交通事故应急救援和调查处理条例》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"事故种类"},{"key":"B","text":"发生时间、车次"},{"key":"C","text":"旅客姓名"},{"key":"D","text":"车票种类"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-881","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"以下哪个属于一般D类事故范畴？（   ）","answer":"AC","explanation":"《铁路交通事故应急救援和调查处理条例》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"作业人员违反劳动纪律、作业纪律耽误列车"},{"key":"B","text":"造成3人重伤"},{"key":"C","text":"列车上工作人员往外抛掷物体造成人员伤害或设备损坏"},{"key":"D","text":"造成2人死亡"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-882","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"事故责任分为全部责任和（   ）。","answer":"ABCD","explanation":"《铁路交通事故应急救援和调查处理条例》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"主要责任"},{"key":"B","text":"重要责任"},{"key":"C","text":"次要责任"},{"key":"D","text":"同等责任"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-883","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路交通事故调查处理规则》第七条规定：事故分为（  ）。","answer":"ABCD","explanation":"《铁路交通事故调查处理规则》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"特别重大事故"},{"key":"B","text":"重大事故"},{"key":"C","text":"较大事故"},{"key":"D","text":"一般事故"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-884","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路交通事故应急救援和调查处理条例》第七条规定，任何单位和个人不得干扰、阻碍（ ）和事故调查处理。","answer":"ABC","explanation":"《铁路交通事故应急救援和调查处理条例》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"事故应急救援"},{"key":"B","text":"铁路线路开通"},{"key":"C","text":"列车运行"},{"key":"D","text":"铁路线路施工"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-885","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中华人民共和国民法典》第二十六条 父母对未成年子女负有（  ）、（  ）和（  ）的义务。","answer":"ABC","explanation":"《中华人民共和国民法典》第二十六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"抚养"},{"key":"B","text":"教育"},{"key":"C","text":"保护"},{"key":"D","text":"养育"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-886","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中华人民共和国民法典》第二十六条成年子女对父母负有（  ）、（  ）和（  ）的义务。","answer":"ABC","explanation":"《中华人民共和国民法典》第二十六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"赡养"},{"key":"B","text":"扶助"},{"key":"C","text":"保护"},{"key":"D","text":"扶养"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-887","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中华人民共和国民法典》第八百零九条 运输合同是承运人将旅客或者货物从起运地点运输到约定地点,(   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）内将旅客、货物安全运输到约定地点。","answer":"BD","explanation":"《中华人民共和国民法典》第八百一十一条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"约定时限"},{"key":"B","text":"约定期限"},{"key":"C","text":"约定时间"},{"key":"D","text":"合理期限"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-890","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十五条　旅客应当按照有效车票记载的（  ）、（  ）和（  ）乘坐。","answer":"ABD","explanation":"《中华人民共和国民法典》第八百一十五条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"时间"},{"key":"B","text":"班次"},{"key":"C","text":"席别"},{"key":"D","text":"座位号"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-891","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十五条　旅客（   ）、（   ）、（   ）或者持（  ）的优惠客票乘坐的,应当补交票款,承运人可以按照规定加收票款;旅客不支付票款的,承运人可以拒绝运输。","answer":"ABCD","explanation":"《中华人民共和国民法典》第八百一十五条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"无票乘坐"},{"key":"B","text":"超程乘坐"},{"key":"C","text":"越级乘坐"},{"key":"D","text":"不符合减价条件"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-892","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十六条　旅客因自己的原因不能按照客票记载的时间乘坐的,应当在约定的期限内办理（ ）或者（）手续；（ ）办理的,承运人可以不退票款,并不再承担（ ）义务。","answer":"ABCD","explanation":"《中华人民共和国民法典》第八百一十六条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"退票"},{"key":"B","text":"变更"},{"key":"C","text":"逾期"},{"key":"D","text":"运输"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-893","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十七条　旅客随身携带行李应当符合约定的（  ）和（  ）要求;超过限量或者违反品类要求携带行李的,应当办理托运手续。","answer":"BC","explanation":"《中华人民共和国民法典》第八百一十七条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"剂量"},{"key":"B","text":"限量"},{"key":"C","text":"品类"},{"key":"D","text":"种类"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-894","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十八条　旅客不得随身携带或者在行李中夹带（  ）以及可能危及运输工具上人身和财产安全的危险物品或者违禁物品。","answer":"ABCD","explanation":"《中华人民共和国民法典》第八百一十八条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"易燃、易爆"},{"key":"B","text":"有毒"},{"key":"C","text":"有腐蚀性"},{"key":"D","text":"有放射性"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-895","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中华人民共和国民法典》第八百二十条　承运人应当按照有效（  ）记载的时间、（  ）和座位号运输旅客。","answer":"BD","explanation":"《中华人民共和国民法典》第八百二十条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车票"},{"key":"B","text":"客票"},{"key":"C","text":"车次"},{"key":"D","text":"班次"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-896","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中华人民共和国民法典》第八百二十二条　承运人在运输过程中,应当尽力救助患有（   ）、（   ）、（  ）的旅客。","answer":"ABD","explanation":"《中华人民共和国民法典》第八百二十二条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"急病"},{"key":"B","text":"分娩"},{"key":"C","text":"遇难"},{"key":"D","text":"遇险"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-897","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中华人民共和国民法典》第八百二十三条　承运人应当对运输过程中旅客的伤亡承担赔偿责任;但是,伤亡是旅客（   ）造成的或者承运人证明伤亡是（ ）、（ ）造成的除外。","answer":"ABC","explanation":"《中华人民共和国民法典》第八百二十三条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"自身健康原因"},{"key":"B","text":"旅客故意"},{"key":"C","text":"重大过失"},{"key":"D","text":"重大过错"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-898","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》第五十四条鞭炮、（  ）、（  ）、（  ）等易爆物品应立即浸湿处理。","answer":"BCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"电石"},{"key":"B","text":"发令纸"},{"key":"C","text":"摔炮"},{"key":"D","text":"拉炮"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-899","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》（铁客[2022]124号）规定，（  ）、（  ）不得销售禁止随身携带的物品或者超过规格限制随身携带物品。","answer":"CD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车站站房内"},{"key":"B","text":"车站站房及附属建筑范围"},{"key":"C","text":"车站安检区域内"},{"key":"D","text":"旅客列车"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-900","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》（铁客[2022]124号）中所称安检是指所属铁路运输企业在客运车站、旅客列车对旅客（  ）、（  ）、（  ）进行禁止和限制物品检查的活动。","answer":"BCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"工作人员"},{"key":"B","text":"其他进站、乘车人员"},{"key":"C","text":"及其随身携带品"},{"key":"D","text":"托运的行包快件"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-901","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路客运站车音频视频管理办法》，除必要的客运作业和旅客服务信息外，站车应当重点播放禁止携带危险品进站、上车等宣传、（  ）、（  ）、（  ）内容。","answer":"BCD","explanation":"《铁路客运站车音频视频管理办法》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"吸烟"},{"key":"B","text":"禁止吸烟宣传"},{"key":"C","text":"安全服务宣传"},{"key":"D","text":"卫生健康宣传"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-902","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"在实行车票实名制管理过程中，发生（ ）行为的，铁路运输企业应当予以制止。","answer":"ABCD","explanation":"《铁路旅客车票实名制管理办法》交通运输部令2022年第39号","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"殴打、辱骂车票实名制管理人员"},{"key":"B","text":"冲闯、堵塞实名查验通道、相关场地"},{"key":"C","text":"破坏、损毁、占用相关设施设备、系统等扰乱车票实名制管理工作秩序"},{"key":"D","text":"妨碍车票实名制管理人员正常工作"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-903","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客车票实名制管理办法》，不属于长途客运的公益性“慢火车”、（  ）、（  ）、（  ）根据实际情况暂不实行车票实名制管理的，铁路运输企业应当提前向社会公布并说明理由。","answer":"BCD","explanation":"《铁路旅客车票实名制管理办法》交通运输部令2022年第39号","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"小客车"},{"key":"B","text":"市域（郊）列车"},{"key":"C","text":"城际列车"},{"key":"D","text":"相关车站"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-904","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"购买车票以及办理（    ）等业务时，应当提供乘车人真实有效的身份证件或者身份证件信息。","answer":"ABCD","explanation":"《铁路旅客车票实名制管理办法》交通运输部令2022年第39号","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"补票"},{"key":"B","text":"取票"},{"key":"C","text":"改签"},{"key":"D","text":"退票"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-905","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"铁路运输企业及其工作人员对实施车票实名制管理所获得的旅客身份、购票、乘车等个人信息应当严格保密，不得非法收集、使用、加工、（   ）。","answer":"ABCD","explanation":"《铁路旅客车票实名制管理办法》交通运输部令2022年第39号","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"传输"},{"key":"B","text":"买卖"},{"key":"C","text":"提供"},{"key":"D","text":"公开"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-906","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客禁止、限制携带和托运物品目录》（国家铁路局公安部公告第1号）规定，下列属于管制器具的是（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《铁路旅客禁止、限制携带和托运物品目录》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"手电筒"},{"key":"B","text":"电击器"},{"key":"C","text":"催泪器"},{"key":"D","text":"匕首"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-907","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客禁止、限制携带和托运物品目录》（国家铁路局公安部公告第1号）规定，禁止携带的易燃易爆物品有（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《铁路旅客禁止、限制携带和托运物品目录》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"供病人吸氧的袋装医用氧气"},{"key":"B","text":"液化石油气"},{"key":"C","text":"固体酒精"},{"key":"D","text":"硝化纤维（含胶片）"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-908","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》第四十六条规定，哪些情况下不能办理退票？（  ）","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第46条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车票发站开车后"},{"key":"B","text":"开车后改签的车票"},{"key":"C","text":"加收的票款"},{"key":"D","text":"车补车票（因未通过或未办理学生资质核验和丢失购票时使用的有效身份证件，而办理的补票除外）。"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-909","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》旅客可在（）、（）和具备退票功能的（）办理退票。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第47条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车站售票窗口"},{"key":"B","text":"12306网站"},{"key":"C","text":"自助售票机"},{"key":"D","text":"自动售票机"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-910","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中国国家铁路集团有限公司铁路旅客运输规程》第十六条，学生优惠票限于使用普通旅客列车硬座、硬卧和动车组列车二等座、（  ）、（  ）、（   ）。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第16条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"二等包座"},{"key":"B","text":"多功能座"},{"key":"C","text":"一等座和动车组卧铺各席别"},{"key":"D","text":"商务座"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-911","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》铁路旅客运输合同是明确（ ）与（ ）之间权利义务关系的协议。","answer":"BC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第4条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"承运人"},{"key":"B","text":"铁路运输企业"},{"key":"C","text":"旅客"},{"key":"D","text":"收货人"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-912","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》旅客旅行途中因（）不能继续旅行时，经站、车核实，可在下车后30日以内到（）办理退票，退还已收票价与已乘区间票价差额，核收退票费。","answer":"AD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第49条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"伤、病"},{"key":"B","text":"急病"},{"key":"C","text":"经停站"},{"key":"D","text":"下车站"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-913","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》因铁路运输企业责任或自然灾害等其他不能正常运输情形导致旅客退票时按下列规定办理，不收退票费。（   ）","answer":"ABCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第50条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"在车票发站，退还全部票款；"},{"key":"B","text":"在中途站，退还未乘区间票款；"},{"key":"C","text":"在到站，退还车票未用部分票款；"},{"key":"D","text":"列车因空调设备故障在运行过程中不能修复时，应退还未使用区间的空调费用。"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-914","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》因列车（）导致旅客退票时，旅客可自列车停运信息公布时起至车票乘车日期后（  ）以内办理退票手续，不收退票费。","answer":"AC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第52条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"停运"},{"key":"B","text":"晚点"},{"key":"C","text":"30日"},{"key":"D","text":"180日"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-915","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》儿童10千克，外交人员35千克，其他旅客20千克。每件物品外部尺寸长、宽、高之和不超过（）厘米，杆状物品不超过（）厘米；但乘坐动车组列车均不超过 （）厘米。","answer":"ABC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第57条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"160"},{"key":"B","text":"200"},{"key":"C","text":"130"},{"key":"D","text":"120"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-916","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》旅客每人免费携带品,（）、（）等轮式代步工具须使用硬质包装物妥善包装。","answer":"BC","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第57条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"轮式 轮椅"},{"key":"B","text":"平衡车"},{"key":"C","text":"滑行器"},{"key":"D","text":"折叠婴儿车"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-917","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》旅客携带品,每人免费携带品的重量和规格是：儿童（），外交人员（），其他旅客（）。","answer":"ABD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第57条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"10千克"},{"key":"B","text":"35千克"},{"key":"C","text":"30千克"},{"key":"D","text":"20千克"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-918","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《铁路旅客运输规程》依靠（）才能行动的老、幼、病、残、孕等特殊重点旅客旅行时代步的（），以及随行婴儿使用的（），可免费携带并不计入上述范围。","answer":"BCD","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第57条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"轮式轮椅"},{"key":"B","text":"辅助器具"},{"key":"C","text":"折叠式轮椅"},{"key":"D","text":"折叠婴儿车"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-919","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"客流的主要组成要素是（   ）。","answer":"ABC","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"流量"},{"key":"B","text":"流向"},{"key":"C","text":"流程"},{"key":"D","text":"位移"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-920","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"客流调查分为（   ）三种形式，一般以日常调查为主。","answer":"ABC","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"综合调查"},{"key":"B","text":"节假日调查"},{"key":"C","text":"日常调查"},{"key":"D","text":"意向调查"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-921","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》，动车组列车商务座提供的报刊杂志包括人民铁道报、（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"铁道报社"},{"key":"B","text":"服务指南"},{"key":"C","text":"铁路局自办或招标杂志"},{"key":"D","text":"专项服务项目单"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-922","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》，动车组列车商务座提供的小食品包括非油炸类点心、（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"蛋糕"},{"key":"B","text":"蜜饯类"},{"key":"C","text":"坚果"},{"key":"D","text":"肉制品（不宜使用猪肉制品）"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-923","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》，动车组列车商务座验票时，必须双手接过旅客证件及车票，快速、准确查验；及时记录旅客（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"性别"},{"key":"B","text":"姓氏"},{"key":"C","text":"席位"},{"key":"D","text":"到站"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-924","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）规定商务座(   )列消耗品，一客一换。","answer":"ABCD","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一次性拖鞋"},{"key":"B","text":"耳机"},{"key":"C","text":"小毛巾"},{"key":"D","text":"眼罩"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-925","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"动车组列车商务座防寒毯使用年限（  ）换洗期限（   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）色；插头直径3.5mm；缆线长度120cm左右；采用一次性耳机；单个独立包装。","answer":"AB","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运[2017]158号）附件2","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"白"},{"key":"B","text":"黑"},{"key":"C","text":"深"},{"key":"D","text":"浅"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-928","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运[2017]158号）规定，动车组列车专项服务备品中眼罩应采用（   ）色。","answer":"AB","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运[2017]158号）附件2","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"深蓝"},{"key":"B","text":"黑"},{"key":"C","text":"蓝"},{"key":"D","text":"白"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-929","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运[2017]158号）规定，动车组列车商务座提供（ 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）。","answer":"AC","explanation":"《中国铁路总公司客运部关于规范动车组应急饮食品供应工作的通知》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"350ml"},{"key":"B","text":"300ml"},{"key":"C","text":"2元/瓶"},{"key":"D","text":"3元/瓶"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-954","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"列车晚点1小时以上且逢餐点（  ）的，列车向旅客提供免费饮食品。","answer":"BC","explanation":"《中国铁路总公司客运部关于规范动车组应急饮食品供应工作的通知》","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"8点以前"},{"key":"B","text":"11:30～13:00"},{"key":"C","text":"17:30～19:00"},{"key":"D","text":"17:00～19:30"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-955","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《关于规范动车组应急饮食品供应工作的通知》中，车站应填写并向列车长提供《动车组列车应急饮食品交接单》，详细记录供应车站、（   ）、（   ）、（   ）、实际供应数量等信息。","answer":"BCD","explanation":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2018〕193号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"车厢"},{"key":"B","text":"日期时间"},{"key":"C","text":"车次"},{"key":"D","text":"供应品类"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-956","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《关于规范动车组应急饮食品供应工作的通知》中，符合免费供应条件时，列车长可向属地铁路局集团公司客运（客服）调度提出应急饮食品供应申请（内容包括车次（   ）、（   ）、（   ），重联时分前后组）。","answer":"BCD","explanation":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2018〕193号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"时间"},{"key":"B","text":"定员"},{"key":"C","text":"现员"},{"key":"D","text":"需求份数"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-957","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"铁路旅客投诉涉诉单位应填写《涉诉工单》调查核实报告，内容包含（   ）。","answer":"ABCD","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"投诉事由"},{"key":"B","text":"调查情况"},{"key":"C","text":"原因分析"},{"key":"D","text":"处理结果"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-958","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"旅客投诉受理渠道主要包括（ ）、（ ）、（ ）的，以及社会监督机构、上级单位和政府部门等转来的投诉。","answer":"ABD","explanation":"《兰州局集团公司旅客投诉管理办法》第2条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"电话"},{"key":"B","text":"互联网"},{"key":"C","text":"微信"},{"key":"D","text":"信件方式受理"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-959","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"（  ）射击运动员等人依法可以携带、托运枪支、弹药或者管制器具。","answer":"ABCD","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"军人"},{"key":"B","text":"武警"},{"key":"C","text":"公安民警"},{"key":"D","text":"民兵"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-960","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"以下物品属于铁路旅客禁止托运和随身携带的物品有（  ）。","answer":"ABCD","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"道具枪、发令枪、钢珠枪、催泪枪、电击枪"},{"key":"B","text":"弹药、爆破器材、烟火制品"},{"key":"C","text":"匕首、刺刀、佩刀、三棱刮刀、猎刀、加长弹簧折叠刀"},{"key":"D","text":"警棍、军用或者警用匕首、催泪器、电击器、防卫器、弩、弩箭"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-961","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"铁路旅客携带（  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）、发胶、杀虫剂、空气清新剂等自喷压力容器，单体溶器容积不超过150毫升，每种限带1件，累计不超过600毫升。","answer":"ABC","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"冷烫精"},{"key":"B","text":"染发剂"},{"key":"C","text":"摩丝"},{"key":"D","text":"指甲油"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-964","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"作为食品且经封闭箱体包装的（  ）软体类水产动物可以随铁路旅客乘车。","answer":"ABCD","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"鱼"},{"key":"B","text":"虾"},{"key":"C","text":"贝"},{"key":"D","text":"蟹"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-965","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）规定，“铁路畅行”服务对象为（     ）。","answer":"ABD","explanation":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"中国科学院院士"},{"key":"B","text":"中国工程院院士"},{"key":"C","text":"其他人员一名"},{"key":"D","text":"随同中国科学院院士和中国工程院院士出行的陪同人员一名"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-966","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）规定，旅行途中，对非商务座院士旅客，列车长应(      )。","answer":"ABCD","explanation":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"主动问候"},{"key":"B","text":"征求服务意见"},{"key":"C","text":"提供茶水"},{"key":"D","text":"不提供与其他旅客有明显区别的服务。"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-967","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）规定，对持非商务座车票院士旅客，有条件的，（        ）应与（         ）进行交接。","answer":"AD","explanation":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"列车工作人员"},{"key":"B","text":"列车"},{"key":"C","text":"车站"},{"key":"D","text":"车站引导服务人员"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-968","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"乘警工作席,原在动车组列车紧邻操纵端司机室为值乘乘警预留的F座席 (不含（  ）、优选（  ），同时非操纵端不预留)保持不变。","answer":"AD","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"一等座"},{"key":"B","text":"二等座"},{"key":"C","text":"特等座"},{"key":"D","text":"商务座"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-969","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"特殊重点旅客是指因（  ）等原因，在旅行中依靠辅助器具才能行动等需特殊照顾的重点旅客。","answer":"ABC","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"年龄"},{"key":"B","text":"行为"},{"key":"C","text":"身体状况"},{"key":"D","text":"行动不便"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-970","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"在铁路售票、 进站、 候车、 乘车、 出站等环节，铁路运输企业应当给予重点旅客特别（  ）。","answer":"ABCD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"关注"},{"key":"B","text":"关心"},{"key":"C","text":"关怀"},{"key":"D","text":"关爱"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-971","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"重点旅客（可包括不超过2名随行陪同人员）可享受（  ），使用无障碍售票窗口、重点旅客候车室、母婴室(哺乳室)、 无障碍卫生间(第三卫生间)，以及无障碍服务设施等服务。","answer":"ABCD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"优先安检"},{"key":"B","text":"优先验证"},{"key":"C","text":"优先检票"},{"key":"D","text":"引导服务"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-972","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"特殊重点旅客服务细分为(    )等。","answer":"ABCD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"无陪伴年长旅客服务"},{"key":"B","text":"无陪伴孕 妇旅客服务"},{"key":"C","text":"视觉/听觉障碍旅客服务"},{"key":"D","text":"轮椅/担架(车)行动障碍旅客服务、携带导盲犬旅客服务"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-973","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"无陪伴孕妇旅客服务，一般指面向怀孕超过(  )或预产期在(   )，单独乘车，需要进出站引导以及途中随访关照旅客所提供的服务。","answer":"AC","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"36周(含)"},{"key":"B","text":"38周(含)"},{"key":"C","text":"4周(含)以内"},{"key":"D","text":"5周(含)以内"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-974","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"携带导盲犬旅客服务，指面向因（  ），需携带取得导（  ），辅助视力残疾人工作、生活的（  ）进站乘车旅客所提供的服务。","answer":"ACD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"导盲犬工作证"},{"key":"B","text":"视力残疾人"},{"key":"C","text":"导盲犬"},{"key":"D","text":"视觉障碍"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-975","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"线上渠道包括铁路（  ）。","answer":"ABCD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"12306网站"},{"key":"B","text":"12306App"},{"key":"C","text":"铁路畅行码"},{"key":"D","text":"中国铁路微信公众号、 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懂得预防火灾的措施、懂得（   ）、懂得(   )、会使用消防器材、会报警、会扑救初起火灾、会（   ）。","answer":"ABCD","explanation":"《国铁集团动车组旅客列车消防安全管理办法》（铁办安监〔2024〕2号）第11条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"本岗位的火灾危险性"},{"key":"B","text":"扑救火灾的方法"},{"key":"C","text":"逃生的方法"},{"key":"D","text":"组织疏散逃生"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-979","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"列车应通过图形标志、（   ）、广播宣传等多种方式，向旅客进行禁止吸烟、(    )，以及（  ）、灭火器和（  ）使用方法等消防安全知识宣传。","answer":"ABCD","explanation":"《国铁集团动车组旅客列车消防安全管理办法》（铁办安监〔2024〕2号）第43条","difficulty":"","knowledgeId":"","options":[{"key":"A","text":"电子显示"},{"key":"B","text":"严禁携带禁限物品"},{"key":"C","text":"逃生知识"},{"key":"D","text":"紧急破窗锤"}],"sourceSheet":"多选300"},{"id":"highspeed-multiple-980","bank":"highspeed","bankLabel":"高速题库","type":"multiple","question":"《国铁集团动车组旅客列车消防安全管理办法》第十一条  动车组运行途中应建立由列车长为组长，（   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15 分钟及以上时，列车长通过百度查询相关晚点信息。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1006","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"隧道内应急照明装置应实施远动开关，在隧道内换乘时，列车长通知司机向列车调度员申请开启应急照明，设有应急照明远程控制终端的单位接到列车调度员开启应急照明通知后，在第一时间开启隧道内应急照明。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1007","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"列车发生火灾、爆炸可能危及行车、人身安全时，客运乘务组、随车机械师等列车乘务人员应立即通知司机采取停车措施，来不及报告时，应使用客室紧急制动装置停车。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1008","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"客运乘务组、随车机械师等列车乘务人员发现或接到旅客反映车厢内有明火、冒烟等火情或消防设施报警时，应立即施救并通知司机。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1009","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"动车组超员影响运行时，列车应停止办理无票、越站补票业务，向客运（客服）调度员报告，并立即通过客运管理信息系统通知相关车站。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1010","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"故障动车组和救援动车组列车长组织列车员或随车机械师手动打开换乘车门，相互配合放置渡板或应急梯，并做好安全防护，组织旅客有序换乘。无法对准换乘车门时应组织旅客下车换乘。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1011","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"恶劣天气影响运行，列车长应掌握餐食和饮用水储备情况，符合应急饮食品供应条件的，列车长可向属地铁路局集团公司客运（客服）调度提出应急饮食品供应申请，由铁路局集团公司客运（客服）调度安排具备条件的车站做好饮食品供应工作，同时将安排计划及时反馈提出需求的列车长。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1012","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"如遇火灾危及旅客安全，但未接到扣停邻线列车的通知，应开启运行方向左侧车门（无线路一侧），向安全地带疏散，结合现场实际，确定旅客疏散方向和疏散方式，列车工作人员应做好旅客安全宣传和防护，严禁旅客擅自跨越线路。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1013","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"动车组列车发生火灾时，需组织旅客向地面疏散时，无须扣停邻线列车。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1014","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"列车发生旅客疑似食物中毒事件，列车长应立即向随车机械师报告，并通知司机，司机向列车调度员报告。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1015","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"换乘过程中，动车组禁止移动，换乘完毕后将渡板或应急梯转移配置到救援动车组上。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1016","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"动车组途中遇有30％以上的卫生间集便箱满载停用，预计无法维持使用至下一图定吸污站点时，由列车长视情况，按照公布的高铁吸污站选择应急吸污站，原则上选择本次列车停靠车站，提前30分钟向吸污站所属局客运（客服）调度员提出应急吸污请求，具体内容包括车次、车站、吸污车厢号。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》铁客〔2021〕72号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1017","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《高速铁路行车组织细则》电气化区段停电处理扒乘人员的安全措施中要求需接触网停电处理扒乘人员时，车站值班员向列车调度员提出停电申请，列车调度员通知供电调度员停电。供电调度员通知供电人员赶赴现场。","answer":"正确","explanation":"《高速铁路行车组织细则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1018","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《高速铁路行车组织细则》接发列车规定动车组（含动力集中动车组）以外的旅客列车在办理客运业务的车站出发时，客运（值班）员确认客运作业完毕后，通过无线对讲设备通知司机，司机须得到列车长的报告后，方可起动列车。","answer":"错误","explanation":"《高速铁路行车组织细则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1019","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《高速铁路行车组织细则》在中间站（含折返站）关门作业组织动车组列车开车前，客运（值班）员得到车辆吸污作业完毕的汇报并确认客运作业完毕后通知列车长。","answer":"正确","explanation":"《高速铁路行车组织细则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1020","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《高速铁路行车组织细则》动车组列车在车站进行上水作业的，上水人员作业完毕，须关（锁）闭注水口盖板并确认后，通知车站客运（值班）员。","answer":"正确","explanation":"《高速铁路行车组织细则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1021","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《高速铁路行车组织细则》办理客运业务的旅客列车未完全停靠站台的处置办法中规定因站台长度原因导致列车未完全停靠站台时，未停靠站台的车门可以开启，车站及列车客运人员有序引导旅客由停靠站台的车门乘降。","answer":"错误","explanation":"《高速铁路行车组织细则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-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终了的次日起至发现日止按每日乘车50km计算票价。","answer":"错误","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1041","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"根据使用的目的不同，乘车证分为“公用乘车证”和“私用乘车证”。","answer":"错误","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1042","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"持用伪造或涂改的车票乘车时，除按无票处理外并送交公安部门处理。","answer":"正确","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1043","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"持便乘证的机车乘务员、运转车长，按指定日期、车次乘车有效。","answer":"错误","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1044","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"铁路乘车证不能免费托运行李。","answer":"正确","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1045","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"机要部门使用的软席乘车证只限乘指定的乘车位置。","answer":"正确","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1046","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"持用铁路定期通勤乘车证的职工允许乘坐动车组二等车，但须办理签证后乘车。","answer":"错误","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1047","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"铁路乘车证可以乘坐旅游列车。","answer":"错误","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1048","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"持用全年定期、通勤乘车证，应同时附有乘车证使用卡片。","answer":"错误","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1049","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"铁路乘车证不办理异地签证或补价手续。","answer":"正确","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1050","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"持用一次性往返铁路免费硬席乘车证，除换乘外，中途下车无效。","answer":"正确","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1051","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"铁路职工持往返乘车证在出差途中因紧急公务事情中途下车不需补票。","answer":"错误","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1052","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"铁路乘车证按乘车的有效期限可分为全年定期（为一个历年）；临时定期（不超过三个月）；往返三个类别。","answer":"错误","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1053","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"根据《铁路乘车证管理办法》，持全年定期乘车证乘坐特快列车时，不需办理车站签证；但在列车上使用卧铺时，应在列车办理签证。","answer":"正确","explanation":"《铁路乘车证管理办法》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1054","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"动车组旅客站台应为高站台，应设置安全标线和停车位置标。","answer":"正确","explanation":"《铁路技术管理规程》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1055","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"客车内应有紧急制动阀及压力表，并均应保持作用良好，按规定时间进行检查、校对并施封。","answer":"正确","explanation":"《铁路技术管理规程》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1056","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"办理客运业务的动车组列车因故导致列车未完全停靠站台后，司机要立即向列车调度员（车站值班员）报告停车情况。","answer":"正确","explanation":"《铁路技术管理规程》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1057","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"动车组列车使用紧急制动阀时可不将情况报告司机。","answer":"错误","explanation":"《铁路技术管理规程》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1058","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"在中间站（含折返站）、终到站，动车组列车到站按标停稳后，由司机（随车机械师）开启车门。","answer":"正确","explanation":"《铁路技术管理规程》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1059","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"“拧紧人力制动机信号“的机车鸣示方式是三短声。","answer":"正确","explanation":"《铁路技术管理规程》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1060","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"紧邻高铁（客专）正线且无隔离的到发线不得安排上水作业。","answer":"正确","explanation":"《铁路技术管理规程》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1061","bank":"highspeed","bankLabel":"高速题库","type":"judge","q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一份由列车自存，一份连同旅客证明材料、相关证人或第三责任人和旅客物品等一并交车站客运人员。","answer":"正确","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1085","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"铁路旅客人身伤害及携带品处理工作应遵循实事求是、依法依规、就近及时的原则开展。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1086","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"旅客伤病情况严重需紧急停车处理或发生3人以上疑似食物中毒的，应报告所在铁路局集团公司客运(客服)调度，接到报告后，客运(客服) 调度员应当立即根据列车长提出的要求，通知有关车站及值班主任 (列车调度员) ，需要停车处理的停车处理。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1087","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"列车发现旅客在区间坠车时，应立即停车按本办法第四条处理，并报运行所在铁路局集团公司客运(客服)调度，将受伤旅客移交前方停车站。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1088","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"客运记录应主要记录日期、车次、旅客姓名、有效身份证件号码、车票信息、联系方式、伤病情况、受伤部位、铁路乘意险等，涉及第三人的应有第三人详细信息，因时间来不及记明前述内容时，可在客运记录中简要记明日期、车次、下交原因，并须在5日内向处理单位补交有关材料。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1089","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"由于车门未锁造成旅客跳车、坠车或站内背门下车造成旅客伤害的属于列车责任。","answer":"正确","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》铁运〔2012〕320号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1090","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"由于组织不当，旅客下车挤、摔造成伤害的属于车站责任。","answer":"错误","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》铁运〔2012〕320号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1091","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"因铁路客运人员的过失造成旅客挤伤、烫伤时，属于铁路责任。","answer":"正确","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》铁运〔2012〕320号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1092","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"特殊情况来不及编制客运记录时，应在3日内将客运记录及有关材料补交下车站。列车监控视频应在乘务交路完成，返回本段后3日内移交车站。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1093","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"列车发现严重精神障碍旅客时，列车长要立即通\n知乘警，重点予以关注，交到站妥善处理；对可能危及列车安全或其他旅客以及站车工作人员人身安全的，提前交二类及以上停车站。","answer":"正确","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1094","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"站车交接时，列车应编制客运记录一式两份，一份由列车自存，一份连同旅客证明材料、相关证人或第三责任人和旅客物品等一并交车站客运人员。","answer":"错误","explanation":"国铁集团关于印发《铁路旅客人身伤害及携带品损失处理办法》的通知（铁客[2025]209号）","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1095","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第三条，旅客：持有铁路有效乘车凭证的人。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1096","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第三条，车票实名查验，是指铁路运输企业对实行车票实名购买的车票记载的身份信息与旅客及其有效身份证件进行一致性核对，并记录旅客乘车信息的行为。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1097","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第三条，车票实名查验，是指铁路运输企业对实行车票实名购买的车票记载的身份信息与乘车人及其有效身份证件进行一致性核对，并记录旅客乘车信息的行为。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1098","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第十六条，学生优惠票根据减价优惠区间按相对近径路或合理径路发售。在减价优惠区间内购买联程车票时，开车时间在5天以内的扣减1次优惠乘车次数。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第16条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1099","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第十六条，学生优惠票根据减价优惠区间按相对近径路或合理径路发售。在减价优惠区间内购买联程车票时，开车时间在48小时内的扣减1次优惠乘车次数。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第16条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1100","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第五十一条，晚点列车晚点信息公布前购买的联程车票，可一并办理退票，不收退票费。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第51条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1101","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第五十一条，晚点列车晚点信息公布前已购联程车票，可一并办理退票，不收退票费。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第51条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1102","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第五十八条，取消了“旅客携带品应当遵守国家禁止或者限制运输的相关规定。”","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第58条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1103","bank":"hi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按系统提示办理。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第47条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1174","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》旅客可在车站售票窗口、12306网站和具备退票功能的自动售票机办理退票。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第47条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1175","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》凭12306网站购票证件购买的车票均可在12306网站办理退票。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第47条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1176","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》旅客使用12306网站购票证件，通过现金方式购买的车票，可通过12306网站先行办理退票，自网上办理退票成功之日起180日以内，凭旅客有效身份证件到车站指定窗口办理退款手续。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第47条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1177","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》在车站售票窗口办理退票时，乘车人本人办理的，需出具购票时所使用的有效身份证件。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第48条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1178","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》在车站售票窗口办理退票时，旅客本人办理的，需出具购票时所使用的有效身份证件。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第48条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1179","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第十六条，毕业生凭盖有院校公章的学校书面证明当年可购买1次从学校所在地出发到家庭居住地的学生优惠票。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第16条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1180","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第十六条，学生优惠票限于使用普通旅客列车硬座、硬卧和动车组列车二等座、二等包座、特等座、一等座和动车组卧铺各席别。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第16条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1181","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》铁路旅客运输合同是明确铁路运输企业与旅客之间权利义务关系的协议。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第4条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1182","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》：铁路旅客运输合同是明确承运人与旅客之间权利义务关系的协议。起运地承运人依据本规程订立的旅客运输合同对所涉及的承运人具有同等约束力。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第4条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1183","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》旅客旅行途中因伤、病不能继续旅行时，经站、车核实，可在下车后30日以内到下车站办理退票，退还应收票价与已乘区间票价差额，核收退票费；同行人同样办理。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第49条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1184","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》因铁路运输企业责任或自然灾害等其他不能正常运输情形导致旅客退票时按下列规定办理，不收退票费：4.列车因空调设备故障在运行过程中不能修复时，应退还未使用区间的空调费用。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第50条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1185","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》因铁路运输企业责任或自然灾害等其他不能正常运输情形导致旅客退票时按下列规定办理，不收退票费：2.在中途站，退还已收票价与已乘区间票价差额。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第50条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1186","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》因铁路运输企业责任或自然灾害等其他不能正常运输情形导致旅客退票时按下列规定办理，不收退票费：3.在到站，退还车票未乘区间票款。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第50条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1187","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》因铁路运输企业责任或自然灾害等其他不能正常运输情形导致旅客退票时按下列规定办理，不收退票费：1.在车票发站，退还全部票款；","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第50条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1188","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》因列车晚点导致未乘车旅客退票时，应在车票发站列车实际开车前办理，退还全部票款，核收退票费。","answer":"错误","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第51条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1189","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》因列车晚点导致未乘车旅客退票时，应在车票发站列车实际开车前办理，退还全部票款，不收退票费。晚点列车晚点信息公布前已购联程车票，可一并办理退票，不收退票费。旅客分别办理联程车票退票的，按本规程第四十五条和第四十六条相关规定处理。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第51条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1190","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》因列车晚点导致旅客退票时，票面乘车日期30日内均可办理，退还全部票款，不收退票费。旅客已购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旅客存在本规程第四十条情形且拒不补票的，铁路运输企业可拒绝其再次购买车票；旅客补票完成后，铁路运输企业解除购票限制。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第43条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1232","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路旅客运输规程》（铁客〔2026〕65号）第三条，旅客：持有铁路有效乘车凭证的乘车人。","answer":"正确","explanation":"《铁路旅客运输规程》（铁客〔2026〕65号）第3条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1233","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"为贯彻落实以人民铁路为人民的发展思想， 减少旅客列车空调失效对旅客安全和服务质量造成的影响切实做好空调失效时应急处置工作，确保旅客安全和及时脱困，特制定本办法。","answer":"错误","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）第一条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1234","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"以人为本，安全第一。开展旅客列车空调失效应急处置工作时，以及时通风透气、保障旅客生命安全和健康为首要 任务，坚决避免旅客在空调失效情况下长时间滞留，救援时，要坚持“旅客脱困优于线路开通”原则。","answer":"错误","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）第五条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1235","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"快速反应、科学处置，接到旅客列车空调失效报告后，各单位、部门应迅速行动，积极进行故障诊断和抢修，果断开展应急处置工作，切实提升应急响应速度和处置效率，应急处置要注重效率， 依法合规。","answer":"错误","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）第六条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1236","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"列车长是现场客运应急处置的第一负责人，负责做出开门(窗)通风决定，提出空调失效期间旅客安全和服务保障求，视情况提出列车在前方最近车站停车的请求。","answer":"正确","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）第八条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1237","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"列车长是现场客运应急处置的第一负责人，负责向所属铁路局集团公司客运 (客服)调度员报告相关情况。","answer":"错误","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）第八条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1238","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"发生地所在铁路局集团公司客运(客服) 调度员负责通知运行所在局限制或停止发售车票，负责通知前方铁路局集团公司采取改签、退票等措施。","answer":"错误","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）第八条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1239","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"动集动车组、普速旅客列车滞留期间和运行时可以开启车门运行。","answer":"错误","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）第十条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1240","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"动车组可安装防护网、开门限速运行， 动集动车组、普速列车不得开门运行。","answer":"正确","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  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。","answer":"正确","explanation":"《动车组列车静音车厢服务规范》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1272","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车静音车厢服务规范》中静音车厢由旅客自主选乘，实行“主动遵守、共同维护、适度干预”原则，乘车旅客需自觉维护安静环境，列车工作人员需加强引导与管理ꎬ 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有卫生间专用保洁工具，与车内保洁工具定位存放在洁具柜内。","answer":"错误","explanation":"《动车组列车服务质量规范》5.7","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1310","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第5.7条规定： 有卫生间专用保洁工具，与车内保洁工具分开定位存放在洁具柜内。","answer":"正确","explanation":"《动车组列车服务质量规范》5.7","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1311","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第5.10条规定：客运乘务组乘务岗位每人配备手持作业终端和音视频记录仪。","answer":"正确","explanation":"《动车组列车服务质量规范》5.10","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1312","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第5.10条规定：客运乘务组每人配备手持作业终端和音视频记录仪。","answer":"错误","explanation":"《动车组列车服务质量规范》5.10","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1313","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第5.10条规定：设备电量充足，系统应用更新至最新版本，作用良好。","answer":"正确","explanation":"《动车组列车服务质量规范》5.10","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1314","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第6.1出库标准规定：6.1.3.2洗手液、卫生纸、擦手纸、一次性坐便垫圈等服务备品配备齐全，定位放置。","answer":"错误","explanation":"《动车组列车服务质量规范》6.1.3.2","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1315","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第6.1出库标准规定：服务指南中的铁路旅客乘车安全须知、应急设施使用方法可配备电子版。","answer":"错误","explanation":"《动车组列车服务质量规范》6.1.3.2","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1316","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第6.1出库标准规定：垃圾车等保洁工具及售货车等备品内外清洁并定位放置，不影响旅客使用空间。","answer":"错误","explanation":"《动车组列车服务质量规范》6.1.3.3","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1317","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第6.1出库标准规定：垃圾车等保洁工具及售货车等备品内外清洁并定位放置，不影响旅客使用空间，有制动装置和防撞胶条。","answer":"正确","explanation":"《动车组列车服务质量规范》6.1.3.3","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1318","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第5.2.3规定：商务座不论旅客是否提出需求，都应为每位旅客提供鞋套。","answer":"错误","explanation":"《动车组列车服务质量规范》5.2.3","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1319","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第5.2.3规定：商务座不用配备头枕片。","answer":"错误","explanation":"《动车组列车服务质量规范》5.2.3","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1320","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第5.2.4规定：优选一等座可以不配备服务指南。","answer":"错误","explanation":"《动车组列车服务质量规范》5.2.4","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1321","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》第5.2.3规定：商务座提供一次性硬质塑料水杯 。","answer":"错误","explanation":"《动车组列车服务质量规范》5.2.3","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1322","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》7.4.2运行途中，为有需求的特殊重点旅客提供送水服务。","answer":"错误","explanation":"《动车组列车服务质量规范》7.4.2","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1323","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》7.10.5高级动卧为旅客提供饮品、一次性拖鞋、耳塞等服务，以及压缩洗脸巾、梳子、牙刷、牙膏、香皂等一次性洗漱用品。","answer":"正确","explanation":"《动车组列车服务质量规范》7.10.5","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1324","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》列车晚点15分钟以上时，列车长根据调度、本段派班室（综合指挥中心）或车站的通报，向旅客公告列车晚点信息，已确定原因的说明晚点原因、预计晚点时间。广播每次间隔不超过30分钟，可利用电子显示屏实时显示。","answer":"正确","explanation":"《动车组服务质量规范》8.3.1","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1325","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》列车晚点30分钟以上时，列车长根据调度、本段派班室（综合指挥中心）或车站的通报，向旅客公告列车晚点信息，已确定原因的说明晚点原因、预计晚点时间。广播每次间隔不超过30分钟，可利用电子显示屏实时显示。","answer":"错误","explanation":"《动车组服务质量规范》8.3.1","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1326","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》热备车底的乘务人员、随车备品和服务用品同步配置到位。遇启用热备车底时，做好宣传解释，配合车站组织旅客换乘其他列车，造成席位置换时按照席位调整计划组织旅客调整席位，按规定做好站车交接。","answer":"正确","explanation":"《动车组服务质量规范》8.3.3","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1327","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》《动车组服务质量规范》热备车底的乘务人员、随车备品和服务备品同步配置到位。遇启用热备车底时，做好宣传解释，配合车站组织旅客换乘其他列车，造成席位置换时按照席位调整计划组织旅客调整席位，按规定做好站车交接。","answer":"错误","explanation":"《动车组服务质量规范》8.3.3","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1328","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》车门故障无法自动开启时，组织旅客到其他车门下车，并通知随车机械师处理；无法关闭时，由专人看守并通知随车机械师处理。使用车门紧急解锁拉手后，及时复位。","answer":"正确","explanation":"《动车组服务质量规范》8.3.5","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1329","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》车门故障无法自动开启时，手动开启车门，并通知随车机械师处理；无法关闭时，由专人看守并通知随车机械师处理。使用车门紧急解锁拉手后，及时复位。","answer":"错误","explanation":"《动车组服务质量规范》8.3.5","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1330","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》餐车销售的饮食品符合国家有关规定。销售的商品质价相符，明码标价，一货一签，价签有“CR”标志，提供发票。餐车明显位置及售货车有商品价目表和菜单，无只收费不服务行为。","answer":"正确","explanation":"《动车组服务质量规范》9.1.2","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1331","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》餐车销售的饮食品符合国家有关规定。销售的商品质价相符，明码标价，一货一签，价签有复兴号“CR”标志，提供发票。餐车明显位置及售货车有商品价目表和菜单，无只收费不服务行为。","answer":"错误","explanation":"《动车组服务质量规范》9.1.2","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1332","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》餐车配置的微波炉、电烤箱、咖啡机等厨房电器符合规定数量、规格和额定功率，保持洁净。","answer":"正确","explanation":"《动车组服务质量规范》9.1.5","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1333","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》餐车配置的微波炉、电烤箱、咖啡机、榨汁机等厨房电器符合规定数量、规格和额定功率，保持洁净。","answer":"错误","explanation":"《动车组服务质量规范》9.1.5","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1334","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》供应品种多样，有高、中、低不同价位的旅行饮食品。尊重外籍旅客和少数民族的饮食习惯。盒饭以冷链为主，热链为辅，常温链仅做应急备用。","answer":"错误","explanation":"《动车组服务质量规范》9.1.7","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1335","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》不出售无生产单位、生产日期、保质期和过期、变质，以及口香糖、方便面等严重影响列车环境卫生的食品。超过保质期限的食品单独存放、回收销毁。","answer":"正确","explanation":"《动车组服务质量规范》9.1.9","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1336","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组服务质量规范》不出售无生产单位、生产日期、保质期和过期、变质，以及口香糖、等严重影响列车环境卫生的食品。超过保质期限的食品单独存放、回收销毁。","answer":"错误","explanation":"《动车组服务质量规范》9.1.9","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1337","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》规定：高铁快运有押运员跟车作业的，列车长要对押运员的身份证检查。","answer":"错误","explanation":"《动车组列车服务质量规范》10.2","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1338","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》10.2 有押运员跟车作业的，列车长要对押运员的证件检查。无押运员跟车作业的，列车乘务人员在运行途中巡视、检查集装件码放、外包装、施封等状况。","answer":"正确","explanation":"《动车组列车服务质量规范》10.2","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1339","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》规定：高铁快运列车员巡视发现集装件短少或外包装、施封破损时，立即报告乘警。","answer":"错误","explanation":"《动车组列车服务质量规范》10.2","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1340","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》规定：高铁快运发现异常情况列车长开具行包记录，载明现有集装件数量、编号或内装物品实际情况，到站时交快运公司工作人员处理。","answer":"错误","explanation":"《动车组列车服务质量规范》10.2","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1341","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》10.3载客动车组列车运输途中临时更换车底或终止运行时，集装件需换乘的，有押运员时由押运员负责；无押运员时，换乘地点在车站的，列车长应将本列集装件装载情况报告所属局集团公司客运行包调度员（客运调度员），由铁路局集团公司客运行包调度员（客运调度员）通知所在地快运公司。","answer":"错误","explanation":"《动车组列车服务质量规范》10.3","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1342","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》10.1 集装件码放在车厢内最后一排座椅后的空当处时，不得影响座椅靠背后倾和途中调向作业，不占用残疾人专用区域。","answer":"正确","explanation":"《动车组列车服务质量规范》10.1","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1343","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》10.1高铁快运集装件可码放在座椅、铺位上，但需使用垫布。","answer":"错误","explanation":"《动车组列车服务质量规范》10.1","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1344","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《动车组列车服务质量规范》11.4业务办理符合规定，票据、台账、报表填写规范、内容准确、完整清晰。配备保险柜，营运进款结算准确，票据、现金及时入柜加锁，到站按规定解款。全面实施电子补票的动车组列车，取消保险柜配置要求。","answer":"正确","explanation":"《动车组列车服务质量规范》11.4","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1345","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"本办法所称重点旅客指老、 幼、 病、 残、 孕旅客。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1346","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"在铁路售票、 进站、 候车、 乘车、 出站等环节，铁路运输企业应当给予重点旅客特别关注、关心、关怀、关爱。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1347","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"特殊重点旅客是指因年龄、 行为、 身体状况、行动不便等原因，在旅行中依靠辅助器具才能行动等需特殊照顾的重点旅客。","answer":"错误","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1348","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"重点旅客（可包括不超过2名随行陪同人员）可享受优先安检、优先验证、优先检票、引导服务，使用无障碍售票窗口、重点旅客候车室、母婴室(哺乳室)、 无障碍卫生间(第三卫生间)，以及无障碍服务设施等服务。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1349","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"特殊重点旅客服务细分为无陪伴年长旅客服务、无陪伴孕 妇旅客服务、视觉/听觉障碍旅客服务、轮椅/担架(车)行动障碍旅客服务、携带导盲犬旅客服务等。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1350","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"无陪伴年长旅客服务，一般指面向年龄超过65周岁，单独乘车且行动不便，需要进出站引导以及途中随访关照旅客所提供的服务。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1351","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"无陪伴孕妇旅客服务，一般指面向怀孕不超过36周(含)或预产期在4周(含)以内，单独乘车，需要进出站引导以及途中随访关照旅客所提供的服务。","answer":"错误","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1352","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"视觉/听觉障碍旅客服务,指面向视觉(双目有缺陷、失明)/听觉(双耳听力缺陷) 障碍旅客所提供的服务。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1353","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"轮椅/担架 (车) 行动障碍旅客服务，指面向因病因残导致行动不便且有服务需求旅客所提供的服务。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1354","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"携带导盲犬旅客服务，指面向因视觉障碍，需携带取得导盲犬工作证，辅助视力残疾人工作、生活的导盲犬进站乘车旅客所提供的服务。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1355","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"重点旅客服务范围原则上限于客运车站进站口12306预约旅客会合点至出站口闸机以内的铁路旅客服务区域，包含客运车站进出站通道、候车区域、客运站台，以及旅客列车服务区域内。","answer":"错误","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1356","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"线上渠道包括铁路12306网站、12306App、铁路畅行码、中国铁路微信公众号、 12306客户服务热线。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1357","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"线下渠道包括铁路车站12306服务台、综合服务中心和旅客列车现场。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1358","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"列车工作席,原在动车组列车紧邻操纵端司机室为客运人员预留的列车工作席，调整到二等座车/餐车合造车1D座席(CRH3C型设在5D座席),餐车设有不对外发售餐座的,不预留席位。","answer":"正确","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1359","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"列车工作席,在动车组列车重联运行时,铁路局集团公司可视需求,预留列车运行后列二等座车/餐车合造车1D座席(CRH2C型设在5D座席)为列车工作席。","answer":"错误","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1360","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"乘警工作席,原在动车组列车紧邻操纵端司机室为值乘乘警预留的F座席(不含商务座、优选一等座，同时非操纵端不预留)保持不变。","answer":"正确","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1361","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"乘警工作席,动车组列车重联运行时，除列车运行前列预留外，同时在列车运行后列尾部预留紧邻非操纵端司机室的F座席 (含商务座、优选一等座)。","answer":"错误","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1362","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"铁路运输企业未提供车票实名制管理必要的场地、作业条件，以及车票查验和身份证件识读等设备的，由铁路监管部门责令改正；逾期未改正的，根据情节予以罚款。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第二十九条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1363","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"铁路运输企业应当采取有效措施，确保经车票实名查验的旅客与未经车票实名查验的旅客分区隔离。旅客经车票实名查验后，可自由出入候车区域。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第二十条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1364","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"对已经在车站查验车票、身份信息的旅客，铁路运输企业必须在旅客列车上再次进行实名查验。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第二十一条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1365","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"铁路运输企业应当结合车票实名制管理实际，针对客流高峰、设备系统故障等特殊情况制定有效的制度办法或者应急处置措施，定期实施应急演练。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第六条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1366","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"铁路运输企业应当依法开展车票实名制管理工作，在企业网站、车站服务场所及列车内公告车票实名制管理规定，完善作业程序，落实作业标准。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第六条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1367","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"旅客应当配合铁路运输企业实施车票实名查验，在检票、验票、乘车时出示车票和购票人购票时使用的有效身份证件。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第十七条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1368","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"开展旅客列车空调失效应急处置工作时,要以解决车内温度问题为首要任务。","answer":"错误","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）第五条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1369","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"旅客列车安装防护网、打开车门由随车机械师 (车辆乘务员)组织列车乘务人员进行，司机、列车长配合。","answer":"错误","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）第十三条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1370","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"动车组列车防护网安装完毕，打开车门后，由列车长组织列车乘务人员按照“一人一车厢”值守开启的车门，直到车门关闭。","answer":"错误","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）第十四条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1371","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"动车组列车需开门运行时，防护网安装位置为运行方向左侧（会车侧）开启的车门处。","answer":"错误","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）第十四条","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1372","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"动车组故障导致全列空调失效，且列车无法维持运行时处置场景，列车调度员根据实际情况优先安排动车组担当救援列车，并及时发布调度命令。","answer":"正确","explanation":"国铁集团关于印发《旅客列车空调失效应急处置办法》的通知（铁客2025-148号  ）附件1二","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1373","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《客运安全红线管理办法》（客管函〔2026〕8号）中客车运行中边门未锁闭上下锁，塞拉门未锁闭隔离锁是作业红线。","answer":"正确","explanation":"国铁集团客运部关于印发\n《客运安全红线管理办法》的通知 客管函 〔2026〕8号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1374","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《客运安全红线管理办法》（客管函〔2026〕8号）客运安全红线分为通用红线、消防红线和作业红线。","answer":"错误","explanation":"国铁集团客运部关于印发\n《客运安全红线管理办法》的通知 客管函 〔2026〕8号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1375","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《客运安全红线管理办法》（客管函〔2026〕8号）中安全红线是指在铁路旅客运输生产过程中，客运管理或作业人员违章违纪，严重危及高铁或旅客列车安全的行为。","answer":"正确","explanation":"国铁集团客运部关于印发\n《客运安全红线管理办法》的通知 客管函 〔2026〕8号","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1376","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路动车组运用维修规则》单列动车组为固定编组，运用状态下不得解编。","answer":"正确","explanation":"《铁路动车组运用维修规则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1377","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路动车组运用维修规则》动车组配属应遵循同一车型同一线路、同一车型定员基本一致、同一动车组运用所担当尽量单一的原则。","answer":"错误","explanation":"《铁路动车组运用维修规则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1378","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路动车组运用维修规则》动车组设有餐车专用上货门的，上货门由列车人员管理使用，禁止上下旅客。","answer":"错误","explanation":"《铁路动车组运用维修规则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1379","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路动车组运用维修规则》动车组实行固定配属管理，配属工作由车辆部门负责。","answer":"正确","explanation":"《铁路动车组运用维修规则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1380","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路动车组运用维修规则》动车组正常运行中，严禁打开气密窗。","answer":"正确","explanation":"《铁路动车组运用维修规则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1381","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路动车组运用维修规则》行途中产生的垃圾严禁随动车组带入动车所。","answer":"正确","explanation":"《铁路动车组运用维修规则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1382","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路动车组运用维修规则》两列同型短编动车组原则上不可重联编组。","answer":"错误","explanation":"《铁路动车组运用维修规则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1383","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"《铁路动车组运用维修规则》作业人员应爱护动车组设备设施，文明作业，杜绝踩踏座椅等不文明行为。","answer":"正确","explanation":"《铁路动车组运用维修规则》","difficulty":"","knowledgeId":"","options":[],"sourceSheet":"判断题400"},{"id":"highspeed-judge-1384","bank":"highspeed","bankLabel":"高速题库","type":"judge","question":"关于旅客列车配置客运设备充电接线板的通知 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）前生成铁路旅客信用信息记录。","answer":"A","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第9条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"25日"},{"key":"B","text":"20日"},{"key":"C","text":"月底"},{"key":"D","text":"30日"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-44","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》中，铁路总公司每月发布失信人的完整信息，信息自发布之日起(  )个工作日为公示期。","answer":"C","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第9条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"5"},{"key":"B","text":"6"},{"key":"C","text":"7"},{"key":"D","text":"10"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-45","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票实施细则》中，铁路旅客信用信息记录期限，自失信行为发生之日起一般为（ ） 年；超过的，应当予以删除。","answer":"D","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第10条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"2"},{"key":"B","text":"3"},{"key":"C","text":"4"},{"key":"D","text":"5"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-46","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《客运系统车间、班组台账资料管理办法》（铁办客 [2021]3号）运输生产类台账共有（  ）。","answer":"D","explanation":"《客运系统车间、班组台账资料管理办法》第23条附件2","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"11"},{"key":"B","text":"15"},{"key":"C","text":"10"},{"key":"D","text":"13"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-47","bank":"new2025","bankLabel":"2025 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）小时以上拨打北京客服中心专席电话（010-51822888）预约“铁路畅行”服务。","answer":"A","explanation":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"2"},{"key":"C","text":"3"},{"key":"D","text":"4"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-50","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）规定车站检票后，商务座候车厅应指派专人为预约铁路畅行服务的院士提供引导服务（引导单有预约服务标识），对持非商务座车票的院士旅客，送至车厢门口后可与（     ）进行口头交接。","answer":"B","explanation":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"司机"},{"key":"B","text":"车厢乘务员"},{"key":"C","text":"随车机械师"},{"key":"D","text":"乘警"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-51","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）规定，列车长在（     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）。","answer":"A","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"本铁路运输企业业务主管部门"},{"key":"B","text":"本铁路运输企业客运部"},{"key":"C","text":"本铁路运输企业直属站段"},{"key":"D","text":"本铁路运输企业客运管理部门"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-199","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"客服中心接到旅客投诉后应及时流转，但涉及旅客人身伤害的旅客投诉及时流转（  ）按照客伤流程处理。","answer":"D","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"本铁路运输企业业务主管部门"},{"key":"B","text":"本铁路运输企业客运部"},{"key":"C","text":"本铁路运输企业直属站段"},{"key":"D","text":"本铁路运输企业客运管理部门"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-200","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"客服中心接到旅客投诉后应及时流转，特殊情况可适当延长流转时间，但原则上动车组列车商务座和普速列车高级软卧的旅客投诉不应超过（  ）小时。","answer":"B","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"3"},{"key":"B","text":"6"},{"key":"C","text":"12"},{"key":"D","text":"24"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-201","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"涉诉客运站段和与旅客运输相关单位应指定部门（  ）负责投诉问题的调查处理。","answer":"C","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"全天不间断"},{"key":"B","text":"12小时"},{"key":"C","text":"24小时"},{"key":"D","text":"48小时"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-202","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"与旅客电话沟通时，应使用具有（  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）。","answer":"B","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"0.5"},{"key":"B","text":"0.6"},{"key":"C","text":"0.7"},{"key":"D","text":"0.8"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-205","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"受理投诉的所有记录及有关 资料需保存完整，建档、归档并保存不少于（  ），以备查阅。","answer":"A","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"一年"},{"key":"B","text":"三年"},{"key":"C","text":"五年"},{"key":"D","text":"长久"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-206","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《普速旅客列车车门管理规定》中列车到站前，列车员要做好（   ），提前疏通车内通道，组织下车旅客到车门口处等待。","answer":"B","explanation":"《普速旅客列车车门管理规定》的通知（铁总运2015-191号）第6条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"双车通告"},{"key":"B","text":"车内通告"},{"key":"C","text":"安全宣传"},{"key":"D","text":"重点旅客引领"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-207","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《关于印发《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》的通知》中导盲犬，是指经过特殊训练并取得导盲犬工作证（载有导盲犬使用者信息，盖有公安部门或残疾人联合会公章，或带有国际导盲犬联盟标识“（   ）”），用于辅助视力残疾人工作、生活的服务犬。","answer":"B","explanation":"《关于印发《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"LGDF"},{"key":"B","text":"IGDF"},{"key":"C","text":"IGOM"},{"key":"D","text":"IGOF"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-208","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《关于印发《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》的通知》中携带导盲犬旅客在车站及乘车期间，应由（   ）负责照看导盲犬及照顾导盲犬吃、喝、排泄。","answer":"C","explanation":"《关于印发《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"公安人员"},{"key":"B","text":"铁路客运人员"},{"key":"C","text":"旅客或同行成年人"},{"key":"D","text":"同行人"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-209","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路总公司关于印发〈旅客列车给水工作管理办法〉的通知》中客车给水站按照列车运行(  )小时或距离(  )公里的原则确定，给水站由总公司公布。","answer":"C","explanation":"《旅客列车给水工作管理办法》第15条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"3~4，100~200"},{"key":"B","text":"4~5，100~200"},{"key":"C","text":"5~6，200~300"},{"key":"D","text":"6~7，300~400"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-210","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路总公司关于印发〈旅客列车给水工作管理办法〉的通知》中动车组列车给水原则：单程运行时间在(   )以上的，途中（运行7小时前后）安排1次全列满水。","answer":"A","explanation":"《旅客列车给水工作管理办法》第21条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"14小时"},{"key":"B","text":"12小时"},{"key":"C","text":"10小时"},{"key":"D","text":"8小时"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-211","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路总公司关于印发〈旅客列车给水工作管理办法〉的通知》中列车给水设备中水井数量应满足图定旅客列车最大编组需要。设置水井间距以(   )米为宜。","answer":"C","explanation":"《旅客列车给水工作管理办法》第16条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"15"},{"key":"B","text":"20"},{"key":"C","text":"25"},{"key":"D","text":"30"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-212","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路总公司办公厅关于规范处置违反铁路乘车管理规定行为的通知》中列车工作人员处理违反乘车管理规定的行为时依据相关法律法规和(   )等规定。","answer":"B","explanation":"《中国铁路总公司办公厅关于规范处置违反铁路乘车管理规定行为的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"《铁路旅客运输服务质量规范》"},{"key":"B","text":"《铁路旅客运输规程》"},{"key":"C","text":"《铁路旅客运输管理规则》"},{"key":"D","text":"《铁路旅客旅行须知》"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-213","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路总公司办公厅关于规范处置违反铁路乘车管理规定行为的通知》中列车工作人员在处置违反乘车管理规定的行为时，全程使用“(   )”。在铁路公安民警到达前，要注意收集相关证据。","answer":"D","explanation":"《中国铁路总公司办公厅关于规范处置违反铁路乘车管理规定行为的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"客运记录"},{"key":"B","text":"录音笔"},{"key":"C","text":"手机录制"},{"key":"D","text":"音视频记录仪"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-214","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《国铁集团客运部关于开展普速旅客列车互联网订餐业务的通知》中国铁集团客运部关于开展普速旅客列车互联网订餐业务的通知普速旅客列车互联网订餐站车交接位置定在(   )位置。","answer":"C","explanation":"《国铁集团客运部关于开展普速旅客列车互联网订餐业务的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"临时指定"},{"key":"B","text":"列车中部"},{"key":"C","text":"餐车车厢"},{"key":"D","text":"列车尾部"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-215","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《国铁集团客运部关于开展普速旅客列车互联网订餐业务的通知》中旅客在12306互联网订餐平台预订列车经营餐食时，可在就餐时间段(   )小时前进行一次在线更改。","answer":"B","explanation":"《国铁集团客运部关于开展普速旅客列车互联网订餐业务的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"半"},{"key":"B","text":"1"},{"key":"C","text":"1.5"},{"key":"D","text":"2"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-216","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《国铁集团客运部关于开展普速旅客列车互联网订餐业务的通知》中普速旅客列车互联网订餐，(   )下车进行交接。","answer":"A","explanation":"《国铁集团客运部关于开展普速旅客列车互联网订餐业务的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"列车配送人员"},{"key":"B","text":"列车员"},{"key":"C","text":"列车长"},{"key":"D","text":"列车值班员"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-217","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《国铁集团客运部关于转发退役军人事务部换发<残疾军人证>等有关事项的通知》中发现《残疾军人证》等证件内置芯片不可识读时，应告知旅客按照持证须知，向(   )申请更换，不得通过人工赋权办理换票或核验手续。","answer":"C","explanation":"《国铁集团客运部关于转发退役军人事务部换发<残疾军人证>等有关事项的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"地方政府"},{"key":"B","text":"退役军人事务局"},{"key":"C","text":"发证机关"},{"key":"D","text":"军人事务部"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-218","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"普速旅客列车原则上每运行（  ）小时应满水一次，每运行（  ）小时应补水一次。夜间运行（23:00～4:00）的旅客列车可根据实际需要，酌情延长给水间隔时间。","answer":"C","explanation":"《旅客列车给水工作管理办法》第20条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"5~6、2~3"},{"key":"B","text":"6~7、3~4"},{"key":"C","text":"5~6、3~4"},{"key":"D","text":"6~7、2~3"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-219","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"普速旅客列车在给水站停时（  ）分钟及以上的应全列辆辆满水","answer":"B","explanation":"《旅客列车给水工作管理办法》第20条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"7"},{"key":"B","text":"8"},{"key":"C","text":"9"},{"key":"D","text":"10"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-220","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"普速旅客列车在给水站停时（  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）、客观公正、注重时效”的原则。","answer":"C","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）第4条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"客户至上"},{"key":"B","text":"专业负责"},{"key":"C","text":"专业管理"},{"key":"D","text":"专业监督"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-298","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"客服中心接到旅客投诉后应及时流转，原则上受理的信件投诉、社会监督机构、上级单位及政府部门转来的投诉流转时间不应超过（  ）小时，其他渠道的投诉不应超过（  ）小时。","answer":"A","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）第16条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"24、12"},{"key":"B","text":"48、24"},{"key":"C","text":"32、24"},{"key":"D","text":"48、72"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-299","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"客服中心接到旅客投诉后应及时流转，但可能构成客运安全红线、严重及以上服务质量问题，或可能引起严重负面影响或群体事件的，应及时报告（  ）。","answer":"A","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）第16条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"本铁路运输企业业务主管部门"},{"key":"B","text":"本铁路运输企业客运部"},{"key":"C","text":"本铁路运输企业直属站段"},{"key":"D","text":"本铁路运输企业客运管理部门"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-300","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"客服中心接到旅客投诉后应及时流转，但涉及旅客人身伤害的旅客投诉及时流转（  ）按照客伤流程处理。","answer":"D","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）第16条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"本铁路运输企业业务主管部门"},{"key":"B","text":"本铁路运输企业客运部"},{"key":"C","text":"本铁路运输企业直属站段"},{"key":"D","text":"本铁路运输企业客运管理部门"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-301","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"客服中心接到旅客投诉后应及时流转，特殊情况可适当延长流转时间，但原则上动车组列车商务座和普速列车高级软卧的旅客投诉不应超过（  ）小时。","answer":"B","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）第16条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"3"},{"key":"B","text":"6"},{"key":"C","text":"12"},{"key":"D","text":"24"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-302","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"涉诉客运站段和与旅客运输相关单位应指定部门（  ）负责投诉问题的调查处理。","answer":"C","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）第17条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"全天不间断"},{"key":"B","text":"12小时"},{"key":"C","text":"24小时"},{"key":"D","text":"48小时"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-303","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"与旅客电话沟通时，应使用具有（  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）。","answer":"B","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）第20条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"0.5"},{"key":"B","text":"0.6"},{"key":"C","text":"0.7"},{"key":"D","text":"0.8"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-306","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"受理投诉的所有记录及有关 资料需保存完整，建档、归档并保存不少于（  ），以备查阅。","answer":"A","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）第24条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"一年"},{"key":"B","text":"三年"},{"key":"C","text":"五年"},{"key":"D","text":"长久"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-307","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"为保障旅客出行安全，有下列情形（  ）的，需要与具备照看导盲犬能力的成年人同行。","answer":"D","explanation":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》（铁总办运 〔2015〕 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），认真履行敢为职责，规范服务行为。","answer":"B","explanation":"《关于倡导文明服务维护客运服务人员合法权益的指导意见》（铁总运〔2017〕15号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"岗位责任制"},{"key":"B","text":"服务质量规范"},{"key":"C","text":"岗位标准"},{"key":"D","text":"作业标准"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-314","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"坚持职业操守，妥善处理突发情况中，对无理取闹、寻衅滋事，以及违法犯罪行为，现场工作人员要前方百计保护旅客和（  ）安全。","answer":"A","explanation":"《关于倡导文明服务维护客运服务人员合法权益的指导意见》（铁总运〔2017〕15号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"自身"},{"key":"B","text":"公安"},{"key":"C","text":"保洁"},{"key":"D","text":"安检"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-315","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"关心关爱职工，支持依法维权中要求，加强信用建设，建立旅客（  ），依法通过媒体向社会曝光，研究推出对侵权旅客惩戒措施。","answer":"D","explanation":"《关于倡导文明服务维护客运服务人员合法权益的指导意见》（铁总运〔2017〕15号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"失信档案"},{"key":"B","text":"信用记录"},{"key":"C","text":"信用信息"},{"key":"D","text":"失信记录"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-316","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"失信人补齐第一次所欠票款后（自补票次日算起）一年内，三次发生上述第4、5、6种情形的，失信人补齐所欠票款后（  ）内限制其购买车票。","answer":"D","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客〔2018〕59号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"60天"},{"key":"B","text":"90天"},{"key":"C","text":"60天\n（含60天）"},{"key":"D","text":"90天\n（含90天）"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-317","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"按照“（  ）”的原则，站车工作人员应在（  ）日内通过“铁路客运管理信息系统”（网页版或手机APP）中“征信管理”功能模块，按指定格式录入失信人的失信行为信息。","answer":"B","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客〔2018〕59号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"谁采集、谁\n录入、7"},{"key":"B","text":"谁采集、谁录入、5"},{"key":"C","text":"谁发现、谁录入、7"},{"key":"D","text":"谁发现、谁录入、5"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-318","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"客运站段应指定专人负责，在（  ）个工作日内审核完毕录入的信息，并上传至铁路局集团公司。","answer":"C","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客〔2018〕59号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"3"},{"key":"B","text":"4"},{"key":"C","text":"5"},{"key":"D","text":"6"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-319","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"集团公司客运处对站段上传的失信行为信息进行复核，发现问题的要求站段组织核实。对确认无误的在每月（  ）前生成铁路旅客信用信息记录。","answer":"A","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客〔2018〕59号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"25日"},{"key":"B","text":"20日"},{"key":"C","text":"月底"},{"key":"D","text":"30日"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-320","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"铁路总公司每月发布失信人的完整信息，信息自发布之日起（  ）个工作日为公示期。","answer":"C","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客〔2018〕59号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"5"},{"key":"B","text":"6"},{"key":"C","text":"7"},{"key":"D","text":"8"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-321","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"各铁路局集团公司应指定人员负责对失信人提出的异议进行复核，复核结果应在（  ）个工作日内，有客户服务中心回复失信人。","answer":"C","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客〔2018〕59号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"5"},{"key":"B","text":"6"},{"key":"C","text":"7"},{"key":"D","text":"8"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-322","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"铁路旅客信用信息记录期限，自失信行为发生之日起一般为（  ）年；超过的，应当予以删除。","answer":"D","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客〔2018〕59号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"2"},{"key":"B","text":"3"},{"key":"C","text":"4"},{"key":"D","text":"5"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-323","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"各铁路局集团公司客运部负责对客运系统车间、班组台账实施（  ），编号包含层级号、类别号、序列号。","answer":"A","explanation":"《客运系统车间、班组台账资料管理办法》（铁办客〔2021〕3号）第8条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"编号管理"},{"key":"B","text":"分级管理"},{"key":"C","text":"编号管理制度"},{"key":"D","text":"归口管理负责制"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-324","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"国铁集团规定设置的客运车间、班组台账层级号（  ），类别号中，基础管理类“gl”、客运生产类“sc”， 序列号01~99在本类别中顺序排列。","answer":"C","explanation":"《客运系统车间、班组台账资料管理办法》（铁办客〔2021〕3号）第8条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"GTGS"},{"key":"B","text":"GTJT"},{"key":"C","text":"GTKY"},{"key":"D","text":"GJTL"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-325","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"台账有效期为长期的，由归口管理部门（  ）组织一次专项清查，对确无必要的，应按规定及时清理撤除。","answer":"A","explanation":"《客运系统车间、班组台账资料管理办法》（铁办客〔2021〕3号）第11条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"每年"},{"key":"B","text":"两年"},{"key":"C","text":"三年"},{"key":"D","text":"半年"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-326","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"台账资料的修建补废工作应遵循（  ）原则。","answer":"B","explanation":"《客运系统车间、班组台账资料管理办法》（铁办客〔2021〕3号）第12条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"谁使用、谁负责"},{"key":"B","text":"谁设立、谁负责"},{"key":"C","text":"逐级负责"},{"key":"D","text":"归口管理负责"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-327","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"台账资料填写规范、清晰、准确、修改及时，按照（  ）保管完整。","answer":"C","explanation":"《客运系统车间、班组台账资料管理办法》（铁办客〔2021〕3号）第20条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"规定年限"},{"key":"B","text":"有效期限"},{"key":"C","text":"时效"},{"key":"D","text":"使用规则"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-328","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"班组工作日志的保管期限为（  ）。","answer":"D","explanation":"《客运系统车间、班组台账资料管理办法》（铁办客〔2021〕3号）附件3","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"1年"},{"key":"B","text":"3年"},{"key":"C","text":"5年"},{"key":"D","text":"长期"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-329","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"开行旅游列车应当（  ）。","answer":"B","explanation":"《旅游列车开行管理办法》第4条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"在图定列车运行线中选择"},{"key":"B","text":"在图定旅游列车运行线中选择"},{"key":"C","text":"在临客列车运行线中选择"},{"key":"D","text":"按实际径路重新铺画列车运行线路"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-330","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"旅游列车开行计划应提前（  ）提报。","answer":"C","explanation":"《旅游列车开行管理办法》第5条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"20天"},{"key":"B","text":"一个月"},{"key":"C","text":"两个月"},{"key":"D","text":"15天"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-331","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"开行跨局旅游列车的，载客车辆不少于（  ）辆。","answer":"D","explanation":"《旅游列车开行管理办法》第6条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"10"},{"key":"B","text":"15"},{"key":"C","text":"12"},{"key":"D","text":"14"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-332","bank":"new2025","bankLabel":"2025 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）核收使用费。","answer":"A","explanation":"《旅游列车开行管理办法》第10条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"相应等级硬卧车标记定员票价"},{"key":"B","text":"本车辆标记定员票价"},{"key":"C","text":"本车辆标记定员票价80%"},{"key":"D","text":"每日每辆5000元"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-335","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"旅游列车中途站停留24小时以内的，免收停留费。超过时限的，自超过时起，不足12小时的，按（  ）日核收停留费，超过12小时但不超过24 小时的，按（  ）日核收停留费。","answer":"D","explanation":"《旅游列车开行管理办法》第12条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"1、半"},{"key":"B","text":"半、半"},{"key":"C","text":"1、1"},{"key":"D","text":"半、1"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-336","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"旅游列车包车人违约时，填写“客运杂费收据”核收（  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证查验相结合提升票证查验质量和效果。","answer":"B","explanation":"《关于进一步规范进站乘车工作的通知》（客管函〔2020〕13号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"席位信息查询"},{"key":"B","text":"席位信息查询、 电子票夹"},{"key":"C","text":"电子票夹"},{"key":"D","text":"中转查询"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-357","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"每趟旅客列车上要有（）名以上经过红十字会救护员培训合格的乘务员（即红十字救护员）。","answer":"B","explanation":"《旅客列车急救药箱管理办法（暂行）》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"2"},{"key":"C","text":"3"},{"key":"D","text":"4"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-358","bank":"new2025","bankLabel":"2025 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)米为宜。","answer":"C","explanation":"《中国铁路总公司关于印发〈旅客列车给水工作管理办法〉的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"15"},{"key":"B","text":"20"},{"key":"C","text":"25"},{"key":"D","text":"30"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-395","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路总公司办公厅关于规范处置违反铁路乘车管理规定行为的通知》中列车工作人员处理违反乘车管理规定的行为时依据相关法律法规和(   )等规定。","answer":"B","explanation":"《中国铁路总公司办公厅关于规范处置违反铁路乘车管理规定行为的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"《铁路旅客运输服务质量规范》"},{"key":"B","text":"《铁路旅客运输规程》"},{"key":"C","text":"《铁路旅客运输管理规则》"},{"key":"D","text":"《铁路旅客旅行须知》"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-396","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路总公司办公厅关于规范处置违反铁路乘车管理规定行为的通知》中列车工作人员在处置违反乘车管理规定的行为时，全程使用“(   )”。在铁路公安民警到达前，要注意收集相关证据。","answer":"D","explanation":"《中国铁路总公司办公厅关于规范处置违反铁路乘车管理规定行为的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"客运记录"},{"key":"B","text":"录音笔"},{"key":"C","text":"手机录制"},{"key":"D","text":"音视频记录仪"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-397","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"普速旅客列车在给水站停时（  ）分钟及以上的应全列辆辆满水","answer":"B","explanation":"《旅客列车给水工作管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"7"},{"key":"B","text":"8"},{"key":"C","text":"9"},{"key":"D","text":"10"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-398","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"普速旅客列车在给水站停时（  ）分钟及以下的不安排给水作业。","answer":"C","explanation":"《旅客列车给水工作管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"2"},{"key":"C","text":"3"},{"key":"D","text":"4"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-399","bank":"new2025","bankLabel":"2025 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）民事行为能力。","answer":"C","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"单独"},{"key":"B","text":"独立"},{"key":"C","text":"完全"},{"key":"D","text":"极强"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-402","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》中列车发现（   ）异常旅客时，应重点关注，并按规定交到站或下车站妥善处理。","answer":"A","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"精神"},{"key":"B","text":"神情"},{"key":"C","text":"神态"},{"key":"D","text":"状态"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-403","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》中在站内或区间线路上发现有（   ）时，发现或接到通知的车站应当迅速通报有关列车。有关列车接到通报后，应当立即调查。","answer":"A","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"坠车旅客"},{"key":"B","text":"跳车"},{"key":"C","text":"行包"},{"key":"D","text":"人员"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-404","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《关于进一步严格管理旅客列车向车外抛物问题的通知》客运段在列车上使用的（   ）必须印有担当段名称。","answer":"A","explanation":"《关于进一步严格管理旅客列车向车外抛物问题的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"垃圾袋"},{"key":"B","text":"物品"},{"key":"C","text":"用具"},{"key":"D","text":"备品"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-405","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《城市生活无着的流浪乞讨人员救助管理办法》中（   ）以上城市人民政府应当根据需要设立流浪乞讨人员救助站。","answer":"A","explanation":"《城市生活无着的流浪乞讨人员救助管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"县级"},{"key":"B","text":"市"},{"key":"C","text":"乡"},{"key":"D","text":"村"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-406","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《城市生活无着的流浪乞讨人员救助管理办法》中救助站应当保障受助人员在站内的（   ）和随身携带物品的安全，维护站内秩序。","answer":"A","explanation":"《城市生活无着的流浪乞讨人员救助管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"人身安全"},{"key":"B","text":"安全"},{"key":"C","text":"权利"},{"key":"D","text":"利益"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-407","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《城市生活无着的流浪乞讨人员救助管理办法》中救助站应当（   ）受助人员返回其住所地或者所在单位，不得限制受助人员离开救助站。","answer":"C","explanation":"《城市生活无着的流浪乞讨人员救助管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"协助"},{"key":"B","text":"引导"},{"key":"C","text":"劝导"},{"key":"D","text":"帮助"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-408","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"一名成人旅客携带6周岁和14周岁儿童各一名，应该购买（   ）。","answer":"A","explanation":"《中国国家铁路集团有限公司铁路旅客运输规程》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"全价票2张，儿童票一张"},{"key":"B","text":"全价票1张儿童票2张"},{"key":"C","text":"全价票2张"},{"key":"D","text":"全价票3张"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-409","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"一名成人旅客携带6周岁和12周岁儿童各一名，应该购买（   ）。","answer":"B","explanation":"《中国国家铁路集团有限公司铁路旅客运输规程》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"全价票2张，儿童票一张"},{"key":"B","text":"全价票1张儿童票2张"},{"key":"C","text":"全价票2张"},{"key":"D","text":"全价票3张"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-410","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"一名成人旅客携带3周岁和5周岁儿童各一名，以及14周岁儿童1名，应该购买（   ）。","answer":"A","explanation":"《中国国家铁路集团有限公司铁路旅客运输规程》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"全价票2张，儿童票一张"},{"key":"B","text":"全价票1张儿童票2张"},{"key":"C","text":"全价票2张"},{"key":"D","text":"全价票3张"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-411","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"某成人因春运期间车票紧张，从学生手中购学生减价票一张，在上车前向列车长说明情况，应按（   ）处理。","answer":"C","explanation":"《中国国家铁路集团有限公司铁路旅客运输规程》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"补差"},{"key":"B","text":"减价不符"},{"key":"C","text":"无票"},{"key":"D","text":"误购"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-412","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国国家铁路集团有限公司铁路旅客运输规程》规定：李某因急事未来得及买票，要求乘车去××站，列车同意上车补票，应（   ）。","answer":"B","explanation":"《中国国家铁路集团有限公司铁路旅客运输规程》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"补收所乘区间的票款"},{"key":"B","text":"补收票款"},{"key":"C","text":"按规定补票，加收票款"},{"key":"D","text":"按规定补票，加收50%的票款"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-413","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"一名外交人员带一名不足6周岁的儿童乘车他们可免费携带物品（   ）。","answer":"A","explanation":"《中国国家铁路集团有限公司铁路旅客运输规程》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"45千克"},{"key":"B","text":"35千克"},{"key":"C","text":"20千克"},{"key":"D","text":"30千克"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-414","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"一名成人旅客携带旅行包的重量为26千克，列车或下车站发现应（   ）运费。","answer":"C","explanation":"《中国国家铁路集团有限公司铁路旅客运输规程》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"不补收"},{"key":"B","text":"补收1千克行李运费"},{"key":"C","text":"补收6千克行李运费"},{"key":"D","text":"补收10千克行李运费"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-415","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"在下车站，发现一旅客携带26kg鸭子，其超重部分应（   ）。","answer":"C","explanation":"《中国国家铁路集团有限公司铁路旅客运输规程》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"加倍补收行李运费"},{"key":"B","text":"补收6kg行李运费"},{"key":"C","text":"按该件全部重量补收上车站至下车站行李运费"},{"key":"D","text":"按该件全部重量加倍补收上车站至下车站行李运费"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-416","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》规定：铁路运输造成无民事行为能力人人身损害的，铁路运输企业应当承担赔偿责任；监护人有过错的，按照过错程度减轻铁路运输企业的赔偿责任，但铁路运输企业承担的赔偿责任应当不低于全部损失的（   ）","answer":"C","explanation":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"0.3"},{"key":"B","text":"0.4"},{"key":"C","text":"0.5"},{"key":"D","text":"0.6"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-417","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路旅客列车扫码支付运输收入管理办法》旅客列车扫码支付属于铁路运输收入的（）结算方式","answer":"B","explanation":"《中国铁路旅客列车扫码支付运输收入管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"现金"},{"key":"B","text":"非现金"},{"key":"C","text":"银行卡"},{"key":"D","text":"电子支付"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-418","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"旅客列车扫码支付列车补票款存入铁路收取票款（   ）运输收入专户。","answer":"C","explanation":"《中国铁路旅客列车扫码支付运输收入管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"国铁集团"},{"key":"B","text":"集团公司"},{"key":"C","text":"客运段"},{"key":"D","text":"列车"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-419","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知》中要进一步完善动车组乘降组织等关键作业环节的安全卡控，每（   ）节车厢必须有1名乘务人员盯控乘降，及时发现解决车门故障、对流拥堵等安全隐患，有效防控误乘、误降等问题。","answer":"B","explanation":"《中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"1"},{"key":"B","text":"2"},{"key":"C","text":"3"},{"key":"D","text":"4"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-420","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《中国铁路总公司客运部 关于规范和加强高铁车站检票放行组织的通知》中动车组列车出库始发旅客放行时间原则上应不少于（   ）分钟。","answer":"C","explanation":"《中国铁路总公司客运部 关于规范和加强高铁车站检票放行组织的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"10"},{"key":"B","text":"15"},{"key":"C","text":"20"},{"key":"D","text":"30"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-421","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《国铁集团客运部关于开展普速旅客列车互联网订餐业务的通知》中旅客在12306互联网订餐平台预订列车经营餐食时，可在就餐时间段(   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）限制其购买车票。","answer":"C","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"之日起90天内"},{"key":"B","text":"次日起90天内"},{"key":"C","text":"之日起180天内"},{"key":"D","text":"次日起180天内"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-456","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"列车工作人员应使用（）详细记录失信人的信息。","answer":"C","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"证明材料纸"},{"key":"B","text":"视频记录仪"},{"key":"C","text":"客运记录"},{"key":"D","text":"传真电报"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-457","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》中，按照旅客用餐时间提供餐食，应做到（  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铁路客车停留存放场所设置消防给水系统。消防给水管道应采用环状，水枪充实水柱不应小于（）m。","answer":"A","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"10"},{"key":"B","text":"11"},{"key":"C","text":"15"},{"key":"D","text":"12"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-727","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《国铁集团铁路客车停留存放消防安全管理办法》第二十一条  铁路客车停留存放场所设置消防给水系统。除按规定沿消防车道设置室外消火栓外，应每隔两条线在股道间设置口径为（）mm的双阀双出口消火栓。","answer":"D","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"55"},{"key":"B","text":"50"},{"key":"C","text":"60"},{"key":"D","text":"65"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-728","bank":"new2025","bankLabel":"2025 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铁路局集团公司应制定《停留存放客车火灾事故应急预案》，预案演练每（）不少于1次。","answer":"C","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"月"},{"key":"B","text":"季度"},{"key":"C","text":"半年"},{"key":"D","text":"年"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-731","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《国铁集团铁路客车停留存放消防安全管理办法》第二十一条  消防点不应少于2处，每处配备35kg推车式ABC干粉和35L水型灭火器各（）具、4kg手提式ABC干粉和6L水基型灭火器各（）具，消防过滤式自救呼吸器（）具，消防斧2把，消防梯2个。","answer":"A","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"5；10；5"},{"key":"B","text":"10；5；5"},{"key":"C","text":"5；5；10"},{"key":"D","text":"5；10；10"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-732","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《国铁集团铁路客车停留存放消防安全管理办法》第二十八条 本办法自()起实施。","answer":"C","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"2024年月1日"},{"key":"B","text":"2024年2月1日"},{"key":"C","text":"2024年3月1日"},{"key":"D","text":"2024年4月1日"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-733","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《高速铁路客运非正常情况应急处置办法》在站内组织故障动车组旅客换乘时，车站应优先安排在同一站台的两个站台面进行换乘。不能在同一站台换乘时，组织旅客通过天桥或换乘，严禁跨越股道换乘。","answer":"B","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"平交道"},{"key":"B","text":"地道"},{"key":"C","text":"电梯"},{"key":"D","text":"人行道"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-734","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《高速铁路客运非正常情况应急处置办法》列车发生烟火报警时，司机应立即采取降速措施，300km/h 及以上线路限速（）及以下。","answer":"D","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"120km/h"},{"key":"B","text":"140km/h"},{"key":"C","text":"160km/h"},{"key":"D","text":"200km/h"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-735","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"《高速铁路客运非正常情况应急处置办法》动车组途中遇有 30％以上的卫生间集便箱满载停用，预计无法维持使用至下一图定吸污站点时，原则上选择本次列车停靠车站，提前(  )小时向吸污站所属局客运（客服）调度员提出应急吸污请求，具体内容包括车次、车站、吸污车厢号。","answer":"B","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"0.5"},{"key":"B","text":"1"},{"key":"C","text":"1.5"},{"key":"D","text":"2"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-736","bank":"new2025","bankLabel":"2025 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）进出车站和乘坐指定包房。","answer":"B","explanation":"《关于机要交通人员乘车押运党政军核心密件的规定》（铁运〔1995〕127号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"机要交通专用证"},{"key":"B","text":"软席乘车证"},{"key":"C","text":"中华人民共和国铁路免费乘车证"},{"key":"D","text":"全国铁路通用乘车证"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-775","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"临时定期、软席、硬席、探亲乘车证的有效期间为（  ），可跨年填发。填发时应据实填写，不要一律都填（  ）。","answer":"C","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"一个月；一个月"},{"key":"B","text":"两个月；两个月"},{"key":"C","text":"三个月；三个月"},{"key":"D","text":"半年；半年"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-776","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"违章使用乘车证加收罚款时，全年定期乘车证票面填写的乘车区间在一个铁路局以内的，按每日乘车（  ）公里计算票价。","answer":"B","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"40"},{"key":"B","text":"50"},{"key":"C","text":"60"},{"key":"D","text":"70"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-777","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"持临时定期乘车证到列车上使用卧铺时，应将（　　）、卡片连同乘车证交列车员保管，并办理签证","answer":"D","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"工作证"},{"key":"B","text":"退休证"},{"key":"C","text":"离休证"},{"key":"D","text":"出差证明"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-778","bank":"new2025","bankLabel":"2025 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）有效。","answer":"D","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"家属持用往返搬家乘车证"},{"key":"B","text":"辞职职工使用乘车证搬家"},{"key":"C","text":"车辆段检修人员持便乘证前往修理中途故障列车"},{"key":"D","text":"铁路在职职工经批准读研究生，持临时定期乘车证做论文调研"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-785","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"铁路在职职工经组织批准考入铁路院校的函授生，脱产参加教学计划规定的集中面授、考试等教学活动时，所在单位凭学校的通知书，填发工作地至参加教学活动地点的（）。","answer":"C","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"全年定期乘车证"},{"key":"B","text":"临时定期乘车证"},{"key":"C","text":"往返乘车证"},{"key":"D","text":"单程乘车证"}],"sourceSheet":"单项选择题"},{"id":"new2025-single-786","bank":"new2025","bankLabel":"2025 新题库","type":"single","question":"根据铁路乘车证管理有关办法，铁路局客运段车队长可使用（ 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)不参与乘车积分累积。","answer":"ABCD","explanation":"《铁路常旅客服务办法》第15条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"代用票"},{"key":"B","text":"列车补票"},{"key":"C","text":"到站补票"},{"key":"D","text":"儿童票"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1112","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"积分有效期为进入账户(      )起连续(      )月，在有效期内可进行兑换，到期未兑换积分自动作废。","answer":"AC","explanation":"《铁路常旅客服务办法》第19条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"当日"},{"key":"B","text":"次日"},{"key":"C","text":"12个"},{"key":"D","text":"24个"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1113","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"会员积分漏登可在车票载明的(      )后(      )内（含当日）提交积分补登申请。","answer":"BC","explanation":"《铁路常旅客服务办法》第22条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"到站日期"},{"key":"B","text":"开车日期"},{"key":"C","text":"90日"},{"key":"D","text":"60日"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1114","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"会员可通过(      )设置受让人。","answer":"ABCD","explanation":"《铁路常旅客服务办法》第24条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"12306网站"},{"key":"B","text":"12306手机APP"},{"key":"C","text":"车站会员服务窗口"},{"key":"D","text":"自动售票机"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1115","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"每名会员最多可设置(      )受让人，受让人在添加成功(      )（含当天）后自动生效。","answer":"BC","explanation":"《铁路常旅客服务办法》第23条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"7名"},{"key":"B","text":"8名"},{"key":"C","text":"60天"},{"key":"D","text":"90天"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1116","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"会员可通过(      )办理受让人变更。","answer":"ACD","explanation":"《铁路常旅客服务办法》第9条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"12306网站"},{"key":"B","text":"自动售票机"},{"key":"C","text":"12306手机APP"},{"key":"D","text":"车站会员服务窗口"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1117","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"会员账户积分(      )累积达到(      )时，即具备兑换资格。","answer":"AC","explanation":"《铁路常旅客服务办法》第28条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"首次"},{"key":"B","text":"每次"},{"key":"C","text":"10000分"},{"key":"D","text":"20000分"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1118","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"积分兑换车票时，(      )相当于(      )人民币。","answer":"AC","explanation":"《铁路常旅客服务办法》第33条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"100积分"},{"key":"B","text":"1000积分"},{"key":"C","text":"1元"},{"key":"D","text":"100元"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1119","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"积分兑换的车票不能办理(      )业务。","answer":"BD","explanation":"《铁路常旅客服务办法》第36条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"取票"},{"key":"B","text":"退票"},{"key":"C","text":"改签"},{"key":"D","text":"变更到站"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1120","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"乘车积分、活动积分均可用于兑换铁路企业指定（     ）。","answer":"ABD","explanation":"《铁路常旅客服务办法》第3条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"列车车票"},{"key":"B","text":"提供的其他服务"},{"key":"C","text":"电子客票"},{"key":"D","text":"产品"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1121","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"站车现场采集严重失信行为的证据包括（   ）。","answer":"ABD","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第8条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"失信人本人书面证明"},{"key":"B","text":"音视频记录"},{"key":"C","text":"工作人员叙述"},{"key":"D","text":"2名以上旅客证人证言"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1122","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"严重失信行为以(  )认定为准 。","answer":"BD","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"列车长认定"},{"key":"B","text":"公安机关处罚"},{"key":"C","text":"乘警认定"},{"key":"D","text":"铁路站车单位"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1123","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》中,发生（  ）失信行为。自公示期满无有效异议之日起180天内限制其购买车票。","answer":"ABD","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第6条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"在动车组列车上吸\n烟或者在其他列车的禁烟区域吸烟的"},{"key":"B","text":"查处的倒卖车票\n、制贩假票的"},{"key":"C","text":"无票乘车、越站\n（席）乘车且拒不补票的"},{"key":"D","text":"依据相关法律法规\n应予以行政处罚的"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1124","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"根据《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》发生（  ）情形即使旅客按规定补票也认定为失信行为。","answer":"ABC","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"冒用优惠（待）身\n份证件、使用伪造或无效优惠（待）身份证件购票乘车的。"},{"key":"B","text":"持伪造、过期等无效车票"},{"key":"C","text":"冒用挂失补车票乘\n车的"},{"key":"D","text":"无票乘车、越站（席）乘车且拒不补票的"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1125","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》中，站车工作人员应采用（  ）。","answer":"ABC","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第8条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"音视频记录仪记录\n处置全过程"},{"key":"B","text":"视频监控系统记录处置全过程"},{"key":"C","text":"不具备音视频记录条件时应收集2名旅客以上的证人证言"},{"key":"D","text":"不具备音视频记录条件时应收集3名旅客以上的证人证言"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1126","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》中，站车工作人员在处置时，应通过(  )方式明确告知旅客处置依据和纳入铁路旅客信用信息管理，采取限制购票措施。","answer":"AB","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第8条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"口头"},{"key":"B","text":"书面"},{"key":"C","text":"电话"},{"key":"D","text":"短信"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1127","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》中，铁路总公司每月第一个工作日在（  ）发布失信人的完整信息。","answer":"ABC","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第11条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"中国铁路客户服务\n中心网站"},{"key":"B","text":"12306网站"},{"key":"C","text":"“信用中国”网站"},{"key":"D","text":"各大主要省会车站"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1128","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票实施细则》中，客运车站和旅客列车要通过（  ）等多种方式，做好对“限制铁路旅客运输领域严重失信人购买车票”的宣传，倡导旅客诚实守信、遵章守法，自觉维护铁路旅客运输秩序。","answer":"ACD","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第17条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"电子显示屏"},{"key":"B","text":"宣传单页"},{"key":"C","text":"揭示揭挂"},{"key":"D","text":"站车广播"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1129","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"可通过(      )修改除身份证件类型、号码以及姓名以外的账户信息。","answer":"BCD","explanation":"《铁路常旅客服务办法》第9条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"自动售票机"},{"key":"B","text":"12306网站"},{"key":"C","text":"12306手机APP"},{"key":"D","text":"车站会员服务窗口"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1130","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）中规定，各铁路局集团公司客运部负责对客运系统车间、班组台账实施编号管理，编号包含(   )。","answer":"ABC","explanation":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）第8条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"层级号"},{"key":"B","text":"类别号"},{"key":"C","text":"序列号"},{"key":"D","text":"序号"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1131","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）中规定，台账应明确有效期。临时性台账有效期原则上（  ）以内， 最长的不超过（  ），到期后由客运站段按规定自行撤除。","answer":"AB","explanation":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）第11条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"6个月"},{"key":"B","text":"3个月"},{"key":"C","text":"12个月"},{"key":"D","text":"9个月"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1132","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）中规定车间、班组资料是指本部门组织机构、人员、（  ）等基础情况，规章文电、（    ）等业务资料，以及重点目标管理单位的重点部位平面图等其他档案资料。","answer":"ABCD","explanation":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）第3条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"作业指导书"},{"key":"B","text":"岗位职责"},{"key":"C","text":"设施设备"},{"key":"D","text":"管理制度、规定、措施"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1133","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）中规定，运输生产类台账包括（  ）。","answer":"ABCD","explanation":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）附件2","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"旅客列车消防安全台账"},{"key":"B","text":"动车组消防安全台账"},{"key":"C","text":"防火巡查记录"},{"key":"D","text":"餐车油垢清扫记录"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1134","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）中规定，电子票夹包括（   ）等，在相关乘务岗位设形式为全路信息平台，按铁路客运手持作业终端暂行技术条件配备终端设备。","answer":"BD","explanation":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）附件2","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"实名制查验"},{"key":"B","text":"去向登记"},{"key":"C","text":"电子票核验"},{"key":"D","text":"验票记录"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1135","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）规定“铁路畅行”两院院士服务范围为（）。","answer":"ABD","explanation":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"按照《关于开展商务座服务提质试点工作的指导意见》（以下简称《指导意见》）规定提供商务座提质服务的车站"},{"key":"B","text":"其他具备条件的指定车站"},{"key":"C","text":"其他具备条件的车站"},{"key":"D","text":"相关的动车组旅客列车"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1136","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运[2017]158号）规定，动车组列车专项服务备品中耳机应采用（ ）色；插头直径3.5mm；缆线长度120cm左右；采用一次性耳机；单个独立包装。","answer":"AB","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运[2017]158号）附件2","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"白"},{"key":"B","text":"黑"},{"key":"C","text":"深"},{"key":"D","text":"浅"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1137","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运[2017]158号）规定，动车组列车专项服务备品中眼罩应采用（ ）色。","answer":"AB","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运[2017]158号）附件2","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"深蓝"},{"key":"B","text":"黑"},{"key":"C","text":"蓝"},{"key":"D","text":"白"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1138","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运[2017]158号）规定，动车组列车商务座提供（ 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）票价差额退还手续，不收退票费。已乘区间按车票发站至列车实际终到站计算。","answer":"CD","explanation":"《国铁集团客运部关于优化退票、退差业务相关事宜的通知》（客营电〔2021〕80号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"应收票价"},{"key":"B","text":"已使用区间"},{"key":"C","text":"已收票价"},{"key":"D","text":"已乘区间"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1190","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团客运部关于优化退票、退差业务相关事宜的通知》（客营电〔2021〕80号）中规定，旅客列车在运行区间内部分区段停运，自客票系统列车区段停运调令生效之时起至所购车票乘车日期后30日内（含当日），车票发站或到站在停运区段内且已乘车时，旅客下车后，可通过12306网站或前往任意车站人工窗口办理已收票价与已乘区间票价差额退还手续，不收退票费。已乘区间按（      ）计算。","answer":"AB","explanation":"《国铁集团客运部关于优化退票、退差业务相关事宜的通知》（客营电〔2021〕80号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车票发站"},{"key":"B","text":"与列车实际终到站"},{"key":"C","text":"与列车终到站"},{"key":"D","text":"票面发站"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1191","bank":"new2025","bankLabel":"2025 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）。","answer":"ABCD","explanation":"《铁路常旅客服务办法》（铁总客2017-306号）第5条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"中华人民共和国居民身份证"},{"key":"B","text":"港澳居民来往内地通行证"},{"key":"C","text":"台湾居民来往大陆通行证"},{"key":"D","text":"外国居民为按规定可使用的护照"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1198","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路定期票、计次票管理办法》(铁客[2020]200号）规定购买铁路定期票、计次票的乘车人在产品指定发到站出站时，如没有下列()之一的，乘车人须按规定补票。","answer":"ABCD","explanation":"《铁路定期票、计次票管理办法》(铁客[2020]200号）第22条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"席位预约记录"},{"key":"B","text":"进站检票记录"},{"key":"C","text":"列车填报的乘车记录"},{"key":"D","text":"乘车人自行填报的乘车记录"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1199","bank":"new2025","bankLabel":"2025 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）动车组不允许超员。","answer":"AC","explanation":"《铁路动车组运用维修规则》（铁总运〔2017〕238号）第116条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"CRH2C型"},{"key":"B","text":"CRH2A型"},{"key":"C","text":"CRH380A型"},{"key":"D","text":"CRH380B型"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1204","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路动车组运用维修规则》（铁总运〔2017〕238号）规定，动车组列车的售货小车、垃圾车，（  ）等客运备品由客运部门使用及管理。","answer":"ABCD","explanation":"《铁路动车组运用维修规则》（铁总运〔2017〕238号）第171条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"座椅套"},{"key":"B","text":"头枕"},{"key":"C","text":"耳机"},{"key":"D","text":"应急灯、扩音器"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1205","bank":"new2025","bankLabel":"2025 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）","answer":"ABCD","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"经行政、司法、公安、仲裁机构受理或双方达成协议，无新投诉事由的"},{"key":"B","text":"违反法律法规、铁路规章制度，或对铁路规章制度、作业流程不理解、误解的"},{"key":"C","text":"因不可抗力、非铁路责任或旅客自身原因造成的"},{"key":"D","text":"不属于铁路旅客运输服务范围的"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1208","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客[2018]59号）规定，铁路总公司每月第一个工作日在（   ）发布失信人的完整信息，信息自发布之日起7个工作日为公示期。","answer":"CD","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客[2018]59号）第11条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"人民铁道网站"},{"key":"B","text":"中国铁路网站"},{"key":"C","text":"中国铁路客户服务中心（12306）网站"},{"key":"D","text":"“信用中国”网站"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1209","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客[2018]59号）规定，铁路旅客信用信息记录及相关资料应按规定流程核查、复核，任何单位和个人不得擅自(） 。","answer":"ACD","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客[2018]59号）第15条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"修改"},{"key":"B","text":"涂改"},{"key":"C","text":"损毁"},{"key":"D","text":"删除"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1210","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客[2018]59号）规定，各铁路局集团公司应当通过站车(    ) 等多种方式，宣传铁路旅客运输有关法律法规及铁路旅客信用管理有关规定，倡导旅客诚实守信、遵章守法，自觉维护铁路旅客运输秩序。","answer":"ABCD","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》（铁总客[2018]59号）第17条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"揭示公告"},{"key":"B","text":"电子显示屏"},{"key":"C","text":"广播"},{"key":"D","text":"微信平台"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1211","bank":"new2025","bankLabel":"2025 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应急管理部关于保障国家综合性消防救援队伍人员铁路出行优待的通知》（铁总客[2019]92号）规定，符合享受国家综合性消防救援队伍人员铁路出行优待对象中消防救援人员暂定为（）人员。","answer":"ABC","explanation":"《中国铁路总公司 应急管理部关于保障国家综合性消防救援队伍人员铁路出行优待的通知》（铁总客[2019]92号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"在职消防救援人员"},{"key":"B","text":"退休消防救援人员"},{"key":"C","text":"残疾消防救援人员"},{"key":"D","text":"社会消防救援人员"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1214","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中国铁路总公司 应急管理部关于保障国家综合性消防救援队伍人员铁路出行优待的通知》（铁总客[2019]92号）规定，符合享受国家综合性消防救援队伍人员铁路出行优待政策的消防救援人员乘坐境内运行的火车（高铁）时，享受优先（）服务。","answer":"ABCD","explanation":"《中国铁路总公司 应急管理部关于保障国家综合性消防救援队伍人员铁路出行优待的通知》（铁总客[2019]92号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"购票"},{"key":"B","text":"安检"},{"key":"C","text":"候车"},{"key":"D","text":"乘车"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1215","bank":"new2025","bankLabel":"2025 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（）换取报销凭证。","answer":"ACD","explanation":"《关于优化报销凭证领取有关事项的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车站售票窗口"},{"key":"B","text":"铁路客票销售代理点"},{"key":"C","text":"自动售票机"},{"key":"D","text":"自动取票机"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1226","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"列车工作人员在列车运行途中发现客车车窗（门）玻璃破损后，要立即报告（）等情况。","answer":"ABCD","explanation":"《关于做好旅客列车车窗玻璃破损应急处置工作的通知》（铁总运[2015]81号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"发现时间"},{"key":"B","text":"运行区间"},{"key":"C","text":"运行方向的左/右侧"},{"key":"D","text":"破损情况"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1227","bank":"new2025","bankLabel":"2025 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）。","answer":"ABC","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"贯彻执行国家信用体系建设法律法规，制定铁路旅客信用管理规章制度并组织实施，指导和监督各铁路局集团公司铁路旅客信用管理工作。"},{"key":"B","text":"依法依规对失信人实施惩戒，协同国家相关部门建立信用联动机制。"},{"key":"C","text":"组织开发、维护铁路旅客信用信息相关应用，并组织培训。"},{"key":"D","text":"复核、确认铁路旅客信用信息记录。"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1256","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》中铁路公安部门主要职责为：（      ）。","answer":"AB","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"对涉嫌犯法的相关严重失信行为进行调查取证，依法予以处理。"},{"key":"B","text":"对依法予以行政处罚或立为刑事案件的失信人信息，相关铁路公安局每月20日前，按规范格式推送给相关铁路局集团公司。"},{"key":"C","text":"复核、确认铁路旅客信用信息记录。"},{"key":"D","text":"协同地方政府相关部门建立信用联动机制。"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1257","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》中各铁路局集团公司主要职责为：（      ）。","answer":"ABCD","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"落实总公司规定，组织客运站段做好铁路旅客信用管理实施工作。"},{"key":"B","text":"协同地方政府相关部门建立信用联动机制。"},{"key":"C","text":"监督、检查、指导客运站段做好铁路旅客信用管理工作。"},{"key":"D","text":"复核、确认铁路旅客信用信息记录。"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1258","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》中各客运站段主要职责为：（      ）。","answer":"AD","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"组织岗位工作人员按规定做好铁路旅客严重失信行为证据采集，做好信息录入、审核、移除及相关证据资料保管等工作。"},{"key":"B","text":"对于系统中的失信旅客拒绝售票、进站、候车。"},{"key":"C","text":"协同地方政府相关部门建立信用联动机制。"},{"key":"D","text":"及时做好旅客信用信息异议的复核，反馈核查结果。"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1259","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》中站车工作人员应使用《客运记录》详细记录失信人的（     ）等信息，并由站车工作人员和失信人本人签字。","answer":"ABCD","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"姓名、有效身份证件类型及号码"},{"key":"B","text":"住址、联系方式"},{"key":"C","text":"乘车日期、车次、区间"},{"key":"D","text":"失信行为、处理情况"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1260","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》规定，铁路旅客信用信息记录及相关资料应按规定流程核查、复核，任何单位和个人不得擅自（    ）。","answer":"ABC","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"修改"},{"key":"B","text":"删除"},{"key":"C","text":"损毁"},{"key":"D","text":"清除"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1261","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》规定，任何单位和个人不得擅自向其他单位和个人（    ）铁路旅客信用信息及相关资料。","answer":"ABC","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"推送"},{"key":"B","text":"发布"},{"key":"C","text":"泄露"},{"key":"D","text":"传播"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1262","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》规定，各铁路局集团公司要做好（    ）等设备配备、使用、维护工作，确保作用良好。","answer":"ABC","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"音视频记录仪"},{"key":"B","text":"视频监控系统"},{"key":"C","text":"铁路客运管理信息系统"},{"key":"D","text":"执法记录仪"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1263","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"根据《铁路旅客禁止、限制携带和托运物品目录》要求，常见爆炸物品类有（   ）。","answer":"ABCD","explanation":"《铁路旅客禁止、限制携带和托运物品目录》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"炸弹"},{"key":"B","text":"燃烧弹"},{"key":"C","text":"催泪弹"},{"key":"D","text":"手雷"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1264","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团客运部关于做好儿童优惠票及验检工作的通知》儿童优惠票的乘车（  ）应与成年人旅行所持车票相同，其到站不得远于成年人旅客车票的到站。","answer":"ABC","explanation":"《国铁集团客运部关于做好儿童优惠票及验检工作的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"日期"},{"key":"B","text":"车次"},{"key":"C","text":"席别"},{"key":"D","text":"发站"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1265","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于12306网站新增业务办理事项的通知》12306网站新增业务办理事项里增加哪些（   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24小时;供餐前应经充分加热,加热后食品中心温度应不低于（）。","answer":"AD","explanation":"《铁路食品安全管理基本规范》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"8℃"},{"key":"B","text":"20℃"},{"key":"C","text":"60℃"},{"key":"D","text":"70℃"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1351","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"突发大客流及旅客列车大面积晚点应急响应分为（）级。","answer":"ABC","explanation":"《铁路突发大客流及旅客列车大面积晚点应急预案 (暂行)的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"Ⅰ"},{"key":"B","text":"Ⅱ"},{"key":"C","text":"Ⅲ"},{"key":"D","text":"Ⅳ"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1352","bank":"new2025","bankLabel":"2025 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）。","answer":"ABC","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"修改"},{"key":"B","text":"删除"},{"key":"C","text":"损毁"},{"key":"D","text":"清除"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1357","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"任何单位和个人不得擅自向其他单位和个人（    ）铁路旅客信用信息及相关资料。","answer":"ABC","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"推送"},{"key":"B","text":"发布"},{"key":"C","text":"泄露"},{"key":"D","text":"传播"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1358","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》规定，各铁路局集团公司要做好（    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）的方式，引导旅客使用动车组WiFi。","answer":"AB","explanation":"《中国铁路总公司客运部关于加强动车组WiFi服务引导的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"电子屏显示提示"},{"key":"B","text":"增设提示标识"},{"key":"C","text":"乘务员宣传"},{"key":"D","text":"广播宣传"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1425","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《普速旅客列车车门管理办法》规范站车交接确认制度,站车间须明确（  ）。","answer":"AB","explanation":"《普速旅客列车车门管理规定》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"站车交接位置"},{"key":"B","text":"交接人员"},{"key":"C","text":"交接重点"},{"key":"D","text":"交接车厢"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1426","bank":"new2025","bankLabel":"2025 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)确认死亡，公安机关现场勘查结束后，车站应当转送殡仪馆存放（在此之前，车站应将尸体转移至适当地点并派人看守），并尽快通知其家属。","answer":"AB","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"医疗部门"},{"key":"B","text":"公安机关"},{"key":"C","text":"上级部门"},{"key":"D","text":"现场职工"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1441","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于规范处置违反铁路乘车管理规定行为的通知》铁总办客[2018]118号违法行为人被交站处理、强制下车或自称患病予以下车救治的,列车长（  ）,同时移交先行处置中(  ),下车地车站同步办理站车交接,并配合铁路公安机关落实相关工作措施,治疗费用由违法行为人个人负担。","answer":"AB","explanation":"《关于规范处置违反铁路乘车管理规定行为的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"开具《客运记录》"},{"key":"B","text":"收集的证据"},{"key":"C","text":"拍发电报"},{"key":"D","text":"旅客随身携带品"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1442","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于规范处置违反铁路乘车管理规定行为的通知》铁总办客[2018]118号违反铁路乘车管理规定行为,列车工作人员有针对性地宣传旅客乘车的（   ）,告知行为人其行为性质以及可能造成的后果,劝告行为人停止相关行为,同时将情况报告列车长。","answer":"AB","explanation":"《关于规范处置违反铁路乘车管理规定行为的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"权利"},{"key":"B","text":"义务"},{"key":"C","text":"有关规定"},{"key":"D","text":"旅客须知"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1443","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于规范处置违反铁路乘车管理规定行为的通知》铁总办客[2018]118号由列车乘警或按指令登车处警的民警依法开展处置,必要时,将违法行为人强制带离下车,列车工作人员配合协同做好（  ）等事项。","answer":"ABC","explanation":"《关于规范处置违反铁路乘车管理规定行为的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"制止"},{"key":"B","text":"带离"},{"key":"C","text":"取证"},{"key":"D","text":"保护现场"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1444","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电(2017)36号）“复兴号”动车组内的对外(   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)等情况时，应立即拔下接线板，并及时通知车辆乘务员（机械师）检查、处理。","answer":"ABCD","explanation":"《关于旅客列车配置客运设备充电接线板的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"自动断电"},{"key":"B","text":"发热"},{"key":"C","text":"冒烟"},{"key":"D","text":"异味"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1447","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路动车组运用维修规则》动车组爱车工作应做到: (   )","answer":"ABCD","explanation":"《铁路动车组运用维修规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"规定的揭示揭挂和固定服务设施不得任意加改或拆除"},{"key":"B","text":"严禁在车内乱钉、乱贴、乱挂、增加摆放物品"},{"key":"C","text":"严禁敲击、冲撞、刮蹭车体、车门及车内设施"},{"key":"D","text":"广告应规范设置"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1448","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路动车组运用维修规则》动车组乘务人员应正确合理使用车内设备设施，（   ）等行为。","answer":"ABCD","explanation":"《铁路动车组运用维修规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"加强爱车宣传"},{"key":"B","text":"引导旅客文明乘车"},{"key":"C","text":"及时劝阻、制止不文明乘车"},{"key":"D","text":"随意扳动、触碰安全设备"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1449","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路动车组运用维修规则》动车组实行（   ）专业管理。","answer":"ABC","explanation":"《铁路动车组运用维修规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"总公司"},{"key":"B","text":"铁路局"},{"key":"C","text":"动车(客车)段"},{"key":"D","text":"车辆段"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1450","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路客运站车厕所环境卫生管理暂行办法》（铁总运〔2015〕218号)列车运行中，列车员（随车保洁员）适时检查厕所便器及地面卫生，清理厕所(   )，用厕刷洗刷地面及便器残留便迹，清理垃圾桶内垃圾。","answer":"AB","explanation":"《铁路客运站车厕所环境卫生管理暂行办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"地面垃圾"},{"key":"B","text":"污水"},{"key":"C","text":"积圬"},{"key":"D","text":"尿垢"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1451","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路客运站车厕所环境卫生管理暂行办法》（铁总运〔2015〕218号)随车配备(  )。","answer":"ABCD","explanation":"《铁路客运站车厕所环境卫生管理暂行办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"拖布"},{"key":"B","text":"洁厕清洗剂"},{"key":"C","text":"水桶"},{"key":"D","text":"抹布"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1452","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路客运站车厕所环境卫生管理暂行办法》（铁总运〔2015〕218号)途中检查厕所冲便设备、水龙头、卫生纸架（盒）、座便垫圈纸盒等设备设施状态是否良好，发生故障，及时报告（  ），通知(  )处理。","answer":"AB","explanation":"《铁路客运站车厕所环境卫生管理暂行办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"当班列车长"},{"key":"B","text":"车辆乘务员"},{"key":"C","text":"随车机械师"},{"key":"D","text":"当班列车员"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1453","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客列车扫码支付运输收入管理办法》〈试行 )列车办理补票时，根据旅客选择的(   )方式，在移动补票机上选择相应支付方式选项（如: 1现金、2微信、3支付宝等)。列车补票系统按不同的支付方式进行结账。","answer":"AB","explanation":"《铁路旅客列车扫码支付运输收入管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"现金"},{"key":"B","text":"扫码支付"},{"key":"C","text":"银联卡"},{"key":"D","text":"信用卡"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1454","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"列车突发事件包括（），以及扰乱站车公共秩序等事件。","answer":"ABCD","explanation":"《关于建立客运突发事件快速报告机制的通知》（运营客管电[2016]1170号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"旅客人身伤害（含疾病死亡）"},{"key":"B","text":"火灾爆炸"},{"key":"C","text":"食物中毒"},{"key":"D","text":"群体性事件"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1455","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"列车突发事件报告的主要内容包括（）、报告人所属单位等。","answer":"ABCD","explanation":"《关于建立客运突发事件快速报告机制的通知》（运营客管电[2016]1170号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"事件类别"},{"key":"B","text":"发生时间"},{"key":"C","text":"车次区间"},{"key":"D","text":"事件概况"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1456","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）中规定，电子票夹包括（   ）等，在相关乘务岗位设形式为全路信息平台，按铁路客运手持作业终端暂行技术条件配备终端设备。","answer":"BD","explanation":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"实名制查验"},{"key":"B","text":"去向登记"},{"key":"C","text":"电子票核验"},{"key":"D","text":"验票记录"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1457","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）中规定，防火巡查记录按照《铁路旅客列车消防安全管理规定》(铁公安〔2010) 89号执行。在（  ）分别设置，形式为纸质或由铁路局集团公司规定。","answer":"AC","explanation":"《国铁集团办公厅客运系统车间、班组台账资料管理办法》（铁办客[2021]3号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"邮政车"},{"key":"B","text":"餐车"},{"key":"C","text":"行李车"},{"key":"D","text":"发电车"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1458","bank":"new2025","bankLabel":"2025 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新题库","type":"multiple","question":"《国铁集团客运部关于规范动车组车内信息显示器使用管理的通知》（客管电[2022]98号）规定，动车组车内显示器显示信息分别为（）和（）。","answer":"AB","explanation":"（客管电[2022]98号）国铁集团客运部关于规范动车组车内信息显示器使用管理的通知","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"统型信息"},{"key":"B","text":"铁路局可编辑信息"},{"key":"C","text":"铁路局规定信息"},{"key":"D","text":"应急信息"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1461","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团客运部关于规范动车组车内信息显示器使用管理的通知》（客管电[2022]98号）规定动车组车内显示器统型信息包括：(  )等信息。","answer":"ABCD","explanation":"（客管电[2022]98号）国铁集团客运部关于规范动车组车内信息显示器使用管理的通知","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车厢顺号、车次"},{"key":"B","text":"列车运行区间、停站"},{"key":"C","text":"运行速度"},{"key":"D","text":"温度"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1462","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团客运部关于规范动车组车内信息显示器使用管理的通知》（客管电[2022]98号）规定动车组车内显示器铁路局可编辑信息包括：(  )。","answer":"ABCD","explanation":"（客管电[2022]98号）国铁集团客运部关于规范动车组车内信息显示器使用管理的通知","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"安全提示信息"},{"key":"B","text":"欢迎词"},{"key":"C","text":"终点到站提示"},{"key":"D","text":"列车植入式冠名广告"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1463","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团客运部关于规范动车组车内信息显示器使用管理的通知》（客管电[2022]98号）规定在哪些情况下，列车长认为有必要插播信息时，可插播铁路局可编辑信息，插播信息为最高优先级。","answer":"ABD","explanation":"（客管电[2022]98号）国铁集团客运部关于规范动车组车内信息显示器使用管理的通知","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"列车晚点"},{"key":"B","text":"列车超员"},{"key":"C","text":"列车满员"},{"key":"D","text":"列车其他突发情况下"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1464","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）规定，旅行途中，对非商务座院士旅客，列车长应(      )。","answer":"ABCD","explanation":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"主动问候"},{"key":"B","text":"征求服务意见"},{"key":"C","text":"提供茶水"},{"key":"D","text":"不提供与其他旅客有明显区别的服务。"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1465","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）规定，对持非商务座车票院士旅客，有条件的，（        ）应与（         ）进行交接。","answer":"AD","explanation":"《“铁路畅行”两院院士服务工作方案》（客管函〔2022〕9号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"列车工作人员"},{"key":"B","text":"列车"},{"key":"C","text":"车站"},{"key":"D","text":"车站引导服务人员"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1466","bank":"new2025","bankLabel":"2025 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)，不得删除，不得向储存卡内录入内容，储存卡容量应不小于，满足动态新旧更替存储。","answer":"BC","explanation":"《关于加强和规范客运站车音视频记录仪管理的通知》（铁总客函[2018]279号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"剪辑"},{"key":"B","text":"观看"},{"key":"C","text":"拷贝"},{"key":"D","text":"下载"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1479","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于加强和规范客运站车音视频记录仪管理的通知》（铁总客函[2018]279号）规定，客运站车音视频记录仪电池续航能力原则上满足连续摄像时间( )，连续待机时间( )。","answer":"AB","explanation":"《关于加强和规范客运站车音视频记录仪管理的通知》（铁总客函[2018]279号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"8小时以上"},{"key":"B","text":"24小时以上"},{"key":"C","text":"6小时以上"},{"key":"D","text":"12小时以上"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1480","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于加强和规范客运站车音视频记录仪管理的通知》（铁总客函[2018]279号）规定，客运站段应做好音视频数据的集中储存管理，对涉及( 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新题库","type":"multiple","question":"《国铁集团客运部关于优化退票、退差业务相关事宜的通知》（客营电〔2021〕80号）中规定，旅客列车在运行区间内部分区段停运，自客票系统列车区段停运调令生效之时起至所购车票乘车日期后30日内（含当日），车票发站或到站在停运区段内且已乘车时，旅客下车后，可通过12306网站或前往任意车站人工窗口办理已收票价与已乘区间票价差额退还手续，不收退票费。已乘区间按（      ）计算。","answer":"AB","explanation":"《国铁集团客运部关于优化退票、退差业务相关事宜的通知》（客营电〔2021〕80号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车票发站"},{"key":"B","text":"与列车实际终到站"},{"key":"C","text":"与列车终到站"},{"key":"D","text":"票面发站"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1510","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团客运部关子进一步规范动车组广播工作的通知》（客管电[2019]168号）规定为减少广播对旅客干扰，鼓励各铁路局集团公司利用车载视频、电子显示屏、服务指南等静态方式，开展（     ）等宣传介绍 。","answer":"ABC","explanation":"《国铁集团客运部关子进一步规范动车组广播工作的通知》（客管电[2019]168号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"乘车须知"},{"key":"B","text":"安全须知"},{"key":"C","text":"设备设施"},{"key":"D","text":"规章制度"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1511","bank":"new2025","bankLabel":"2025 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新题库","type":"multiple","question":"《旅客列车开行方案编制管理办法》（铁总运函[2015]332号）规定铁路局提前5个月对春运或提前3个月对（）、和展开客流调查，及时了解节假日客流总体特征及大客流分布，为节假日列车开行提供依据。","answer":"ABC","explanation":"《旅客列车开行方案编制管理办法》（铁总运函[2015]332号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"暑期"},{"key":"B","text":"黄金周"},{"key":"C","text":"小长假"},{"key":"D","text":"日常"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1514","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《旅客列车开行方案编制管理办法》（铁总运函[2015]332号）规定客流调查方式可分为（）等。","answer":"BCD","explanation":"《旅客列车开行方案编制管理办法》（铁总运函[2015]332号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"现场调查"},{"key":"B","text":"实际调查"},{"key":"C","text":"意向调查"},{"key":"D","text":"实际与意向相结合的调查"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1515","bank":"new2025","bankLabel":"2025 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）。","answer":"ABCD","explanation":"《铁路常旅客服务办法》（铁总客2017-306号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"中华人民共和国居民身份证"},{"key":"B","text":"港澳居民来往内地通行证"},{"key":"C","text":"台湾居民来往大陆通行证"},{"key":"D","text":"外国居民为按规定可使用的护照"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1518","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路常旅客服务办法》（铁总客2017-306号）规定：会员可通过（ ）查询账户信息。","answer":"ABCD","explanation":"《铁路常旅客服务办法》（铁总客2017-306号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"www.12306.cn网站"},{"key":"B","text":"自动售票机"},{"key":"C","text":"车站会员服务窗口"},{"key":"D","text":"铁路客户服务中心"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1519","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路常旅客服务办法》（铁总客2017-306号）规定：会员有以下哪些行为( )时，铁路企业可核减积分、冻结账户、注销账户等措施。","answer":"ABCD","explanation":"《铁路常旅客服务办法》（铁总客2017-306号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"呈报虚假或错误信息"},{"key":"B","text":"向他人出售积分兑换车票"},{"key":"C","text":"提报不实乘车记录"},{"key":"D","text":"冒用他人身份信息注册"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1520","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路定期票、计次票管理办法》(铁客[2020]200号）规定产品（铁路定期票、计次票）在()发售，购票人须为通过身份信息核验和人脸核验的12306用户，且只能为本人或账户下通过身份信息和手机核验的乘车人购买。","answer":"CD","explanation":"《铁路定期票、计次票管理办法》(铁客[2020]200号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车站售票窗口"},{"key":"B","text":"自助售票机"},{"key":"C","text":"12306网站"},{"key":"D","text":"“铁路12306手机APP”"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1521","bank":"new2025","bankLabel":"2025 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）。","answer":"ABC","explanation":"《外宾乘车证管理办法》（铁总运2017-22号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"验证"},{"key":"B","text":"验票"},{"key":"C","text":"检票"},{"key":"D","text":"查验批准函"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1528","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《外宾乘车证管理办法》（铁总运2017-22号）规定，外宾乘车身份证件包括（\n      ）。","answer":"AB","explanation":"《外宾乘车证管理办法》（铁总运2017-22号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"护照"},{"key":"B","text":"外籍人士在华居留证件"},{"key":"C","text":"身份证"},{"key":"D","text":"工作证件"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1529","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《外宾乘车证管理办法》（铁总运2017-22号）规定，外宾乘车证不得（    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）等客运延伸服务项目，不断改进旅客乘车体验，促进增收创效。","answer":"BCD","explanation":"《中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知》（铁总客【2019】95号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"军人优先"},{"key":"B","text":"重点旅客预约服务"},{"key":"C","text":"遗失品查询"},{"key":"D","text":"铁路畅行"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1536","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）规定商务座()列消耗品，一客一换。","answer":"ABCD","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"一次性拖鞋"},{"key":"B","text":"耳机"},{"key":"C","text":"小毛巾"},{"key":"D","text":"眼罩"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1537","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中国铁路总公司关于印发<中国铁路总公司动车组列车票价管理办法>(试行）>通知》（铁总价[2016]225号）制定依据为（    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）等客运延伸服务项目，不断改进旅客乘车体验，促进增收创效。","answer":"BCD","explanation":"《中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"军人优先"},{"key":"B","text":"重点旅客预约服务"},{"key":"C","text":"遗失品查询"},{"key":"D","text":"铁路畅行"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1546","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中国铁路总公司铁路客运价格管理办法》(铁总客[2018]150号)规定中国铁路总公司所属铁路运输企业应按规定明码标价，通过（）等渠道公布铁路客运的收费项目、收费标准等，主动接受社会监督。","answer":"BC","explanation":"《中国铁路总公司铁路客运价格管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"揭示揭挂"},{"key":"B","text":"营业场所揭示揭挂"},{"key":"C","text":"12306网站"},{"key":"D","text":"网站"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1547","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路常旅客服务办法》（铁总客2017-306号）规定：以下哪些车票暂不参与乘车积分累积的有（ ）。","answer":"ABCD","explanation":"《铁路常旅客服务办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"代用票"},{"key":"B","text":"列车补票"},{"key":"C","text":"非实名制车票"},{"key":"D","text":"到站补票"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1548","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路常旅客服务办法》（铁总客2017-306号）规定：以下哪些铁路指定列车车票暂不参与乘车积分累积的有（ ）。","answer":"ABD","explanation":"《铁路常旅客服务办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"国际列车"},{"key":"B","text":"往返香港列车"},{"key":"C","text":"控股企业担当列车"},{"key":"D","text":"非控股企业担当列车"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1549","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"年满12周岁的自然人，通过（   ）等铁路部门提供的渠道，主动申请并完成身份认证后，即可成为“铁路畅行”常旅客会员。","answer":"ABC","explanation":"中国铁路总公司关于做好“铁路畅行”计划系统程序升级及站车公告事宜的通知","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"12306网站"},{"key":"B","text":"铁路12306手机APP"},{"key":"C","text":"车站窗口"},{"key":"D","text":"自动售票机"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1550","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"本办法所指铁路客运价格包括（）。","answer":"ABCD","explanation":"中国铁路总公司铁路客运价格管理办法","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"旅客票价"},{"key":"B","text":"行李运价"},{"key":"C","text":"包裹运价（含高铁快运站到站运价,下同）"},{"key":"D","text":"客运杂费"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1551","bank":"new2025","bankLabel":"2025 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新题库","type":"multiple","question":"客流调查分为（）三种形式，一般以日常调查为主。","answer":"ABC","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"综合调查"},{"key":"B","text":"节假日调查"},{"key":"C","text":"日常调查"},{"key":"D","text":"意向调查"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1570","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"按客流性质，客流图分为、、三种。","answer":"ABC","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"直通"},{"key":"B","text":"管内"},{"key":"C","text":"市郊"},{"key":"D","text":"通勤"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1571","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》，动车组列车商务座提供的报刊杂志包括人民铁道报、（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"铁道报社"},{"key":"B","text":"服务指南"},{"key":"C","text":"铁路局自办或招标杂志"},{"key":"D","text":"专项服务项目单"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1572","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》，动车组列车商务座提供的小食品包括非油炸类点心、（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"蛋糕"},{"key":"B","text":"蜜饯类"},{"key":"C","text":"坚果"},{"key":"D","text":"肉制品（不宜使用猪肉制品）"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1573","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》，动车组列车商务座验票时，必须双手接过旅客证件及车票，快速、准确查验；及时记录旅客（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"性别"},{"key":"B","text":"姓氏"},{"key":"C","text":"席位"},{"key":"D","text":"到站"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1574","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《高速铁路客运非正常情况应急处置办法》第八条规定,自动扶梯或自动人行步道发生意外情况时，车站工作人员应立即按动红色紧急停止按钮，并做好自动扶梯(步道)旅客（  ）、（  ）、（  ），对受伤旅客及时组织救治。","answer":"BCD","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"阻拦"},{"key":"B","text":"宣传"},{"key":"C","text":"引导"},{"key":"D","text":"疏散"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1575","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"高铁快运集装件应装在列车指定位置。载客列车可装在（）。确认列车可装在（  ）间空档处。","answer":"ABCD","explanation":"《高铁快运管理办法》（铁客〔2023〕115号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"高铁快运柜"},{"key":"B","text":"大件行李存放处"},{"key":"C","text":"二等座车厢最后一排座椅后空档处等位置"},{"key":"D","text":"二等座车车厢座椅"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1576","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"高铁快运集装容器包括（）。","answer":"ABCD","explanation":"《高铁快运管理办法》（铁客〔2023〕115号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"周转箱"},{"key":"B","text":"集装包"},{"key":"C","text":"集装袋"},{"key":"D","text":"畜冷箱"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1577","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《高铁快运管理办法》，车站内使用的平板推车等专用机具应具备止轮装置，符合常态制动要求，配备作业单位标识，实行编号管理，采取（  ）、（  ）、（  ）的措施，经指定通道进出站台，在指定位置存放。","answer":"BCD","explanation":"《高铁快运管理办法》（铁客〔2023〕115号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"高铁快运柜"},{"key":"B","text":"防滑"},{"key":"C","text":"防溜"},{"key":"D","text":"防撞"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1578","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"高铁车站应提供高铁快运运输生产基本服务设施。作业场地应满足高铁快运（）办公等需求。","answer":"ABCD","explanation":"《高铁快运管理办法》（铁客〔2023〕115号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"集散分拣"},{"key":"B","text":"装卸作业"},{"key":"C","text":"集装容器暂存"},{"key":"D","text":"作业机具存放"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1579","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于12306网站新增业务办理事项的通知》第三部分“工作要求”中规定，遇上述情况，相关站车要主动吿知旅客相关业务（  ）、（  ）、（  ），引导旅客通过互联网或自助设备查询信息、办理业务，避免旅客在车站、车内聚集等待，尽量减轻站车人工作业压力。","answer":"BCD","explanation":"《关于12306网站新增业务办理事项的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"处理过程"},{"key":"B","text":"办理流程"},{"key":"C","text":"注意事项"},{"key":"D","text":"免费规则"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1580","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于规范动车组应急饮食品供应工作的通知》中，车站应填写并向列车长提供《动车组列车应急饮食品交接单》，详细记录供应车站、（  ）、（  ）、（  ）、实际供应数量等信息。","answer":"BCD","explanation":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2018〕193号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"供应车站"},{"key":"B","text":"日期时间"},{"key":"C","text":"车次"},{"key":"D","text":"供应品类"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1581","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于规范动车组应急饮食品供应工作的通知》中，符合免费供应条件时，列车长可向属地铁路局集团公司客运（客服）调度提出应急饮食品供应申请（内容包括车次（  ）、（  ）、（  ），重联时分前后组）。","answer":"BCD","explanation":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2018〕193号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车次"},{"key":"B","text":"定员"},{"key":"C","text":"现员"},{"key":"D","text":"需求份数"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1582","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于规范和加强高铁车站检票放行组织的通知》,动车组在折返站立折时，在不干扰旅客的情况下，实施旅客下车与旋转座椅、保洁作业与旅客检票“两个平行作业”，同时各保洁单位要适当增加折返站保洁人员，提升（  ）；对于折返时间在（  ）分钟以内的，车站要根据站场条件，在确保安全的情况下，尽可能提前检票，延长旅客放行时间。","answer":"CD","explanation":"《关于规范和加强高铁车站检票放行组织的通知》（客管电〔2018〕55号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"品质"},{"key":"B","text":"20"},{"key":"C","text":"保洁作业效率"},{"key":"D","text":"30"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1583","bank":"new2025","bankLabel":"2025 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）的旅客，不得允许乘坐“复兴号”动车组。","answer":"BCD","explanation":"《关于加强“复兴号”动车组安全服务管理的通知》（客管电〔2018〕217号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"签票"},{"key":"B","text":"办理公免签证"},{"key":"C","text":"查验车票"},{"key":"D","text":"信息不符"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1586","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》第七条规定，铁路运输企业责任中客运部门责任分为（  ）、（  ）。","answer":"CD","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"重要责任"},{"key":"B","text":"主要责任"},{"key":"C","text":"车站责任"},{"key":"D","text":"列车责任"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1587","bank":"new2025","bankLabel":"2025 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服务的客运段要安排专人负责该车厢服务和劝阻工作，对违反相关要求的旅客，做好劝阻或制止； 遇有（   ）哭闹时，可临时引导至临近车厢（   ）席位。","answer":"BCD","explanation":"《关于试点开展高铁“静音车厢”的通知》（客管函〔2020〕32号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"卖货"},{"key":"B","text":"轻声"},{"key":"C","text":"婴幼儿"},{"key":"D","text":"预留"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1590","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"相关铁路局集团公司应将设有 “静音车厢” 的动车组列车中原有隔离席位调整至（  ）车厢距离 “静音车厢” 最近的2个 (  ) 二等座,供隔离使用的同时,用于安排 “静音车厢” 旅客临时调整使用。开展高铁“静音车厢”的列车应配备少量（  ）、（  ），视情供有需求的旅客使用。","answer":"ABCD","explanation":"《关于试点开展高铁“静音车厢”的通知》（客管函〔2020〕32号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"4号"},{"key":"B","text":"D、F"},{"key":"C","text":"一次性耳机"},{"key":"D","text":"一次性耳塞"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1591","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"相关客运车站要结合实际情况，可利用（  ）、（  ）等处所的（  ）和（  ），开展“静音车厢”信息公告、服务引导。","answer":"ABCD","explanation":"《关于试点开展高铁“静音车厢”的通知》（客管函〔2020〕32号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"售票厅"},{"key":"B","text":"站台"},{"key":"C","text":"信息显示屏"},{"key":"D","text":"揭示揭挂栏"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1592","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团关于开展普速站车达标提质工作的通知》，充分运用站车广播、（  ）、（  ）、（  ）等新媒体，做好余票查询、正晚点查询等旅客出行资讯的信息服务工作。","answer":"BCD","explanation":"《国铁集团关于开展普速站车达标提质工作的通知》（铁客〔2019〕79号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"列车员口述"},{"key":"B","text":"电子显示屏（车载电视）及微博"},{"key":"C","text":"微信"},{"key":"D","text":"手机APP"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1593","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团客运部关于12306网站新增业务办理事项的通知》（客营电【2021】15号）规定遇特殊情况，列车无法正常运行至终点站，旅客办理电子客票退差（退票）手续时，系统根据购票发站和出站检票记录判定已乘区间，如车票无出站检票记录，旅客终止旅行车站可使用（  ）、（  ）进行补检;未办理补检的，系统默认列车折返站为旅客终止旅行车站。","answer":"CD","explanation":"《国铁集团客运部关于12306网站新增业务办理事项的通知》（客营电【2021】15号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"人工核验"},{"key":"B","text":"机器核验"},{"key":"C","text":"检票闸机"},{"key":"D","text":"手持移动检票终端"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1594","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团客运部关于规范动车组列车车身广告设置的通知》，动车组列车车身广告内容以企业品牌logo、（  ）、（  ）、（  ）的图文形式为主,不得使用“xx号”的发布方式。","answer":"BCD","explanation":"《国铁集团客运部关于规范动车组列车车身广告设置的通知》（客管电〔2019〕235号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"品牌"},{"key":"B","text":"企业名称"},{"key":"C","text":"产品名称"},{"key":"D","text":"产品形象"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1595","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团客运部关于优化退票、退差业务相关事宜的通知》（客营电〔2021〕80号）中规定，旅客列车在运行区间内部分区段停运，自客票系统列车区段停运调令生效之时起至所购车票乘车日期后30日内（含当日），车票发站或到站在停运区段内且已乘车时，旅客下车后，可通过12306网站或前往任意车站人工窗口办理（  ）、（  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）等按照图定旅客列车办理。","answer":"BCD","explanation":"《旅游列车开行管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"客运组织"},{"key":"B","text":"车辆技术检查"},{"key":"C","text":"上水作业"},{"key":"D","text":"上餐料"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1602","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《旅游列车开行管理办法》第十四条规定，包车人违约时，填写“客运杂费收据”核收（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《旅游列车开行管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"违约金"},{"key":"B","text":"定金"},{"key":"C","text":"延期使用费"},{"key":"D","text":"停止使用费"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1603","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《旅游列车开行管理办法》第三条规定，本办法所称旅游列车是指由旅行社等单位（以下简称包车人）（  ）、（  ）的列车。","answer":"CD","explanation":"《旅游列车开行管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"单程包用"},{"key":"B","text":"返程包用"},{"key":"C","text":"往返全部包用"},{"key":"D","text":"运载旅游团体旅客"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1604","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《麻醉药品和精神药品管理条例》规定，运输证明应当由专人保管，不得（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《麻醉药品和精神药品管理条例》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"伪装"},{"key":"B","text":"涂改"},{"key":"C","text":"转让"},{"key":"D","text":"转借"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1605","bank":"new2025","bankLabel":"2025 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），规范管理食品经营活动。","answer":"BCD","explanation":"《铁路车站、旅客列车卫生管理办法》（铁劳卫〔2020〕204号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"温度"},{"key":"B","text":"保质时间"},{"key":"C","text":"食品标注"},{"key":"D","text":"剩余食品"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1608","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路定期票、计次票管理办法》第十一条，自产品启用之日起至有效期结束后（  ）天内（含当天），可凭购买产品时所使用的（  ）有效身份证件原件，到产品所指定发到站换取报销凭证。","answer":"CD","explanation":"《铁路定期票、计次票管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"60"},{"key":"B","text":"购票人"},{"key":"C","text":"30"},{"key":"D","text":"乘车人"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1609","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路定期票、计次票管理办法》(铁客[2020]200号）规定购买铁路定期票、计次票的乘车人可持（  ）、（  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）等客运备品及固定服务设施由客运部门使用管理。","answer":"BCD","explanation":"《铁路动车组运用维修规则》(铁总运〔2017〕238号)","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"小边桌"},{"key":"B","text":"微波炉"},{"key":"C","text":"售货小车"},{"key":"D","text":"座椅套"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1612","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"在客车内装卸、搬运物品时应（）。","answer":"ABCD","explanation":"《铁路客车运用维修规程》（铁总运〔2015〕22号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"避免刮碰车辆设备"},{"key":"B","text":"严禁使用拖、拉、滑、拽等方式挪动物品"},{"key":"C","text":"避免地板布划伤和破损"},{"key":"D","text":"严禁敲击、冲撞车体、车门及车内设施"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1613","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中国铁路总公司铁路客运价格管理办法》(铁总客[2018]150号)中铁路客运价格包括旅客票价（  ）、（  ）、（  ）等。","answer":"BCD","explanation":"《铁路客运价格管理办法》(铁总客[2018]150号)","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"旅客票价"},{"key":"B","text":"行李运价"},{"key":"C","text":"包裹运价（含高铁快运站到站运价）"},{"key":"D","text":"客运杂费"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1614","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路客运列车运送公文管理办法》，车递公文发生延误、错投、丢失、（  ）、（  ），致使车递公文本身全部或部分失去价值的，寄件单位可提起投诉。","answer":"CD","explanation":"《铁路客运列车运送公文管理办法》（铁总办〔2017〕72号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"列车"},{"key":"B","text":"车站"},{"key":"C","text":"缺少"},{"key":"D","text":"损毁"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1615","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路客运站车音频视频管理办法》第八条规定，铁路公安机关负责（  ）、（  ）、（  ）等编写、审定。","answer":"BCD","explanation":"《铁路客运站车音频视频管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"旅客安全须知"},{"key":"B","text":"治安"},{"key":"C","text":"安全"},{"key":"D","text":"法制教育"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1616","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路客运站车音频视频管理办法》，除必要的客运作业和旅客服务信息外，站车应当重点播放禁止携带危险品进站、上车等宣传、（  ）、（  ）、（  ）内容。","answer":"BCD","explanation":"《铁路客运站车音频视频管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"吸烟"},{"key":"B","text":"禁止吸烟宣传"},{"key":"C","text":"安全服务宣传"},{"key":"D","text":"卫生健康宣传"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1617","bank":"new2025","bankLabel":"2025 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）根据实际情况暂不实行车票实名制管理的，铁路运输企业应当提前向社会公布并说明理由。","answer":"BCD","explanation":"《铁路旅客车票实名制管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"小客车"},{"key":"B","text":"市域（郊）列车"},{"key":"C","text":"城际列车"},{"key":"D","text":"相关车站"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1620","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"购买车票以及办理（）等业务时，应当提供乘车人真实有效的身份证件或者身份证件信息。","answer":"ABCD","explanation":"《铁路旅客车票实名制管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"补票"},{"key":"B","text":"取票"},{"key":"C","text":"改签"},{"key":"D","text":"退票"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1621","bank":"new2025","bankLabel":"2025 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）旅客提供必要的服务。","answer":"BCD","explanation":"《铁路旅客车票实名制管理办法》交通运输部令2022年第39号","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"婴儿"},{"key":"B","text":"证件无法自动识读"},{"key":"C","text":"需要使用无障碍通道"},{"key":"D","text":"其他需要帮助的"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1624","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"铁路运输企业应当为车票实名制管理提供必要的场地、作业条件，以及车票查验、身份证件识读等设备；积极推进管理和技术创新，通过（）等方式提供实名售票服务，逐步配备自助检票、查验等设备，为旅客实名购票、乘车提供便利。","answer":"ABCD","explanation":"《铁路旅客车票实名制管理办法》交通运输部令2022年第39号","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"互联网"},{"key":"B","text":"电话"},{"key":"C","text":"自动售票机"},{"key":"D","text":"人工售票窗口"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1625","bank":"new2025","bankLabel":"2025 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）。","answer":"BCD","explanation":"《铁路旅客禁止、限制携带和托运物品目录》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"供病人吸氧的袋装医用氧气"},{"key":"B","text":"液化石油气"},{"key":"C","text":"固体酒精"},{"key":"D","text":"硝化纤维（含胶片）"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1628","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客禁止、限制携带和托运物品目录》下列物品哪些属于有机物（  ）、（  ）。","answer":"CD","explanation":"《铁路旅客禁止、限制携带和托运物品目录》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"枪支"},{"key":"B","text":"管制刀具"},{"key":"C","text":"TNT炸药"},{"key":"D","text":"C、H、O、N元素"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1629","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客人身伤害及携带品损失处理暂行办法》（铁运〔2012〕319号）规定，因（  ）、（  ）、（  ）造成的旅客人身伤害应当立即向铁路公安机关报警。","answer":"BCD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"心肌炎"},{"key":"B","text":"结伙斗殴"},{"key":"C","text":"强奸"},{"key":"D","text":"故意伤害"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1630","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客人身伤害及携带品损失处理暂行办法》第十六条第三项规定，（  ）、（  ）、（  ）等治安灾害事故造成的旅客人身伤害应当立即向铁路公安机关报警。","answer":"BCD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"冲突"},{"key":"B","text":"火灾"},{"key":"C","text":"爆炸"},{"key":"D","text":"中毒"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1631","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客人身伤害及携带品损失处理暂行办法》第三十条规定，铁路局及站、段应根据实际设置旅客人身伤害及携带品损失处理工作人员，配备（  ）、（  ）、（  ）等必要设备。","answer":"BCD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"录音机"},{"key":"B","text":"照相机"},{"key":"C","text":"摄像机"},{"key":"D","text":"录音笔"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1632","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客人身伤害及携带品损失处理暂行办法》第四条规定，列车、车站发生旅客人身伤害时，站车工作人员应当到场查看旅客伤害情况，报告（  ）、（  ）组织救护，稳定人员情绪，维护现场秩序。","answer":"CD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"乘警"},{"key":"B","text":"派出所"},{"key":"C","text":"列车长"},{"key":"D","text":"站长"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1633","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客人身伤害及携带品损失处理暂行办法》第三十三条规定，在铁路旅客运输过程中遇有（  ）、（  ）的旅客时，车站、列车应当尽力予以救助，其救助程序参照本办法相关规定办理。","answer":"CD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"受伤"},{"key":"B","text":"中毒"},{"key":"C","text":"急病"},{"key":"D","text":"分娩"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1634","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客人身伤害及携带品损失处理暂行办法》第十七条规定第C项，发生旅客人身伤害及携带品损失且有应当由铁路公安机关介入（  ）、（  ）、（  ）情形的，应当及时通知铁路公安机关。","answer":"BCD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"勘察现场"},{"key":"B","text":"调查"},{"key":"C","text":"获取证据"},{"key":"D","text":"查明原因"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1635","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客人身伤害及携带品损失处理暂行办法》第十条规定，发生旅客人身伤害、需要保护现场时，应当及时采取措施保护现场，禁止与（  ）、（  ）无关的人员进入。","answer":"CD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"事故"},{"key":"B","text":"工作"},{"key":"C","text":"救援"},{"key":"D","text":"调查"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1636","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"发生旅客人身伤害后，办理移交手续时，客运记录应载明日期、车次，旅客姓名、性别、年龄、国籍、民族、职业、单位、有效身份证件号码、联系方式、住址，（），处理简况，以及证据材料清单等内容。","answer":"ABCD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》（铁运〔2012〕319号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车票种类、号码"},{"key":"B","text":"车票发站、到站"},{"key":"C","text":"车票车厢、席位"},{"key":"D","text":"受伤地点、受伤原因、受伤部位"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1637","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客人身伤害及携带品损失处理暂行办法》，车站、列车发生重伤以上旅客人身伤害时报告（含速报）内容包括发生日期、时间、车次、地点、车站、区间里程、（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》（铁运〔2012〕319号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"列车"},{"key":"B","text":"伤亡旅客的姓名、性别、年龄、国籍、民族、职业、单位、有效身份证件号码、联系方式、住址"},{"key":"C","text":"车票种类、号码、发站、到站、车厢、席位等基本情况"},{"key":"D","text":"发生经过、旅客伤亡及现场处理简况"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1638","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客人身伤害及携带品损失处理暂行办法》，对杀人、抢劫、抢夺、强奸、爆炸、纵火、绑架、结伙斗殴、寻衅滋事、故意伤害、击打列车、故意损毁、移动站车设备等违法犯罪行为、因散布谣言、谎报险情、疫情、警情、扬言放火、爆炸、投放危险物质、或者非法阻拦行车、堵塞通道等，引起公共秩序混乱、（  ）、（  ）情形造成的旅客人身伤害应当立即向铁路公安机关报警。","answer":"CD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》（铁运〔2012〕319号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"霸座"},{"key":"B","text":"打人"},{"key":"C","text":"火灾、爆炸、中毒等治安灾害事故"},{"key":"D","text":"精神病人肇事肇祸，醉酒"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1639","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"发生旅客人身伤害及携带品损失且有（）情形之一的，应当及时通知铁路公安机关。","answer":"ABCD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》（铁运〔2012〕319号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"应当控制、约束违法犯罪嫌疑人和扣押相关涉案物品的"},{"key":"B","text":"应当保护现场、维持秩序、协同救助的"},{"key":"C","text":"应当由铁路公安机关介入调查、获取证据、查明原因的"},{"key":"D","text":"引发治安纠纷或者酿成群体性事件并影响站车秩序，应当及时处置的"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1640","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"发生旅客人身伤害后，办理移交手续时，客运记录应载明（）、车票种类、号码、发站、到站、车厢、席位，受伤地点、受伤原因、受伤部位，处理简况，以及证据材料清单等内容。","answer":"ABCD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》（铁运〔2012〕319号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"日期、车次"},{"key":"B","text":"旅客姓名、性别、年龄"},{"key":"C","text":"旅客国籍、民族、职业、单位"},{"key":"D","text":"旅客有效身份证件号码、联系方式、住址"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1641","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"列车向车站移交伤害旅客时，应当向车站移交（）。","answer":"ABCD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》（铁运〔2012〕319号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"客运记录"},{"key":"B","text":"证明材料"},{"key":"C","text":"旅客携带物品清单"},{"key":"D","text":"相关证人或其联系方式"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1642","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"列车、车站发生旅客人身伤害时，站车工作人员应当到场查看旅客伤害情况，（）。","answer":"ABCD","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》（铁运〔2012〕319号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"报告列车长组织救护"},{"key":"B","text":"报告站长组织救护"},{"key":"C","text":"稳定人员情绪"},{"key":"D","text":"维护现场秩序"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1643","bank":"new2025","bankLabel":"2025 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）和维修等要求。","answer":"BCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"操作简易"},{"key":"B","text":"良好"},{"key":"C","text":"安全可靠"},{"key":"D","text":"便于操作"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1646","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》第五十四条鞭炮、（  ）、（  ）、（  ）等易爆物品应立即浸湿处理。","answer":"BCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"电石"},{"key":"B","text":"发令纸"},{"key":"C","text":"摔炮"},{"key":"D","text":"拉炮"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1647","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》第三条安检工作依法依规接受国家有关部门（  ）、（  ）、（  ）。","answer":"BCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"领导"},{"key":"B","text":"监督"},{"key":"C","text":"检查"},{"key":"D","text":"指导"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1648","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》第五十二条对（  ）、（  ）、（  ）堵塞安检通道，破坏、损毁、占用安检设备设施、场地等扰乱安全检查工作秩序、妨碍安全检查人员正常工作的，应当予以制止。","answer":"BCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"骂人"},{"key":"B","text":"殴打"},{"key":"C","text":"辱骂安检人员"},{"key":"D","text":"冲闯"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1649","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》（铁客[2022]124号）规定，在进站客流高峰时段结合实际为每个安检通道增加（  ）、（  ）作业人员。","answer":"CD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"引导"},{"key":"B","text":"值机"},{"key":"C","text":"手检"},{"key":"D","text":"处置"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1650","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》（铁客[2022]124号）规定，处置岗位:对值机员、手检员通知可疑物品进行开箱(包)检查，发现的禁限物品按规定做好（  ）、（  ）、（  ）等工作。","answer":"BCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"扣押"},{"key":"B","text":"登记"},{"key":"C","text":"处置"},{"key":"D","text":"暂存"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1651","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》（铁客[2022]124号）规定，（  ）、（  ）不得销售禁止随身携带的物品或者超过规格限制随身携带物品。","answer":"CD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车站站房内"},{"key":"B","text":"车站站房及附属建筑范围"},{"key":"C","text":"车站安检区域内"},{"key":"D","text":"旅客列车"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1652","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》（铁客[2022]124号）依据《民法典》、（   ）、（   ）、（   ）等制定。","answer":"BCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"客规"},{"key":"B","text":"《中华人民共和国铁路法》"},{"key":"C","text":"《铁路安全管理条例》"},{"key":"D","text":"《铁路旅客禁止、限制携带和托运物品目录》"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1653","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》（铁客[2022]124号）规定，铁路局集团公司应建立安检人员储备调配机制，满足重点时期安检等级提升以及春运、（  ）、（  ）、（  ）等时期安检工作需求。","answer":"BCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"端午节"},{"key":"B","text":"暑运"},{"key":"C","text":"黄金周"},{"key":"D","text":"小长假"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1654","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》（铁客[2022]124号）中所称安检是指所属铁路运输企业在客运车站、旅客列车对旅客（  ）、（  ）、（  ）进行禁止和限制物品检查的活动。","answer":"BCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"工作人员"},{"key":"B","text":"其他进站、乘车人员"},{"key":"C","text":"及其随身携带品"},{"key":"D","text":"托运的行包快件"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1655","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路旅客运输安全检查管理规则》（铁客[2022]124号）中所称安检是指所属铁路运输企业在（  ）、（  ）对旅客和其他进站、乘车人员及其随身携带品、托运的行包快件进行禁止和限制物品检查的活动。","answer":"CD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"进站口"},{"key":"B","text":"行包房"},{"key":"C","text":"客运车站"},{"key":"D","text":"旅客列车"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1656","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"客运车站安检设置（）岗位，具体岗位设置和每个岗位配备人数，可根据车站及客流实际情况确定。","answer":"ABCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"引导"},{"key":"B","text":"值机"},{"key":"C","text":"手检"},{"key":"D","text":"处置"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1657","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"以下物品不得在车站暂存：（）。","answer":"ABCD","explanation":"《铁路旅客运输安全检查管理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"自喷压力容器"},{"key":"B","text":"一次性打火机"},{"key":"C","text":"饮食品"},{"key":"D","text":"活动物"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1658","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路行包、高铁快运安全检查办法》，包裹或高铁快件中发现的禁限物品移交前，车站应在安全检查台账上登记托运人姓名、身份信息、联系方式，品名、（  ）、（  ）、（  ）等信息，由接收方签字确认。","answer":"BCD","explanation":"《铁路行包、高铁快运安全检查办法》（铁客〔2022〕21号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"醒目"},{"key":"B","text":"件数"},{"key":"C","text":"票号"},{"key":"D","text":"处置情况"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1659","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"站车设置广告使用的粘贴用胶须（）既有设施设备。","answer":"ABCD","explanation":"《铁路站车广告管理办法》（铁总运〔2016〕65号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"无腐蚀"},{"key":"B","text":"易清除"},{"key":"C","text":"不得残留"},{"key":"D","text":"不得损伤"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1660","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《外宾乘车证管理办法》第十六条规定，乘车签证规定。乘车前，应持外宾乘车证在车站办理乘车签证，按（  ）、（  ）、（  ）对号乘车。","answer":"BCD","explanation":"《外宾乘车证管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"铺别"},{"key":"B","text":"日期"},{"key":"C","text":"车次"},{"key":"D","text":"席位号"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1661","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"特殊重点旅客是指因（）等原因，在旅行中依靠辅助器具才能行动等需特殊照顾的重点旅客。","answer":"ABC","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"年龄"},{"key":"B","text":"行为"},{"key":"C","text":"身体状况"},{"key":"D","text":"行动不便"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1662","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"在铁路售票、 进站、 候车、 乘车、 出站等环节，铁路运输企业应当给予重点旅客特别（）。","answer":"ABCD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"关注"},{"key":"B","text":"关心"},{"key":"C","text":"关怀"},{"key":"D","text":"关爱"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1663","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"重点旅客（可包括不超过2名随行陪同人员）可享受（），使用无障碍售票窗口、重点旅客候车室、母婴室(哺乳室)、 无障碍卫生间(第三卫生间)，以及无障碍服务设施等服务。","answer":"ABCD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"优先安检"},{"key":"B","text":"优先验证"},{"key":"C","text":"优先检票"},{"key":"D","text":"引导服务"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1664","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"重点旅客（可包括不超过2名随行陪同人员）可享受优先安检、优先验证、优先检票、引导服务，使用（），以及无障碍服务设施等服务。","answer":"ABCD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"无障碍售票窗口"},{"key":"B","text":"重点旅客候车室"},{"key":"C","text":"母婴室(哺乳室)"},{"key":"D","text":"无障碍卫生间(第三卫生间)"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1665","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"特殊重点旅客服务细分为()等。","answer":"ABCD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"无陪伴年长旅客服务"},{"key":"B","text":"无陪伴孕 妇旅客服务"},{"key":"C","text":"视觉/听觉障碍旅客服务"},{"key":"D","text":"轮椅/担架(车)行动障碍旅客服务、携带导盲犬旅客服务"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1666","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"无陪伴孕妇旅客服务，一般指面向怀孕超过()或预产期在()，单独乘车，需要进出站引导以及途中随访关照旅客所提供的服务。","answer":"AC","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"36周(含)"},{"key":"B","text":"38周(含)"},{"key":"C","text":"4周(含)以内"},{"key":"D","text":"5周(含)以内"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1667","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"携带导盲犬旅客服务，指面向因（），需携带取得导（），辅助视力残疾人工作、生活的（）进站乘车旅客所提供的服务。","answer":"ACD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"导盲犬工作证"},{"key":"B","text":"视力残疾人"},{"key":"C","text":"导盲犬"},{"key":"D","text":"视觉障碍"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1668","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"重点旅客服务范围原则上限于客运车站进站口12306预约旅客会合点至出站口闸机以内的铁路旅客服务区域，包含（）服务区域内。","answer":"ABCD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"客运车站进出站通道"},{"key":"B","text":"候车区域"},{"key":"C","text":"客运站台"},{"key":"D","text":"以及在途旅客列车"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1669","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"线上渠道包括铁路（）。","answer":"ABCD","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"12306网站"},{"key":"B","text":"12306App"},{"key":"C","text":"铁路畅行码"},{"key":"D","text":"中国铁路微信公众号、 12306客户服务热线"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1670","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"线下渠道包括铁路（）。","answer":"ABC","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车站12306服务台"},{"key":"B","text":"综合服务中心"},{"key":"C","text":"旅客列车现场"},{"key":"D","text":"铁路客户服务中心"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1671","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"乘警工作席,原在动车组列车紧邻操纵端司机室为值乘乘警预留的F座席 (不含（）、优选（），同时非操纵端不预留)保持不变。","answer":"AD","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"一等座"},{"key":"B","text":"二等座"},{"key":"C","text":"特等座"},{"key":"D","text":"商务座"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1672","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第十九条　八周岁以上的未成年人为（），实施民事法律行为由其（）理或者经其（）同意、追认；但是，可以独立实施纯获利益的民事法律行为或者与其（）、（）相适应的民事法律行为。","answer":"ABCD","explanation":"《中华人民共和国民法典》第十九条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"限制民事行为能力人"},{"key":"B","text":"法定代理人"},{"key":"C","text":"年龄"},{"key":"D","text":"智力"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1673","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》（）、（）为无民事行为能力人，由其法定代理人代理实施民事法律行为。","answer":"AC","explanation":"《中华人民共和国民法典》第二十条、第二十一条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"不满八周岁的未成年人"},{"key":"B","text":"未成年人"},{"key":"C","text":"不能辨认自己行为的成年人"},{"key":"D","text":"精神障碍的人"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1674","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第二十六条 父母对未成年子女负有（）、（）和（）的义务。","answer":"ABC","explanation":"《中华人民共和国民法典》第二十六条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"抚养"},{"key":"B","text":"教育"},{"key":"C","text":"保护"},{"key":"D","text":"养育"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1675","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第二十六条成年子女对父母负有（）、（）和（）的义务。","answer":"ABC","explanation":"《中华人民共和国民法典》第二十六条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"赡养"},{"key":"B","text":"扶助"},{"key":"C","text":"保护"},{"key":"D","text":"扶养"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1676","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第五十七条 法人是具有民事权利能力和（）能力，依法独立享有（）和承担（）的组织。","answer":"ACD","explanation":"《中华人民共和国民法典》第五十七条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"民事行为"},{"key":"B","text":"民事权力"},{"key":"C","text":"民事权利"},{"key":"D","text":"民事义务"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1677","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第一百一十条　自然人享有（）、（）、（）、（）等权利。","answer":"ABCD","explanation":"《中华人民共和国民法典》第一百一十条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"生命权"},{"key":"B","text":"身体权"},{"key":"C","text":"健康权"},{"key":"D","text":"肖像权"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1678","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第一百一十条 自然人享有（）、（）、（）、（）等权利。","answer":"ABC","explanation":"《中华人民共和国民法典》第一百一十条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"名誉权"},{"key":"B","text":"荣誉权"},{"key":"C","text":"隐私权"},{"key":"D","text":"选举权"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1679","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第一百一十一条　任何组织或者个人需要获取他人个人信息的，应当依法取得并确保信息安全，不得非法（）、（）、（）、（）他人个人信息，不得非法买卖、提供或者公开他人个人信息。","answer":"ABCD","explanation":"《中华人民共和国民法典》第一百一十一条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"收集"},{"key":"B","text":"使用"},{"key":"C","text":"加工"},{"key":"D","text":"传输"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1680","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第四百六十四条  合同是民事主体之间()、()、()民事法律关系的协议。","answer":"BCD","explanation":"《中华人民共和国民法典》第四百六十四条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"取缔"},{"key":"B","text":"设立"},{"key":"C","text":"变更"},{"key":"D","text":"终止"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1681","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第四百六十九条　当事人订立合同，可以采用（）、（）或者（）。","answer":"ABD","explanation":"《中华人民共和国民法典》第四百六十九条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"书面形式"},{"key":"B","text":"口头形式"},{"key":"C","text":"电子形式"},{"key":"D","text":"其他形式"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1682","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第五百七十七  当事人一方不履行合同义务或者履行合同义务不符合约定的，应当承担()、()或者()等违约责任。","answer":"ACD","explanation":"《中华人民共和国民法典》第五百七十七","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"继续履行"},{"key":"B","text":"重新签订"},{"key":"C","text":"采取补救"},{"key":"D","text":"赔偿损失"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1683","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百零九条 运输合同是承运人将旅客或者货物从起运地点运输到约定地点,()支付票款或者运输费用的合同。","answer":"ACD","explanation":"《中华人民共和国民法典》第八百零九条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"旅客"},{"key":"B","text":"运输代理人"},{"key":"C","text":"收货人"},{"key":"D","text":"托运人"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1684","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十条　从事公共运输的承运人不得拒绝旅客、托运人（）的运输要求。","answer":"AD","explanation":"《中华人民共和国民法典》第八百一十条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"通常"},{"key":"B","text":"合情"},{"key":"C","text":"合法"},{"key":"D","text":"合理"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1685","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十一条　承运人应当在（）或者（）内将旅客、货物安全运输到约定地点。","answer":"BD","explanation":"《中华人民共和国民法典》第八百一十一条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"约定时限"},{"key":"B","text":"约定期限"},{"key":"C","text":"约定时间"},{"key":"D","text":"合理期限"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1686","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十二条　承运人应当按照（）的或者（）的运输路线将旅客、货物运输到约定地点。","answer":"BC","explanation":"《中华人民共和国民法典》第八百一十二条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"约定"},{"key":"B","text":"合理"},{"key":"C","text":"通常"},{"key":"D","text":"规定"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1687","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十三条　承运人未按照约定路线或者()运输增加()或者运输费用的,旅客、托运人或者收货人可以（）增加部分的票款或者运输费用。","answer":"ABC","explanation":"《中华人民共和国民法典》第八百一十三条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"票款"},{"key":"B","text":"通常路线"},{"key":"C","text":"拒绝支付"},{"key":"D","text":"合理路线"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1688","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十五条　旅客应当按照有效车票记载的（）、（）和（）乘坐。","answer":"ABD","explanation":"《中华人民共和国民法典》第八百一十五条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"时间"},{"key":"B","text":"班次"},{"key":"C","text":"席别"},{"key":"D","text":"座位号"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1689","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十五条　旅客（）、（）、（）或者持（）的优惠客票乘坐的,应当补交票款,承运人可以按照规定加收票款;旅客不支付票款的,承运人可以拒绝运输。","answer":"ABCD","explanation":"《中华人民共和国民法典》第八百一十五条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"无票乘坐"},{"key":"B","text":"超程乘坐"},{"key":"C","text":"越级乘坐"},{"key":"D","text":"不符合减价条件"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1690","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》 第八百一十五条 实名制客运合同的旅客（）的,可以请求承运人（）,承运人不得再次收取（）和其他不合理费用。","answer":"ABC","explanation":"《中华人民共和国民法典》 第八百一十五条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"丢失客票"},{"key":"B","text":"挂失补办"},{"key":"C","text":"票款"},{"key":"D","text":"运费"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1691","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十六条　旅客因自己的原因不能按照客票记载的时间乘坐的,应当在约定的期限内办理（）或者（）手续;（）办理的,承运人可以不退票款,并不再承担（）义务。","answer":"ABCD","explanation":"《中华人民共和国民法典》第八百一十六条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"退票"},{"key":"B","text":"变更"},{"key":"C","text":"逾期"},{"key":"D","text":"运输"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1692","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十七条　旅客随身携带行李应当符合约定的限量和品类要求;超过限量或者违反品类要求携带行李的,应当办理托运手续。","answer":"BC","explanation":"《中华人民共和国民法典》第八百一十七条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"剂量"},{"key":"B","text":"限量"},{"key":"C","text":"品类"},{"key":"D","text":"种类"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1693","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十八条　旅客不得随身携带或者在行李中夹带（）以及可能危及运输工具上人身和财产安全的危险物品或者违禁物品。","answer":"ABCD","explanation":"《中华人民共和国民法典》第八百一十八条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"易燃、易爆"},{"key":"B","text":"有毒"},{"key":"C","text":"有腐蚀性"},{"key":"D","text":"有放射性"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1694","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十八条　旅客不得随身携带或者在行李中夹带易燃、易爆、有毒、有腐蚀性、有放射性以及可能危及运输工具上（）和（）安全的危险物品或者（）。","answer":"ACD","explanation":"《中华人民共和国民法典》第八百一十八条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"人身"},{"key":"B","text":"公共"},{"key":"C","text":"财产"},{"key":"D","text":"违禁物品"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1695","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十八条 旅客违反前款规定的,承运人可以将危险物品或者违禁物品（）或者送交（）。旅客坚持携带或者夹带危险物品或者违禁物品的,承运人应当拒绝运输。","answer":"AD","explanation":"《中华人民共和国民法典》第八百一十八条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"卸下、销毁"},{"key":"B","text":"扣押"},{"key":"C","text":"相关部门"},{"key":"D","text":"有关部门"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1696","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百一十九条　承运人应当严格履行（）,及时告知旅客安全运输应当（）。旅客对承运人为安全运输所作的合理安排应当积极协助和（）。","answer":"ABD","explanation":"《中华人民共和国民法典》第八百一十九条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"安全运输义务"},{"key":"B","text":"注意的事项"},{"key":"C","text":"支持"},{"key":"D","text":"配合"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1697","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百二十条　承运人应当按照有效（）记载的时间、（）和座位号运输旅客。","answer":"BD","explanation":"《中华人民共和国民法典》第八百二十条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车票"},{"key":"B","text":"客票"},{"key":"C","text":"车次"},{"key":"D","text":"班次"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1698","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百二十条　承运人（）或者有其他不能正常运输情形的,应当及时告知和提醒旅客,采取（）,并根据旅客的要求安排改乘其他班次或者退票;由此造成旅客损失的,承运人应当承担（）,但是（）除外。","answer":"ABCD","explanation":"《中华人民共和国民法典》第八百二十条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"迟延运输"},{"key":"B","text":"必要的安置措施"},{"key":"C","text":"赔偿责任"},{"key":"D","text":"不可归责于承运人的"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1699","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百二十二条　承运人在运输过程中,应当尽力救助患有急病、分娩、遇险的旅客。","answer":"ABD","explanation":"《中华人民共和国民法典》第八百二十二条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"急病"},{"key":"B","text":"分娩"},{"key":"C","text":"遇难"},{"key":"D","text":"遇险"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1700","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第八百二十三条　承运人应当对运输过程中旅客的伤亡承担赔偿责任;但是,伤亡是旅客（）造成的或者承运人证明伤亡是（）、（）造成的除外。","answer":"ABC","explanation":"《中华人民共和国民法典》第八百二十三条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"自身健康原因"},{"key":"B","text":"旅客故意"},{"key":"C","text":"重大过失"},{"key":"D","text":"重大过错"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1701","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第一千一百六十七条  侵权行为危及他人人身、财产安全的，被侵权人有权请求侵权人承担（）、（）、（）等侵权责任。","answer":"ABC","explanation":"《中华人民共和国民法典》第一千一百六十七条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"停止侵害"},{"key":"B","text":"消除危险"},{"key":"C","text":"排除妨碍"},{"key":"D","text":"约束"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1702","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第一千一百九十八条  经营场所、公共场所的()、()或者群众性活动的()，未尽到安全保障义务，造成他人损害的，应当承担侵权责任。","answer":"ACD","explanation":"《中华人民共和国民法典》第一千一百九十八条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"经营者"},{"key":"B","text":"带头者"},{"key":"C","text":"管理者"},{"key":"D","text":"组织者"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1703","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》因第三人的行为造成他人损害的，由（）承担侵权责任；经营者、管理者或者组织者未尽到（）义务的，承担相应的（）。经营者、管理者或者组织者承担补充责任后，可以向（）。","answer":"ABCD","explanation":"《中华人民共和国民法典》第一千一百九十八条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"第三人"},{"key":"B","text":"补充责任"},{"key":"C","text":"第三人追偿"},{"key":"D","text":"安全保障"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1704","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第二条　民法调整平等主体的（）之间的人身关系和财产关系。","answer":"ABC","explanation":"《中华人民共和国民法典》第二条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"自然人"},{"key":"B","text":"法人"},{"key":"C","text":"非法人组织"},{"key":"D","text":"公民"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1705","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第二百零六条　国家坚持和完善（）为主体、（）经济共同发展，（）为主体、（）并存，社会主义市场经济体制等社会主义基本经济制度。","answer":"ABCD","explanation":"《中华人民共和国民法典》第二百零六条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"公有制"},{"key":"B","text":"多种所有制"},{"key":"C","text":"按劳分配"},{"key":"D","text":"多种分配方式"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1706","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第一千一百七十九条　侵害他人造成人身损害的，应当赔偿（）、（）、（）等为治疗和康复支出的合理费用，以及（）。","answer":"ABCD","explanation":"《中华人民共和国民法典》第一千一百七十九条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"医疗费、护理费"},{"key":"B","text":"交通费、营养费"},{"key":"C","text":"住院伙食补助费"},{"key":"D","text":"因误工减少的收入"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1707","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《中华人民共和国民法典》第一千二百五十九条　民法所称的（）、（）、（）、（），包括本数；所称的“不满”、“超过”、“以外”，不包括本数。","answer":"ABCD","explanation":"《中华人民共和国民法典》第一千二百五十九条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"“以上”"},{"key":"B","text":"“以下”"},{"key":"C","text":"“以内”"},{"key":"D","text":"“届满”"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1708","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团普速旅客列车消防安全管理办法》第二条 适用于国铁集团及所属企业配属的时速（）旅客列车(含（）旅客列车，不含（）)的消防安全管理。","answer":"ABC","explanation":"《国铁集团普速旅客列车消防安全管理办法》第二条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"160km及以下"},{"key":"B","text":"动力集中动车组"},{"key":"C","text":"检测车辆"},{"key":"D","text":"动力分散动车组"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1709","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"旅客列车消防安全管理贯彻“()”的方针","answer":"BC","explanation":"《国铁集团普速旅客列车消防安全管理办法》第三条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"安全第一"},{"key":"B","text":"预防为主"},{"key":"C","text":"防消结合"},{"key":"D","text":"综合治理"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1710","bank":"new2025","bankLabel":"2025 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新题库","type":"multiple","question":"旅客列车采用的非金属材料必须是（）、（）材料，其燃烧性能和产烟毒性必须符合国家、行业和国铁集团有关技术标准。","answer":"BC","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"易燃、"},{"key":"B","text":"不燃"},{"key":"C","text":"难燃"},{"key":"D","text":"环保"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1723","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"严格执行设备设施检查制度。旅客列车始发前，由乘务人员按照职责分工对（）、（）进行全面检查。","answer":"BC","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"安全设施"},{"key":"B","text":"用火用电设备"},{"key":"C","text":"消防设施和器材"},{"key":"D","text":"隐蔽部位"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1724","bank":"new2025","bankLabel":"2025 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邮政车、行李车严禁（）或（），未经国铁集团车辆主管部门批准，严禁擅自增设使用（）。","answer":"ABD","explanation":"《国铁集团普速旅客列车消防安全管理办法》第三十九条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"使用明火"},{"key":"B","text":"电炉烧水做饭"},{"key":"C","text":"烟火"},{"key":"D","text":"各种电器"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1731","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"（）行李车、邮政车、发电车禁止烟火。","answer":"ABCD","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"乘务室、配电室"},{"key":"B","text":"餐车储藏室"},{"key":"C","text":"广播室"},{"key":"D","text":"检车工具间、宿营车、"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1732","bank":"new2025","bankLabel":"2025 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旅客列车发生火灾时，事故现场的铁路工作人员应立即向（）报告拨打119报警。","answer":"AB","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"邻近铁路车站"},{"key":"B","text":"列车调度员"},{"key":"C","text":"公安部门"},{"key":"D","text":"客运调度员"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1739","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"第五十条旅客列车发生火灾时，应急处置的基本要求是：","answer":"ABC","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"立即停车、疏散旅客、迅速扑救"},{"key":"B","text":"切断火源、设置防护、报告救援"},{"key":"C","text":"抢救伤员、保护现场、协助查访"},{"key":"D","text":"认真取证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1740","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"旅客列车运行途中发生火灾威胁行车和旅客人身安全时应立即停车(停车地点应尽量避开()、（）等)。","answer":"BD","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"桥梁"},{"key":"B","text":"特大桥梁"},{"key":"C","text":"隧道"},{"key":"D","text":"长大隧道"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1741","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团普速旅客列车消防安全管理办法》旅客列车发生火灾时乘务人员应迅速向列车长报告。组织起火车厢旅客向（）或地面（）疏散。采取措施稳定旅客情绪，同时要防止发生旅客（）等意外事件。","answer":"ABD","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"安全车厢"},{"key":"B","text":"安全地带"},{"key":"C","text":"安全区域"},{"key":"D","text":"跳车、踩踏"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1742","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团普速旅客列车消防安全管理办法》设置防护。对甩下的车辆在车站由（）负责采取防溜措施。在区间由（）、（）负责采取防护措施。","answer":"ABC","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车站人员"},{"key":"B","text":"司机"},{"key":"C","text":"车辆乘务员"},{"key":"D","text":"列车乘务员"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1743","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团动车组旅客列车消防安全管理办法》第十一条  动车组运行途中应建立由列车长为组长，（）等为成员的消防安全小组","answer":"ABCD","explanation":"《国铁集团动车组旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"本务司机"},{"key":"B","text":"随车机械师"},{"key":"C","text":"客运乘务员"},{"key":"D","text":"餐饮服务和随车保洁员"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1744","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团动车组旅客列车消防安全管理办法》第四十条  动车组发生火灾时应急处置要求是：","answer":"BCD","explanation":"《国铁集团动车组旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"以人为本"},{"key":"B","text":"快速反应、正确处置"},{"key":"C","text":"站车协同、保护现场"},{"key":"D","text":"协助查访、认真取证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1745","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团铁路客车停留存放消防安全管理办法》第二条 本办法适用于国铁集团及所属企业配属的（）、（）、（）以及（）停留存放期间的消防安全管理。","answer":"ABCD","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"动车组"},{"key":"B","text":"运用客车"},{"key":"C","text":"备用客车"},{"key":"D","text":"路用客车"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1746","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团铁路客车停留存放消防安全管理办法》第四条 铁路局集团公司应按“（）”的原则，合理规划、设置铁路客车停留存放场所。","answer":"AC","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"相对集中"},{"key":"B","text":"相对分散"},{"key":"C","text":"易于看守"},{"key":"D","text":"不易看守"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1747","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团铁路客车停留存放消防安全管理办法》铁路客车停留存放场所包括：（），（），动车组、客车、路用客车集中存放场所，临时存放动车组、客车的（）、（）等。","answer":"ABCD","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"动车组运用所"},{"key":"B","text":"客车技术整备所（客技站）"},{"key":"C","text":"车站"},{"key":"D","text":"停留线"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1748","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团铁路客车停留存放消防安全管理办法》第七条 铁路客车停留存放场所与周围建筑物的（）应符合消防规范的规定，设置（），并与（）连通，保持畅通。","answer":"ABC","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"防火间距"},{"key":"B","text":"消防车道"},{"key":"C","text":"公路、道路"},{"key":"D","text":"既有线"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1749","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团铁路客车停留存放消防安全管理办法》第八条 铁路客车停留存放场所应配备相应的（）等安防设施，落实维护保养制度，确保完好有效。","answer":"ABD","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"消防设施、器材"},{"key":"B","text":"交通、通信工具"},{"key":"C","text":"消防通道"},{"key":"D","text":"监控"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1750","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团铁路客车停留存放消防安全管理办法》第十二条  看守人员防火巡查每2小时不少于1次，发现异常，立即报告，妥善处置。严禁（）。保洁人员作业完毕后，必须下车。","answer":"ABCD","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"当班睡觉"},{"key":"B","text":"饮酒"},{"key":"C","text":"打牌"},{"key":"D","text":"擅离职守"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1751","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团铁路客车停留存放消防安全管理办法》第十三条  客车看守应建立工作台账，内容包括：（）等。","answer":"BCD","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"视频监控录像"},{"key":"B","text":"交接班登记"},{"key":"C","text":"防火巡查记录"},{"key":"D","text":"监督检查记录"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1752","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团铁路客车停留存放消防安全管理办法》第十六条  动车组和客车终到或入库后，由列车长、随车机械师或车辆乘务员对全列进行检查，确认（），（）。入库作业完毕后，应（）。","answer":"ABCD","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"设备状态正常"},{"key":"B","text":"无遗留火种和闲杂人员"},{"key":"C","text":"全列断电"},{"key":"D","text":"关闭车门"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1753","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团铁路客车停留存放消防安全管理办法》第十九条  下线客车存放前必须进行消防安全检查，按有关规定办理交接，（）。","answer":"ABCD","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"切断电源"},{"key":"B","text":"灭火清灰"},{"key":"C","text":"封闭锅炉、茶炉间门"},{"key":"D","text":"锁闭门窗"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1754","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团铁路客车停留存放消防安全管理办法》（）应设置视频安防监控系统（具备火灾探测报警功能）和消防广播系统。","answer":"ABD","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"动车组运用所"},{"key":"B","text":"客车技术整备所（客技站）"},{"key":"C","text":"临时存放客车的停留线"},{"key":"D","text":"客车集中存放场所"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1755","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《国铁集团铁路客车停留存放消防安全管理办法》第二十四条  停留存放客车发生火灾时，应急处置的基本要求：","answer":"ABC","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"统一指挥、迅速扑救"},{"key":"B","text":"切断火源、保护现场"},{"key":"C","text":"调查取证"},{"key":"D","text":"协助查访"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1756","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"设置有超员预警、报警功能的动车组，遇全列车厢报警时，站车会同公安部门共同宣传组织（）、（）旅客下车，处置完毕后，由（）确认报警消除后通知司机。","answer":"ABC","explanation":"《高速铁路客运非正常情况应急处置办法》铁客（2021）72号第11条","difficulty":"ABC","knowledgeId":"","options":[{"key":"A","text":"无票"},{"key":"B","text":"越站"},{"key":"C","text":"随车机械师"},{"key":"D","text":"列车长"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1757","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"动车组超员影响运行时，站车对（）或（）、（）人员应进行说服劝离，对强占列车、车辆，扰乱站车运输秩序，危害铁路运输安全的应配合公安部门依法处置。","answer":"BCD","explanation":"《高速铁路客运非正常情况应急处置办法》铁客（2021）72号第11条","difficulty":"BCD","knowledgeId":"","options":[{"key":"A","text":"无座"},{"key":"B","text":"拒绝下车"},{"key":"C","text":"强行闯闸"},{"key":"D","text":"强行上车"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1758","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"动车组超员影响运行时，列车应停止办理（）、 （）补票业务，向客运 (客服) 调度员报告，并立即通过客运管理信息系统通知相关车站。","answer":"AC","explanation":"《高速铁路客运非正常情况应急处置办法》铁客（2021）72号第11条","difficulty":"AC","knowledgeId":"","options":[{"key":"A","text":"无票"},{"key":"B","text":"儿童票"},{"key":"C","text":"越站"},{"key":"D","text":"变座"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1759","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"动车组在客运办理站长时间滞留时，遇（）、（）旅客或旅客提出（）等紧急情况需临时开启车门时，列车长及时与司机、 随车机械师沟通，视情况做出打开车门决定，并明确开门位置。","answer":"ABC","explanation":"《高速铁路客运非正常情况应急处置办法》铁客（2021）72号第12条","difficulty":"ABC","knowledgeId":"","options":[{"key":"A","text":"应急送餐"},{"key":"B","text":"下交疾病"},{"key":"C","text":"取消行程"},{"key":"D","text":"下车乘凉"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1760","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"动车组途中遇有（）以上的卫生间集便箱满载停用，预计无法维持使用至下一图定吸污站点时，由（）视情况，按照公布的高铁吸污站选择应急吸污站，原则上选择本次列车停靠车站，提前（）向吸污站所属局客运 ( 客服) 调度员提出应急吸污请求，具体内容包括车次、车站 吸污车厢号。","answer":"ACD","explanation":"《高速铁路客运非正常情况应急处置办法》铁客（2021）72号第14条","difficulty":"ACD","knowledgeId":"","options":[{"key":"A","text":"0.3"},{"key":"B","text":"0.5"},{"key":"C","text":"列车长"},{"key":"D","text":"1小时"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1761","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"高速铁路客运非正常情况下的应急处置工作要坚持以人民为中心，各专业、各岗位人员要（），严格履行岗位职责在危险面前做到（），最大限度（）保护安全。","answer":"BCD","explanation":"《高速铁路客运非正常情况应急处置办法》铁客（2021）72号第5条","difficulty":"BCD","knowledgeId":"","options":[{"key":"A","text":"以旅客"},{"key":"B","text":"忠于职守"},{"key":"C","text":"有担当、 有作为"},{"key":"D","text":"人民群众生命财产"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1762","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"动车组列车发生烟火报警时，司机应立即采取降速措施，300Km/h及以上线路限速（）及以下, 250Km/h及以下线路限速（）及以下。","answer":"AC","explanation":"《高速铁路客运非正常情况应急处置办法》铁客（2021）72号第6条","difficulty":"AC","knowledgeId":"","options":[{"key":"A","text":"200Km/h"},{"key":"B","text":"180Km/h"},{"key":"C","text":"120Km/h"},{"key":"D","text":"100Km/h"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1763","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"动车组列车上，客运乘务组、随车机械师等列车乘务人员发现或接到旅客反映车厢内有（）、（）等火情或（）报警时,应立即（）并通知列车长。","answer":"ABCD","explanation":"《高速铁路客运非正常情况应急处置办法》铁客（2021）72号第6条","difficulty":"ABCD","knowledgeId":"","options":[{"key":"A","text":"明火"},{"key":"B","text":"冒烟"},{"key":"C","text":"消防设施"},{"key":"D","text":"施救"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1764","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"动车组列车发生火灾、 爆炸可能危及行车、 人身安全时，客运乘务组、（）等列车乘务人员应立即通知（）采取停车措施，来不及报告时，应使用客室（）停车。","answer":"ABC","explanation":"《高速铁路客运非正常情况应急处置办法》铁客（2021）72号第6条","difficulty":"ABC","knowledgeId":"","options":[{"key":"A","text":"随车机械师"},{"key":"B","text":"司机"},{"key":"C","text":"紧急制动装置"},{"key":"D","text":"人力制动机"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1765","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"动车组列车发生旅客疑似食物中毒事件，列车长应立即向客运(客服)调度员报告，并通知司机，司机向列车调度员报告，客运(客服)调度员立即向值班主任报告，值班主任通知铁路食品安全监督管理机构，内容包括发生食品安全事件的单位（车 次)、（）、时间、（）、（）、（）等有关内容。","answer":"ABCD","explanation":"《高速铁路客运非正常情况应急处置办法》铁客（2021）72号第7条","difficulty":"ABCD","knowledgeId":"","options":[{"key":"A","text":"列车运行区段"},{"key":"B","text":"中毒人数"},{"key":"C","text":"可疑食物"},{"key":"D","text":"主要症状"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1766","bank":"new2025","bankLabel":"2025 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）每张只限填发一个到站。","answer":"AB","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"全年定期"},{"key":"B","text":"临时定期"},{"key":"C","text":"探亲乘车证"},{"key":"D","text":"通勤乘车证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1771","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"持硬席乘车证（含全年定期、临时定期乘车证）的人员乘坐动车组列车（    ）和（   ）。","answer":"AB","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"卧铺"},{"key":"B","text":"二等坐席"},{"key":"C","text":"一等坐席"},{"key":"D","text":"商务座"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1772","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"持用铁路（   ）、（   ）、（   ）乘车证均可乘坐空调可躺式客车。","answer":"ABC","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"全年定期"},{"key":"B","text":"临时定期软席"},{"key":"C","text":"硬席"},{"key":"D","text":"就医"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1773","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"以下那种乘车证颜色为浅粉色：（   ）","answer":"AB","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"软席全年定期乘车证"},{"key":"B","text":"软席乘车证"},{"key":"C","text":"硬席乘车证"},{"key":"D","text":"硬席全年定期"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1774","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"乘车证颜色为浅黄色的有：（   ）","answer":"ACD","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"探亲乘车证"},{"key":"B","text":"硬席乘车证"},{"key":"C","text":"就医乘车证"},{"key":"D","text":"通勤乘车证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1775","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"乘车证颜色为浅蓝色的有：（     ）","answer":"ABCD","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"硬席临时定期"},{"key":"B","text":"硬席乘车证"},{"key":"C","text":"硬席全年定期"},{"key":"D","text":"便乘证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1776","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"因工作需要一次性的外出乘车，可使用（   ）、（   ）乘车证。","answer":"AC","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"软席"},{"key":"B","text":"临时定期"},{"key":"C","text":"硬席"},{"key":"D","text":"便乘"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1777","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"持《全国铁路通用乘车证》可乘坐除国际列车、联运车厢以外的（  ）。","answer":"ABC","explanation":"《全国铁路通用乘车证》（铁总运电〔2015〕299号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"普速列车所有座席"},{"key":"B","text":"普速列车所有卧铺"},{"key":"C","text":"动车组列车二等座"},{"key":"D","text":"动车组列车一等座"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1778","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"（  ）乘车证可免于签证。","answer":"BC","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"临时定期乘车证"},{"key":"B","text":"通勤乘车证"},{"key":"C","text":"全年定期乘车证"},{"key":"D","text":"探亲乘车证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1779","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"持外宾乘车证准乘软席，但不包含（  ）。","answer":"ABCD","explanation":"《外宾乘车证管理办法》（铁总运〔2017〕22号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"普速车高级软卧"},{"key":"B","text":"动车组高级软卧"},{"key":"C","text":"动车组商务座"},{"key":"D","text":"动车组特等座"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1780","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"外宾乘车证不得（  ）。","answer":"ABCD","explanation":"《外宾乘车证管理办法》（铁总运〔2017〕22号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"转借"},{"key":"B","text":"涂改"},{"key":"C","text":"超期"},{"key":"D","text":"超区间使用"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1781","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"持软席全年定期、软席乘车证的人员能够乘坐动车组列车（  ）。","answer":"ACD","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"卧铺"},{"key":"B","text":"特等座席"},{"key":"C","text":"一等座席"},{"key":"D","text":"二等座席"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1782","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"（  ）乘车证可免打查验标记。","answer":"ABC","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"全年定期乘车证"},{"key":"B","text":"临时定期乘车证"},{"key":"C","text":"定期就医乘车证"},{"key":"D","text":"探亲乘车证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1783","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"持通勤乘车证可以乘坐（  ）。","answer":"ABD","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"动车组列车二等座席"},{"key":"B","text":"旅游列车"},{"key":"C","text":"国际列车"},{"key":"D","text":"普速旅客列车"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1784","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"持用探亲乘车证准乘除（  ）列车以外的各种旅客列车，不能乘坐软席和免费使用卧铺。","answer":"AD","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"国际"},{"key":"B","text":"特快"},{"key":"C","text":"快速"},{"key":"D","text":"旅游"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1785","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"乘车证版面颜色为浅黄色的有（  ）。","answer":"ABD","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"通勤乘车证"},{"key":"B","text":"就医乘车证"},{"key":"C","text":"便乘证"},{"key":"D","text":"探亲证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1786","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"持用（  ），除换乘外，中途下车无效。","answer":"BCD","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"硬席全年定期乘车证"},{"key":"B","text":"通勤乘车证"},{"key":"C","text":"就医乘车证"},{"key":"D","text":"软席乘车证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1787","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"下列属于铁路乘车证的有（  ）。","answer":"BC","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"全国铁路免费乘车证"},{"key":"B","text":"探亲乘车证"},{"key":"C","text":"便乘证"},{"key":"D","text":"全国铁路通用乘车证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1788","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"以下（  ）可作为乘车凭证。","answer":"CD","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"客运监察证"},{"key":"B","text":"铁路乘车证监察证"},{"key":"C","text":"便乘证"},{"key":"D","text":"探亲乘车证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1789","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"铁路职工入疗养院疗养，应填发（  ）乘车证。","answer":"BC","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"临时定期"},{"key":"B","text":"往返软席"},{"key":"C","text":"往返硬席"},{"key":"D","text":"探亲"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1790","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"外宾乘车证发放的范围为：按照对等原则，发放给（  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）乘车证人数栏内限填发一人。","answer":"ABC","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"通勤乘车证"},{"key":"B","text":"临时定期乘车证"},{"key":"C","text":"全年定期乘车证"},{"key":"D","text":"就医乘车证"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1799","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"持用铁路各种乘车证，均不能免费托运（）等。","answer":"AB","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"行李"},{"key":"B","text":"搬家物品"},{"key":"C","text":"高铁快件"},{"key":"D","text":"贵重文件"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1800","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"就医乘车证按有效期分为（ ）。","answer":"ABC","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"往返"},{"key":"B","text":"临时定期"},{"key":"C","text":"全年定期"},{"key":"D","text":"单程"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1801","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"填发乘车证时，乘车人员的（）、年龄、（）均应填写清楚，并要求乘车证（全年定期乘车证除外）的有效期间和出差证明、探亲证明等的外出时间一致。","answer":"ABCD","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"姓名"},{"key":"B","text":"性别"},{"key":"C","text":"职务"},{"key":"D","text":"工作证号码"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1802","bank":"new2025","bankLabel":"2025 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)乘车证，应同时附有乘车证使用卡片。","answer":"BC","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"通勤"},{"key":"B","text":"临时定期"},{"key":"C","text":"全年定期"},{"key":"D","text":"探亲"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1813","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"铁路局机务、（）、列车段的运转主任、乘务主任、（）、业务指导、指导员，公安押运队队长、（）、指导员，可使用其担当乘务区段内的全年定期乘车证。","answer":"ABCD","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"车辆"},{"key":"B","text":"客运"},{"key":"C","text":"车队长"},{"key":"D","text":"押运人员"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1814","bank":"new2025","bankLabel":"2025 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）乘车证。","answer":"AB","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"往返软席"},{"key":"B","text":"往返硬席"},{"key":"C","text":"定期通勤"},{"key":"D","text":"临时定期"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1819","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"乘车证有（）三种颜色。","answer":"ABC","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"浅粉色"},{"key":"B","text":"浅蓝色"},{"key":"C","text":"浅黄色"},{"key":"D","text":"浅红色"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1820","bank":"new2025","bankLabel":"2025 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）。","answer":"ABC","explanation":"《铁路交通事故应急救援和调查处理条例》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"事故种类"},{"key":"B","text":"发生时间、车次"},{"key":"C","text":"旅客姓名"},{"key":"D","text":"车票种类"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1823","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"以下（ ）情况，构成较大事故。","answer":"BCD","explanation":"《铁路交通事故应急救援和调查处理条例》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"客运列车脱轨18辆以上的"},{"key":"B","text":"货运列车脱轨6辆以上60辆以下的"},{"key":"C","text":"者10人以上50人以下重伤"},{"key":"D","text":"中断繁忙干线铁路行车6小时以上的"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1824","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路交通事故调查处理规则》适用于（ ）发生事故的调查处理。","answer":"ABCD","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"国家铁路"},{"key":"B","text":"合资铁路"},{"key":"C","text":"地方铁路"},{"key":"D","text":"专用铁路"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1825","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"旅客伤害事故分为( ).","answer":"BCD","explanation":"《铁路交通事故应急救援和调查处理条例》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"特别重大事故"},{"key":"B","text":"重大事故"},{"key":"C","text":"大事故"},{"key":"D","text":"一般事故"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1826","bank":"new2025","bankLabel":"2025 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）。","answer":"ABCD","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"一般A类事故"},{"key":"B","text":"一般B类事故"},{"key":"C","text":"一般C类事故"},{"key":"D","text":"一般D类事故"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1831","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路交通事故调查处理规则》中规定，发现下列哪些情形之一的，为较大事故（ ）。","answer":"ABCD","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"造成3人以上10人以下死亡。"},{"key":"B","text":"造成10人以上50人以下重伤。"},{"key":"C","text":"造成1000万元以上5000万元以下直接经济损失。"},{"key":"D","text":"中断其他线路铁路行车10小时以上。"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1832","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路交通事故调查处理规则》中规定，发现下列哪些情形之一的，为特别重大事故（ 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）的原因造成的,铁路运输企业不承担赔偿责任。","answer":"AB","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"不可抗力"},{"key":"B","text":"受害人自身"},{"key":"C","text":"铁路运输企业"},{"key":"D","text":"承运人"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1839","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路法》所称铁路，包括（  ）、（   ）、（   ）和（   ）。","answer":"ABCD","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"国家铁路"},{"key":"B","text":"地方铁路"},{"key":"C","text":"专用铁路"},{"key":"D","text":"铁路专用线"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1840","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路法》中，（  ）是合同或者合同的组成部分。","answer":"ABCD","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"旅客车票"},{"key":"B","text":"行李票"},{"key":"C","text":"包裹票"},{"key":"D","text":"货物运单"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1841","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路法》中，（  ）必须公告；未公告的不得实施。","answer":"ABCD","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"旅客票价"},{"key":"B","text":"货物、包裹、行李的运价"},{"key":"C","text":"旅客和货物运输杂费的收费项目"},{"key":"D","text":"旅客和货物运输杂费的收费标准"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1842","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路法》中，铁路运输企业应当保证（  ）运输的安全，做到列车正点到达。","answer":"AB","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"旅客"},{"key":"B","text":"货物"},{"key":"C","text":"托运人"},{"key":"D","text":"收货人"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1843","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路法》中，因旅客、托运人或者收货人的责任给铁路运输企业造成财产损失的，由（  ）承担赔偿责任。","answer":"ACD","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"旅客"},{"key":"B","text":"押运人"},{"key":"C","text":"托运人"},{"key":"D","text":"收货人"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1844","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"根据《中华人民共和国铁路法》规定，窄轨铁路的轨距为（   ）毫米或者（   ）毫米。","answer":"BC","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"750"},{"key":"B","text":"762"},{"key":"C","text":"1000"},{"key":"D","text":"800"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1845","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"根据《中华人民共和国铁路法》规定，为了保障铁路运输和铁路建设的顺利进行，适应（   ）和（   ）的需要，制定本法。","answer":"AC","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"社会主义现代化建设"},{"key":"B","text":"社会发展"},{"key":"C","text":"人民生活"},{"key":"D","text":"铁路改革"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1846","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路客运运价规则》规定，铁路客运运价包括( 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）及特殊运价区段间的相互运输。","answer":"ABC","explanation":"《铁路客运运价规则》第七条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"国家铁路"},{"key":"B","text":"合资铁路"},{"key":"C","text":"地方铁路"},{"key":"D","text":"全资铁路"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1852","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路客运运价规则》规定，（    ）起码里程为20km。","answer":"AB","explanation":"《铁路客运运价规则》第十二条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"客票"},{"key":"B","text":"空调票"},{"key":"C","text":"加快票"},{"key":"D","text":"卧铺票"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1853","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路客运运价规则》规定，计算旅客票价，行李包裹运价起码里程为20千米的有（    ）。","answer":"BCD","explanation":"《铁路客运运价规则》第十二条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"加快票"},{"key":"B","text":"空调票"},{"key":"C","text":"客票"},{"key":"D","text":"行李"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1854","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路客运运价规则》规定，计算旅客票价的起码里程为（）。","answer":"ABCD","explanation":"《铁路客运运价规则》第十二条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"客票20千米"},{"key":"B","text":"加快票100千米"},{"key":"C","text":"卧铺票400千米"},{"key":"D","text":"空调票20千米"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1855","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"《铁路客运运价规则》规定，客票票价包括（   ）。","answer":"AB","explanation":"《铁路客运运价规则》第十三条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"硬座票价"},{"key":"B","text":"软座票价"},{"key":"C","text":"加快票票价"},{"key":"D","text":"空调票票价"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1856","bank":"new2025","bankLabel":"2025 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)等）相关票据，应当设置票据账簿。","answer":"AB","explanation":"《中国铁路运输收入票据管理工作规则》第十条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"中铁银通卡"},{"key":"B","text":"铁路e卡通"},{"key":"C","text":"金卡"},{"key":"D","text":"银卡"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1899","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"旅客(    )和(    )，以及(    )的编码，应当与客货票据明细账的使用方客货票据编码核对一致。","answer":"ABC","explanation":"《中国铁路运输收入票据管理工作规则》第十四条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"退票"},{"key":"B","text":"改签票"},{"key":"C","text":"货运作废票据"},{"key":"D","text":"废票"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1900","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"对已使用完毕的客货票据(    )、(    )和(    )，以及到达的纸质客货票据，应当顺序装订成册，票据库按规定的保管期限妥善保管。","answer":"ABC","explanation":"《中国铁路运输收入票据管理工作规则》第二十二条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"存根页"},{"key":"B","text":"报告页"},{"key":"C","text":"票据整理报告"},{"key":"D","text":"剪断页"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1901","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"铁路印刷企业应当具有(    )等安全设备和措施。","answer":"ABCD","explanation":"《中国铁路运输收入票据管理工作规则》第二十四条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"防盗、防火"},{"key":"B","text":"防潮"},{"key":"C","text":"防鼠"},{"key":"D","text":"防虫咬"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1902","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"铁路印刷企业印制客货票据，所用带有特定防伪标记的客货票据(    )和(    )，应当向国铁集团指定的供应单位或企业集中采购。","answer":"AB","explanation":"《中国铁路运输收入票据管理工作规则》第二十八条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"专用纸张"},{"key":"B","text":"专用油墨"},{"key":"C","text":"特殊纸张"},{"key":"D","text":"特殊油墨"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1903","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"国铁集团和铁路运输企业，负责对铁路印刷企业客货票据的(    )等工作进行监督检查，防止发生票据事故。","answer":"AB","explanation":"《中国铁路运输收入票据管理工作规则》第三十一条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"印制、保管、"},{"key":"B","text":"保密、寄送"},{"key":"C","text":"发放、寄送"},{"key":"D","text":"运输、使用"}],"sourceSheet":"多项选择题"},{"id":"new2025-multiple-1904","bank":"new2025","bankLabel":"2025 新题库","type":"multiple","question":"各单位客货票据管理人员，应遵循(    )和(    )，坚持原则、实事求是、(    )。","answer":"ABC","explanation":"《中国铁路运输收入票据管理工作规则》第三十五条","difficulty":"二级","knowledgeId":"","options":[{"key":"A","text":"国家财经法规"},{"key":"B","text":"铁路规章制度"},{"key":"C","text":"廉洁奉公"},{"key":"D","text":"客观公正"}],"sourceSheet":"多项选择题"},{"id":"new2025-judge-1905","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"常旅客会员 ：本人申请并通过铁路常旅客身份认证的法人。","answer":"错误","explanation":"《铁路常旅客服务办法》第2条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1906","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"会员账户不可以注销。","answer":"错误","explanation":"《铁路常旅客服务办法》第9条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1907","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"会员账户可以注销，本人持申请时所使用的身份证件原件到车站会员服务窗口办理。","answer":"正确","explanation":"《铁路常旅客服务办法》第10条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1908","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"年满12周岁的自然人可通过 www.12306.cn 网站（含 “铁路12306”手机APP，以下简称网站）、车站会员服务窗口申请成为会员。","answer":"正确","explanation":"《铁路常旅客服务办法》第4条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1909","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"每名会员仅可拥有多个会员账户 ，铁路企业将以会 员申请时所使用的身份证件为标识不接受重复申请。","answer":"错误","explanation":"《铁路常旅客服务办法》第8条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1910","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"因铁路企业原因造成积分无法及时兑换，致使超过有效期的，积分有效期根据情况顺延。","answer":"正确","explanation":"《铁路常旅客服务办法》第20条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1911","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分有效期为进入账户当日起连续24个月，在有效期内可进行兑换，到期未兑换积分自动作废。","answer":"错误","explanation":"《铁路常旅客服务办法》第19条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1912","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"会员累积的积分可以转让至他人账户。","answer":"错误","explanation":"《铁路常旅客服务办法》第11条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1913","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分兑换的车票参与乘车积分累积 。","answer":"错误","explanation":"《铁路常旅客服务办法》第13条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1914","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分兑换的车票丢失后可以办理挂失补业务，办理挂失补时不能使用积分支付。","answer":"正确","explanation":"《铁路常旅客服务办法》第34条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1915","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分以“元”为单位每次进入账户时按四舍五入取整计算。","answer":"错误","explanation":"《铁路常旅客服务办法》第12条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1916","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分兑换的车票不可以办理退票业务。","answer":"正确","explanation":"《铁路常旅客服务办法》第36条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1917","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分兑换的车票不可以办理改签业务。","answer":"错误","explanation":"《铁路常旅客服务办法》第35条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1918","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分兑换的车票可以办理变更到站业务。","answer":"错误","explanation":"《铁路常旅客服务办法》第36条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1919","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分兑换的车票改签范围仍为允许积分兑换的车票，并有相应的积分。","answer":"正确","explanation":"《铁路常旅客服务办法》第35条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1920","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分兑换的车票改签时，新票票价高于原票票价时需使用积分支付差额。","answer":"正确","explanation":"《铁路常旅客服务办法》第35条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1921","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分兑换的车票改签时，新票票价低于原票票价时差额不退。","answer":"正确","explanation":"《铁路常旅客服务办法》第35条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1922","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分兑换的车票遇列车晚点、停运原因可以办理退票业务。","answer":"正确","explanation":"《铁路常旅客服务办法》第36条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1923","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"代用票、列车补票、到站补票、非实名制车票等暂参与乘车积分累积 。","answer":"错误","explanation":"《铁路常旅客服务办法》第15条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1924","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"乘车积分在会员本人实际乘车到站后 7日内自动进入账户 。","answer":"错误","explanation":"《铁路常旅客服务办法》第16条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1925","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"乘车积分在会员本人实际乘车到站后 5日内自动进入账户 。","answer":"正确","explanation":"《铁路常旅客服务办法》第16条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1926","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"发生列车晚点、停运时，积分兑换的车票可以办理原退业务。","answer":"正确","explanation":"《铁路常旅客服务办法》第36条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1927","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"补登积分可在铁路企业接受申请5日后查看补登结果 。","answer":"错误","explanation":"《铁路常旅客服务办法》第22条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1928","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"补登积分可在铁路企业接受申请7日后查看补登结果 。","answer":"正确","explanation":"《铁路常旅客服务办法》第22条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1929","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分补登申请需在车票载明的开车日期后180日内（含当日）或活动结束后30 日内提出，逾期将为放弃积分。","answer":"错误","explanation":"《铁路常旅客服务办法》第22条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1930","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分补登申请需在车票载明的开车日期后90日内（含当日）或活动结束后30 日内提出，逾期将为放弃积分。","answer":"正确","explanation":"《铁路常旅客服务办法》第22条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1931","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"会员最多可设置8名受让人，受让人在添加成功30天 （含当日）后生效。","answer":"错误","explanation":"《铁路常旅客服务办法》第23条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1932","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"可用于兑换铁路指定列车车票、铁路部门提供的其他产品或服务。","answer":"错误","explanation":"《铁路常旅客服务办法》第3条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1933","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"会员设置的可共同享受积分兑换车票或服务的自然人是受让人。","answer":"正确","explanation":"《铁路常旅客服务办法》第2条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1934","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"每名会员最多可设置8名受让人，受让人在添加成功60天（含当天）后自动生效。","answer":"正确","explanation":"《铁路常旅客服务办法》第23条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1935","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"会员账户内添加的8名受让人包括会员本人。","answer":"错误","explanation":"《铁路常旅客服务办法》第23条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1936","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"会员账户积分首次累积达到10000分时，即具备兑换资格。","answer":"正确","explanation":"《铁路常旅客服务办法》第28条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1937","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"会员账户积分首次累积达到100000分时，即具备兑换资格。","answer":"错误","explanation":"《铁路常旅客服务办法》第28条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1938","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"进行积分兑换时，按照“先进入积分先消费”的原则消耗积分。","answer":"正确","explanation":"《铁路常旅客服务办法》第29条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1939","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分兑换车票时，100积分相当于1元人民币。","answer":"正确","explanation":"《铁路常旅客服务办法》第33条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1940","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分不止能兑换直达票。","answer":"错误","explanation":"《铁路常旅客服务办法》第34条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1941","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"忘记会员账户密码，需本人持申请时所使用的身份证件原件到车站会员服务窗口办理会员账户密码重置。","answer":"正确","explanation":"《铁路常旅客服务办法》第10条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1942","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"积分兑换的车票票面显示票价。","answer":"错误","explanation":"《铁路常旅客服务办法》第33条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1943","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"乘车积分是购买参与积分累积列车的车票并实际乘车到站后获得的积分。","answer":"正确","explanation":"《铁路常旅客服务办法》第16条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1944","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"活动积分是通过参与铁路组织的主题活动所获得的积分。","answer":"错误","explanation":"《铁路常旅客服务办法》第2条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1945","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"保级评定后仍为三星级、四星级、五星级会员的，相应等级会员资格在评定次日生效，有效期为连续 6个月。","answer":"错误","explanation":"《铁路常旅客服务办法》第43条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1946","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"会员累积的积分仅进入本人账户，不能转让至他人账户。","answer":"正确","explanation":"《铁路常旅客服务办法》第11条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1947","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"根据《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》，发生无票乘车、越站（席）乘车且拒不补票的情形旅客在结束本次旅行前最终按规定补票则不认定为失信行为。","answer":"正确","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1948","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"根据《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》.失信人的限制购票期限期满当日起自动解除对其的购票限制。","answer":"错误","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1949","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"根据《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》.失信人的限制购票期限期满次日起自动解除对其的购票限制。","answer":"正确","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1950","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》规定，站车工作人员应使用客运记录详细记录失信人的姓名、有效身份证件类型及号码、住址、联系方式、乘车日期、车次、失信行为、处理情况等信息，并由站车工作人员和失信人本人签字。","answer":"错误","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第8条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1951","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》规定，失信人的异议核查回复应在7个工作日内完成。","answer":"正确","explanation":"《中国铁路局集团有限公司限制铁路旅客运输领域严重失信人购买车票管理办法》第13条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1952","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客在人工售票窗口办理退票时，可以提供购票时所使用的证件号码进行退票，不必提供使用的身份证件原件。","answer":"错误","explanation":"《电子客票退票使用身份证原件》通话记录〔2020〕59号","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1953","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"享受优先政策的消防救援人员随行家属需出具与消防救援人员本人的关系证明。","answer":"错误","explanation":"《关于保障国家综合性消防救援队伍人员铁路出行优待的通知》（铁总客〔2019〕92号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1954","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"消防救援人员乘坐境内运行的火车（不含高铁）时，享受优先购票、安检、候车、乘车服务。","answer":"错误","explanation":"《关于保障国家综合性消防救援队伍人员铁路出行优待的通知》（铁总客〔2019〕92号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1955","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为提升现场应急处置能力，客运乘务班组原则上应配备不少于1名男性乘务人员。","answer":"正确","explanation":"《关于加强和改进动车组客运乘务管理工作的通知》（铁总客〔2019〕95号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1956","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客人身伤害及携带品损失涉及两个以上单位责任时，列主要单位责任。","answer":"错误","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1957","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"因车站引导标志缺失或者不准确，造成旅客人身伤害及携带品损失时列列车责任。","answer":"错误","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1958","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在车站停止检票后继续检票放行致使旅客抢上列车和造成人身伤害的，列列车责任。","answer":"错误","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1959","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车门漏锁致使旅客坠车造成人身伤害的，属于列车责任。","answer":"正确","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1960","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持“助”字样的车票本人持乘车证明信可以到车站办理退票。","answer":"错误","explanation":"《关于加强铁路站车上城市生活无着的流浪乞讨人员救助管理工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1961","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"“助”字样的车票办理退票时，不收退票费。","answer":"正确","explanation":"《关于加强铁路站车上城市生活无着的流浪乞讨人员救助管理工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1962","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车发现无同行人的死亡人员时，应将其交至车票到站。","answer":"错误","explanation":"《关于加强铁路站车上城市生活无着的流浪乞讨人员救助管理工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1963","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车上对C220V交流插座仅限于笔记本电脑、手机、平板电脑、电动剃须刀、移动充电器的充电。","answer":"正确","explanation":"《关于开放空调客车对C220V交流插座供电的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1964","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"军队人员及其随行家属均可享受军人出行优先政策，需出具与军人本人的关系证明。","answer":"错误","explanation":"《关于开展军人出行优先工作的通知》（铁总运[2017]187号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1965","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"当车票票面价格不足2元时不收退票费。","answer":"错误","explanation":"《关于明确退票改签收费有关事项的通知》（铁客〔2021〕15号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1966","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"退票费最低按2元计收，当车票票面价格不足2元时按票面价格计收。","answer":"正确","explanation":"《关于明确退票改签收费有关事项的通知》（铁客〔2021〕15号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1967","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客变更乘车日期、车次、席位、到站等产生票价差额需退还或补收时，票价差额按“应收—已收”原则计算。","answer":"正确","explanation":"《关于明确退票改签收费有关事项的通知》（铁客〔2021〕15号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1968","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"当旅客变更后的票价高于原票价时，应补收票价差额，低于原票价时，应退还票价差额，并按梯次标准核收退票费。","answer":"正确","explanation":"《关于明确退票改签收费有关事项的通知》（铁客〔2021〕15号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1969","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车运行途中发现客车车窗（门）玻璃破损，列车长视情况报告。","answer":"错误","explanation":"《关于做好旅客列车车窗玻璃破损应急处置工作的通知》（铁总运[2015]81号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1970","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车运行途中客车车窗（门）玻璃破损，折返入库列车必须回本属局进行玻璃更换。","answer":"错误","explanation":"《关于做好旅客列车车窗玻璃破损应急处置工作的通知》（铁总运[2015]81号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1971","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车运行途中客车车窗（门）玻璃破损，折返入库列车由配属局与折返局商定车窗玻璃更换事宜。","answer":"正确","explanation":"《关于做好旅客列车车窗玻璃破损应急处置工作的通知》（铁总运[2015]81号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1972","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运安全红线是旅客运输生产过程中不可触碰的高压线，更是不可逾越的行为界限。","answer":"正确","explanation":"《客运安全红线管理办法》（客管函〔2020〕10号）第4条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1973","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速旅客列车客运班组出乘只携带本趟乘务工作所需台账,退乘后按规定上交车队按期限分类保存,历史台账车下存放。","answer":"正确","explanation":"《客运系统车间、班组台账资料管理办法》（铁办客〔2021〕3号）第17条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1974","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在给水站停时4～5分钟的，座、卧车隔2辆补水1辆，餐车应补水。","answer":"错误","explanation":"《旅客列车给水工作管理办法》第20条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1975","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"XL、UZ、KD等非载客车辆途中遇有需求上水。","answer":"错误","explanation":"《旅客列车给水工作管理办法》第20条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1976","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在旅客列车上遇到旅客患病时，通过列车广播向旅客中的医务工作者求助。列车红十字救护员立即携带“旅客意外伤害救急药箱”到达现场。","answer":"正确","explanation":"《旅客列车急救药箱管理办法（暂行）》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1977","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"发生线路中断造成旅客列车受阻时，列车必须在中途停留时，应尽量将旅客列车停留在办理客运业务的较大车站，或城镇及以上行政区所在地车站，以便解决旅客的饮食和急病救治。","answer":"正确","explanation":"《旅客列车晚点运行组织和处置办法》（铁调〔2019〕6号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1978","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"因终到晚点，旅客在列车上拒不下车时，列车长应当立即通知车站客运值班员。","answer":"正确","explanation":"《旅客列车晚点运行组织和处置办法》（铁调〔2019〕6号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1979","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车客运各岗位配置的对讲机和耳麦纳入客运备品管理。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第2条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1980","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车长和车站站台客运值班员的对讲机，直接使用普通对讲机即可，不需要具备录音功能。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第2条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1981","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"途中有乘降作业的硬座车厢必须保证每辆车厢每班配置1名列车员。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第3条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1982","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车硬座车厢在办客站每辆硬座车厢都要打开站台一侧的一个车门组织乘降。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第3条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1983","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车站车交接的位置必须在列车中部。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第4条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1984","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车运行中，专业的车辆乘务员可以打开车门运行。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第5条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1985","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车开车铃响完毕、确认无旅客乘降后，上车清除车门口障碍，放下踏板，做好关门准备。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第6条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1986","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车开车铃响完毕、确认无旅客乘降后，上车清除车门口障碍，放下踏板，做好关门准备（塞拉门应关闭车门）。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第6条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1987","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车高站台停车组织乘降时必须使用安全踏板。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第6条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1988","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车站停作业时，所有列车工作人员只能通过正常开启供旅客乘降的车门上下车。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1989","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速旅客列车机后第一辆载客车厢前端车门或尾部载客车厢后端车门可以作为旅客乘降车门。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第8条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1990","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速旅客列车机后第一辆载客车厢前端车门或尾部载客车厢后端车门不得作为旅客乘降车门。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第8条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1991","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"相关作业人员须开启列车机后第一辆载客车厢前端车门或尾部载客车厢后端车门作业时，应同时将该端客室（卧车小走廊）与通过台的端门使用钥匙锁锁闭。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第8条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1992","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车上编挂的试验、检测、回送车等不办理旅客乘降业务的车辆，由列车长负责该车辆的车门管理和安全检查、巡视。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第9条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1993","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速旅客列车旅客未乘降完毕，列车已经启动时，应立即劝阻疏散正在乘降的旅客到安全白线以外，列车员尽可能撤下安全踏板。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第10条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1994","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车到站停稳后，列车员应确认所在车厢是否停靠站台，如发现未正常停靠站台时，严禁打开车门组织乘降。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第10条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1995","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车到站停稳后，列车员应确认所在车厢是否停靠站台，如发现未正常停靠站台时（受站台长度限制不能停靠站台等正常乘降组织情况除外），严禁打开车门组织乘降。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第10条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1996","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车运行中，列车工作人员（含旅客报告）发现车门开启时，应立即通知车辆乘务员到现场关门。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第11条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1997","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车运行中，列车工作人员（含旅客报告）发现车门开启时，由发现者立即锁闭车门。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第11条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1998","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车运行中，发现车门开启，又遇车门口有人员难以疏散、扒车、坠落等严重危及人身、行车安全时，列车上首先到达车门现场的工作人员应迅速果断使用紧急制动阀停车。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）第11条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-1999","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为维护良好的站车秩序，携带导盲犬进站乘车前应为导盲犬系上牵引链，佩戴导盲鞍。","answer":"正确","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2000","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为视力障碍的旅客及同行人协调更换座位时，原则上应为同等级席别的座位；若因更换席位出现票价差额，应提前征得旅客本人同意，并按规定处理票价差额。","answer":"正确","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2001","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》规定，导盲犬不能放在旅客座席附近或铺位下陪伴。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2002","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》规定，残疾旅客携带导盲犬进站乘车时，携带导盲犬不接受安全检查。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2003","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》乘车期间，列车工作人员必须将旅客安排至较为宽敞的席位，以方便其乘车生活和照看导盲犬。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2004","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》协调更换座位时，原则上应为同等级席别的席位；如因更换席位出现票价差额，应提前征得旅客本人同意，并按规定处理票价差额","answer":"正确","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2005","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"残疾旅客携带导盲犬购买联程票时，每段接续时间超过2小时的，需与具备照看导盲犬能力的成年人同行。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2006","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"导盲犬工作证载有导盲犬使用者信息，盖有公安部门或残疾人联合会公章和带有国际导盲犬联盟标识\"IGDF\"。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2007","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"导盲犬须与视力残疾旅客同行，各类证件均载有视力残疾人旅客姓名、住址等信息，须相互一致。","answer":"正确","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2008","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"残疾旅客携带导盲犬购买联程票时，每段接续时间在2小时以内，且全程时间超过12小时的，不需与具备照看导盲犬能力的成年人同行。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2009","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车病媒生物预防控制实行车上与车下、专业与群防、监测与杀灭相结合，采取环境治理、生物防控、药物预防控制等方法。","answer":"正确","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2010","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车的病媒生物预防与控制工作由站段具体负责。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2011","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车的病媒生物预防与控制工作由铁路局集团公司具体负责。","answer":"正确","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2012","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车的病媒生物预防与控制，由铁路局负责监督检查。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2013","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车的病媒生物预防与控制，由铁路卫生监督机构承担监督检查任务。","answer":"正确","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2014","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路客货运站段及站车经营单位（含旅行经营、行包托运主体单位等）是站车病媒生物预防控制的责任主体。","answer":"正确","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2015","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运乘务单位应负责列车的整体环境卫生、卧具备品，防鼠蟑设施及保洁管理，在疾控所的指导下对染虫用品进行洗消处理，并及时做好更换。","answer":"正确","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2016","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车车厢维修整治，消除病媒生物滋生环境是客运段的主要职责。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2017","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"组织开展病媒生物日常监测，掌握站车单位病媒生物危害状况，做好预防控制工作动态管理是客运站车防控生物工作的主要职责。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2018","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"病媒防控应优先选择化学用药。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2019","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车主要采用滞留喷洒、烟雾熏蒸的方式进行病媒防控。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2020","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"防控病媒的化学药物可以在旅客列车车厢客室、座卧位等处现场复配或稀释配药。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2021","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对臭虫危害严重需采取解甩车处理的，由客运段向调度、车辆等部门提出建议。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2022","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车折返或入库时,应保持餐车供电。无法供电时,餐车冰箱应使用冰排等控温措施;使用冰排仍然无法达到标准的,冰箱内禁止贮存食品。","answer":"正确","explanation":"《铁路车站、旅客列车卫生管理办法》（铁劳卫[2020]204号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2023","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车公共厕所应保持清洁,地面无积水,无纸屑、烟头、痰迹和杂物,便器内无积便和尿垢,定期进行消毒、杀虫；座式便器应提供一次性衬垫。","answer":"正确","explanation":"《铁路车站、旅客列车卫生管理办法》（铁劳卫[2020]204号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2024","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车严禁携带有碍公共卫生物品进入客运车厢内;邮政车、行李车装运过有碍公共卫生物品或动物,应彻底清扫,保持整洁。","answer":"正确","explanation":"《铁路车站、旅客列车卫生管理办法》（铁劳卫[2020]204号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2025","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车保洁时,应加强列车室内外清洁,更换的卧具备品不能直接落地、踩踏,彻底清洁座席缝隙、卧铺缝隙、电取暖器、垃圾箱、动车组座椅底部转向架槽等边角缝隙,清除病媒生物孳生地。","answer":"正确","explanation":"《铁路车站、旅客列车卫生管理办法》（铁劳卫[2020]204号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2026","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车红十字药箱内的药械每月补充一次，如有特殊情况药械用完可随时申请补充。","answer":"错误","explanation":"《铁路红十字药箱配备标准及使用原则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2027","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"公益性“慢火车”可以允许旅客随身携带少量家禽家畜和日用工具农具。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2028","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为方便铁路旅客，特殊厨用刀具（加长砍骨刀、加长西瓜刀、加长分刀、剔骨刀、屠宰刀、多用刀）可以携带上车。","answer":"错误","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2029","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"工具农具如：钻机、凿、锥、锯、斧头、焊枪、射钉枪、锤、冰镐、耙、铁锹、锄头、农用叉、镰刀、铡刀等禁止随身携带乘坐火车，但可以办理托运。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2030","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包装密封完好、标志清晰且酒精体积百分含量≥24%，≤70%的酒类饮品累计不超过3000毫升可以带上列车。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2031","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"标志清晰的充电宝、锂电池，单块额定能量不超过100Wh，含有锂电池的电动轮椅除外。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2032","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"标志清晰的充电宝、锂电池，单块额定能量不超过100Wh。","answer":"错误","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2033","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"导盲犬可以随旅客乘坐火车。","answer":"错误","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2034","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持工作证明的导盲犬可以随盲人旅客乘车。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2035","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"作为食品且经封闭箱体包装的鱼、虾、蟹、贝、软体类水产动物可以随铁路旅客乘车。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2036","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"鱼、虾、蟹、贝、软体类水产动物可以随铁路旅客乘车。","answer":"错误","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2037","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客持当天10:30分车票，10:27分检票口停止检票时间赶到，坚持自己可以在2分钟内上车，要求车站放行，车站工作人员未放行，后旅客投诉到12306，此类问题不按投诉受理。","answer":"正确","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号)第13条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2038","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"受恶劣天气影响，造成列车晚点，旅客投诉时，应该按投诉受理。","answer":"错误","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号)第13条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2039","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"一名旅客认为某车站进站流线设置不合理，投诉至12306客服，客服接诉后尚未流转，旅客再次来电，表示放弃投诉，则客服将此次投诉视为办结。","answer":"正确","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号)第19条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2040","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客投诉不提供本人姓名、联系方式时，不予受理。","answer":"正确","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号)第15条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2041","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客乘坐列车未补票的，自公示期满无有效异议之日起至失信人补齐所欠票款前限制其购买车票。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2042","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"失信人的限制购票期限期满次日起自动解除对其的购买限制。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2043","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"失信人的限制购票期限期满之日起自动解除对其的购买限制。","answer":"错误","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2044","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车工作人员发现严重失信行为，通过“铁路客运管理信息系统”按指定格式录入。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2045","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运段对失信人失信行为证据应存放在工作电脑中，保存5年。","answer":"错误","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2046","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运段对失信人失信行为证据应存放单独的存储介质保管，保存5年。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2047","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"任何单位和个人擅自修改、删除、损毁失信人员的相关信息，涉及违法犯罪时依法移交司法机关。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2048","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"消防救援人员乘坐境内运行的火车（不含高铁）时，享受优先购票、安检、候车、乘车服务。","answer":"错误","explanation":"《关于保障国家综合性消防救援队伍人员铁路出行优待的通知》（铁总客〔2019〕92号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2049","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客人身伤害及携带品损失涉及两个以上单位责任时，列主要单位责任。","answer":"错误","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2050","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持“助”字样的车票本人持乘车证明信可以到车站办理退票。","answer":"错误","explanation":"《关于加强铁路站车上城市生活无着的流浪乞讨人员救助管理工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2051","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运段应在灾害多发季节，为旅客列车增备餐料、易于保质的食品、饮用水和应急药品，以应急需。","answer":"正确","explanation":"《旅客列车晚点运行组织和处置办法》（铁调〔2019〕6号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2052","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"餐车垃圾污染物应密闭存放,实行垃圾袋装收集,防止食品污染。","answer":"正确","explanation":"《铁路食品安全管理基本规范》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2053","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"餐车应做好日常清扫保洁工作,达到内外环境卫生整洁,物品干净整齐,病媒生物密度达标。","answer":"正确","explanation":"《铁路食品安全管理基本规范》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2054","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"突发大客流及旅客列车大面积晚点应急响应分为Ⅰ、Ⅱ、Ⅲ三级。","answer":"正确","explanation":"《铁路突发大客流及旅客列车大面积晚点应急预案 (暂行)》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2055","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"突发大客流及旅客列车大面积晚点应急响应分为Ⅰ、Ⅱ、Ⅲ、Ⅳ四级。","answer":"错误","explanation":"《铁路突发大客流及旅客列车大面积晚点应急预案 (暂行)》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2056","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运营中的食品经营者应当符合食品安全法律法规和铁路运营安全管理要求，建立食品安全管理制度，不得从事禁止生产经营食品的经营活动。","answer":"正确","explanation":"《铁路运营食品安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2057","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路餐车使用餐料应当保持清洁，即时加工，隔餐食品不可冷藏。","answer":"错误","explanation":"《铁路运营食品安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2058","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车卫生网络监督主要对特、一、二等车站，重点旅游车站和始发、终到及停车八分钟以上的旅客列车进行检查。","answer":"正确","explanation":"《铁路站车卫生监督检查办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2059","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车卫生网络监督应在每年的三、六、九月份组织，连续3至5天。","answer":"正确","explanation":"《铁路站车卫生监督检查办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2060","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》规定：铁路旅客运送期间因第三人侵权造成旅客人身损害的，由实施侵权行为的第三人承担赔偿责任。","answer":"正确","explanation":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2061","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》规定：铁路运输造成限制民事行为能力人人身损害的，铁路运输企业应当承担赔偿责任；监护人及受害人自身有过错的，按照过错程度减轻铁路运输企业的赔偿责任，但铁路运输企业承担的赔偿责任应当不低于全部损失的百分之五十。","answer":"错误","explanation":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2062","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》规定：车外第三人投掷石块等击打列车造成车内旅客人身损害，赔偿权利人要求铁路运输企业先予赔偿的，人民法院应当不予支持。","answer":"错误","explanation":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2063","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》规定：受害人不听从值守人员劝阻或者无视禁行警示信号、标志硬行通过铁路平交道口、人行过道，或者沿铁路线路纵向行走，或者在铁路线路上坐卧，造成人身损害，铁路运输企业举证证明已充分履行安全防护、警示等义务的，也要承担相应的赔偿责任。","answer":"错误","explanation":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2064","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司动车组列车票价管理办法（试行）》规定旅游团体包租动车组旅游列车（整列）的收费标准中各席别的单个定员票价，按照同期同径路相同席别的最低全价票执行票价计算。","answer":"错误","explanation":"《中国铁路总公司动车组列车票价管理办法（试行）》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2065","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司动车组列车票价管理办法（试行）》规定动车组列车票价分为公布票价和执行票价，执行票价不得低于公布票价。","answer":"错误","explanation":"《中国铁路总公司动车组列车票价管理办法（试行）》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2066","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"中国铁路总公司关于印发《中国铁路总公司动车组列车票价管理办法（试行）》规定对跨局开行的动车组列车，执行票价由承运人提出票价方案建议，总公司组织承运人及列车经由线路涉及各方协商确定。","answer":"正确","explanation":"《中国铁路总公司动车组列车票价管理办法（试行）》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2067","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司关于明确公务车包车收费标准的通知》规定，按照《铁路客运运价规则》，包用的车辆，自车辆所在站向乘车（装运）站空送时起至回送至车辆原所在站止，产生空驶时，对空驶区段（里程按最短径路并采取通算）每车每千米核收3.458元的空驶费。","answer":"正确","explanation":"《中国铁路总公司动车组列车票价管理办法（试行）》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2068","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司运输局关于明确动车组列车旅客专项服务费用支付的通知》规定，提供列车服务的，由列车担当企业直接向提供服务的企业支付费用。","answer":"正确","explanation":"《中国铁路总公司运输局关于明确动车组列车旅客专项服务费用支付的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2069","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司运输局关于明确动车组列车旅客专项服务费用支付的通知》规定，提供车站服务的，由列车担当企业直接向提供服务的车站产权所有企业支付费用。","answer":"错误","explanation":"《中国铁路总公司运输局关于明确动车组列车旅客专项服务费用支付的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2070","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于时速200～250公里动车组列车特等座、商务座等席别票价有关事项的通知》规定时速200～250公里动车组列车特等座、商务座、一等包座、观光座票价可按公布票价打折，但特等座折后票价不应低于一等座公布票价，商务座、一等包座、观光座折后票价不应低于特等座公布票价。","answer":"正确","explanation":"《关于时速200～250公里动车组列车特等座、商务座等席别票价有关事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2071","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于旅客票价计算等相关事项的通知》规定旅客变更席别、车次、径路等产生票价差额需退还时，票价差额按联合票价“应收－已收”原则计算。","answer":"正确","explanation":"《关于旅客票价计算等相关事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2072","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于短途卧铺票价优惠办法的通知》规定列车运行最后一日（含当日运行）6点以后的空闲卧铺可以执行卧铺优惠票价，已享受半价卧铺票的旅客也可以享受该优惠。","answer":"错误","explanation":"《关于短途卧铺票价优惠办法的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2073","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》规定，旅客未补票的，自公示期满无有效异议之日起至失信人补齐所欠票款前限制其购买车票。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2074","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《限制铁路旅客运输领域严重失信人购买车票管理办法》规定，失信人的限制购票期限期满当日起自动解除对其的购票限制。","answer":"错误","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2075","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于在部分旅客列车试点为新扫码支付的通知》中要求，列车长退乘交还补票机后，管理人员应通过扫码支付管理系统解绑该补票机“收款二维码”的授权。","answer":"正确","explanation":"《关于在部分旅客列车试点为新扫码支付的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2076","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"换乘设施设置原则为日均换乘需求大于1万人次的设置专用换乘通道,日均换 乘需求大于3万人次的增加换乘专用挟梯.其他车站可以与其他 通道合设","answer":"错误","explanation":"《中国铁路总公司关于规范大站便捷换乘设施设备及服务工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2077","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"换乘设施设置原则为日均换乘需求大于3万人次的设置专用换乘通道,日均换 乘需求大于1万人次的增加换乘专用挟梯.其他车站可以与其他 通道合设","answer":"错误","explanation":"《中国铁路总公司关于规范大站便捷换乘设施设备及服务工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2078","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"换乘设施设置原则为日均换乘需求大于3万人次的设置专用换乘通道,日均换 乘需求大于2万人次的增加换乘专用挟梯.其他车站可以与其他 通道合设","answer":"错误","explanation":"《中国铁路总公司关于规范大站便捷换乘设施设备及服务工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2079","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"换乘设施设置原则为日均换乘需求大于2万人次的设置专用换乘通道,日均换 乘需求大于3万人次的增加换乘专用挟梯.其他车站可以与其他 通道合设","answer":"错误","explanation":"《中国铁路总公司关于规范大站便捷换乘设施设备及服务工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2080","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车站在保证候车区座椅总数不减少的前提下有条件、有需求的车站可将部分公用候车座椅调整为等数量的多功能候车座椅,调整数量暂不得超过全部公用候车座椅的20%。","answer":"正确","explanation":"《中国铁路总公司关于规范车站多功能候车座椅的暂行规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2081","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车站在保证候车区座椅总数不减少的前提下有条件、有需求的车站可将部分公用候车座椅调整为等数量的多功能候车座椅,调整数量暂不得超过全部公用候车座椅的30%。","answer":"错误","explanation":"《中国铁路总公司关于规范车站多功能候车座椅的暂行规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2082","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车验票时普速列车每运行6个小时全面验票1次，一站直达列车全面查验1次（可与车门验票合并）。","answer":"正确","explanation":"《中国铁路总公司关于进一步加强车票实名制查验工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2083","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车运行时间超过2小时的，始发后全面验票1次，途中对上车旅客进行验票。","answer":"正确","explanation":"《中国铁路总公司关于进一步加强车票实名制查验工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2084","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车运行时间超过1小时的，始发后全面验票2次，途中对上车旅客进行验票。","answer":"错误","explanation":"《中国铁路总公司关于进一步加强车票实名制查验工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2085","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"票、证、人不一致情况包括：拒不提供本人有效身份证件原件。","answer":"正确","explanation":"《中国铁路总公司关于进一步加强车票实名制查验工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2086","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"票、证、人不一致情况包括：查验中票、证、人不一致。","answer":"正确","explanation":"《中国铁路总公司关于进一步加强车票实名制查验工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2087","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"票、证、人不一致情况包括：使用铁路电子客票或者铁路乘车卡，人证不一致。","answer":"正确","explanation":"《中国铁路总公司关于进一步加强车票实名制查验工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2088","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"票、证、人不一致情况包括：成年人旅客持儿童票。","answer":"正确","explanation":"《中国铁路总公司关于进一步加强车票实名制查验工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2089","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"如遇动车组列车严重晚点，造成图定乘务交路为折返站乘务员入公寓休息，但实际停留时间不足4小时的情况时，原则上应采取应急乘务换乘的组织模式。","answer":"正确","explanation":"《中国铁路总公司运输局关于加强动车组列车乘务应急组织的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2090","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"新版《残疾军人证》发证时年龄在15周岁及以下的有效期为5年。","answer":"正确","explanation":"国铁集团客运部关于转发退役军人事务部换发《残疾军人证》等有关事项的通知附件1","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2091","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"新版《残疾军人证》发证时年龄在16-25周岁的有效期为10年。","answer":"正确","explanation":"国铁集团客运部关于转发退役军人事务部换发《残疾军人证》等有关事项的通知附件1","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2092","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"新版《残疾军人证》发证时年龄在26-45周岁的有效期为20年。","answer":"正确","explanation":"国铁集团客运部关于转发退役军人事务部换发《残疾军人证》等有关事项的通知附件1","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2093","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"新版《残疾军人证》发证时年龄在46周岁及以上的有效期为长期。","answer":"正确","explanation":"国铁集团客运部关于转发退役军人事务部换发《残疾军人证》等有关事项的通知附件1","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2094","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"新版《残疾军人证》发证时年龄在15周岁及以下的有效期为10年。","answer":"错误","explanation":"国铁集团客运部关于转发退役军人事务部换发《残疾军人证》等有关事项的通知附件1","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2095","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"新版《残疾军人证》发证时年龄在16-25周岁的有效期为20年。","answer":"错误","explanation":"国铁集团客运部关于转发退役军人事务部换发《残疾军人证》等有关事项的通知附件1","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2096","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"新版《残疾军人证》发证时年龄在16-25周岁的有效期为15年。","answer":"错误","explanation":"国铁集团客运部关于转发退役军人事务部换发《残疾军人证》等有关事项的通知附件1","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2097","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"新版《残疾军人证》发证时年龄在46周岁及以上的有效期为20年。","answer":"错误","explanation":"国铁集团客运部关于转发退役军人事务部换发《残疾军人证》等有关事项的通知附件1","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2098","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"关于试点开展高铁“静音车厢”设在3号车厢（二等座车）。","answer":"正确","explanation":"关于试点开展高铁静音车厢的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2099","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"关于试点开展高铁“静音车厢”设在2号车厢（二等座车）。","answer":"错误","explanation":"关于试点开展高铁静音车厢的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2100","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车出库始发旅客放行时间原则上不少于20分钟。","answer":"正确","explanation":"中国铁路总公司客运部关于规范和加强高铁车站检票放行组织的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2101","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车出库始发旅客放行时间原则上不少于15分钟。","answer":"错误","explanation":"中国铁路总公司客运部关于规范和加强高铁车站检票放行组织的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2102","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车出库始发旅客放行时间原则上不少于30分钟。","answer":"错误","explanation":"中国铁路总公司客运部关于规范和加强高铁车站检票放行组织的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2103","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《国铁集团客运部关于12306网站新增业务办理事项的通知》中规定，线上办理电子客票折返退差（退票）的办理时间为旅客乘车当日（含）起30日内。","answer":"正确","explanation":"《国铁集团客运部关于12306网站新增业务办理事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2104","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾临时定期乘车证可填发常驻地车站至全国各站,或常驻地车站至某铁路局管内(最多不超过3个铁路局),有效期最长为3个月,据实填写,不可延期使用。","answer":"正确","explanation":"《外宾乘车证管理办法》第8条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2105","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾临时定期乘车证可填发常驻地车站至全国各站,或常驻地车站至某铁路局管内(最多不超过2个铁路局),有效期最长为2个月,据实填写,不可延期使用。","answer":"错误","explanation":"《外宾乘车证管理办法》第8条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2106","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾临时定期乘车证可填发常驻地车站至全国各站,或常驻地车站至某铁路局管内(最多不超过3个铁路局),有效期最长为2个月,据实填写,不可延期使用。","answer":"错误","explanation":"《外宾乘车证管理办法》第8条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2107","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾临时定期乘车证可填发常驻地车站至全国各站,或常驻地车站至某铁路局管内(最多不超过2个铁路局),有效期最长为3个月,据实填写,不可延期使用。","answer":"错误","explanation":"《外宾乘车证管理办法》第8条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2108","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持用外宾乘车证，以本人开始乘坐本次列车开车时刻计算，从22时至次日7时之间，在车上过夜6小时（含6小时）或连续乘车超过12小时（含12小时）以上的，准予免费使用卧铺。","answer":"正确","explanation":"《外宾乘车证管理办法》第17条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2109","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持用外宾乘车证，以本人开始乘坐本次列车开车时刻计算，从20时至次日晨7时之间，在车上过夜6小时（含6小时）或连续乘车超过12小时（含12小时）以上的，准予免费使用卧铺。","answer":"错误","explanation":"《外宾乘车证管理办法》第17条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2110","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证为有价证券。由铁路总公司统一印制。","answer":"正确","explanation":"《外宾乘车证管理办法》第6条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2111","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证为有价证券。由国铁集团统一印制。","answer":"错误","explanation":"《外宾乘车证管理办法》第6条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2112","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持外宾乘车证准乘软席,包括:普速车软座、软卧,、动车组列车一等座、卧铺及以下等级席位。","answer":"正确","explanation":"《外宾乘车证管理办法》第5条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2113","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持外宾乘车证准乘软席,包括:普速车软座、软卧,、动车组列车二等座、卧铺及以下等级席位。","answer":"错误","explanation":"《外宾乘车证管理办法》第5条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2114","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾全年定期乘车证有效期为本年度1月1日至12月31日,可延期使用至次年1月15日。","answer":"正确","explanation":"《外宾乘车证管理办法》第8条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2115","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证分为2种？","answer":"正确","explanation":"《外宾乘车证管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2116","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证分为3种？","answer":"错误","explanation":"《外宾乘车证管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2117","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证分为4种？","answer":"错误","explanation":"《外宾乘车证管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2118","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证分为全年定期乘车证和临时定期乘车证2种。","answer":"正确","explanation":"《外宾乘车证管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2119","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证分为软席全年定期乘车证和硬席临时定期乘车证2种。","answer":"错误","explanation":"《外宾乘车证管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2120","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持外宾乘车证准乘本办法适用范围内除国际列车、进港直通列车以外的其他各种旅客列车。","answer":"正确","explanation":"《外宾乘车证管理办法》第4条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2121","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持外宾乘车证准乘本办法适用范围内除国际列车、特快旅客列车以外的其他各种旅客列车。","answer":"错误","explanation":"《外宾乘车证管理办法》第4条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2122","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持外宾乘车证准乘特快旅客列车、动车组列车列车。","answer":"正确","explanation":"《外宾乘车证管理办法》第4条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2123","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持外宾乘车证准乘国际列车、动车组列车列车。","answer":"错误","explanation":"《外宾乘车证管理办法》第4条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2124","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证仅限发放对象本人乘车使用,乘车证到期后回收外宾乘车证。","answer":"错误","explanation":"《外宾乘车证管理办法》第12条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2125","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证发放范围为:按照对等原则,发放给外国铁路驻华机构人员,总公司邀请的重要外宾,总公司批准同意发放外宾乘车证的外宾及陪同人员。","answer":"正确","explanation":"《外宾乘车证管理办法》第3条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2126","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾陪同人员可单独使用外宾乘车证。","answer":"错误","explanation":"《外宾乘车证管理办法》第19条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2127","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证不得转借、涂改、超期、超区间使用。","answer":"正确","explanation":"《外宾乘车证管理办法》第18条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2128","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组乘务管理一体化重点工作要求：建立乘务党支部工作制度，凡正式党员达到3人以上的乘务组，应当成立乘务党支部，乘务党支部设立临时支部台账；有正式党员但不足3人的乘务组，建立党员示范岗区。","answer":"错误","explanation":"动车组乘务管理一体化重点工作要求","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2129","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组乘务管理一体化重点工作要求：建立乘务党支部工作制度，凡正式党员达到3人以上的乘务组，应当成立乘务党支部，乘务党支部不设立相关台账；有正式党员但不足3人的乘务组，建立党员示范岗区。","answer":"正确","explanation":"动车组乘务管理一体化重点工作要求","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2130","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"单程运行4小时及以上的Ｇ、Ｄ字头动车组列车，原则上每 2车配备1名客运乘务人员，其中商务和一等座车每车配备 1名专职客运乘务人员，同一车厢内含两种座席的，执行高等级座席客运乘务人员配备标准。","answer":"正确","explanation":"中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2131","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"单程运行4小时及以上的Ｇ、Ｄ字头动车组列车，原则上每 2车配备1名客运乘务人员，其中商务和一等座车每车配备 1名专职客运乘务人员，同一车厢内含两种座席的，执行低等级座席客运乘务人员配备标准。","answer":"错误","explanation":"中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2132","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"餐饮及随车保洁人员在动车组乘务管理一体化工作中的主要职责是要接受列车长管理，遇有突发情况时服从列车长指挥，协助做好餐营销售和车内环境卫生保持工作。","answer":"错误","explanation":"中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2133","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车乘警或辅警在动车组乘务管理一体化工作中的主要职责是负责非正常运行情况或突发事件发生时，及时处置扰乱现场秩序等的行为。","answer":"正确","explanation":"中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2134","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"随车机械师在动车组乘务管理一体化工作中的主要职责是负责监控动车组运行中的技术状态，发现设备故障影响客运服务时，要及时将相关信息通知列车长。","answer":"正确","explanation":"中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2135","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组乘务管理一体化重点工作要求：对在安全保障、治安秩序、服务质量、设备设施、餐饮卫生、应急处置等方面需要协调解决的结合部问题要及时向动车组乘务管理一体化联席会议反馈。","answer":"正确","explanation":"中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2136","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"高铁客运岗位人员在现有肩章、胸牌、臂章等服务标志以外，不佩戴任何袖标、绶带等附加物品。","answer":"正确","explanation":"高速铁路“强基达标、提质增效”工程客运专业标准","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2137","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"关于试点开展高铁“静音车厢”自动广播实施低音量广播，原则上应在最高音量的50%以内。","answer":"错误","explanation":"关于试点开展高铁静音车厢的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2138","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"关于试点开展高铁“静音车厢”自动广播实施低音量广播，原则上应在最高音量的40%以内。","answer":"正确","explanation":"关于试点开展高铁静音车厢的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2139","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"自动售（取）票机可采用待机页面方式发布广告，旅客服务信息自助查询系统（信息触摸屏）、综合信息显示屏（资讯屏）可采取待机页面、链接等形式发布广告，不得影响正常的客运信息显示功能。","answer":"正确","explanation":"《铁路站车广告管理办法》第9条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2140","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车车身规定区域可发布产品或企业的冠名广告。","answer":"正确","explanation":"《铁路站车广告管理办法》第14条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2141","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车车身规定区域不可以发布产品或企业的冠名广告。","answer":"错误","explanation":"《铁路站车广告管理办法》第14条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2142","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车站广播系统可以播放广告。","answer":"错误","explanation":"《铁路站车广告管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2143","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车站广播系统不得播放广告。","answer":"正确","explanation":"《铁路站车广告管理办法》第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2144","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"“复兴号”动车组车身不得制作任何形式的广告,列车广播广告可以使用××号冠名方式。","answer":"错误","explanation":"《中国铁路总公司客运部关于进一步提升“复兴号”动车组服务水平的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2145","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"“复兴号”动车组车身不得制作任何形式的广告,列车广播广告不得使用××号冠名方式。","answer":"正确","explanation":"《中国铁路总公司客运部关于进一步提升“复兴号”动车组服务水平的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2146","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"时速160公里动力集中动车组办理客运业务时车门不摆放安全踏板,不设置警示带。","answer":"正确","explanation":"《时速160公里动力集中动车组客运组织暂行规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2147","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"时速160公里动力集中动车组为一等座车提供免费饮品、小食品等服务,卧车不提供免费餐食。","answer":"错误","explanation":"《时速160公里动力集中动车组客运组织暂行规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2148","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"时速160公里动力集中动车组为一等座车不提供免费饮品、小食品等服务,卧车不提供免费餐食。","answer":"正确","explanation":"《时速161公里动力集中动车组客运组织暂行规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2149","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"时速160公里动力集中动车组列车服务备品使用复兴号CR标识。","answer":"正确","explanation":"《时速161公里动力集中动车组客运组织暂行规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2150","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"时速160公里动力集中动车组列车餐饮保洁以及库内整备保洁、列车看管按时速200公里以上动力分散动车组办理。","answer":"正确","explanation":"《时速162公里动力集中动车组客运组织暂行规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2151","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组客运甚础广播预报:开车后预告下一到站站名和禁烟宣传(本次列车全列 禁止吸烟,感谢您的配合)。","answer":"正确","explanation":"《国铁集团客运部关于进一步规范动车组广播的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2152","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组乘降组织安全卡控：盯控乘降原则上由客运乘务人员负责，必要时可由餐服乘务员、随车保洁员负责。","answer":"正确","explanation":"中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2153","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组商务座服务人员应从事动车组列车客运乘务工作不少于2年。","answer":"错误","explanation":"高速铁路“强基达标、提质增效”工程客运专业标准","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2154","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组商务座服务人员应从事动车组列车客运乘务工作不少于1年。","answer":"正确","explanation":"高速铁路“强基达标、提质增效”工程客运专业标准","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2155","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组乘降组织的安全卡控：每2节车厢必须有1名乘务人员盯控乘降，及时发现解决车门故障、对流拥堵等安全隐患，有效防控误乘、误降等问题。","answer":"正确","explanation":"中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2156","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运服务人员要坚守职业道德准则和从业规范，妥善做好现场各种突发情况处置工作。","answer":"正确","explanation":"《中国铁路总公司关于倡导文明服务维护客运服务人员合法权益的指导意见》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2157","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车商务座靠垫使用年限1年，换洗期限30天","answer":"正确","explanation":"高速铁路“强基达标、提质增效”工程客运专业标准附件2","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2158","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组乘务管理一体化重点工作要求：对在安全保障、治安秩序、服务质量、设备设施、餐饮卫生、应急处置等方面需要协调解决的结合部问题要及时向动车组乘务管理一体化联席会议反馈。","answer":"正确","explanation":"中国铁路总公司关于加强和改进动车组客运乘务管理工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2159","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"使用接线板充电期间，应加强巡视检查，巡视检查每2小时不少于1次。使用过程中发现自动断电或发热、冒烟、异味等情况时，应立即拔下接线板，并及时通知车辆乘务员（机械师）检查、处理。","answer":"正确","explanation":"中国铁路总公司客运部关于旅客列车配置客运设备充电接线板的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2160","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车在始发站，列车应在车门口组织实名制验证验票，发现票、人、证不一致的也可乘车。","answer":"错误","explanation":"中国铁路总公司关于进一步加强车票实名制查验工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2161","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车在始发站，列车应在车门口组织实名制验证验票，发现票、人、证不一致的拒绝乘车。","answer":"正确","explanation":"中国铁路总公司关于进一步加强车票实名制查验工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2162","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车禁止在接线板上外接接线板，不使用的插孔应封闭。","answer":"错误","explanation":"中国铁路总公司客运部关于旅客列车配置客运设备充电接线板的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2163","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车站播放视频时不得外放声音。","answer":"正确","explanation":"《铁路站车广告管理办法》第17条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2164","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车站播放视频时可以外放声音。","answer":"错误","explanation":"《铁路站车广告管理办法》第17条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2165","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"班组工作日志的保管期限为1年。","answer":"错误","explanation":"《客运系统车间、班组台账资料管理办法》（铁办客〔2021〕3号）附件3","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2166","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《客运安全红线管理办法》中所指的安全红线，是指在铁路旅客运输生产过程中，客运管理或作业人员违章违纪，严重危及高铁和旅客列车安全的行为。","answer":"正确","explanation":"《客运安全红线管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2167","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运安全红线是旅客运输生产过程中不可触碰的高压线，更是不可逾越的行为界限。","answer":"正确","explanation":"《客运安全红线管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2168","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"触碰安全红线，同时又构成责任铁路交通事故的，按从重原则处理，需重复考核。","answer":"错误","explanation":"《客运安全红线管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2169","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持外宾乘车证准乘软席，包括：普速车软座、软卧，动车组列车一等座、卧铺及以下等级席位，包含普速车高级软卧、动车组高级软卧、动车组商务座、动车组特等座。","answer":"错误","explanation":"《外宾乘车证管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2170","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾全年定期乘车证，有效期为本年度1月1日至12月31日，不可延期使用。","answer":"错误","explanation":"《外宾乘车证管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2171","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持用外宾乘车证准予免费使用卧铺。","answer":"错误","explanation":"《外宾乘车证管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2172","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"各客运站、列车负责外宾乘车证的签证、进出站查验、列车查验，如出现违章乘车情况，无权查扣违章外宾乘车证，应进行上报处理。","answer":"错误","explanation":"《外宾乘车证管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2173","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持外宾乘车证乘车时，不用办理签证。","answer":"错误","explanation":"《外宾乘车证管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2174","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"陪同人员持外宾乘车证乘车，需携带铁路工作证供站车工作人员查验；无外宾陪同任务时，陪同人会员不得单独使用外宾乘车证，否则按无票处理。","answer":"错误","explanation":"《外宾乘车证管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2175","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为防范持“两头票”逃票，出站口门式检票闸机对持无进站检票记录的车票出站的旅客不予放行。","answer":"正确","explanation":"《关于进一步规范和加强客运站车车票查验工作的通知》（客管函〔2021〕13号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2176","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"商务座服务系统检票前20分钟向旅客发送提醒信息。","answer":"错误","explanation":"《关于开展商务座服务提质试点工作的指导意见》（铁办客〔2020〕105号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2177","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"专用进站通道应本着面向站前广场、落客区、进站主流线区域且旅客走行距离短的原则设置。","answer":"正确","explanation":"《关于开展商务座服务提质试点工作的指导意见》（铁办客〔2020〕105号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2178","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"省会城市、地市级及以上城市高铁车站应在各检票口侧门设置商务座便捷检票通道，原则上应靠近人工通道，由人工通道客运人员值守。","answer":"错误","explanation":"《关于开展商务座服务提质试点工作的指导意见》（铁办客〔2020〕105号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2179","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"晚点超过30分钟的，对于已预约出站引导服务的应视情与旅客取得联系，旅客确认取消行程的由商务座值班员办理取消，旅客自行办理退票改签后，由商务座服务系统自动取消服务预约单。","answer":"正确","explanation":"《关于开展商务座服务提质试点工作的指导意见》（铁办客〔2020〕105号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2180","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"“铁路畅行”院士服务的服务对象为中国科学院院士和中国工程院院士，及随同出行的陪同人员一名。","answer":"正确","explanation":"《“铁路畅行”院士服务管理细则》（客管函〔2022〕7号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2181","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"已购票院士旅客可在开车前2小时以上拨打北京客服中心专席电话（010-51822888）预约“铁路畅行”服务。","answer":"错误","explanation":"《“铁路畅行”院士服务管理细则》（客管函〔2022〕7号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2182","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"院士旅客的乘车站商务座值班员在开车前1小时通过商务座服务系统确认服务工单状态，确认后与院士旅客或其同行人进行服务对接，对有进车、停车需求（不进站台），以及行李搬运、轮椅等服务需求的，提前做好安排布置。","answer":"正确","explanation":"《“铁路畅行”院士服务管理细则》（客管函〔2022〕7号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2183","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"如遇持非商务座车票院士旅客未预约直接到商务座专用通道或商务座候车厅的，迎宾引导人员或服务接待人员按商务座服务标准和流程做好服务。","answer":"错误","explanation":"《“铁路畅行”院士服务管理细则》（客管函〔2022〕7号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2184","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对持非商务座车票的院士旅客，服务人员应将其送至车厢门口后可与车厢乘务员进行书面交接。","answer":"错误","explanation":"《“铁路畅行”院士服务管理细则》（客管函〔2022〕7号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2185","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"年满18周岁的自然人可通过www.12306.cn网站铁路（含12306”手机APP，以下简称网站）车站会员服务窗口申请成为会员。","answer":"错误","explanation":"《铁路常旅客服务办法》第4条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2186","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路每名常旅客会员仅可拥有一个会员账户，铁路企业将以会员申请时所使用的身份证件为标识，可接受重复申请。","answer":"错误","explanation":"《铁路常旅客服务办法》第8条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2187","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路常旅客积分兑换的车票也可参与乘车积分累积。","answer":"错误","explanation":"《铁路常旅客服务办法》第13条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2188","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路常旅客乘车积分自进入账户当日起连续6个月有效，在有效期内可进行兑换，到期未兑换积分自动作废。","answer":"错误","explanation":"《铁路常旅客服务办法》第19条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2189","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"因铁路企业原因造成积分无法及时兑换，致使超过有效期的，积分有效期根据情况顺延。","answer":"正确","explanation":"《铁路常旅客服务办法》第20条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2190","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"代用票为甲、乙、丙三页复写式，甲页存根，乙页为旅客用，加印浅褐色底纹，丙页报告。","answer":"正确","explanation":"《国铁集团客运部关于公布报销凭证和客运票据式样以及有关事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2191","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"代用票票面填写禁止涂改，乙联按合计栏款额在相应的剪断线剪断后交旅客，其余随丙联上报。","answer":"正确","explanation":"《国铁集团客运部关于公布报销凭证和客运票据式样以及有关事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2192","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"代用票票价栏按收费种别分别填写在适当栏内。补收过程中有退款相冲抵时，退款金额前用减号表示。","answer":"正确","explanation":"《国铁集团客运部关于公布报销凭证和客运票据式样以及有关事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2193","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"代用票票价栏按收费种别分别填写在适当栏内。发生退款时在空白栏注明退款种别，在合计栏的金额数前用减号表示退款额。","answer":"正确","explanation":"《国铁集团客运部关于公布报销凭证和客运票据式样以及有关事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2194","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"代用票需退还票价差额的，需收回原票，重新开具代用票，收回的原票随代用票乙联上报。","answer":"错误","explanation":"《国铁集团客运部关于公布报销凭证和客运票据式样以及有关事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2195","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车执行票价可根据区域、节假日、季节、日期、时段和市场竞争状况、客流变化情况等因素，在公布票价基础上实行不同幅度的折扣。","answer":"正确","explanation":"《中国铁路总公司动车组列车票价管理办法（试行）》（铁总价〔2016〕225号）第9条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2196","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对跨局开行的动车组列车执行票价由列车始发局负责对外公布。","answer":"正确","explanation":"《中国铁路总公司动车组列车票价管理办法（试行）》（铁总价〔2016〕225号）第10条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2197","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车站应在营业场所配置专用的公布票价、执行票价自助查询设备将动车组列车公布票价、执行票价以及优惠票价的相关规定等予以公告。","answer":"错误","explanation":"《中国铁路总公司动车组列车票价管理办法（试行）》（铁总价〔2016〕225号）第13条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2198","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组旅游列车对于单程包车的旅游团体，二等座、一等座、特等座票价按标记定员核收，商务座票价按标记定员计算并可最低实行9折优惠。","answer":"错误","explanation":"《关于明确动车组旅游列车票价收费标准的通知》（铁总运电〔2017〕40号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2199","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组旅游列车中各席别的单个定员票价，按照同径路相同席别的最低全价票执行票价计算。","answer":"错误","explanation":"《关于明确动车组旅游列车票价收费标准的通知》（铁总运电〔2017〕40号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2200","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对于往返包车的旅游团体，二等座、一等座、特等座票价按标记定员计算最低实行9折优惠，商务座票价按标记定员计算并可最低实行6折优惠。","answer":"正确","explanation":"《关于明确动车组旅游列车票价收费标准的通知》（铁总运电〔2017〕40号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2201","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为进一步优化车票票面，经研究决定，将车票票面的票种略语字增加圆框，其中“折”字改为“惠”字。","answer":"正确","explanation":"《国铁集团客运部关于调整车票票种略语格式的通知》（客管电〔2019〕150号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2202","bank":"new2025","bankLabel":"2025 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新题库","type":"judge","question":"电气化区段上水、保洁、施工等作业，不得将水管向供电线路方向喷射，站车保洁不得采用向车体上部喷水方式洗刷车体。","answer":"正确","explanation":"《电气化铁路有关人员电气安全规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2207","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"享受优先政策的消防救援人员随行家属需出具与消防救援人员本人的关系证明。","answer":"错误","explanation":"《关于保障国家综合性消防救援队伍人员铁路出行优待的通知》（铁总客〔2019〕92号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2208","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"消防救援人员乘坐境内运行的火车（不含高铁）时，享受优先购票、安检、候车、乘车服务。","answer":"错误","explanation":"《关于保障国家综合性消防救援队伍人员铁路出行优待的通知》（铁总客〔2019〕92号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2209","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为提升现场应急处置能力，客运乘务班组原则上应配备不少于1名男性乘务人员。","answer":"正确","explanation":"《关于加强和改进动车组客运乘务管理工作的通知》（铁总客〔2019〕95号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2210","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客人身伤害及携带品损失涉及两个以上单位责任时，列主要单位责任。","answer":"错误","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2211","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"因车站引导标志缺失或者不准确，造成旅客人身伤害及携带品损失时列列车责任。","answer":"错误","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2212","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在车站停止检票后继续检票放行致使旅客抢上列车和造成人身伤害的，列列车责任。","answer":"错误","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2213","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车门漏锁致使旅客坠车造成人身伤害的，属于列车责任。","answer":"正确","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运［2012］320号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2214","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持“助”字样的车票本人持乘车证明信可以到车站办理退票。","answer":"错误","explanation":"《关于加强铁路站车上城市生活无着的流浪乞讨人员救助管理工作的通知》(转发部分)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2215","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"“助”字样的车票办理退票时，不收退票费。","answer":"正确","explanation":"《关于加强铁路站车上城市生活无着的流浪乞讨人员救助管理工作的通知》(转发部分)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2216","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车发现无同行人的死亡人员时，应将其交至车票到站。","answer":"错误","explanation":"《关于加强铁路站车上城市生活无着的流浪乞讨人员救助管理工作的通知》(转发部分)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2217","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"发生客运突发事件时，除按规定进行应急处置外，还需通过铁路安全监管信息系统将有关内容进行汇报。","answer":"正确","explanation":"《关于建立客运突发事件快速报告机制的通知》（运营客管电[2016]1170号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2218","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车运行途中发现客车车窗（门）玻璃破损，列车长视情况报告。","answer":"错误","explanation":"《关于做好旅客列车车窗玻璃破损应急处置工作的通知》（铁总运[2015]81号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2219","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车运行途中客车车窗（门）玻璃破损，折返入库列车必须回本属局进行玻璃更换。","answer":"错误","explanation":"《关于做好旅客列车车窗玻璃破损应急处置工作的通知》（铁总运[2015]81号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2220","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车运行途中客车车窗（门）玻璃破损，折返入库列车由配属局与折返局商定车窗玻璃更换事宜。","answer":"正确","explanation":"《关于做好旅客列车车窗玻璃破损应急处置工作的通知》（铁总运[2015]81号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2221","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运安全红线是旅客运输生产过程中不可触碰的高压线，更是不可逾越的行为界限。","answer":"正确","explanation":"《客运安全红线管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2222","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速旅客列车客运班组出乘只携带本趟乘务工作所需台账,退乘后按规定上交车队按期限分类保存,历史台账车下存放。","answer":"正确","explanation":"《客运系统车间、班组台账资料管理办法》（铁办客〔2021〕3号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2223","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在给水站停时4～5分钟的，座、卧车隔2辆补水1辆，餐车应补水。","answer":"错误","explanation":"《旅客列车给水工作管理办法》第20条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2224","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"XL、UZ、KD等非载客车辆途中遇有需求上水。","answer":"错误","explanation":"《旅客列车给水工作管理办法》第20条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2225","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在紧急救治中，医务工作者应当将患者的病情、医疗措施、医疗风险等如实告诉患者或同行的旅客，但应当避免对患者产生不利后果。","answer":"正确","explanation":"《旅客列车急救药箱管理办法（暂行）》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2226","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在旅客列车上遇到旅客患病时，通过列车广播向旅客中的医务工作者求助。列车红十字救护员立即携带“旅客意外伤害救急药箱”到达现场。","answer":"正确","explanation":"《旅客列车急救药箱管理办法（暂行）》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2227","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"发生线路中断造成旅客列车受阻时，列车必须在中途停留时，应尽量将旅客列车停留在办理客运业务的较大车站，或城镇及以上行政区所在地车站，以便解决旅客的饮食和急病救治。","answer":"正确","explanation":"《旅客列车晚点运行组织和处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2228","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运段应在灾害多发季节，为旅客列车增备餐料、易于保质的食品、饮用水和应急药品，以应急需。","answer":"正确","explanation":"《旅客列车晚点运行组织和处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2229","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"因终到晚点，旅客在列车上拒不下车时，列车长应当立即通知车站客运值班员。","answer":"正确","explanation":"《旅客列车晚点运行组织和处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2230","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车客运各岗位配置的对讲机和耳麦纳入客运备品管理。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2231","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车长和车站站台客运值班员的对讲机，直接使用普通对讲机即可，不需要具备录音功能。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2232","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"途中有乘降作业的硬座车厢必须保证每辆车厢每班配置1名列车员。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2233","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车硬座车厢在办客站每辆硬座车厢都要打开站台一侧的一个车门组织乘降。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2234","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车站车交接的位置必须在列车中部。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2235","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车运行中，专业的车辆乘务员可以打开车门运行。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2236","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车开车铃响完毕、确认无旅客乘降后，上车清除车门口障碍，放下踏板，做好关门准备。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2237","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车开车铃响完毕、确认无旅客乘降后，上车清除车门口障碍，放下踏板，做好关门准备（塞拉门应关闭车门）。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2238","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车高站台停车组织乘降时必须使用安全踏板。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2239","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车高站台停车组织乘降时，受站场条件影响，遇个别车厢与站台间隙过大或落差过高时，可不使用安全踏板。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2240","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车站停作业时，所有列车工作人员只能通过正常开启供旅客乘降的车门上下车。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2241","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速旅客列车机后第一辆载客车厢前端车门或尾部载客车厢后端车门可以作为旅客乘降车门。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2242","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速旅客列车机后第一辆载客车厢前端车门或尾部载客车厢后端车门不得作为旅客乘降车门。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2243","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"相关作业人员须开启列车机后第一辆载客车厢前端车门或尾部载客车厢后端车门作业时，应同时将该端客室（卧车小走廊）与通过台的端门使用钥匙锁锁闭。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2244","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车上编挂的试验、检测、回送车等不办理旅客乘降业务的车辆，由列车长负责该车辆的车门管理和安全检查、巡视。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2245","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速旅客列车旅客未乘降完毕，列车已经启动时，应立即劝阻疏散正在乘降的旅客到安全白线以外，列车员尽可能撤下安全踏板。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2246","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车到站停稳后，列车员应确认所在车厢是否停靠站台，如发现未正常停靠站台时，严禁打开车门组织乘降。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2247","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车到站停稳后，列车员应确认所在车厢是否停靠站台，如发现未正常停靠站台时（受站台长度限制不能停靠站台等正常乘降组织情况除外），严禁打开车门组织乘降。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2248","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车运行中，列车工作人员（含旅客报告）发现车门开启时，应立即通知车辆乘务员到现场关门。","answer":"错误","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2249","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车运行中，列车工作人员（含旅客报告）发现车门开启时，由发现者立即锁闭车门。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2250","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车运行中，发现车门开启，又遇车门口有人员难以疏散、扒车、坠落等严重危及人身、行车安全时，列车上首先到达车门现场的工作人员应迅速果断使用紧急制动阀停车。","answer":"正确","explanation":"《普速旅客列车车门管理规定》（铁总运[2015]191号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2251","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"停留客车留做上下车的车门以内锁方式加锁，钥匙由看车人员保管。","answer":"错误","explanation":"《普速旅客列车客运看车指导意见》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2252","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"非看车人员不得在车上留宿。","answer":"错误","explanation":"《普速旅客列车客运看车指导意见》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2253","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为维护良好的站车秩序，携带导盲犬进站乘车前应为导盲犬系上牵引链，佩戴导盲鞍。","answer":"正确","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2254","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为视力障碍的旅客及同行人协调更换座位时，原则上应为同等级席别的座位；若因更换席位出现票价差额，应提前征得旅客本人同意，并按规定处理票价差额。","answer":"正确","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2255","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》规定，导盲犬不能放在旅客座席附近或铺位下陪伴。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2256","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》乘车期间，列车工作人员必须将旅客安排至较为宽敞的席位，以方便其乘车生活和照看导盲犬。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2257","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"残疾旅客携带导盲犬购买联程票时，每段接续时间超过2小时的，需与具备照看导盲犬能力的成年人同行。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2258","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"导盲犬工作证载有导盲犬使用者信息，盖有公安部门或残疾人联合会公章和带有国际导盲犬联盟标识\"IGDF\"。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2259","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"导盲犬须与视力残疾旅客同行，各类证件均载有视力残疾人旅客姓名、住址等信息，须相互一致。","answer":"正确","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2260","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"残疾旅客携带导盲犬购买联程票时，每段接续时间在2小时以内，且全程时间超过12小时的，不需与具备照看导盲犬能力的成年人同行。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬乘车若干规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2261","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车病媒生物预防控制实行车上与车下、专业与群防、监测与杀灭相结合，采取环境治理、生物防控、药物预防控制等方法。","answer":"正确","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2262","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车的病媒生物预防与控制工作由站段具体负责。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2263","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车的病媒生物预防与控制工作由铁路局集团公司具体负责。","answer":"正确","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2264","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车的病媒生物预防与控制，由铁路局负责监督检查。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2265","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车的病媒生物预防与控制，由铁路卫生监督机构承担监督检查任务。","answer":"正确","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2266","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路客货运站段及站车经营单位（含旅行经营、行包托运主体单位等）是站车病媒生物预防控制的责任主体。","answer":"正确","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2267","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运乘务单位应负责列车的整体环境卫生、卧具备品，防鼠蟑设施及保洁管理，在疾控所的指导下对染虫用品进行洗消处理，并及时做好更换。","answer":"正确","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2268","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车车厢维修整治，消除病媒生物滋生环境是客运段的主要职责。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2269","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"组织开展病媒生物日常监测，掌握站车单位病媒生物危害状况，做好预防控制工作动态管理是客运站车防控生物工作的主要职责。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2270","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"病媒防控应优先选择化学用药。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2271","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车主要采用滞留喷洒、烟雾熏蒸的方式进行病媒防控。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2272","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"防控病媒的化学药物可以在旅客列车车厢客室、座卧位等处现场复配或稀释配药。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2273","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对臭虫危害严重需采取解甩车处理的，由客运段向调度、车辆等部门提出建议。","answer":"错误","explanation":"《铁路车站、旅客列车鼠蟑等病媒生物预防控制管理办法》（铁劳卫〔2019〕11号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2274","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车公共厕所应保持清洁,地面无积水,无纸屑、烟头、痰迹和杂物,便器内无积便和尿垢,定期进行消毒、杀虫；座式便器应提供一次性衬垫。","answer":"正确","explanation":"《铁路车站、旅客列车卫生管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2275","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车严禁携带有碍公共卫生物品进入客运车厢内;邮政车、行李车装运过有碍公共卫生物品或动物,应彻底清扫,保持整洁。","answer":"正确","explanation":"《铁路车站、旅客列车卫生管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2276","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车保洁时,应加强列车室内外清洁,更换的卧具备品不能直接落地、踩踏,彻底清洁座席缝隙、卧铺缝隙、电取暖器、垃圾箱、动车组座椅底部转向架槽等边角缝隙,清除病媒生物孳生地。","answer":"正确","explanation":"《铁路车站、旅客列车卫生管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2277","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"公益性“慢火车”可以允许旅客随身携带少量家禽家畜和日用工具农具。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2278","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为方便铁路旅客，特殊厨用刀具（加长砍骨刀、加长西瓜刀、加长分刀、剔骨刀、屠宰刀、多用刀）可以携带上车。","answer":"错误","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2279","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"工具农具如：钻机、凿、锥、锯、斧头、焊枪、射钉枪、锤、冰镐、耙、铁锹、锄头、农用叉、镰刀、铡刀等禁止随身携带乘坐火车，但可以办理托运。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2280","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包装密封完好、标志清晰且酒精体积百分含量≥24%，≤70%的酒类饮品累计不超过3000毫升可以带上列车。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2281","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"标志清晰的充电宝、锂电池，单块额定能量不超过100Wh，含有锂电池的电动轮椅除外。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2282","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"标志清晰的充电宝、锂电池，单块额定能量不超过100Wh。","answer":"错误","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2283","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"导盲犬可以随旅客乘坐火车。","answer":"错误","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2284","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持工作证明的导盲犬可以随盲人旅客乘车。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2285","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"作为食品且经封闭箱体包装的鱼、虾、蟹、贝、软体类水产动物可以随铁路旅客乘车。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2286","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"鱼、虾、蟹、贝、软体类水产动物可以随铁路旅客乘车。","answer":"错误","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2287","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客持当天10:30分车票，10:27分检票口停止检票时间赶到，坚持自己可以在2分钟内上车，要求车站放行，车站工作人员未放行，后旅客投诉到12306，此类问题不按投诉受理。","answer":"正确","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2288","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"受恶劣天气影响，造成列车晚点，旅客投诉时，应该按投诉受理。","answer":"错误","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2289","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"一名旅客认为某车站进站流线设置不合理，投诉至12306客服，客服接诉后尚未流转，旅客再次来电，表示放弃投诉，则客服将此次投诉视为办结。","answer":"正确","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2290","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客投诉不提供本人姓名、联系方式时，不予受理。","answer":"正确","explanation":"《铁路旅客投诉处理管理暂行办法》（铁总运〔2017〕136号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2291","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"食品经营企业 (单位)应严格落实从业人员“先培训、后上岗 ”制度,组织开展食品从业人员培训,学习食品安全法律、法规、标准和食品安全知识后,便可直接上岗。","answer":"错误","explanation":"《铁路食品安全管理基本规范》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2292","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"预包装食品 (包括使用的原料、食品添加剂和常温快餐预包装食品)应达到食品安全标准要求,包装标签符合《中华人民共和国食品安全法》规定。","answer":"正确","explanation":"《铁路食品安全管理基本规范》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2293","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"餐车经营的果蔬类食品应实行净菜上车措施, 提高地面加工能力,科学选取蔬菜经营品种,实行定制定量半成品包装,减少食品污染。","answer":"正确","explanation":"《铁路食品安全管理基本规范》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2294","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"餐车垃圾污染物应密闭存放,实行垃圾袋装收集,防止食品污染。","answer":"正确","explanation":"《铁路食品安全管理基本规范》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2295","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"餐车应做好日常清扫保洁工作,达到内外环境卫生整洁,物品干净整齐,病媒生物密度达标。","answer":"正确","explanation":"《铁路食品安全管理基本规范》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2296","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"突发大客流及旅客列车大面积晚点应急响应分为Ⅰ、Ⅱ、Ⅲ三级。","answer":"正确","explanation":"《铁路突发大客流及旅客列车大面积晚点应急预案 (暂行)》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2297","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"突发大客流及旅客列车大面积晚点应急响应分为Ⅰ、Ⅱ、Ⅲ、Ⅳ四级。","answer":"错误","explanation":"《铁路突发大客流及旅客列车大面积晚点应急预案 (暂行)》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2298","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运营中的食品经营者应当符合食品安全法律法规和铁路运营安全管理要求，建立食品安全管理制度，不得从事禁止生产经营食品的经营活动。","answer":"正确","explanation":"《铁路运营食品安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2299","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持用外宾乘车证不能免费使用卧铺。","answer":"错误","explanation":"《外宾乘车证管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2300","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客乘坐列车未补票的，自公示期满无有效异议之日起至失信人补齐所欠票款前限制其购买车票。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2301","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车工作人员发现严重失信行为，通过“铁路客运管理信息系统”按指定格式录入。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2302","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运段对失信人失信行为证据应存放在工作电脑中，保存5年。","answer":"错误","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2303","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运段对失信人失信行为证据应存放单独的存储介质保管，保存5年。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2304","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"任何单位和个人擅自修改、删除、损毁失信人员的相关信息，涉及违法犯罪时依法移交司法机关。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕59号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2305","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"发生客运突发事件时，除按规定进行应急处置外，还需通过铁路安全监管信息系统将有关内容进行汇报。","answer":"正确","explanation":"《关于建立客运突发事件快速报告机制的通知》（运营客管电[2016]1170号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2306","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车上AC220V交流插座仅限于笔记本电脑、手机、平板电脑、电动剃须刀、移动充电器的充电。","answer":"正确","explanation":"《关于开放空调客车AC220V交流插座供电的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2307","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"公益性“慢火车”可以允许旅客随身携带少量家禽家畜和日用工具农具。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2308","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》规定：铁路运输造成限制民事行为能力人人身损害的，铁路运输企业应当承担赔偿责任；监护人及受害人自身有过错的，按照过错程度减轻铁路运输企业的赔偿责任，但铁路运输企业承担的赔偿责任应当不低于全部损失的百分之五十。","answer":"错误","explanation":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2309","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》规定：铁路旅客运送期间因第三人侵权造成旅客人身损害的，由实施侵权行为的第三人承担赔偿责任。","answer":"正确","explanation":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2310","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》规定：车外第三人投掷石块等击打列车造成车内旅客人身损害，赔偿权利人要求铁路运输企业先予赔偿的，人民法院应当不予支持。","answer":"错误","explanation":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2311","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》规定：受害人不听从值守人员劝阻或者无视禁行警示信号、标志硬行通过铁路平交道口、人行过道，或者沿铁路线路纵向行走，或者在铁路线路上坐卧，造成人身损害，铁路运输企业举证证明已充分履行安全防护、警示等义务的，也要承担相应的赔偿责任。","answer":"错误","explanation":"《最高人民法院关于审理铁路运输人身损害赔偿纠纷案件适用法律若干问题的解释》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2312","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司铁路客运价格管理办法》规定铁路客运价格实行统筹管理、分级负责。","answer":"正确","explanation":"《中国铁路总公司铁路客运价格管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2313","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司动车组列车票价管理办法（试行）》规定动车组列车票价分为公布票价和执行票价，执行票价不得低于公布票价。","answer":"错误","explanation":"《中国铁路总公司动车组列车票价管理办法（试行）》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2314","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司关于明确公务车包车收费标准的通知》规定，按照《铁路客运运价规则》，包用的车辆，自车辆所在站向乘车（装运）站空送时起至回送至车辆原所在站止，产生空驶时，对空驶区段（里程按最短径路并采取通算）每车每千米核收3.458元的空驶费。","answer":"正确","explanation":"《中国铁路总公司关于明确公务车包车收费标准的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2315","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司运输局关于明确动车组列车旅客专项服务费用支付的通知》规定，提供列车服务的，由列车担当企业直接向提供服务的企业支付费用。","answer":"正确","explanation":"《中国铁路总公司运输局关于明确动车组列车旅客专项服务费用支付的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2316","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司运输局关于明确动车组列车旅客专项服务费用支付的通知》规定，提供车站服务的，由列车担当企业直接向提供服务的车站产权所有企业支付费用。","answer":"错误","explanation":"《中国铁路总公司运输局关于明确动车组列车旅客专项服务费用支付的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2317","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于时速200～250公里动车组列车特等座、商务座等席别票价有关事项的通知》规定时速200～250公里动车组列车特等座、商务座、一等包座、观光座票价可按公布票价打折，但特等座折后票价不应低于一等座公布票价，商务座、一等包座、观光座折后票价不应低于特等座公布票价。","answer":"正确","explanation":"《关于时速200～250公里动车组列车特等座、商务座等席别票价有关事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2318","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于短途卧铺票价优惠办法的通知》规定列车运行最后一日（含当日运行）6点以后的空闲卧铺可以执行卧铺优惠票价，已享受半价卧铺票的旅客也可以享受该优惠。","answer":"错误","explanation":"《关于短途卧铺票价优惠办法的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2319","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"实行短途卧铺优惠的车次、区段、执行日期由列车担当局或优惠区段所在局报铁道部批准后执行。","answer":"正确","explanation":"《关于短途卧铺票价优惠办法的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2320","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车站发售短途优惠票价卧铺时，无需在营业场所将具体车次、优惠区段及优惠票价等信息进行公告。","answer":"错误","explanation":"《关于短途卧铺票价优惠办法的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2321","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组高级软卧票价可按公布票价打折，但打折后不得低于相同运价里程动车组软卧票价。","answer":"正确","explanation":"《关于短途卧铺票价优惠办法的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2322","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组软卧票价可按公布票价打折，但打折后不得低于相同运价里程的新空软卧票价。","answer":"正确","explanation":"《关于短途卧铺票价优惠办法的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2323","bank":"new2025","bankLabel":"2025 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新题库","type":"judge","question":"应急乘务换乘跨局担当换乘任务的班组客运段无需值乘车型的动车组时，可由原担当班组安排一人随车休息，必要时协助换乘班组工作。","answer":"正确","explanation":"《中国铁路总公司运输局关于加强动车组列车乘务应急组织的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2357","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"关于旅客列车配置客运设备充电接线板的通知 客管电〔2017〕49号规定接线板使用过程中发现自动断电或发热、冒烟、异味等情况时，应立即拔下接线板，并及时通知车辆乘务员（机械师）检查、处理。","answer":"正确","explanation":"关于旅客列车配置客运设备充电接线板的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2358","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"关于旅客列车配置客运设备充电接线板的通知 客管电〔2017〕49号规定接线板严禁连接吹风机、电风扇、电饭等堡大功率电器。","answer":"正确","explanation":"关于旅客列车配置客运设备充电接线板的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2359","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"关于旅客列车配置客运设备充电接线板的通知 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新题库","type":"judge","question":"列车反恐装备列车始发出乘前、终到退乘前需检查确认装备的种类齐全、状态良好。加强管理、妥善交接。","answer":"正确","explanation":"铁路公安局总公司运输局关于规范旅客列车反恐装备配置的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2372","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车内工作人员之间需通话时，主叫方应转换对讲机通信频道至被叫方守候频率建立通信。通话结束后，主叫方应及时调回原频率守候。","answer":"正确","explanation":"《中国铁路总公司关于规范旅客列车工作人员和车站客运人员使用无线对讲通信频率有关事项的通知》（铁总运[2016]201号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2373","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"关于《加强铁路旅客人身伤害及携带品损失调查处理工作》的通知中规定被通知单位接到通知后，应当按要求在3日内提交有关证据材料。","answer":"错误","explanation":"《加强铁路旅客人身伤害及携带品损失调查处理工作》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2374","bank":"new2025","bankLabel":"2025 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新题库","type":"judge","question":"台账是指需要保存的业务表报、交接凭证、作业记录；或记录管理过程、提供查阅分析的账簿。","answer":"错误","explanation":"《客运系统车间、班组台账资料管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2378","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"台账资料填写规范、清晰、准确、修改及时，保管完整。","answer":"正确","explanation":"《客运系统车间、班组台账资料管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2379","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在客运系统车间、班组检查时，任何单位和个人不得检查清单范围以外的台账资料，不得跨专业检查台账资料","answer":"正确","explanation":"《客运系统车间、班组台账资料管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2380","bank":"new2025","bankLabel":"2025 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新题库","type":"judge","question":"发生火灾逃生时，有电梯时要尽快乘坐电梯离开火灾区域。","answer":"错误","explanation":"《铁路劳动安全》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2387","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"一氧化碳中毒是含碳物质燃烧不完全时的产物经呼吸道吸入引起的中毒。","answer":"正确","explanation":"《铁路劳动安全》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2388","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"标志清晰的充电宝、锂电池，单块额定能量不超过100Wh。","answer":"错误","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2389","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"突发大客流及旅客列车大面积晚点应急响应分为Ⅰ、Ⅱ、Ⅲ三级。","answer":"正确","explanation":"《铁路突发大客流及旅客列车大面积晚点应急预案 (暂行)》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2390","bank":"new2025","bankLabel":"2025 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新题库","type":"judge","question":"任何单位和个人擅自修改、删除、损毁失信人员的相关信息，涉及违法犯罪时依法移交司法机关。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕60号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2394","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运站车的音视频记录仪储存卡应具备技术安全保护。只限定观看、拷贝，可以删除，不得向储存卡内录入内容，储存卡容量应不小于64G，满足动态新旧更替存储。","answer":"错误","explanation":"《关于加强和规范客运站车音视频记录仪管理的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2395","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运站段应做好音视频数据的集中储存管理，对涉及疑难复杂事件，可能引发涉法信访、投诉案件的保存期限为180天。","answer":"错误","explanation":"《关于加强和规范客运站车音视频记录仪管理的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2396","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运车站的音视频记录仪主要在进出站口验证验票，候车室检票，站台接发车，上水作业，站车交接，应急处置和旅客意外伤害处理取证等情景开启使用。","answer":"正确","explanation":"《关于加强和规范客运站车音视频记录仪管理的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2397","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"岗位作业人员使用视音视频记录仪时，应穿着制服，并将音视频记录仪牢固佩戴，确保记录内容清晰、完整。","answer":"正确","explanation":"《关于加强和规范客运站车音视频记录仪管理的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2398","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"失信人需对失信行为进行补票时，应到车站出站口办理。","answer":"错误","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕60号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2399","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"冒用优惠（待）身份证件、使用伪造或无效优惠（待）身份证件购票乘车的，即使旅客按规定补票也认定为失信行为。","answer":"正确","explanation":"《限制铁路旅客运输领域严重失信人购买车票管理办法》(铁总客〔2018〕60号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2400","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"按照《城市公共厕所设计标准》要求，合理布置通风方式，每个厕位换气率不小于40m3/h，小便位换气率不小于10m3/h。","answer":"错误","explanation":"中国铁路总公司关于规范和加强铁路客运站车厕所管理的指导意见","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2401","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"按照《城市公共厕所设计标准》要求，合理布置通风方式，每个厕位换气率不小于40m3/h，小便位换气率不小于20m3/h。","answer":"正确","explanation":"中国铁路总公司关于规范和加强铁路客运站车厕所管理的指导意见","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2402","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）规定，商务座防寒毯单条整齐叠放，CR（CRH）标识直观可见，使用年限1年。","answer":"错误","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2403","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）规定，商务座防寒毯应使用独立封装，包装袋封条应使用一次性破拆封条（热封），打开后无法复原。","answer":"正确","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2404","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）规定，动车组列车专项服务备品中眼罩列消耗品，一客一换.","answer":"正确","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2405","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）规定，动车组列车应选用非油炸类点心、蜜饯类、坚果、肉制品（不宜使用猪肉制品）类等无壳、无核、无皮、无骨、少油的休闲小食品，独立、密封小包装，包装印有生产日期，且易于打开便于食用，商务座品种不少于6种，特、一等座品种不少于3种，小食品每季度调整。","answer":"正确","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2406","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于规范处置违反铁路乘车管理规定行为的通知》（铁总办客〔2018〕118号）规定，旅客列车发生违反铁路乘车管理规定行为时，列车长组织工作人员先行劝说制止时，应注意方式方法，言语应明确、严厉、规范，避免处置不当激化矛盾。","answer":"错误","explanation":"《关于规范处置违反铁路乘车管理规定行为的通知》（铁总办客〔2018〕118号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2407","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于规范处置违反铁路乘车管理规定行为的通知》（铁总办客〔2018〕118号）规定，列车工作人员发现或接旅客反映列车上发生违反乘车管理规定的行为后，迅速到达现场，开展劝阻、制止工作，依据相关法律法规和《铁路旅客运输规程》等规定，有针对性地宣传旅客乘车的权利和义务，告知行为人其行为性质以及可能造成的后果，劝告行为人停止相关行为，同时将情况报告列车长。","answer":"正确","explanation":"《关于规范处置违反铁路乘车管理规定行为的通知》（铁总办客〔2018〕118号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2408","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2019〕23号）规定：动车组应急饮食品一级应急供应站，应保证在60分钟内供应不少于5000份应急饮食品。","answer":"错误","explanation":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2019〕23号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2409","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2019〕23号）规定：动车组应急饮食品二级应急供应站，应保证在30分钟内供应不少于1000份应急饮食品。","answer":"错误","explanation":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2019〕23号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2410","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2019〕23号）规定：因动车组列车空调设备故障，持续1小时以上，且客室内温度较高的，列车长可视车内剩余水量、旅客普遍需求等实际情况，参照该通知的上述流程，提出应急饮用水供应申请，需求量不应超列车现员的110%；车站应提供瓶装饮用水且每瓶不少于350ml，成本不超过3元/瓶。","answer":"错误","explanation":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2019〕23号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2411","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《动车组列车应急饮食品交接单》（一式四联），甲联由车站所属铁路局集团公司留存。","answer":"正确","explanation":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2019〕23号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2412","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《动车组列车应急饮食品交接单》（一式四联），丁联由客运段留存。","answer":"正确","explanation":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2019〕23号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2413","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2019〕23号）规定，应急供应站接到调度命令后，立即组织开展供应组织工作，饮食品应提前摆放至列车停靠站台的动车组列车餐车车厢位置，重联编组应分别摆放在前后列餐车车厢位置。","answer":"正确","explanation":"《关于规范动车组应急饮食品供应工作的通知》（客管电〔2019〕23号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2414","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于规范旅客列车反恐装备配置的通知》（公安电〔2017〕3 号）规定，旅客列车反恐装备配备范围是各次旅客列车。","answer":"错误","explanation":"《关于规范旅客列车反恐装备配置的通知》（公安电〔2017〕3 号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2415","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电〔2017〕36 号）规定，“复兴号”动车组列车广播应实现录播内容中英双语，原则上中文播报为男声。","answer":"错误","explanation":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电〔2017〕36 号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2416","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电〔2017〕36 号）规定，“复兴号”动车组列车广播应实现录播内容中英双语，原则上英文播报为女声。","answer":"错误","explanation":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电〔2017〕36 号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2417","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电〔2017〕36 号）规定，“复兴号”动车组全程不得发售无座车票。","answer":"正确","explanation":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电〔2017〕36 号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2418","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电〔2017〕36 号）规定持铁路公免票的职工必须办理公免签证后方可乘坐，“复兴号”动车组沿途办客站必须严格查验车票，对未办理公免签证的职工和车次信息不符的旅客，不得允许乘坐“复兴号”动车组。","answer":"正确","explanation":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电〔2017〕36 号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2419","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电〔2017〕36 号）规定，“复兴号”动车组要利用座席状态电子信息，推行差异化车票查验服务，对席位状态相符旅客取消车票查验，仅对席位状态不符等特殊情景的旅客查验车票，尽量减少对旅客的干扰。","answer":"正确","explanation":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电〔2017〕36 号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2420","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于做好动车组列车车底临时更换旅客席位调整处置工作的通知》（运营客管电〔2016〕1956号）规定动车组列车因临时更换车底定员小于原车底，导致部分旅客无席位时，车站应提前向相关旅客说明情况，有条件的，应根据旅客需求为旅客办理改签、退票手续；对坚持旅行的旅客，应做好站车交接工作，如列车餐车有席位的，列车长应优先将调整后无席位的旅客安排在餐车。","answer":"正确","explanation":"《关于做好动车组列车车底临时更换旅客席位调整处置工作的通知》（运营客管电〔2016〕1956号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2421","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）规定，列车停靠高站台，办理客运业务时车门不摆放安全踏板，不设置警示带。","answer":"错误","explanation":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2422","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）规定时速160公里动力集中动车组列车一等座车按规定提供免费饮品、小食品等服务，卧车不提供免费餐食。","answer":"错误","explanation":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2423","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）规定列车客运乘务人员应每人配备站车交互系统。","answer":"错误","explanation":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2424","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）规定遇特殊情况列车需在非本次列车图定办客站的低站台上下旅客时，列车长接到司机的通知后由列车长组织客运乘务人员手动开关车门，对所开车门实行“一人一门”防护，列车长确认全部车门关闭后报告司机。","answer":"正确","explanation":"《时速160公里动力集中动车组客运组织暂行规定》（铁总客〔2018〕229号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2425","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"中国铁路总公司运输局关于转发军队保卫部门新式《侦查证》等有关事项的通知（运营客管电〔2016〕911号），《侦查证》是军队保卫人员身份和执行职务的凭证标志，由中央军事委员会保卫局监制，全国通用。","answer":"正确","explanation":"中国铁路总公司运输局关于转发军队保卫部门新式《侦查证》等有关事项的通知（运营客管电〔2016〕911号","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2426","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"中国铁路总公司运输局关于转发军队保卫部门新式《侦查证》等有关事项的通知（运营客管电〔2016〕911号），军队保卫人员依法执行军队保卫任务时，出示《侦查证》，可以进出车站站台、列车及有关场所，可以优先购票和乘车。","answer":"正确","explanation":"中国铁路总公司运输局关于转发军队保卫部门新式《侦查证》等有关事项的通知（运营客管电〔2016〕911号","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2427","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"中国铁路总公司运输局关于转发军队保卫部门新式《侦查证》等有关事项的通知（运营客管电〔2016〕911号），军队保卫人员依法执行军队保卫任务时，出示《侦查证》，可以进出车站站台、列车及有关场所，可以优先购票和乘车。遇有紧急情况来不及购票时，可凭《侦查证》先上车，不补票。","answer":"错误","explanation":"中国铁路总公司运输局关于转发军队保卫部门新式《侦查证》等有关事项的通知（运营客管电〔2016〕911号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2428","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"中国铁路总公司运输局关于转发军队保卫部门新式《侦查证》等有关事项的通知（运营客管电〔2016〕911号），站、车客运及铁路公安民警发现军队保卫人员持《侦查证》在购票、进站、乘车等过程中，有超越职权、滥用职权和其他违法违纪行为的，应及时逐级报告。","answer":"正确","explanation":"中国铁路总公司运输局关于转发军队保卫部门新式《侦查证》等有关事项的通知（运营客管电〔2016〕911号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2429","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》（铁总办运〔2015〕60号）视力残疾旅客携带导盲犬进站时，不需要与其他旅客一样，携带导盲犬接受安全检查。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》（铁总办运〔2015〕60号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2430","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》（铁总办运〔2015〕60号）导盲犬工作证载有导盲犬使用者信息，盖有公安部门或残疾人联合会公章。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》（铁总办运〔2015〕60号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2431","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》（铁总办运〔2015〕60号）视力残疾旅客携带导盲犬进站时，与其他旅客一样，携带导盲犬接受安全检查。","answer":"正确","explanation":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》（铁总办运〔2015〕60号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2432","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》（铁总办运〔2015〕61号）视力残疾旅客携带导盲犬进站时，与其他旅客一样，导盲犬接受安全检查。","answer":"错误","explanation":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》（铁总办运〔2015〕60号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2433","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》（铁总办运〔2015〕60号）导盲犬工作证载有导盲犬使用者信息，盖有公安部门或残疾人联合会公章，或带有国际导盲犬联盟标识“IGD错”。","answer":"正确","explanation":"《视力残疾旅客携带导盲犬进站乘车若干规定（试行）》（铁总办运〔2015〕60号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2434","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《旅客列车空调失效应急处置办法》(铁总运2017-140号)规定，空调失效超过20分钟不能恢复但列车能正常运行，列车长可视车内温度和旅客舒适度通知司机向列车调度员提出在前方最近客运站停车的请求。","answer":"正确","explanation":"《旅客列车空调失效应急处置办法》(铁总运2017-140号)","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2435","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国传染病防治法》人感染高致病性禽流感属于乙类传染病。","answer":"正确","explanation":"《中华人民共和国传染病防治法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2436","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国传染病防治法》拒绝隔离治疗或者隔离期未满擅自脱离隔离治疗的，可以由公安机关协助医疗机构采取强制隔离治疗措施。","answer":"正确","explanation":"《中华人民共和国传染病防治法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2437","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国传染病防治法》任何单位和个人发现传染病病人或者疑似传染病病人时，应当及时向附近的疾病预防控制机构或者医疗机构报告。","answer":"正确","explanation":"《中华人民共和国传染病防治法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2438","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国食品安全法》食品生产经营者对其生产经营食品的安全负责。","answer":"正确","explanation":"《中华人民共和国食品安全法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2439","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国消费者权益保护法》经营者应当听取消费者对其提供的商品或者服务的意见，接受消费者的监督。","answer":"正确","explanation":"《中华人民共和国消费者权益保护法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2440","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国消费者权益保护法》消费者索要发票等购货凭证或者服务单据的，经营者必须出具。","answer":"正确","explanation":"《中华人民共和国消费者权益保护法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2441","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国治安管理处罚法》扰乱车站秩序的处警告或者二百元以下罚款.","answer":"正确","explanation":"《中华人民共和国治安管理处罚法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2442","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国治安管理处罚法》醉酒的人违反治安管理的，应当给予处罚。","answer":"正确","explanation":"《中华人民共和国治安管理处罚法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2443","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于统一动车组列车在终到站吸污、上水作业完毕关门作业流程的通知》（铁总运电〔2017〕111 号）终到后在站进行吸污、上水作业的动车组列车，在旅客乘降等作业完毕，具备退乘条件时，列车长与车站站台客运人员联控后组织退乘.","answer":"正确","explanation":"《关于统一动车组列车在终到站吸污、上水作业完毕关门作业流程的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2444","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于统一动车组列车在终到站吸污、上水作业完毕关门作业流程的通知》（铁总运电〔2017〕111 号）车站站台客运人员确认列车客运乘务组退乘完毕，通知司机关闭车门。","answer":"错误","explanation":"《关于统一动车组列车在终到站吸污、上水作业完毕关门作业流程的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2445","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《旅客列车晚点运行组织及处置办法》（铁调〔2019〕6号）直通旅客列车晚点2小时以上，为严重晚点列车；每旬终到晚点2小时以上超过5次的列车，为严重惯性晚点列车。","answer":"错误","explanation":"《旅客列车晚点运行组织及处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2446","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路动车组运用维修规则》单列动车组为固定编组，运用状态下不得解编。","answer":"正确","explanation":"《铁路动车组运用维修规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2447","bank":"new2025","bankLabel":"2025 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新题库","type":"judge","question":"《铁路客运站车厕所环境卫生管理暂行办法》（铁总运〔2015〕218号)厕所内配备专用厕刷、厕夹。","answer":"错误","explanation":"《铁路客运站车厕所环境卫生管理暂行办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2455","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路客运站车厕所环境卫生管理暂行办法》（铁总运〔2015〕218号)在外段折返站厕所便器无积便、尿液。地面无垃圾、积冰、积水。","answer":"正确","explanation":"《铁路客运站车厕所环境卫生管理暂行办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2456","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路旅客列车扫码支付运输收入管理办法》〈试行 )旅客列车扫码支付是铁路运输收入的非现金结算方式。","answer":"正确","explanation":"《铁路旅客列车扫码支付运输收入管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2457","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路旅客列车扫码支付运输收入管理办法》〈试行 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新题库","type":"judge","question":"工具农具如：钻机、凿、锥、锯、斧头、焊枪、射钉枪、锤、冰镐、耙、铁锹、锄头、农用叉、镰刀、铡刀等禁止随身携带乘坐火车，但可以办理托运。","answer":"正确","explanation":"《铁路旅客禁止、限制携带和托运物品目录》（铁办［2022］47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2462","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"食品经营者应依法取得 《食品经营许可证》,并在醒目位置悬挂或者摆放。","answer":"正确","explanation":"《铁路食品安全管理基本规范》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2463","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于规范处置违反铁路乘车管理规定行为的通知》（铁总办客[2018]118号）规定，列车工作人员在处置违反乘车管理规定行为中收集的相关证据及线索应及时移交铁路公安机关，车厢视频证据现场移交困难的，由铁路公安机关提出要求，设备管理单位原则上在12小时内移交铁路公安机关。现场音视频，未经允许不得外传。","answer":"正确","explanation":"《关于规范处置违反铁路乘车管理规定行为的通知》（铁总办客[2018]118号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2464","bank":"new2025","bankLabel":"2025 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(含当天)，可凭购买产品时所使用的乘车人有效身份证件，到产品指定发到站换取报销凭证。","answer":"正确","explanation":"《铁路定期票、计次票管理办法》(铁客[2020]200号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2492","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《国铁集团客运部关于12306网站新增业务办理事项的通知》（客营电【2021】15号）规定遇动车组始发前车底置换，始发站不需向相关列车递交纸质席位置换通知单。","answer":"错误","explanation":"《国铁集团客运部关于12306网站新增业务办理事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2493","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《国铁集团客运部关于12306网站新增业务办理事项的通知》（客营电【2021】15号）规定遇动车组始发前车底置换导致部分旅客在已购有效电子客票乘车区间使用的席位由高等级调整为低等级办理退差时，列车工作人员通过站车交互程序完成\"换座退差\"流程操作，编制纸质客运记录，并依据客运记录办理退差手续。","answer":"错误","explanation":"《国铁集团客运部关于12306网站新增业务办理事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2494","bank":"new2025","bankLabel":"2025 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网站办理电子客票退票手续，收2元手续费。","answer":"错误","explanation":"《国铁集团客运部关于12306网站新增业务办理事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2497","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《国铁集团客运部关于12306网站新增业务办理事项的通知》（客营电【2021】15号）规定遇特殊情况列车无法正常运行至终点站，旅客办理电子客票退差（退票）手续时，系统根据购票发站和出站检票记录判定已乘区间，如出站检票记录显示为购票发站的，作退差处理。","answer":"错误","explanation":"《国铁集团客运部关于12306网站新增业务办理事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2498","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于进一步做好铁路残疾人旅客专用票额车票发售工作的通知》（铁办客[2020]7号）规定各铁路局集团公司在车站购票窗口发售残疾人旅客专用票额车票时，通过核查购票残疾人旅客的证件信息确认其购票资格，不具备购票资格的不予发售残疾人旅客专用票额车票。","answer":"正确","explanation":"《关于进一步做好铁路残疾人旅客专用票额车票发售工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2499","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《客运安全红线管理办法》（客管函〔2020〕10号）规定客车运行中边门未锁闭上下锁，塞拉门未锁闭隔离锁的构成客运安全红线。","answer":"正确","explanation":"《客运安全红线管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2500","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《客运安全红线管理办法》（客管函〔2020〕10号）规定客运安全红线是旅客运输生产过程中不可触碰的高压线，更是不可逾越的行为界限。","answer":"正确","explanation":"《客运安全红线管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2501","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路常旅客服务办法》（铁总客2017-306号）规定：积分兑换的车票票面不显示票价。","answer":"正确","explanation":"《铁路常旅客服务办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2502","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路常旅客服务办法》（铁总客2017-306号）规定：积分兑换的车票票面显示票价。","answer":"错误","explanation":"《铁路常旅客服务办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2503","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路常旅客服务办法》（铁总客2017-306号）规定：会员在车站会员服务窗口添加受让人时必须持会员和受让人的身份证件原件。","answer":"错误","explanation":"《铁路常旅客服务办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2504","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路常旅客服务办法》（铁总客2017-306号）规定：会员累积的积分除进入本人账户外，也可以赠送给他人。","answer":"错误","explanation":"《铁路常旅客服务办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2505","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路常旅客服务办法》（铁总客2017-306号）规定：会员账户注销后，账户内积分全部作废。","answer":"正确","explanation":"《铁路常旅客服务办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2506","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司客运部关于旅客列车配置客运设备充电接线板的通知》（客管电2017-49号）规定：各铁路局集团公司应根据实际为旅客列车设置接线板，接线板按班组配置，纳入客运备品管理。","answer":"正确","explanation":"《中国铁路总公司客运部关于旅客列车配置客运设备充电接线板的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2507","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路总公司客运部关于旅客列车配置客运设备充电接线板的通知》（客管电2017-49号）规定：旅客列车空间不足时，可在接线板上外接接线板。","answer":"错误","explanation":"《中国铁路总公司客运部关于旅客列车配置客运设备充电接线板的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2508","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路定期票、计次票管理办法》(铁客[2020]200号）规定计次票产品乘车次数达到规定上限，视为产品有效期结束。","answer":"错误","explanation":"《铁路定期票、计次票管理办法》(铁客[2020]200号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2509","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路定期票、计次票管理办法》(铁客[2020]200号）规定定期票产品乘车次数达到规定上限的，视为产品有效期结束。","answer":"正确","explanation":"《铁路定期票、计次票管理办法》(铁客[2020]200号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2510","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路定期票、计次票管理办法》(铁客[2020]200号）规定定期票产品无剩余乘车次数的，视为产品有效期结束。","answer":"错误","explanation":"《铁路定期票、计次票管理办法》(铁客[2020]200号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2511","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路定期票、计次票管理办法》(铁客[2020]200号）规定持定期票、计次票旅客乘车时，已预约席位的，检票上车后乘坐预约席位；未预约席位的，检票时自动从剩余席位中分配席位，席位信息短信推送至乘车人预留手机号；无剩余席位的，不能检票乘车。","answer":"正确","explanation":"《铁路定期票、计次票管理办法》(铁客[2020]200号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2512","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路定期票、计次票管理办法》(铁客[2020]200号）规定旅客发送量按旅客实际乘车次数计算。","answer":"正确","explanation":"《铁路定期票、计次票管理办法》(铁客[2020]200号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2513","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《国铁集团客运部关于规范动车组车内信息显示器使用管理的通知》（客管电[2022]98号）规定动车组车内信息显示器内铁路局可编辑信息文字滚动速度为平均每秒1~2个汉字，连续播放时间不超过1分钟；除插播信息外，铁路局可编辑信息播放频次不得超过统型信息。","answer":"正确","explanation":"《国铁集团客运部关于规范动车组车内信息显示器使用管理的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2514","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）规定，动车组列车应选用非油炸类点心、蜜饯类、坚果、肉制品（不宜使用猪肉制品）类等无壳、无核、无皮、无骨、少油的休闲小食品，独立、密封小包装，包装印有生产日期，且易于打开便于食用，商务座品种不少于6种，特、一等座品种不少于3种，小食品每季度调整。","answer":"正确","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2515","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）规定，动车组列车专项服务备品中眼罩列消耗品，一客一换.","answer":"正确","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2516","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）规定，商务座防寒毯应使用独立封装，包装袋封条应使用一次性破拆封条（热封），打开后无法复原。","answer":"正确","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2517","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158 号）规定，商务座防寒毯单条整齐叠放，CR（CRH）标识直观可见，使用年限1年。","answer":"错误","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2518","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于进一步提升“复兴号”动车组服务水平的通知》（客管电〔2017〕36 号）规定，“复兴号”动车组要利用座席状态电子信息，推行差异化车票查验服务，对席位状态相符旅客取消车票查验，仅对席位状态不符等特殊情景的旅客查验车票，尽量减少对旅客的干扰。","answer":"正确","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2519","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"视频系统作用良好。配有补票机、站车客运信息无线交互系统手持终端和GSM-R通讯设备、具备录音功能的手持电台及音视频记录仪，设备电量充足，作用良好，应用系统版本及时更新。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2520","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"广播系统作用良好，自动广播内容准确，广播简洁、清晰、亲切，音量适中。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2521","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"各类服务图形标志型号一致，位置统一，揭示揭挂设置规范，车内、外电子显示屏显示信息及时、准确；","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2522","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"高铁客运岗位人员素质条件明确，任职年龄结构合理、素质达标，大专及以上学历，年龄结构不合理、身体条件不适应岗位的应及时妥善调整；","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2523","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"高铁客运岗位人员素质条件明确，任职年龄结构合理、素质达标，大专及以上学历，年龄结构合理、身体条件不适应岗位的应及时妥善调整；","answer":"错误","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2524","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组商务座服务人员应从事动车组列车客运乘务工作不少于1年。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2525","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组商务座服务人员应从事列车客运乘务工作不少于2年。","answer":"错误","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2526","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"经培训合格，能够熟练使用客服设备设施，掌握基本服务英语和手语，具备良好的沟通能力和服务技巧，具备妥善处理突发事件和应急救护的能力。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2527","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"仪容整洁，着装统一，整齐规范，职务标志信息齐全完整，服务用语文明、规范，举止文明，行为得体。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2528","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在现有肩章、胸牌、臂章等服务标志以外，不佩戴任何袖标、绶带等附加物品。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2529","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"合理设置高铁客运乘务车队规模，原则上不超过400人，人员按定员配备到位，劳动工时管理执行国家和总公司有关规定。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2530","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"服务备品志应根据列车定员、客流情况、列车停站频次以及一客一换要求，确认趟车配备数量；靠垫应根据列车定员配备，但考虑可能发生途中污染，应适当增配靠垫或靠垫套。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2531","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"商务座提供人民铁道报，以及列车始发、折返当地日报或早、晚报等，种类不应少于2种；其他车厢可根据需要自行配置。列车应根据列车定员、客流情况、列车停站频次要求，按照合理数量配备。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2532","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"应提供服务指南、铁路局自办或招标杂志不少于2种。服务指南应及时补充更新；杂志应为月刊，月初集中配发，根据丢失、破损情况，按需补充。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2533","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"商务座正餐（午、晚餐）以冷链为主，配用速溶汤，份量适中，可另行配备面点、菜品、佐餐料包等。品种不少于3种，配有清真餐食，定期调整。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2534","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"验票服务：必须双手接过旅客证件及车票，快速、准确查验；及时记录旅客姓氏、席位、到站。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2535","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"茶水因根据红茶、绿茶配以适温开水；递送饮品时，应拿杯子的下三分之一处；","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2536","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"原则上茶水、饮料均应使用一次性硬质塑料杯按需提供服务；茶或咖啡要以杯子七成满为标准，用请的手势请旅客随意；","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2537","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"上饮品时，要提醒旅客注意，服务结束后，离开时应自然地后退两步再转身离开，以示尊重；","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2538","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"茶水续水时，热水瓶壶嘴不得对着客人，并不能接触杯具。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2539","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"茶水续水时，热水瓶壶嘴可以对着客人，并不能接触杯具。","answer":"错误","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2540","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"应征询每名旅客是否需要防寒毯，需要时应及时提供；提供前，应检查防寒毯包装封口是否完好；提供时，应在旅客面前拆封，并CR（CRH）和消毒标识朝上；","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2541","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"应征询每名旅客是否需要防寒毯，需要时应及时提供；提供前，应检查防寒毯包装封口是否完好；提供时，应在旅客面前拆封，并CR和消毒标识朝上；","answer":"错误","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2542","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"应征询每名旅客是否需要防寒毯，需要时应及时提供；提供前，应检查防寒毯包装封口是否完好；提供时，应在旅客面前拆封，并CRH和消毒标识朝上；","answer":"错误","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2543","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"巡视中，应根据车厢温度，旅客状态（如旅客睡着或重点旅客）主动为旅客盖上防寒毯；盖防寒毯时，应注意与旅客脸部保持距离，不与旅客头部在一条直线上，避免肢体触碰旅客；","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2544","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"应在旅客到站前5分钟预先告知下车旅客前方到站站名、准确到站时间、车外温度和下车门位置，提醒旅客携带行李物品，车内外温差较大的还应提醒添减衣物。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2545","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"应在旅客到站前10分钟预先告知下车旅客前方到站站名、准确到站时间、车外温度和下车门位置，提醒旅客携带行李物品，车内外温差较大的还应提醒添减衣物。","answer":"错误","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2546","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车中途站停站前，还应再次观察下车旅客，必要时在列车停稳前再次提醒，防止旅客越站。","answer":"正确","explanation":"《中国铁路总公司关于印发<高速铁路“强基达标、提质增效”工程客运专业标准>的通知》（铁总运[2017]158号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2547","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"“铁路畅行”会员积分首次达到10000分以上，即可兑换铁路部门指定车次车票。","answer":"错误","explanation":"中国铁路总公司关于做好“铁路畅行”计划系统程序升级及站车公告事宜的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2548","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《客运运价里程表》中如不能确知所要查找的到站在哪条线路时，可从“站名首字音序索引表”或者从“站名首字笔画索引表”中，查出该站在“站名索引表”中的页数，然后再查出在“里程表”中的页数，即可查出到站。","answer":"正确","explanation":"《客运运价里程表》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2549","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在运价里程表中△表示旅客乘降所，只办理旅客乘降业务。","answer":"错误","explanation":"《客运运价里程表》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2550","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"“文明车站”评比周期内，发生3个月通报批评的给水站取消“文明车站”评比资格。","answer":"正确","explanation":"《旅客列车给水工作管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2551","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车列车员间通话的对讲机频率为457.950MHz。","answer":"正确","explanation":"《中国铁路总公司关于规范旅客列车工作人员和车站客运人员使用无线对讲通信频率有关事项的通知》（铁总运[2016]201号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2552","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车列车员守候频率为457.950MHz，动车组司机、随车机械师的守候频率为467.300MHz。","answer":"错误","explanation":"《中国铁路总公司关于规范旅客列车工作人员和车站客运人员使用无线对讲通信频率有关事项的通知》（铁总运[2016]201号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2553","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车列车员间通话的对讲机频率为457.950MHz。","answer":"正确","explanation":"《中国铁路总公司关于规范旅客列车工作人员和车站客运人员使用无线对讲通信频率有关事项的通知》（铁总运[2016]201号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2554","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速列车列车员守候频率为457.950MHz，普速列车司机、检车员的守候频率为467.200MHz。","answer":"错误","explanation":"《中国铁路总公司关于规范旅客列车工作人员和车站客运人员使用无线对讲通信频率有关事项的通知》（铁总运[2016]201号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2555","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"与接发列车有关的车站客运人员守候频率为457.725MHz。","answer":"正确","explanation":"《中国铁路总公司关于规范旅客列车工作人员和车站客运人员使用无线对讲通信频率有关事项的通知》（铁总运[2016]201号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2556","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车内工作人员通话时，主叫方应转换对讲机通信频道至被叫方守候频率建立通信。通话结束后，主叫方应及时调回原频率守候。","answer":"正确","explanation":"《中国铁路总公司关于规范旅客列车工作人员和车站客运人员使用无线对讲通信频率有关事项的通知》（铁总运[2016]201号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2557","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车人员通话时，主叫方应转换对讲机通信频道至被叫方守候频率建立通信。通话结束后，主叫方不用调回原频率守候。","answer":"错误","explanation":"《中国铁路总公司关于规范旅客列车工作人员和车站客运人员使用无线对讲通信频率有关事项的通知》（铁总运[2016]201号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2558","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"本办法所指铁路客运价格包括旅客票价、行李运价、包裹运价（含高铁快运站到站运价，下同）、客运杂费等。","answer":"正确","explanation":"中国铁路总公司铁路客运价格管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2559","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路客运价格监督检查应坚持依法合规、实事求是、客观公正的原则，采取定期和专项检查相结合的方法规范开展，对发现的问题及时提出整改意见，并督促整改落实。","answer":"正确","explanation":"中国铁路总公司铁路客运价格管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2560","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对新建有换乘需求的车站，按照“日均换乘需求大于3万人次的设置专用换乘通道，日均换乘需求大于1万人次的增加换乘专用扶梯，其他车站可以与其他通道合设”的原则，做好便捷换乘流线设计，并在适当位置设置双向闸机或换乘验票闸机，在换乘流线上同步设计引导标识。","answer":"正确","explanation":"中国铁路总公司关于规范大站便捷换乘设施配备及服务工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2561","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"优化折返站立折作业。动车组在折返站立折时，在不干扰旅客的情况下，实施旅客下车与旋转座椅，保洁作业与旅客检票“两个平行作业”,同时各保洁单位要适当增加折返站保洁人员，提升保洁作业效率；","answer":"正确","explanation":"中国铁路总公司客运部关于规范和加强高铁车站检票放行组织的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2562","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"优化折返站立折作业。动车组在折返站立折时，在不干扰旅客的情况下，实施旅客下车与保洁作业，旋转座椅与旅客放行“两个平行作业”,同时各保洁单位要适当增加折返站保洁人员，提升保洁作业效率；","answer":"错误","explanation":"中国铁路总公司客运部关于规范和加强高铁车站检票放行组织的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2563","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"加强重点旅客服务。各车站要做好重点旅客服务保障，要在邻近检票口的区域设置黄色标志的重点旅客候车专座。","answer":"正确","explanation":"中国铁路总公司客运部关于规范和加强高铁车站检票放行组织的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2564","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"检票口要完善优先检票标识，为重点旅客、商务座旅客和高星级常旅客提供优先检票服务。","answer":"正确","explanation":"中国铁路总公司客运部关于规范和加强高铁车站检票放行组织的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2565","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"商务座候车专区要做好商务座旅客和高星级常旅客的检票信息通告和协助引导。","answer":"正确","explanation":"中国铁路总公司客运部关于规范和加强高铁车站检票放行组织的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2566","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"商务座候车专区要做好商务座旅客和重点旅客的检票信息通告和协助引导。","answer":"错误","explanation":"中国铁路总公司客运部关于规范和加强高铁车站检票放行组织的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2567","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"高铁大站宜设置岛式服务台；其他车站可根据条件设置岛式、靠墙、嵌入等形式服务台。","answer":"正确","explanation":"铁路旅客车站服务台设置规范","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2568","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"高铁大站宜设置岛式服务台；其他车站可根据条件设置岛式、靠墙、嵌入、圆形等形式服务台。","answer":"错误","explanation":"铁路旅客车站服务台设置规范","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2569","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路旅客车站服务台服务功能有：求助服务、应急改签、咨询服务、投诉建议、会员服务。","answer":"正确","explanation":"铁路旅客车站服务台设置规范","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2570","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路旅客车站服务台服务功能有：求助服务、应急改签、咨询服务、投诉建议、遗失物查找和会员服务。","answer":"错误","explanation":"铁路旅客车站服务台设置规范","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2571","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"会员服务提供“铁路畅行”会员注册、身份认证、信息查询、受让人设置等服务。","answer":"正确","explanation":"铁路旅客车站服务台设置规范","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2572","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"服务台颜色不宜超过四种，色相应合理搭配","answer":"正确","explanation":"铁路旅客车站服务台设置规范","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2573","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"服务台颜色不宜超过三种，色相应合理搭配","answer":"错误","explanation":"铁路旅客车站服务台设置规范","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2574","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对于单程包车的旅游团体，二等座、一等座、特等座 票价按标记定员计算并核收，商务座票价按标记定员计算并可 最低实行6折优惠。","answer":"正确","explanation":"中国铁路总公司关于\n明确动车组旅游列车票价收费标准的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2575","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对于往返包车的旅游团体，二等座、一等座、特等座 票价按标记定员计算并可最低实行9折优惠，商务座票价按标 记定员计算并可最低实行6折优惠。","answer":"正确","explanation":"中国铁路总公司关于\n明确动车组旅游列车票价收费标准的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2576","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对于单程包车的旅游团体，二等座、一等座、特等座 票价按标记定员计算并可最低实行9折优惠，商务座票价按标记定员计算并可 最低实行6折优惠。","answer":"错误","explanation":"中国铁路总公司关于\n明确动车组旅游列车票价收费标准的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2577","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对于往返包车的旅游团体，二等座、一等座、特等座 票价按标记定员计算并核收，商务座票价按标 记定员计算并可最低实行6折优惠。","answer":"错误","explanation":"中国铁路总公司关于\n明确动车组旅游列车票价收费标准的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2578","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车票价分为公布票价和执行票价。公布票价是指无折扣的全价票票价，是执行票价计算的基础。执行票价是实际发售的全价票票价，执行票价不得高于公布票价。","answer":"正确","explanation":"中国铁路总公司动车组列车票价管理办法（试行）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2579","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车公布票价应统筹考虑建设投资和运营成本、市场供求状况、竞争比价关系等因素确定。每年调整公布票价原则上不得超过2次。","answer":"正确","explanation":"中国铁路总公司动车组列车票价管理办法（试行）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2580","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车公布票价应统筹考虑建设投资和运营成本、市场供求状况、竞争比价关系等因素确定。每年调整公布票价原则上不得超过1次。","answer":"错误","explanation":"中国铁路总公司动车组列车票价管理办法（试行）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2581","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"符合优惠条件的儿童、学生、残疾军人、伤残警察等果累价需于执行票价时，可按执行票价售卖车票，并执行全价要的相关规定。","answer":"正确","explanation":"中国铁路总公司动车组列车票价管理办法（试行）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2582","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《全国铁路通用乘车证》为不记名式，由中国铁路总公司统一制发，加盖中国铁路总公司印章，使用时必须同时出示使用者本人工作证方为有效。","answer":"正确","explanation":"中国铁路总公司关于规范《全国铁路通用乘车证》使用有关事项的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2583","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车开行方案的编制，以方便旅客出行为目标，满足旅客差异化需求。","answer":"正确","explanation":"中国铁路总公司关于印发《旅客列车开行方案编制管理办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2584","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"图定普速列车最晚发车时间应在24:00前，最早终到时间应在5:00后。","answer":"正确","explanation":"中国铁路总公司关于印发《旅客列车开行方案编制管理办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2585","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"图定普速列车最晚发车时间应在24:00前，最早终到时间应在6:00后。","answer":"错误","explanation":"中国铁路总公司关于印发《旅客列车开行方案编制管理办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2586","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"夕发朝至旅客列车在0:00~5:00间原则上不安排停站。","answer":"正确","explanation":"中国铁路总公司关于印发《旅客列车开行方案编制管理办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2587","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"实行单班乘务作业的直通旅客快车不编挂宿营车。","answer":"正确","explanation":"中国铁路总公司关于印发《旅客列车开行方案编制管理办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2588","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"实行单班乘务作业的直通旅客快车编挂宿营车。","answer":"错误","explanation":"中国铁路总公司关于印发《旅客列车开行方案编制管理办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2589","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"应增配站车交互系统终端和补票机，增配后应确保短编组每列车各2台，长编组每列车各3台，重联列车前组各2台、后组各2台。","answer":"正确","explanation":"中国铁路总公司关于加强动车组列车验票补票工作的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2590","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"乘意险销售坚持旅客自愿购买，严禁与车票捆绑。实行实名制投保，一张火车票仅限购买一份乘意险。","answer":"正确","explanation":"关于开展铁路旅客人身意外伤害保险业务有关事项的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2591","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"作业指导书坚持实际、实用、实效的原则","answer":"正确","explanation":"中国铁路总公司运输局关于印发《客运专业作业指导书编制指导意见》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2592","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"编制原则，作业指导书应依据“全岗位覆盖、全过程控制”的原则，按岗位（作业单元）、作业流程、操作步骤进行编制，涵盖作业内容、作业标准（质量标准）、安全质量风险、风险提示等内容，要做到贴近现场，便于操作。","answer":"正确","explanation":"中国铁路总公司运输局关于印发《客运专业作业指导书编制指导意见》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2593","bank":"new2025","bankLabel":"2025 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新题库","type":"judge","question":"未设置安全屏蔽门的高站台，在站台地面设置警示标志，长约100cm，宽约40cm，具体规格与站台帽表面材料尺寸相对应，警示标志上沿与站台帽边缘平齐。","answer":"错误","explanation":"关于在高站台增设警示标志的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2600","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"大编组或重联动车组停靠时，采用橘黄底黑字标识指示车厢停靠位置。","answer":"正确","explanation":"中国铁路总公司运输局关于重新确定动车组车厢地面标识的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2601","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"短编组动车组停靠时，采用蓝底白字标识指示车厢停靠位置。","answer":"正确","explanation":"中国铁路总公司运输局关于重新确定动车组车厢地面标识的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2602","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"若站内有反编组动车组运行时，可增加绿底黑字标识指示大编组或重联动车组车厢停靠位置。","answer":"正确","explanation":"中国铁路总公司运输局关于重新确定动车组车厢地面标识的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2603","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"若站内有反编组动车组运行时，可增加紫底白字标识指示短编组动车组车厢停靠位置。","answer":"正确","explanation":"中国铁路总公司运输局关于重新确定动车组车厢地面标识的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2604","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"大编组或重联动车组停靠时，采用绿底黑字标识指示车厢停靠位置。","answer":"错误","explanation":"中国铁路总公司运输局关于重新确定动车组车厢地面标识的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2605","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"短编组动车组停靠时，采用紫底白字标识指示车厢停靠位置。","answer":"错误","explanation":"中国铁路总公司运输局关于重新确定动车组车厢地面标识的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2606","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"若站内有反编组动车组运行时，可增加橘黄底黑字标识指示大编组或重联动车组车厢停靠位置。","answer":"错误","explanation":"中国铁路总公司运输局关于重新确定动车组车厢地面标识的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2607","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"若站内有反编组动车组运行时，可增加蓝底白字标识指示短编组动车组车厢停靠位置。","answer":"错误","explanation":"中国铁路总公司运输局关于重新确定动车组车厢地面标识的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2608","bank":"new2025","bankLabel":"2025 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新题库","type":"judge","question":"原则上旅客列车每运行约20小时设置一处固定吸污设施，确有困难，最长不超过25小时。","answer":"正确","explanation":"中国铁路总公司关于车站固定吸污设施建设的指导意见","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2613","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"各车站或车场固定吸污设施数量应综合考虑停靠列车对数、吸污列车对数、车站或车场能力运用、出入库能力等因素综合确定。","answer":"正确","explanation":"中国铁路总公司关于车站固定吸污设施建设的指导意见","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2614","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"原则上车站固定吸污设施应设置在枢纽客运大站。","answer":"正确","explanation":"中国铁路总公司关于车站固定吸污设施建设的指导意见","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2615","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车运行区间牌基本尺寸为：长1000mm，宽200mm。","answer":"正确","explanation":"关于规范旅客列车运行区间牌的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2616","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车运行区间牌基本尺寸为：长1200mm，宽250mm。","answer":"错误","explanation":"关于规范旅客列车运行区间牌的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2617","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"200公里内硬卧（上、中、下铺）优惠票价按照该次列车对应硬座票价的170%计算，软卧（上、下铺）优惠票价按照该次列车对应硬座票价的270%计算。","answer":"正确","explanation":"关于短途卧铺票价优惠办法的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2618","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"200公里至400公里间硬卧（上、中、下铺）优惠票价按照该次列车对应硬座票价的158%计算，软卧（上、下铺）优惠票价按照该次列车对应硬座票价的258%计算。","answer":"正确","explanation":"关于短途卧铺票价优惠办法的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2619","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"200公里内硬卧（上、中、下铺）优惠票价按照该次列车对应硬座票价的158%计算，软卧（上、下铺）优惠票价按照该次列车对应硬座票价的258%计算。","answer":"错误","explanation":"关于短途卧铺票价优惠办法的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2620","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"200公里至400公里间硬卧（上、中、下铺）优惠票价按照该次列车对应硬座票价的170%计算，软卧（上、下铺）优惠票价按照该次列车对应硬座票价的270%计算。","answer":"错误","explanation":"关于短途卧铺票价优惠办法的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2621","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客流调查分为综合调查、节假日调查、日常调查三种形式，一般以日常调查为主。调查对象为居民或旅客。","answer":"正确","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2622","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客流调查分为综合调查、节假日调查、日常调查三种形式，一般以综合调查为主。调查对象为居民或旅客。","answer":"错误","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2623","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客流调查一般以车站为单位，在车站吸引范围内进行 客流调查范围分为直接吸引一种。","answer":"错误","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2624","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"按客流性质，客流图分为直通、管内、市郊三种。","answer":"正确","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2625","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车定员的计算，硬座标记定员：各硬座车厢标记定员的总和。","answer":"正确","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2626","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车定员的计算，硬座实际定员：硬座总标记定员减10个座位（办公席等占用，新型车标记定员不包含办公席在内者，其实际定员即为标记定员）。","answer":"正确","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2627","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车定员的计算，硬座标记定员：各硬座车厢实际定员的总和。","answer":"错误","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2628","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车定员的计算，硬座超成定员：为硬座实际定员与实际定员乘以规定超员率之和。","answer":"正确","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2629","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车定员的计算，硬座超成定员：为硬座实际定员与标记定员乘以规定超员率之和。","answer":"错误","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2630","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"棚车代用客车时，每吨位按1.5人计算定员，始发不超员，途中每车厢不超过150人。","answer":"正确","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2631","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在保证安全、正点和服务质量的前提下，容许旅客列车硬座车厢超员运输。","answer":"正确","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2632","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在保证安全、正点和服务质量的前提下，容许旅客列车超员运输。","answer":"错误","explanation":"关于公布《铁路旅客计划运输组织工作办法》的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2633","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车商务座提供防寒毯时，应在车厢外拆封，并CR（CRH）和消毒标识朝上。","answer":"错误","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号），附件3","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2634","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车商务座途中为旅客递送饮品时，应拿杯子的上三分之一处。","answer":"错误","explanation":"《高速铁路“强基达标、提质增效”工程客运专业标准》（铁总运〔2017〕158号），附件3","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2635","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"高铁快运集装容器装货后形成的集装件总重量不超过20千克。","answer":"错误","explanation":"《高铁快运管理办法》（铁客〔2023〕115号），第十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2636","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"高铁快运畜冷箱、雪具等有特殊运输条件需求的，总重量不超过60千克。","answer":"错误","explanation":"《高铁快运管理办法》（铁客〔2023〕115号），第十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2637","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于残疾人专用车票预留及残疾军人优待票发售有关事项的通知》动车组列车预留残疾人专用票额，一等座车有残疾人专用席时，按照先预留残疾人专用席，后补充二等座的原则预留。","answer":"正确","explanation":"《关于残疾人专用车票预留及残疾军人优待票发售有关事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2638","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于残疾人专用车票预留及残疾军人优待票发售有关事项的通知》残疾人预留票额所在车厢应临近餐车或软卧（硬座车优先预留办公席所在车厢，动车组列车预留残疾人厕所所在车厢）。","answer":"正确","explanation":"《关于残疾人专用车票预留及残疾军人优待票发售有关事项的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2639","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输企业责任中客运部门责任分为车站责任和列车责任及其它。","answer":"错误","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运〔2012〕320号），第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2640","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"车站停止检票后旅客从进站口进站，抢上列车造成人身伤害，属于列车责任。","answer":"错误","explanation":"《关于加强铁路旅客人身伤害及携带品损失调查处理工作的通知》（铁运〔2012〕320号），第7条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2641","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车严格执行验票制度，普速列车每运行4小时验票验证1次，不足4小时的列车不得少于1次，一站直达列车查验1次。","answer":"错误","explanation":"《关于进一步加强车票实名制查验工作的通知》（铁总运电〔2015〕45号），第3条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2642","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《关于开展军人出行优先工作的通知》铁总运〔2017〕187号：军人依法优先，优先对象包括军队人员及其随行家属。","answer":"正确","explanation":"《关于开展军人出行优先工作的通知》铁总运〔2017〕187号","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2643","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"高铁“静音车厢”必须在客室端门（把手边缘处）粘贴“静音车厢”标识。","answer":"错误","explanation":"《关于试点开展高铁“静音车厢”的通知》（客管函〔2020〕32号），二、1","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2644","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"高铁“静音车厢”餐售、保洁人员通过该车厢时低声叫卖宣传，列车工作人员实施轻声服务。","answer":"错误","explanation":"《关于试点开展高铁“静音车厢”的通知》（客管函〔2020〕32号），二、4","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2645","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"军人、武警、公安民警、民兵、射击运动员等人员携带、托运枪支弹药或者管制器具的，按照国家有关规定办理。","answer":"错误","explanation":"《国家铁路局公安部关于公布铁路旅客禁止、限制携带和托运物品目录的公告》（铁办客〔2022〕47号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2646","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组车身广告内容以企业品牌logo、企业名称、产品名称和产品形象的图文形式为主,可以使用\"xx号”的发布方式。","answer":"错误","explanation":"《国铁集团客运部关于规范动车组列车车身广告设置的通知》（客管电〔2019〕235号），第三条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2647","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组餐饮供应广播时长不超过30秒，每个广播时段不超过三次。","answer":"错误","explanation":"《国铁集团客运部关于进一步规范动车组广播工作的通知》（客管电（2019）168号），二、（三）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2648","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"新证在封底加装了电子二维码，写入残疾人员的姓名、类别、身份证号、照片等个人基本信息。","answer":"错误","explanation":"《国铁集团客运部关于转发退役军人事务部换发残疾军人证等有关事项的通知》（客管函〔2020〕28号），二","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2649","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车上设置的台账资料柜不得影响安全，必要时可以占用旅客空间。","answer":"错误","explanation":"《客运系统车间、班组台账资料管理办法》（铁办客〔2021〕3号），第十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2650","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《国铁集团客运部关于做好儿童优惠票售票及验检工作的通知》发现免费乘车儿童无法出具有效身份证件时，根据实际情况能够判定为免费乘车儿童的，可允许先上车再补办申明手续。","answer":"正确","explanation":"《国铁集团客运部关于做好儿童优惠票售票及验检工作的通知》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2651","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路局集团公司负责制定旅客列车开行方案编制管理办法。","answer":"错误","explanation":"《旅客列车开行方案编制管理办法》（铁总运函〔2015〕332号），第五条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2652","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"开展旅客列车空调失效应急处置工作时,要以解决车内温度问题为首要任务。","answer":"错误","explanation":"《旅客列车空调失效应急处置办法》（铁总运〔2017〕140号），第三条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2653","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车需要组织旅客下车或换乘其他列车时，应在车站站台进行，应由列车组织旅客乘降。","answer":"错误","explanation":"《旅客列车空调失效应急处置办法》（铁总运〔2017〕140号），第十二条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2654","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车防护网安装完毕，打开车门后，由列车长组织列车乘务人员按照“一人一车厢”值守。","answer":"错误","explanation":"《旅客列车空调失效应急处置办法》（铁总运〔2017〕140号），第十一条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2655","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车需开门运行时，防护网安装位置为运行方向左侧（会车侧）车门处。","answer":"错误","explanation":"《旅客列车空调失效应急处置办法》（铁总运〔2017〕140号），第十一条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2656","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组故障导致动车组空调失效应急处置，列车调度员根据实际情况应当安排动车组担当救援列车，并及时发布调度命令。","answer":"错误","explanation":"《旅客列车空调失效应急处置办法》（铁总运〔2017〕140号），附件1.二（三）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2657","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路干部职工不得使用铁路有效证件免费乘坐旅游列车。","answer":"错误","explanation":"《旅游列车开行管理办法》（铁运〔2007〕232号），第二十二条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2658","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅游列车是指由旅游地往返全部包用、运载旅游团体旅客的列车。","answer":"错误","explanation":"《旅游列车开行管理办法》（铁运〔2007〕232号），第三条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2659","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅游列车旅客中途下车、恢复旅行时，应当另行购票。","answer":"错误","explanation":"《旅游列车开行管理办法》（铁运〔2007〕232号），第十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2660","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅游列车填发代用票一式两张，一张交包车人持有，另一张交折返站。","answer":"错误","explanation":"《旅游列车开行管理办法》（铁运〔2007〕232号），第十五条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2661","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路常旅客会员积分兑换的车票任何情况都不能办理变更到站和退票业务。","answer":"错误","explanation":"《铁路常旅客服务办法》（铁总客〔2017〕306号），第三十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2662","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路常旅客会员积分兑换的车票不可办理挂失业务。","answer":"错误","explanation":"《铁路常旅客服务办法》（铁总客〔2017〕306号），第三十四条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2663","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路常旅客会员乘车积分自进入账户当日起连续6个月有效，在有效期内可进行兑换,到期未兑换积分自动作废。","answer":"错误","explanation":"《铁路常旅客服务办法》（铁总客〔2017〕306号），第十九条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2664","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路常旅客会员积分兑换的车票也可参与乘车积分累积。","answer":"错误","explanation":"《铁路常旅客服务办法》（铁总客〔2017〕306号），第十三条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2665","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"年满18周岁的自然人可通过www.12306.cn网站铁路（含12306”手机APP,以下简称网站）、车站会员服务窗请成为铁路常旅客会员。","answer":"错误","explanation":"《铁路常旅客服务办法》（铁总客〔2017〕306号），第四条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2666","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"餐车经营临时性团餐时，应保证与加工能力相适应，严格预制管理，做到即时加工，特殊情况可使用剩余食品，实施团餐留样制度，并做好销售记录。","answer":"错误","explanation":"《铁路车站、旅客列车卫生管理办法》（铁劳卫〔2020〕204号），第十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2667","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车折返或入库时，餐车应断电。","answer":"错误","explanation":"《铁路车站、旅客列车卫生管理办法》（铁劳卫〔2020〕204号），第十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2668","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"餐车经营冷（热）藏快餐食品时，保质期24小时以内的冷（热）藏盒饭生产日期应标注到年、月、日、时。","answer":"错误","explanation":"《铁路车站、旅客列车卫生管理办法》（铁劳卫〔2020〕204号），第十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2669","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"站车食品经营应实行自主采购进货制度。","answer":"错误","explanation":"《铁路车站、旅客列车卫生管理办法》（铁劳卫〔2020〕204号），第十一条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2670","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路定期票、计次票在12306网站（含“铁路12306”手机APP）发售，购票人须为通过身份信息核验和人脸核验的12306用户，且只能为本人购买。","answer":"错误","explanation":"《铁路定期票、计次票管理办法》（铁客〔2020〕200号），第七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2671","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路定期票、计次票限购票人和乘车人使用，不能转让但可以共用。","answer":"错误","explanation":"《铁路定期票、计次票管理办法》（铁客〔2020〕200号），第十二条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2672","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"因不可抗力或铁路责任造成产品次数不能完全使用的，购票人和乘车人（需为12306用户）可在12306网站申请退款，退款金额＝原购票款×（产品限定乘车次数-产品剩余乘车次数），退款按原支付渠道退还。","answer":"错误","explanation":"《铁路定期票、计次票管理办法》（铁客〔2020〕200号），第十条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2673","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"购买铁路定期票、计次票在启用期限内未启用的需在12306网站主动申请退款，退款按原支付渠道全额退还。","answer":"错误","explanation":"《铁路定期票、计次票管理办法》（铁客〔2020〕200号），第十条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2674","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"自铁路定期票、计次票启用之日起至有效期结束后30天内（含当天），可凭购买产品时所使用的乘车人有效身份证件原件，到产品指定发到站或经停站换取报销凭证。","answer":"错误","explanation":"《铁路定期票、计次票管理办法》（铁客〔2020〕200号），第十一条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2675","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客车保洁时，须使用酸性清洗剂，严禁使用碱洗刷车辆。","answer":"错误","explanation":"《铁路客车运用维修规程》（铁总运〔2015〕22号），第201条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2676","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车车底停留期间，车上由车辆部门根据相关规定看守。","answer":"错误","explanation":"《铁路客车运用维修规程》（铁总运〔2015〕22号），第199条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2677","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客车保洁时，严禁使用损伤车体及设备内部的工具进行清洁。","answer":"错误","explanation":"《铁路客车运用维修规程》（铁总运〔2015〕22号），第201条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2678","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路疾控机构应制定和落实药品保管制度，采取必要的冷藏、 防冻、 防潮、 防虫、 防蚊等措施，保证药品质量。","answer":"错误","explanation":"《铁路客运车站和旅客列车医疗急救箱管理办法》（铁劳卫〔2024〕28号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2679","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车客运乘务班组每班应配置不少于2名红十字救护员。","answer":"错误","explanation":"《铁路客运车站和旅客列车医疗急救箱管理办法》（铁劳卫〔2024〕28号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2680","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输企业未提供车票实名制管理必要的场地、作业条件，以及车票查验和身份证件识读等设备的，由铁路监管部门责令改正；逾期未改正的，根据情节予以罚款。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第二十九条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2681","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输企业应当采取有效措施，确保经车票实名查验的旅客与未经车票实名查验的旅客分区隔离。旅客经车票实名查验后，可自由出入候车区域。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第二十条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2682","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对已经在车站查验车票、身份信息的旅客，铁路运输企业必须在旅客列车上再次进行实名查验。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第二十一条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2683","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输企业应当结合车票实名制管理实际，针对客流高峰、设备系统故障等特殊情况制定有效的制度办法或者应急处置措施，定期实施应急演练。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2684","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输企业应当依法开展车票实名制管理工作，在企业网站、车站服务场所及列车内公告车票实名制管理规定，完善作业程序，落实作业标准。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2685","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客应当配合铁路运输企业实施车票实名查验，在检票、验票、乘车时出示车票和购票人购票时使用的有效身份证件。","answer":"错误","explanation":"《铁路旅客车票实名制管理办法》，第十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2686","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车发现旅客在区间坠车时应当立即停车，并通知县、市所在地车站或将受伤旅客移交县、市所在地车站。","answer":"错误","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》（铁运〔2012〕319号），第7条、第4条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2687","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客不同意在前款规定的停车站下车处理时，应当由旅客出具拒绝下车治疗的书面声明，无需证人证言。","answer":"错误","explanation":"《铁路旅客人身伤害及携带品损失处理暂行办法》（铁运〔2012〕319号），第五条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2688","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中国铁路运输收入管理规定》多缴款超过180天未能处理时，转运营财务部门列营业外收入。","answer":"正确","explanation":"《中国铁路运输收入管理规定》（铁财[2020]75号）第41条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2689","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》承运人应当按照约定的或者通常的运输路线将旅客、货物运输到约定地点。","answer":"正确","explanation":"《中华人民共和国民法典》第812条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2690","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"本办法所称重点旅客指老、 幼、 病、 残、 孕旅客。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2691","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"特殊重点旅客是指因年龄、 行为、 身体状况等原因，在旅行中依\n靠辅助器具才能行动等需特殊照顾的重点旅客。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2692","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在铁路售票、 进站、 候车、 乘车、 出站等环节，铁路运输企业应当给予重点旅客特别关注、关心、关怀、关爱。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2693","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"特殊重点旅客是指因年龄、 行为、 身体状况、行动不便等原因，在旅行中依\n靠辅助器具才能行动等需特殊照顾的重点旅客。","answer":"错误","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2694","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"重点旅客（可包括不超过2名随行陪同人员）可享受优先安检、优先验证、优先检票、引导服务，使用无障碍售票窗口、重点旅客候车室、母婴室(哺乳室)、 无障碍卫生间(第三卫生间)，以及无障碍服务设施等服务。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2695","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"重点旅客可享受优先安检、优先验证、优先检票、引导服务，使用无障碍售票窗口、重点旅客候车室、母婴室(哺乳室)、 无障碍卫生间(第三卫生间)，以及无障碍服务设施等服务。","answer":"错误","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2696","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"特殊重点旅客服务细分为无陪伴年长旅客服务、无陪伴孕 妇旅客服务、视觉/听觉障碍旅客服务、轮椅/担架(车)行动障碍旅客服务、携带导盲犬旅客服务等。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2697","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"特殊重点旅客服务细分为无陪伴年长旅客服务、无陪伴孕 妇旅客服务、视觉/听觉障碍旅客服务、携带导盲犬旅客服务等。","answer":"错误","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2698","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"无陪伴年长旅客服务，一般指面向年龄超过65周岁，单独乘车且行动不便， 需要进出站引导以及途中随访关照旅客所提供的服务。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2699","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"无陪伴年长旅客服务，一般指面向年龄不超过65周岁，单独乘车且行动不便， 需要进出站引导以及途中随访关照旅客所提供的服务。","answer":"错误","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2700","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"无陪伴孕妇旅客服务，一般指面向怀孕超过36周(含)或预产期在4周(含)以内，单独乘车，需要进出站引导以及途中随访关照旅客所提供的服务。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2701","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"无陪伴孕妇旅客服务，一般指面向怀孕不超过36周(含)或预产期在4周(含)以内，单独乘车，需要进出站引导以及途中随访关照旅客所提供的服务。","answer":"错误","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2702","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"视觉/听觉障碍旅客服务,指面向视觉(双目有缺陷、失明)/听觉(双耳听力缺陷) 障碍旅客所提供的服务。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2703","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"轮椅/担架 (车) 行动障碍旅客服务，指面向因病因残导致行动不便且有服务需求旅客所提供的服务。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2704","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"携带导盲犬旅客服务，指面向因视觉障碍，需携带取得导盲犬工作证，辅助视力残疾人工作、生活的导盲犬进站乘车旅客所提供的服务。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2705","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"重点旅客服务范围原则上限于客运车站进站口12306预约旅客会合点至出站口闸机以内的铁路旅客服务区域，包含客运车站进出站通道、候车区域、客运站台，以及在途旅客列车服务区域内。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2706","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"重点旅客服务范围原则上限于客运车站进站口12306预约旅客会合点至出站口闸机以内的铁路旅客服务区域，包含客运车站进出站通道、候车区域、客运站台，以及旅客列车服务区域内。","answer":"错误","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2707","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"线上渠道包括铁路12306网站、12306App、铁路畅行码、中国铁路微信公众号、 12306客户服务热线。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2708","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"线下渠道包括铁路车站12306服务台、综合服务中心和旅客列车现场。","answer":"正确","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2709","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"线下渠道包括铁路车站12306服务台、铁路客户服务中心和旅客列车现场。","answer":"错误","explanation":"中国国家铁路集团有限公司铁路重点旅客服务管理办法","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2710","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"􀆰 列车工作席,原在动车组列车紧邻操纵端司机室为客运人员预留的列车工作席，调整到二等座车/餐车合造车1D座席(CRH3Ｃ型设在5D座席),餐车设有不对外发售餐座的,不预留席位.","answer":"正确","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2711","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"􀆰 列车工作席,原在动车组列车紧邻操纵端司机室为客运人员预留的列车工作席，调整到二等座车/餐车合造车1D座席(CRH3Ｃ型设在1D座席),餐车设有不对外发售餐座的,不预留席位.","answer":"错误","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2712","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"􀆰 列车工作席,在动车组列车重联运行时,铁路局集团公司可视需求,预留列车运行后列二等座车 /餐车合造车1D座席(CRH3Ｃ型设在5D座席)为列车工作席。","answer":"正确","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2713","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"􀆰 列车工作席,在动车组列车重联运行时,铁路局集团公司可视需求,预留列车运行后列二等座车 /餐车合造车1D座席(CRH2Ｃ型设在5D座席)为列车工作席。","answer":"错误","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2714","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"乘警工作席,原在动车组列车紧邻操纵端司机室为值乘乘警预留的F座席 (不含商务座、优选一等座，同时非操纵端不预留)保持不变。","answer":"正确","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2715","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"乘警工作席,原在动车组列车紧邻操纵端司机室为值乘乘警预留的F座席 (不含商务座、优选二等座，同时非操纵端不预留)保持不变。","answer":"错误","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2716","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"乘警工作席,动车组列车重联运行时，除列车运行前列预留外，同时在列车运行后列尾部预留紧邻非操纵端司机室的F座席 (不含商务座、优选一等座)。","answer":"正确","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2717","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"乘警工作席,动车组列车重联运行时，除列车运行前列预留外，同时在列车运行后列尾部预留紧邻非操纵端司机室的F座席 (含商务座、优选一等座)。","answer":"错误","explanation":"国铁集团客运部关于进一步规范动车组列车工作席和乘警工作席及标志的通知","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2718","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》已由中华人民共和国第十三届全国人民代表大会第三次会议于2020年5月28日通过，自2021年6月1日施行。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2719","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第十条　处理民事纠纷，应当依照法律；法律没有规定的，可以适用习惯，。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2720","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第十七条 十八周岁以上的法人为成年人。不满十八周岁的法人为未成年人。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2721","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第十八条 成年人为完全民事行为能力人，可以独立实施民事法律行为。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2722","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》十六周岁以上的未成年人，以自己的劳动收入为主要生活来源的，不视为完全民事行为能力人。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2723","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第十九条　八周岁以上的未成年人为限制民事行为能力人，实施民事法律行为由其法定代理人代理或者经其法定代理人同意、追认；","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2724","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第十九条　八周岁以上的未成年人为限制民事行为能力人，不可以独立实施纯获利益的民事法律行为或者与其年龄、智力相适应的民事法律行为。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2725","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第二十条 不满八周岁的未成年人为无民事行为能力人，由其监护人代理实施民事法律行为。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2726","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第二十条　不满八周岁的未成年人为无民事行为能力人，由其法定代理人代理实施民事法律行为。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2727","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第二十一条　不能辨认自己行为的成年人为无民事行为能力人，由其法定代理人代理实施民事法律行为。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2728","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第二十二条　不能完全辨认自己行为的成年人为限制民事行为能力人，实施民事法律行为由其法定代理人代理或者经其法定代理人同意、追认；","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2729","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第二十二条　不能完全辨认自己行为的成年人为限制民事行为能力人，不可以独立实施纯获利益的民事法律行为或者与其智力、精神健康状况相适应的民事法律行为。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2730","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第二十三条　无民事行为能力人、限制民事行为能力人的监护人是其法定代表人。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2731","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第二十七条 父母是成年子女的监护人。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2732","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第五十七条 法人是具有民事权力能力和民事行为能力，依法独立享有民事权力和承担民事义务的组织。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2733","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第一百零九条 法人的人身自由、人格尊严受法律保护。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2734","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第一百一十一条 自然人的个人信息受法律保护。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2735","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第一百二十条   民事权益受到侵害的，被侵权人有权请求侵权人承担赔偿责任。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2736","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第一百八十四条  因自愿实施紧急救助行为造成受助人损害的，救助人不承担民事责任。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2737","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第一百八十四条  因自愿实施紧急救助行为造成受助人损害的，救助人不承担侵权责任。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2738","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第四百六十四条  合同是法人之间设立、变更、终止民事法律关系的协议。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2739","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第四百六十五条 依法成立的合同，仅对当事人具有法律约束力，但是法律另有规定的除外。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2740","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第四百六十九条　当事人订立合同，可以采用书面形式、口头形式。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2741","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第五百零二条  依法成立的合同，自签订时生效，但是法律另有规定或者当事人另有约定的除外。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2742","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第五百七十七  当事人一方不履行合同义务或者履行合同义务不符合约定的，不必承担继续履行、采取补救或者赔偿损失等违约责任。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2743","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第五百七十七  当事人一方不履行合同义务或者履行合同义务不符合约定的，应当承担继续履行、采取补救或者赔偿损失等违约责任。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2744","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百零九条　运输合同是承运人将旅客或者货物从起运地点运输到约定地点,托运人或者收货人支付票款或者运输费用的合同。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2745","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百零九条　运输合同是承运人将旅客或者货物从起运地点运输到约定地点,旅客、托运人或者收货人支付运输费用的合同。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2746","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十条　从事公共运输的承运人不得拒绝旅客、托运人通常、正当的运输要求。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2747","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十一条　承运人应当在约定时限或者合理时限内将旅客、货物安全运输到约定地点。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2748","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十二条　承运人应当按照合理的或者通常的运输路线将旅客、货物运输到约定地点。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2749","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十二条　承运人应当按照合理的或者约定的运输路线将旅客、货物运输到约定地点。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2750","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十三条　旅客、托运人或者收货人应当支付票款或者运输费用。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2751","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十四条　客运合同自铁路运输企业向旅客出具客票时成立,但是当事人另有约定或者另有交易习惯的除外。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2752","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十四条　客运合同自承运人向旅客出具车票时成立,但是当事人另有约定或者另有交易习惯的除外。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2753","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十四条　运输合同自承运人向旅客出具客票时成立,但是当事人另有约定或者另有交易习惯的除外。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2754","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十五条　旅客应当按照有效车票记载的时间、班次和座位号乘坐。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2755","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十五条　旅客应当按照有效客票记载的时间、车次和座位号乘坐。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2756","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十五条　旅客应当按照有效客票记载的时间、班次和座位号乘坐。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2757","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》 第八百一十五条 实名制客运合同的旅客丢失客票的,可以请求承运人挂失补办,承运人不得再次收取票款。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2758","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》 第八百一十五条 实名制客运合同的旅客丢失车票的,可以请求承运人挂失补办,承运人不得再次收取票款和其他不合理费用。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2759","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十六条　旅客因自己的原因不能按照客票记载的时间乘坐的,应当在约定的期限内办理退票或者变更手续;逾期办理的,承运人可以不退票款,并不再承担运输义务。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2760","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十七条　旅客随身携带行李应当符合约定的限量和品类要求;超过限量或者违反品类要求携带行李的,应当办理托运手续。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2761","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十八条　旅客不得随身携带或者在行李中夹带易燃、易爆、有毒、有腐蚀性、有放射性以及可能危及公共场所人身和财产安全的危险物品或者违禁物品。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2762","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十八条　旅客违反前款规定的,承运人可以将危险物品或者违禁物品卸下、销毁或者送交公安部门。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2763","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十八条　旅客违反前款规定的,承运人可以将危险物品或者违禁物品扣押、销毁或者送交有关部门。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2764","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百一十九条　承运人应当严格履行安全运输义务,及时告知旅客安全运输应当注意的事项。旅客对承运人为安全运输所作的安排应当积极协助和配合。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2765","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百二十条　承运人迟延运输或者有其他不能正常运输情形的,应当及时告知和提醒旅客,采取必要的措施,并根据旅客的要求安排改乘其他班次或者退票.","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2766","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百二十一条　承运人擅自降低服务标准的,应当根据旅客的请求退票或者减收票款;提高服务标准的,不得加收票款。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2767","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第八百二十二条　承运人在运输过程中,应当尽量救助患有急病、分娩、遇险的旅客。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2768","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第一千一百六十五条  行为人因过错侵害他人民事权益造成损害的，应当承担侵权责任。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2769","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第一千一百六十八条　二人以上共同实施侵权行为，未造成他人损害的，应当承担连带责任。","answer":"错误","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2770","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第一千一百七十四条　损害是因受害人故意造成的，行为人不承担责任。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2771","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第一千一百七十五条　损害是因第三人造成的，第三人应当承担侵权责任。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2772","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第一千一百九十八条  宾馆、商场、银行、车站、机场、体育场馆、娱乐场所等经营场所、公共场所的经营者、管理者或者群众性活动的组织者，未尽到安全保障义务，造成他人损害的，应当承担侵权责任。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2773","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第一百八十八条　向人民法院请求保护民事权利的诉讼时效期间为三年。法律另有规定的，依照其规定。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2774","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第三百一十四条　拾得遗失物，应当返还权利人。拾得人应当及时通知权利人领取，或者送交公安等有关部门。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2775","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第三百一十七条　权利人领取遗失物时，应当向拾得人或者有关部门支付保管遗失物等支出的必要费用。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2776","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《中华人民共和国民法典》第九百九十二条　人格权不得放弃、转让或者继承。","answer":"正确","explanation":"《中华人民共和国民法典》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2777","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《国铁集团普速旅客列车消防安全管理办法》适用于国铁集团及所属企业配属的时速160km及以下旅客列车，(不含动力集中动车组旅客列车，不含检测车辆)的消防安全管理。","answer":"错误","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2778","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车的消防安全管理由客运、车辆、公安等部门负责。","answer":"错误","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2779","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车运行途中的消防安全工作在列车长的统一领导下实行岗位消防安全责任制","answer":"正确","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2780","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"普速旅客列车消防安全台账由列车长负责填写和管理，台账在车队存放","answer":"正确","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2781","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车采用的非金属材料必须是不燃、难燃材料,其燃烧性能和产烟毒性须符合国铁集团有关技术标准。","answer":"错误","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2782","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车电气设备、消防设施和器材、非金属材料所采用的产品应是经国家有关部门鉴定合格的产品。","answer":"正确","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2783","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在旅客列车上查获的禁限物品由列车工作人员妥善保管并根据物品性质按站车交接程序向前方停车站或车站派出所移交，对判明不了性质的物品可以在车上进行试验。","answer":"错误","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2784","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"行李车、邮政车的灭火器应设置在货仓内。","answer":"错误","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2785","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"餐车的灭火器应设置在餐厅。后厨没有直通餐厅门的餐车可以在后厨内安设2具4L水基型灭火器。","answer":"正确","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2786","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"加强灭火器日常管理,保证处于良好状态,灭火器应保持清洁,严禁搭挂物品严禁挪作他用.","answer":"正确","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2787","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"定期组织旅客列车消防安全检查。各铁路局集团公司每年进行一次检查。客运段、车辆段每季度进行一次检查。","answer":"错误","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2788","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动力集中动车组发生火灾时，客运处置不按照高速铁路客运非正常情况应急处置办法执行。","answer":"错误","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2789","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"保护现场。在扑救火灾的同时铁路工作人员应维护现场秩序，防止发生混乱。禁止无关人员进入保护火灾现场，未经事故调查部门同意不得擅自清理火灾现场。","answer":"正确","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2790","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"保护现场。在扑救火灾的同时铁路工作人员应维护现场秩序，防止发生混乱。禁止无关人员进入保护火灾现场，未经公安部门同意不得擅自清理火灾现场。","answer":"错误","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2791","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"起火旅客列车在区间停车时的扑救工作在邻近车站站长(或胜任人员)和消防救援机构赶到前由列车长负责组织。","answer":"正确","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2792","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"火灾扑灭后，列车长、车辆乘务人员要对起火部位进行检查。确认火已完全熄灭在确保安全的情况下可继续运行。","answer":"正确","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2793","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客列车在区间被迫停车时邻近车站应组织人员、消防器材赶赴现场救援。","answer":"正确","explanation":"《国铁集团普速旅客列车消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2794","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《国铁集团铁路客车停留存放消防安全管理办法》第五条  动车组、客车、路用客车停留存放期间必须进行看守。","answer":"正确","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2795","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"第九条  铁路客车停留存放场所应实行封闭式管理，防止闲杂人员进入。","answer":"正确","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2796","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《国铁集团铁路客车停留存放消防安全管理办法》 本办法授权国铁集团公安处负责具体解释工作。","answer":"错误","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2797","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《国铁集团铁路客车停留存放消防安全管理办法》 第二十三条  铁路局集团公司应制定《停留存放客车火灾事故应急预案》，预案演练每半年不少于1次。","answer":"正确","explanation":"《国铁集团铁路客车停留存放消防安全管理办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2798","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"通知铁路食品安全监督管理机构，内容包括发生食品安全事件的单位（车次）、列车运行区段、时间、中毒人数、主要症状、可疑食物等有关内容。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2799","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"故障动车组列车长接到司机传达的组织旅客换乘动车组的命令后，列车长组织列车工作人员检查车内情况，坚守岗位。列车工作人员无需向旅客通告换乘的通知，只要做好后续服务工作。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2800","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组发生旅客食物中毒，列车工作人员封锁现场，封存导致或可能导致食品安全事故的食品及其原料、工具及用具、设施设备及中毒人员等。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2801","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车长接到动车组因恶劣天气影响运行的通知后，应立即了解车内情况，加强对重点旅客的服务。出现异常情况及时向客运（客服）调度员及本单位报告。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2802","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"因恶劣天气（含暴雨、大雾、大雪、冰雹、台风等）造成动车组晚点 15 分钟及以上时，列车长通过百度查询相关晚点信息。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2803","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"隧道内应急照明装置应实施远动开关，在隧道内换乘时，列车长通知司机向列车调度员申请开启应急照明，设有应急照明远程控制终端的单位接到列车调度员开启应急照明通知后，在第一时间开启隧道内应急照明。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2804","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车发生火灾、爆炸可能危及行车、人身安全时，客运乘务组、随车机械师等列车乘务人员应立即通知司机采取停车措施，来不及报告时，应使用客室紧急制动装置停车。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2805","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运乘务组、随车机械师等列车乘务人员发现或接到旅客反映车厢内有明火、冒烟等火情或消防设施报警时，应立即施救并通知司机。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2806","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组超员影响运行时，列车应停止办理无票、越站补票业务，向客运（客服）调度员报告，并立即通过客运管理信息系统通知相关车站。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2807","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"故障动车组和救援动车组列车长组织列车员或随车机械师手动打开换乘车门，相互配合放置渡板或应急梯，并做好安全防护，组织旅客有序换乘。无法对准换乘车门时应组织旅客下车换乘。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2808","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"恶劣天气影响运行，列车长应掌握餐食和饮用水储备情况，符合应急饮食品供应条件的，列车长可向属地铁路局集团公司客运（客服）调度提出应急饮食品供应申请，由铁路局集团公司客运（客服）调度安排具备条件的车站做好饮食品供应工作，同时将安排计划及时反馈提出需求的列车长。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2809","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"如遇火灾危及旅客安全，但未接到扣停邻线列车的通知，应开启运行方向左侧车门（无线路一侧），向安全地带疏散，结合现场实际，确定旅客疏散方向和疏散方式，列车工作人员应做好旅客安全宣传和防护，严禁旅客擅自跨越线路。","answer":"正确","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2810","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组列车发生火灾时，需组织旅客向地面疏散时，无须扣停邻线列车。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2811","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"列车发生旅客疑似食物中毒事件，列车长应立即向随车机械师报告，并通知司机，司机向列车调度员报告。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2812","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"换乘过程中，动车组禁止移动，换乘完毕后将渡板或应急梯转移配置到救援动车组上。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2813","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"动车组途中遇有 30％以上的卫生间集便箱满载停用，预计无法维持使用至下一图定吸污站点时，由列车长视情况，按照公布的高铁吸污站选择应急吸污站，原则上选择本次列车停靠车站，提前30分钟向吸污站所属局客运（客服）调度员提出应急吸污请求，具体内容包括车次、车站、吸污车厢号。","answer":"错误","explanation":"《高速铁路客运非正常情况应急处置办法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2814","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路职工入一年以内短训班、进修班，可按规定使用通勤乘车证。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2815","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"定期就医乘车证一年填发一次，有效期间为一个历年。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2816","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"就医乘车证不能跨医院管辖的医疗区段，更不能跨局。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2817","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在沿线居住的职工及其供养的直系亲属，如当地无铁路医疗单位，须赴负责本医疗区段的铁路卫生所、医院就医时，可使用定期就医乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2818","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"探亲乘车证准乘各种旅客列车（国际、旅游列车除外），但不能乘坐软席和免费使用卧铺。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2819","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"探亲乘车证是铁路职工及其供养的直系亲属探亲乘车凭证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2820","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"职工供养的未满18周岁的子女随同职工或职工供养的配偶、父母探亲时，可共同使用一张探亲乘车证，但职工子女不能单独使用。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2821","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"职工供养的配偶、子女与其同行，可共同使用一张探亲乘车证，但其配偶、子女不得单独使用。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2822","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"符合一年一次探亲条件的职工，经本人申请，领导批准，可填发其本人工作地至探亲地点的探亲乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2823","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"本年度的全年定期、定期通勤、通勤、定期就医、定期购粮乘车证，可延期使用到次年的一月十五日止。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2824","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持用全年定期、临时定期、软席、硬席乘车证和便乘证，在正式或临时营业铁路上准乘各种旅客列车（国际列车除外）。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2825","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持用铁路全年定期、临时定期软席、硬席乘车证均可乘坐空调可躺式客车。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2826","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"定期通勤乘车证一个月只限使用一次，未使用完的次数移作下月使用。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2827","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持用探亲乘车证准乘除国际列车以外的各种旅客列车。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2828","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"如节假日适逢月初或月末，乘车证的往返日期可跨及上月末或下月初，但起止时间不超过一周。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2829","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持用通学、就医、购粮乘车证准乘快车和普通旅客列车。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2830","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"职工持用探亲乘车证，只需同时持贴有本人照片的工作证即可。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2831","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对持用伪造乘车证者，一经发现，应立即查扣，并移交公安机关依法处理。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2832","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"违章使用乘车证，如：在票面上加添、涂改、转借、超过有效期限或有效区间乘车，未持规定的有关证明、证件或持伪造证明、证件的均按无票处理，  要查扣其乘车证及有关证件。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2833","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路各种乘车证均属有价证券。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2834","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"监察人员因监察工作需要凭《监察证》可进出车站，并在列车、公寓、招待所食宿，使用铁路电报、电话、乘坐旅客列车时，按规定办理签证。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2835","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"机要人员、送档案人员，在执行取送秘密文件、档案、保密设备时，可采取购票报销的办法，也可使用软席乘车证。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2836","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"退休人员搬家可比照在职职工使用乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2837","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"凡因工作需要，必须经常在所管辖区段内铁路沿线往返乘车的铁路职工，可使用所管辖区段内的全年定期乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2838","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"临时定期乘车证一次出差到一条线的几个站，可填到最远站；一次出差到几条线又不顺路者，可按线填最远到站，但不能超过四个到站。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2839","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"因工作需要一次性的外出乘车，可使用软席、硬席乘车证","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2840","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路院校组织学生在学校所在地铁路局管辖范围内（含在职入学职工）实习时，可使用由学校到实习地点的往返硬席乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2841","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"因工作需要短期内须在一定区段内连续往返乘车或一次出差到几个地点又不顺路的，可使用一定区段内的临时定期乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2842","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"机车车辆中途发生故障，机务段、车辆段检修工人去修理，应填发一次硬席乘车证，不能使用便乘证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2843","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"事故救援与抢险救灾，由于时间紧迫来不及填发乘车证时，可凭调度命令乘车，一次乘车有效。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2844","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"装卸工（包括外委装卸）到外站装卸车，可按货运有关部门规定使用铁路分局调度命令乘车。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2845","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"各种铁路乘车证，每张只限填发一个到站。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2846","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"各种乘车证每张限填发一人使用。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2847","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持外宾乘车证准乘软席，包括：普速车软座、软卧，动车组列车一等座、卧铺及以下等级席位，包含普速车高级软卧、动车组高级软卧、动车组商务座、动车组特等座。","answer":"错误","explanation":"《外宾乘车证管理办法》（铁总运〔2017〕22号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2848","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持外宾乘车证准乘本办法适用范围内除国际列车、旅游列车以外的其他各种旅客列车。","answer":"错误","explanation":"《外宾乘车证管理办法》（铁总运〔2017〕22号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2849","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证为有价证券。","answer":"正确","explanation":"《外宾乘车证管理办法》（铁总运〔2017〕22号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2850","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证为全年定期乘车证。","answer":"错误","explanation":"《外宾乘车证管理办法》（铁总运〔2017〕22号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2851","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"外宾乘车证到期后需收回。","answer":"错误","explanation":"《外宾乘车证管理办法》（铁总运〔2017〕22号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2852","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路职工持软席铁路乘车证可以乘坐动车组列车卧铺。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2853","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《全国铁路通用乘车证》为记名式，可单独使用。","answer":"错误","explanation":"《中国铁路总公司关于规范<全国铁路通用乘车证>使用有关事项的通知》（铁总运电〔2015〕299号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2854","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《全国铁路通用乘车证》不可单独使用，使用时必须同时出示使用者本人身份证。","answer":"错误","explanation":"《中国铁路总公司关于规范<全国铁路通用乘车证>使用有关事项的通知》（铁总运电〔2015〕299号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2855","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《全国铁路通用乘车证》为有价凭证，持证可乘坐除国际列车、联运车厢以外普速列车所有座席、卧铺以及动车组列车二等座。","answer":"正确","explanation":"《中国铁路总公司关于规范<全国铁路通用乘车证>使用有关事项的通知》（铁总运电〔2015〕299号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2856","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"陪同人员持外宾乘车证乘车，需携带铁路工作证供站车工作人员查验。","answer":"错误","explanation":"《外宾乘车证管理办法》（铁总运〔2017〕22号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2857","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"违章使用临时定期乘车证、从有效日期（过期的从有效期终了的次日）至发现违章日期止，票面填写的乘车区间跨铁路局的，按每日乘车100公里计算票价，计算后低于50元的按50元核收。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2858","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"职工一人不准同时填发、使用两张及以上乘车证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2859","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"学生实习使用乘车证，也不能免费使用卧铺。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2860","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输收入稽查证、客运监察证、铁路乘车证监察证等，只能作为工作凭证，均不能作为乘车的凭证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2861","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"探亲乘车证除换乘外，中途不能下车。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2862","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持用全年定期、临时定期、软席、硬席乘车证和便乘证，在正式或临时营业铁路上准乘各种旅客列车。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2863","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持用探亲乘车证，不能托运行李、搬家物品等。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2864","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持软席、硬席的单程或往返乘车证，除换乘外中途下车有效。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2865","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"各种乘车证均属有价证券，统一由国铁集团印制。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2866","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路乘车证管理办法》第10条规定，通勤乘车证一个月只限使用一次，不能提前或移作下月使用。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2867","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持“全国铁路通用乘车证”，可乘坐全路各线的各种旅客列车的硬座和硬卧。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2868","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"疗养时间超过本人所持乘车证的有效期间，疗养完毕由疗养院填发返程的单程乘车证。职工回单位后应及时将乘车证返回填发单位。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2869","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持用铁路各种乘车证，可以免费托运行李。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2870","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路乘车证可以乘坐旅游列车。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2871","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"我国铁路邀请的外国铁路代表团可以使用我国铁路乘车证。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2872","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路乘车证管理办法》第30条规定，硬席临时定期乘车证的有效期为3个月，可跨年填发。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2873","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路职工调动工作，其配偶属非使用乘车证范围的，随同调动时，可以使用乘车证。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2874","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"全年定期乘车证的乘车区间，如管辖区段的最末一站不是快车停车站，可填到管辖区段的前方一个“直快”停车站。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2875","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路乘车证管理办法》第11条规定，通勤乘车证的有效期为１个历年，可延期使用到次年1月31日止。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2876","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"离休干部使用铁路乘车证时，用离休证代替工作证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2877","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"根据《铁路乘车证管理办法》，持全年定期乘车证乘坐特快列车时，不需办理车站签证；但在列车上使用卧铺时，应在列车办理签证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2878","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"因公乘车证主要包括：全年定期乘车证(软、硬席)；硬席临时定期乘车证、软席乘车证、硬席乘车证以及便乘证和调度命令乘车。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2879","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"持有定期通勤、通勤、通学、定期就医、就医、购粮乘车证，除换乘外，中途下车无效。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2880","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"符合四年一次探亲条件的职工，在自己不享受探亲假的条件下其供养的配偶、子女每年可单独使用一次乘车证。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2881","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路各部门特定的在列车上工作的各种证件(如铁路运输收人稽查证、铁路客运监察证、铁路乘车证监察证等)，只能作为工作凭证，均不能作为乘车的凭证。","answer":"正确","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2882","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路乘车证管理办法》第31条规定，持乘车证使用卧铺中途不应下车。如必须下车，列车长应按章核收已乘区间的卧铺票价。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2883","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"乘车证根据使用的目的不同，乘车证分为“公用乘车证”和“私用乘车证”。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2884","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"职工一人可以同时填发、使用两张及以上乘车证。","answer":"错误","explanation":"《铁路乘车证管理办法》（铁劳〔1994〕142号）","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2885","bank":"new2025","bankLabel":"2025 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新题库","type":"judge","question":"《铁路交通事故调查处理规则》规定，应停车的客运列车错办通过，定机车责任。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2936","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故调查处理规则》规定，在限定的试验期限内确因试验项目本身原因发生事故，定责任事故。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2937","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故调查处理规则》规定，事故发生后，因发生单位未如实提供情况，导致不能查明事故原因和判定责任的，定双方单位单位责任。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2938","bank":"new2025","bankLabel":"2025 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新题库","type":"judge","question":"《铁路交通事故调查处理规则》第10条规定，客运列车脱轨2辆以上18辆以下，属于较大事故。","answer":"正确","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2971","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故调查处理规则》第65条规定：事故发生后，因发生单位未如实提供情况，导致不能查明事故原因和判定责任的，定发生单位责任。","answer":"正确","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2972","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故调查处理规则》，较大事故的调查期限为10日。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2973","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故调查处理规则》，重大事故的调查期限为30日。","answer":"正确","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2974","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故调查处理规则》，特别重大事故的调查期限为50日。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2975","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故调查处理规则》，较大事故和一般事故由事故发生地安全监管办组织事故调查组进行调查。","answer":"正确","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2976","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故调查处理规则》，电化区段攀爬车顶耽误列车构成一般C类事故。","answer":"正确","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2977","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故调查处理规则》，列车运行中刮坏行车设备设施构成一般D类事故。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2978","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故调查处理规则》,作业人员违反劳动纪律、作业纪律耽误列车构成一般D11事故。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2979","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故调查处理规则》,滥用紧急制动阀耽误列车构成一般C类事故。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2980","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"根据《铁路交通事故调查处理规则》，事故受重伤人员经救治无效，在7日内死亡，按死亡统计。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2981","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"根据《铁路交通事故调查处理规则》，列车上工作人员往外抛掷物体造成人员伤害或设备损坏的，构成一般D类事故。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2982","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《事规》中“作业过程”指作业人员在本职工作岗位上或领导临时指派的工作岗位上，在工作时间内，从事铁路企业生产经营活动的全过程。作业人员请假离开、返回工作岗位、下班离岗、退勤退乘等，即使未离开其作业场所，均不视为作业过程。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2983","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《事规》中“职业禁忌症”指某个工作岗位因其特殊性而对从业人员患有的可能造成事故的疾病作出限制的范围。如视力减退对于机车乘务员；恐高症、高血压对于电力工、架子工；高血压、心脏病对于巡道工、调车人员等均属职业禁忌症。","answer":"正确","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2984","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《事规》中“运行过程中”指铁路机车车辆运行的全过程，不包括在其运行中的停车状态。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2985","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《事规》中规定因事故死亡、重伤人数7日内发生变化，导致事故等级变化的，不改变原事故等级。","answer":"错误","explanation":"《铁路交通事故调查处理规则》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2986","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故应急救援和调查处理条例》第32条规定：人身伤亡事故是不可抗力原因造成的，铁路运输企业应承担赔偿责任。","answer":"错误","explanation":"《铁路交通事故应急救援和调查处理条例》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2987","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故应急救援和调查处理条例》中规定，违章通过平交道口或者人行过道，或者在铁路线路上行走、坐卧造成的人身伤亡，属自身原因造成的伤亡。","answer":"正确","explanation":"《铁路交通事故应急救援和调查处理条例》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2988","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路交通事故应急救援和调查处理条例》中规定，人身伤亡是不可抗力或者受害人自身原因造成的，铁路运输企业不承担赔偿责任。","answer":"正确","explanation":"《铁路交通事故应急救援和调查处理条例》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2989","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路法》规定：铁路运输企业必须坚持社会主义经济发展和为人民服务的宗旨，改善经营管理，切实改进路风，提高运输服务质量。","answer":"错误","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2990","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"根据《中华人民共和国铁路法》规定，铁路建成后，必须依照国家基本建设程序的规定，经验收，方能交付正式运行。","answer":"错误","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2991","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"根据《中华人民共和国铁路法》规定，禁止在铁路线路上铺设平交道口和人行过道。","answer":"错误","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2992","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"根据《中华人民共和国铁路法》规定，对偷乘货车、攀附行进中的列车或者击打列车的，铁路职工有权阻挡。","answer":"错误","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2993","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路法》中铁路，包括国家铁路、地方铁路、专用铁路和铁路专用线。","answer":"正确","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2994","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"根据《中华人民共和国铁路法》规定，铁路运输企业必须加强对铁路的管理和保护，不定期检查、维修铁路运输设施，保证铁路运输设施完好，保障旅客和货物运输安全。","answer":"错误","explanation":"《中华人民共和国铁路法》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2995","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为维护承运人、旅客、托运人、收货人的合法权益，依据《中华人民共和国铁路法》，制定本规则。","answer":"正确","explanation":"《铁路客运运价规则》第一条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2996","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"为维护承运人、旅客、托运人、收货人的合法权益，依据《铁路旅客运输规程》，制定本规则。","answer":"错误","explanation":"《铁路客运运价规则》第一条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2997","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路客运运价规则》中所指客运运价包括旅客票价和行李、包裹运价。","answer":"正确","explanation":"《铁路客运运价规则》第二条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2998","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路客运运价规则》中客运运价包括旅客票价和客运杂费。","answer":"错误","explanation":"《铁路客运运价规则》第二条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-2999","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运运价与客运杂费构成全部运输费用。","answer":"正确","explanation":"《铁路客运运价规则》第二条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3000","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输费用包括旅客票价和行李包裹运价。","answer":"错误","explanation":"《铁路客运运价规则》第二条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3001","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"国家铁路的旅客票价率和行李、包裹运价率由国务院铁路主管部门拟定，报国务院批准。","answer":"正确","explanation":"《铁路客运运价规则》第三条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3002","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"国家铁路的旅客票价率和行李、包裹运价率由国务家铁路局拟定，报国务院批准。","answer":"错误","explanation":"《铁路客运运价规则》第三条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3003","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"经国务院铁路主管部门商国家物价主管部门同意，特殊区段可实行特定运价。","answer":"错误","explanation":"《铁路客运运价规则》第三条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3004","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"在国务院批准的价格内，经国家物价主管部门同意，国务院铁路主管部门可根据运输市场的需求实行浮动价格；","answer":"正确","explanation":"《铁路客运运价规则》第四条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3005","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"国家铁路的客运运价以5角为计算单位。","answer":"错误","explanation":"《铁路客运运价规则》第五条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3006","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路客运运价规则》中，\"超过\"、\"大于\"、\"不满\"、\"小于\"、\"不足\"、\"不够\"均包括本数。","answer":"错误","explanation":"《铁路客运运价规则》第七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3007","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"发到站间跨及两条及其以上线路时，应按规定的接算站接算；通过轮渡时，轮渡里程另行计算。","answer":"错误","explanation":"《铁路客运运价规则》第八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3008","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"《铁路客运运价规则》规定发到站间跨及两条其以上线路时，应按规定的接算站接算。","answer":"正确","explanation":"《铁路客运运价规则》第八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3009","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客和行李、包裹票的运价里程，以国务院铁路主管部门公布的《铁路客运运价里程表》为计算依据。","answer":"正确","explanation":"《铁路客运运价规则》第八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3010","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客的票价里程，按旅客到站的实际径路计算。","answer":"错误","explanation":"《铁路客运运价规则》第九条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3011","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"行李运价里程按最短径路计算，有指定径路时，按指定径路计算。","answer":"错误","explanation":"《铁路客运运价规则》第十一条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3012","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"空调票的起码里程为100km。","answer":"错误","explanation":"《铁路客运运价规则》第十二条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3013","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客票票价包括硬座、软座票价。","answer":"正确","explanation":"《铁路客运运价规则》第十二条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3014","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路旅客票价是以每人每千米的票价率为基础，按照旅客旅行的距离和不同的列车设备条件，采取递远递减的办法确定。","answer":"正确","explanation":"《铁路客运运价规则》第十四条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3015","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客票价是以每人每千米的票价率为基础，按照旅客旅行的距离和不同的列车设备条件，采取递减递远的办法确定。","answer":"错误","explanation":"《铁路客运运价规则》第十四条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3016","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包房式硬卧票价分别按硬卧中、下铺另加20%计算。","answer":"错误","explanation":"《铁路客运运价规则》第十四条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3017","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"享受优惠的儿童、学生、伤残军人乘坐市郊、棚车时，仍按硬座半价计算，不再减价。","answer":"正确","explanation":"《铁路客运运价规则》第十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3018","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"行李运价率为硬座客票票价率的1%，即每100千克千米的行李运价率等于1人千米的硬座客票票价率。","answer":"错误","explanation":"《铁路客运运价规则》第十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3019","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路包裹运价率是以四类包裹运价率为基数，其他各类包裹运价率按四类包裹的运价率加成或减成的比例确定。","answer":"错误","explanation":"《铁路客运运价规则》第十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3020","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"行李、包裹起码重量为1千克。不足1千克进为1千克","answer":"错误","explanation":"《铁路客运运价规则》第十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3021","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"行李、包裹的运费，根据《行李包裹运价表》计算，以元为单位，尾数保留至角。每张行李、包裹票的起码运费为1元。","answer":"错误","explanation":"《铁路客运运价规则》第十九条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3022","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"每张行李、包裹票的起码运费为1元。","answer":"正确","explanation":"《铁路客运运价规则》第十九条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3023","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"残疾人用车以包裹托运时，按实际重量计算","answer":"正确","explanation":"《铁路客运运价规则》第二十条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3024","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"行李、包裹运价的计价重量以千克为单位，不足1千克按1千克计算。","answer":"正确","explanation":"《铁路客运运价规则》第二十一条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3025","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"旅客可凭客票办理行李托运。托运的行李在50千克以内，按行李运价计算，超过50千克时（行李中有残疾人用车时为75千克），对超过部分按行李运价加倍计算。","answer":"错误","explanation":"《铁路客运运价规则》第二十二条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3026","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"按保价运输的行李、包裹核收保价费。行李保价费按声明价格的0.5%、包裹保价费按声明价格的1%计算。","answer":"正确","explanation":"《铁路客运运价规则》第二十四条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3027","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"按保价运输的行李、包裹核收保价费。行李保价费按声明价格的0.5、包裹保价费按声明价格的1计算。","answer":"错误","explanation":"《铁路客运运价规则》第二十四条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3028","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"特定运价是对一些特殊运输方式和特殊运价区段而制定的客运运价。","answer":"正确","explanation":"《铁路客运运价规则》第二十五条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3029","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包用客车、公务车、专用列车、豪华列车时，应预先支付相当于使用费20%的定金。","answer":"错误","explanation":"《铁路客运运价规则》第二十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3030","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包车时，公务车按40个定员核收软座客票及高级软卧票（上下铺各二分之一）的全价票价。","answer":"正确","explanation":"《铁路客运运价规则》第二十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3031","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包车时，豪华列车每辆按32个定员核收软座客票及高级软卧票（上下铺各二分之一）的全价票价。","answer":"正确","explanation":"《铁路客运运价规则》第二十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3032","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包车时，公务车按40个定员核收软座客票及高级软卧票（上下铺各三分之一）的全价票价。","answer":"错误","explanation":"《铁路客运运价规则》第二十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3033","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包车时，豪华列车每辆按32个定员核收软座票及高级软卧票（上下铺各二分之一）的全价票价。","answer":"错误","explanation":"《铁路客运运价规则》第二十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3034","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包车时，娱乐车、餐车使用费每日每辆5000元，餐车合造车每日每辆2500元（不足1日按1日核收）。","answer":"正确","explanation":"《铁路客运运价规则》第二十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3035","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包用车辆使用空调设备时，还应按核收客票票价的人数核收空调费。娱乐车、餐车的空调费按使用费的25%计算。","answer":"正确","explanation":"《铁路客运运价规则》第二十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3036","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包用车辆使用空调设备时，还应按标记定员人数核收空调费。娱乐车、餐车的空调费按使用费的25%计算。","answer":"错误","explanation":"《铁路客运运价规则》第二十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3037","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运杂费是指除去旅客车票票价以外,铁路企业向旅客提供辅助作业所收的费用。","answer":"错误","explanation":"《铁路客运运价规则》第三十二条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3038","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"迟交票款、运费、杂费时从应交该项费用之次日起至付款日止，每迟交一日，按迟交总额的1%核收运输费用迟交金。","answer":"错误","explanation":"《铁路客运运价规则》第三十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3039","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"行李、包裹实际运到日数超过规定的运到期限时，铁路运输企业应按所收运费的百分比，向收货人支付运到逾期的违约金，但最多不超过运费的30%。","answer":"正确","explanation":"《铁路客运运价规则》第三十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3040","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"行李、包裹实际运到日数超过规定的运到期限时，铁路运输企业应按所收运费的百分比，向收货人支付运到逾期的违约金，但最多不超过运费的20%。","answer":"错误","explanation":"《铁路客运运价规则》第三十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3041","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"包用的车辆，自车辆所在站向乘车（装运）站空送时起至回送至车辆原所在站止，产生空驶时，对空驶区段（里程按最短径路并采取通算），不分车种，每车每千米核收3.458元的空驶费。","answer":"错误","explanation":"《铁路客运运价规则》第四十条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3042","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"货签使用服务费 0.2元/个","answer":"错误","explanation":"《铁路客运运价规则》附表3","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3043","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"安全标志使用服务费 0.2元/个","answer":"正确","explanation":"《铁路客运运价规则》附表3","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3044","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"办理行李、包裹托运时，助力自行车的规定计价重量为50kg。","answer":"错误","explanation":"《铁路客运运价规则》附表1","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3045","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"安全标志使用费为0.2元/个。","answer":"错误","explanation":"《铁路客运运价规则》附表3","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3046","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"运输收入分为客运收入、 货运收入、 铁路建设基金和代收款。","answer":"正确","explanation":"《中国铁路运输收入管理规定》第十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3047","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运收入是指运输企业在办理旅客运输业务和辅助作业中，使用铁路客货运输票据，按规定向旅客、托运人、收货人核收的票款、运费、杂费。","answer":"正确","explanation":"《中国铁路运输收入管理规定》第十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3048","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路建设基金是指运输企业在办理货物运输业务过程中，使用铁路客货运输票据，按规定向旅客、托运人、收货人核收的经国家批准征收的铁路建设基金。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3049","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"代收款是指客货营业单位核收铁路运输费用时，按规定一并核收其他费用，或使用其他企业专用票据为其代收的款项等。","answer":"正确","explanation":"《中国铁路运输收入管理规定》第十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3050","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"代收款是指客货营业单位核收铁路运输费用时，按规定一并核收其他费用，或使用企业专用票据为其代收的款项等。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3051","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路办理客货运输使用的各种车票、行李票、包裹票、货物运单、 客货运杂费收据和定额收据， 以及电子票据等统称为铁路客货运输票据。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第二十一条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3052","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客货票据分为以印刷或打印形式体现的铁路纸质票据，或以电子数据信息形式体现的铁路电子票据。","answer":"正确","explanation":"《中国铁路运输收入管理规定》第二十一条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3053","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":".客货票据的印制和使用应当遵守以票控号、以号控款原则。按照客货票据编码规则和票符票号顺序连续性， 不得间断或缺失。任何单位和个人不得篡改电子票号。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第二十三条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3054","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输费用核收方式为到付、现付、后付、预付四种。","answer":"正确","explanation":"《中国铁路运输收入管理规定》第二十五条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3055","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输费用结算方式分为现金结算和非现金结算两种。非现金结算包括支票、电子支付等。","answer":"正确","explanation":"《中国铁路运输收入管理规定》第二十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3056","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"发生退款时，按原付款结算方式办理。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第二十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3057","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"到站补收的旅客票价进款不属于客运收入。","answer":"错误","explanation":"《中国铁路运输收入管理规定》","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3058","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输收入稽查证和稽查臂章是运输收入稽查人员执行任务的凭证和标识 。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第五十九条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3059","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输收入事故的等级分为现金事故、票据事故和坏帐损失。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第六十五条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3060","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"纸质铁路客货票据不含使用过的发送、到达客货据发生丢失、灭失、被盗、短少。和印刷过程中的半成品。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第六十五条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3061","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"未连续使用或缺失客货电子票据号码，篡改、丢失铁路电子票据数据信息属于票据事故","answer":"正确","explanation":"《中国铁路运输收入管理规定》第六十五条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3062","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"运输收入事故种类分为一般事故，大事故和重大事故。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第六十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3063","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"输收入一般事故：损失金额不足100万元。","answer":"正确","explanation":"《中国铁路运输收入管理规定》第六十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3064","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"运输收入大事故是损失金额1万元及其以上，不足10万元。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第六十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3065","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"运输收入重大事故：损失金额1000万元及其以上。","answer":"正确","explanation":"《中国铁路运输收入管理规定》第六十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3066","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"运输收入一般事故是损失金额不足5千元。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第六十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3067","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客运杂费收据等未印金额的纸质票据，按每组 (张)500元计算","answer":"错误","explanation":"《中国铁路运输收入管理规定》第六十七条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3068","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"运输收入事故发生后，应于5个工作日内向本企业收入管理部门提出“运输收入事故报告表” 并附责任人书面材料","answer":"错误","explanation":"《中国铁路运输收入管理规定》第六十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3069","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"重大、 大事故由运输企业处理， 并报国铁集团收入管理部门备案。","answer":"正确","explanation":"《中国铁路运输收入管理规定》第六十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3070","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"重大、 大事故由营业单位处理， 并报运输企业收入管理部门备案。","answer":"错误","explanation":"《中国铁路运输收入管理规定》第六十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3071","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"客货票据是铁路运输企业收取客货运输费用的结算单据和核算运输收人的基本凭证。","answer":"错误","explanation":"《中国铁路运输收入票据管理工作规则》第三条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3072","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输企业都应当设置客货票据总账、分账，掌握客货票据的动态情况。","answer":"错误","explanation":"《中国铁路运输收入票据管理工作规则》第五条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3073","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"掌握客货票据使用量和库存量，保证运输生产票据供应。","answer":"正确","explanation":"《中国铁路运输收入票据管理工作规则》第十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3074","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"掌握客货票据使用量和剩余量，保证运输生产票据供应。","answer":"错误","explanation":"《中国铁路运输收入票据管理工作规则》第十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3075","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对于暂时不使用的客货票据，应当及时办理返库手续。","answer":"正确","explanation":"《中国铁路运输收入票据管理工作规则》第十九条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3076","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"对于暂时不使用的客货票据，应当及时办理退库手续。","answer":"错误","explanation":"《中国铁路运输收入票据管理工作规则》第十九条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3077","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路印刷企业印制客货票据，所用带有特定防伪标记的客货票据专用纸张和专用油墨，应当向国铁集团指定的供应单位或企业集中采购。","answer":"正确","explanation":"《中国铁路运输收入票据管理工作规则》第二十八条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3078","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"用于教材或调试打印所需票据，应当在每张票据上加盖“票样”字样，经审批同意后方可提供。","answer":"错误","explanation":"《中国铁路运输收入票据管理工作规则》第二十九条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3079","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"按局用品通过旅客列车凭交接单递送的客货票据应当包装牢固、使用专用票据袋（箱、盒）加封后按贵重品递送。","answer":"正确","explanation":"《中国铁路运输收入票据管理工作规则》第三十条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3080","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"铁路运输企业应当定期或不定期的组织有重点、有针对性地全面检查或交叉检查，并建立问题跟踪制度。","answer":"正确","explanation":"《中国铁路运输收入票据管理工作规则》第三十四条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3081","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"收入稽查人员应当定期或不定期地对所管辖单位客货票据管理工作进行检查。","answer":"错误","explanation":"《中国铁路运输收入票据管理工作规则》第三十四条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3082","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"各单位客货票据管理人员，应遵循国家财经法规和铁路规章制度，坚持原则、实事求是、廉洁奉公。","answer":"正确","explanation":"《中国铁路运输收入票据管理工作规则》第三十五条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3083","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"票据管理人员在铁路票据管理中违反法律法规，涉嫌犯罪的，移送司法机关处理。","answer":"正确","explanation":"《中国铁路运输收入票据管理工作规则》第三十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"},{"id":"new2025-judge-3084","bank":"new2025","bankLabel":"2025 新题库","type":"judge","question":"票据管理人员在铁路票据管理中违反法律法规，涉嫌犯罪的，移送公安机关处理。","answer":"错误","explanation":"《中国铁路运输收入票据管理工作规则》第三十六条","difficulty":"二级","knowledgeId":"","options":[],"sourceSheet":"判断题"}]